Paw Hills Luxury Pet Hotel & Spa Agoura Hills, California

We have been bringing our cat to Paw Hills for more than 5 years. This year was our LAST. When dropping our cat off he was put into a used not cleaned cat suite!!. I immediately addressed this and asked he be moved. I was told he would be. So I left to get gas.... when I returned he was in the same dirty non-cleaned suite with dirty litter and used old food. They lied. I had to physically enter the facility and move him myself to a clean suite. I will not be using Paw Hills again and I recommend all not to board their loved animals here.

Paw Hills is awesome and the only place we take my dog Luna. She loves coming back and seeing everyone. We put her in day camp during her stays and always comes home happy and cleaned up as we always add on a bath before pickup.

Read this review to save your pets life! Do not board here. Do not board at Paw Hills Hotel & Spa. I brushed off the lack of communication before my drop off (I sent numerous emails and never heard back) and even brushed off my kitten almost falling out of his carrier upon pick up as the employee did not close it. What I haven't brushed off is that my 13 mo old cat came home incredibly sick. We had to take him to the emergency vet because his experience at paw hills was so traumatizing that his bladder spasmed due to the stress of a urinary tract infection that has been confirmed medically to be the fault of Paw Hills due to the strain of the bacteria in his professional urine culture and he developed a urinary obstruction. A "blocked" cat is fatal. On the phone with the hospital they told me that "time is of the essence" in getting him there in time to survive. Please note that my kitten was at Paw Hills when this condition developed and the facility did not notice or contact us. We could have lost our baby because of Paw Hills lack of responsibility as well as lack of proper care. Our baby is still in critical care at the hospital and will be for a few more days. Paw Hills unacceptable care is costing thousands of dollars in medical bills. All I can say is, do not board here- save your pet's life.

My 13 lb shihtzu Maltese had a great time at Paw Hills 2 weekends in a row. She spent 2 nights there and was totally happy when I picked her up! They texted me pics of her too.

Please extend my gratitude to your staff especially to those who took care of my pet (Ellie). She's a nervous nelly but very adorable dog. Your staff's patience and effort are greatly appreciated.

I really appreciated getting the reassurance that our dog had a great visit at Paw Hills and does well during his stays. The ease of booking, check in, check out, and trusting our dog is in good hands goes a long way.

Ok, so how this place has yet to be closed down is beyond me. They advertise as an adoption agency, but clearly all they have are puppies. They also charge outrageous "adoption" fees. Let me tell you something, most legitimate rescue groups charge between 150-250 for a dog. Government owned shelters and rescues have a contract that states a 501c does not have to pay for shelter dogs and spay/neutering is free. So you just have to pay for the time and food the rescue provides while the dog is in their care. This place advertise as an adoption in large letters, the website says its a hotel/day care.... what the hell is it?!?! I will tell you what it is, it sells puppies, most likely from some unlicensed breeder, and they disguise themselves as an adoption center/day care. The shame of these kinds of people....

Very Professional and friendly staff. They were very caring with my doggie. I will definitely be back.

This place has such nice staff, so friendly and caring about you and your pet. So glad I found it. It’s my new go to place for daily doggie daycare.

I would like to thank the staff and rescue for helping me find the four legged love of my life. Omg they showed me a dog I would have picked by photo and based on my lifestyle and Zola’s personality paired me. It couldn’t be a more perfect fit. I love you guys thank you so much for your help!

Extremely friendly staff who know exactly what they're doing. Jamie ROCKS! All other dog hotels and boarding places refused to take my dog because she was a rescue and they were not sure how she would be with other dogs. Jamie knew exactly what she was doing... And introduced my dog to the others in a very controlled and professional way. Vivian adapted immediately and loves it there!!!! ???? Would not go anywhere else

My dog loves this place. He's always happy when he comes back home.

My dog seemed to enjoy it said Though when she went to the private play the person before them did not clean up after that The Visit and my dog came home smelling like Pee

We were interested in seeing one of the dogs they had posted available for adoption. The front office staff seemed aloof and indifferent and I had a hard time getting them to confirm that dog was there. I told them I would like to see that dog and any other they had available. The woman I was asking seemed a little confused and disappeared behind a door for a few minutes. We were getting ready to leave and she returned and said we had to fill out an application before we could see the dog to make sure we qualify. I told her I was not going to give out personal information unless we decided to adopt and, by the way, what kind of information that I could provide would ensure them we are “qualified?” She said for instance if we had ten kids where would we put a dog? We are in our 70s so don’t think that’s a problem. Unbelievably rude!! Would never go there for anything. Btw, we went to Pawworks in the Oaks mall and adopted two little one and worked with a wonderful staff there. DO NOT WASTE YOUR TIME OF DAY. The pets’ best interest is not theirs. Give a shelter pet a home.

We were so blessed to find our fur babies here. It has been 4 years now and our babies have grown into wonderful cats. So thrilled to have them share our home, hearts, laps, and lives fur-ever.

Good experience here. We will be back again. I like how the staff is so caring with my dog. I personally like how big the day camp is.

BEST PLACE EVER!! this place has always been great to my dogs, they are kind, caring and considerate. I love their day camp and I love to watch my dog on the tv. It’s so cute what they have done to the place inside.

Uncle Bucks Pet Adoption same bld. Go see their dogs. Wonderful place to adopt.

Love Love them they help out with puppies and do a great job at it. Please Adopt a pet

There are several doggie day cares in this area. I stumbled upon this New Years Day when it was closed but I knocked and they opened up for me. I am excited to bring my new puppy here for day care. Thanks Paw Hills. I am also signed up for puppy training classes which I am looking forward to attending.

They never disappoint. Great service, friendly and personable staff. My dog loves it. Thank you Paw Hills!

My corgi Winston absolutely loves paw Hills! As soon as we turn into the parking lot he gets so excited. Kayla always greets us and she also trained Winston for 3 weeks while we were out of town. I am so happy and thankful to Paw Hills for caring for Winston and making sure he is one of the most highly trained dog our family has ever had.

I went this facility a couple days ago to adopt what was suppose to be the perfect pup for our family. I called to verify this pup was available the front desk receptionist assured me the pup was there and they were holding her for me. I made sure to ask again because I explained I was driving out an hour and a half for this specific pup. She said yes, so I took the drive for an hour and a half very excited to receive the puppy. When I get there not only did they NOT have the puppy but she tried to give me a puppy that was NOT the one I had inquired about ???? I told her that was NOT the puppy I had came to pick up she insisted it was. Mind you she tried to tell me that the dog was now 11weeks and had grown and the color on the fur had changed!!! I couldn’t believe it! Then I found their FB page and realized the puppy I had inquired about was adopted on 2/11 and I went on 2/26! Very deceiving and disappointing!!! Please save your time and gas because I drove a total of 3 hours!!

Got our cute little puppy there

Insanely loud, impersonal vibe, mechanical reception and diffident manager. Not much heart that we interpreted. Only other bigger scale local option is the Barkley. Paw Hills really does feel hurtful and it was grade A bad taste in the mouth. If they don't appreciate you, how can they value your furry bff? We'd rather go where we don't feel like a so what? number.

Go-to place for our Sami

Super friendly service! Doggies always happy. Really accommodating for last minute reservations.

I was very interested in adopting a dog at Paw Hills until I found out the adoption fee. They wanted $650.00 for a mutt. I understand that they take care of vaccinations, neutering/spading etc. But seriously $650.00 for a mutt? I will continue my search for the perfect dog as I know he is out there. Just very disappointed in the amount they want to charge to "rescue" a dog.

I was reading Martha Stewart's magazine when I came across an article about a pet hotel. This pet hotel offered boarding for cats in a way which I never seen before. After reading the article I drove to this place and took a tour through the cattery. They offered beautiful suites with huge cat trees. They also offered a huge playroom for cats with tons of toys which is perfect for my kitten! It also smelled pretty nice inside too considering there had been at least 10 cats boarding there at that time. It was easy to sign up for reservations, the front person was so nice. When I returned for my kitten after a week I noticed she was very relaxed and happy. Definitely returning for more boarding soon!

Amazing! My Dobie is always happy to go!