PetSmart Memphis, Arkansas

336 reviews

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Reviews: PetSmart (Memphis)

All reviews (336)

Yelp (12)

Google (324)

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jamie thornton

2 years ago

My dog Loves this place. Mr. Dave is the best

Sheen Hall

2 years ago

went in to get some anxiety pills for my puppy, came out $100 dollars broke????????but I love my baby boy, with his spoilt self!!

James Lloyd

2 years ago

Great customer service! ! !

Tabitha Havard

2 years ago

They have a great selection of dog and cat food. Wish they had a bigger selection of clothing. Staff is knowledgeable and helpful. It's a one stop shop... Doggie Day Camp and Grooming

Nicole Harris

2 years ago

you can always go in and get what you need for your babies.

Kelley W

2 years ago

This location always have what I need in stock time and time again. Very friendly staff.

Andrea Bobo

2 years ago

I have used the Pet Resort, and they do an excellent job. Today we came for a grooming for my sweet boy. They executed his cut in a professional and timely fashion.

Michael Kranz

2 years ago

They take horrible care of the fish. They leave the beta fish in closed lids and also allow them to loosen themselves from not changing their water. They swim in their own waste until they die from it. This picture below was one of the betas on display.

Shae Williams

2 years ago

Took my dog to their pet hotel. This is a really nice place!

Natasha Mayton

2 years ago

I was able to find what I was looking for with ease. I was impressed by the food selections for my cats.

Lovey Allen

2 years ago

Clean and very friendly staff

Cierra L

2 years ago

So, hadn’t had any issue here until today. Associates have always been so so and not friendly but whatever. My issue is this: took my dog for the “free photo with Santa” advertised for a few weekends in December. Registered online with all my contact info/etc. Get there, take the photo, all good. I took pictures on my phone and the associate took the photo on the iPad. Was told the official pic would be sent to my email in a few hours. Hours later, no photo. Days later, no photo. Had to call and ask what’s up: “Oh, none of the photos saved on our iPad and we lost everyone’s photos.” Okay? And when were they going to notify folks of this? They take down all your contact info to register but a manager couldn’t sit in an office and notify folks that PetSmart lost their pics and wouldn’t be able to email them out. It was free, but that’s not the point. The point is, they offered a service, informed the customer when they should expect the pic and didn’t follow through. I had to call them and ask about it. Just unprofessional and a dumb way to handle things. This is part of why I don’t go out anymore, just little things that turn into big things because they weren’t handled correctly. ???? So, if you’re taking your fur baby to see Santa, just take the pic on your own phone/device and add a border/decorate with PicCollage or an app like that.

B&M TRANSPORTATION

2 years ago

I love ❤ the selection they have for my pets food Thank you so much. And the experienced staff and the knowledge that they equiped with.

Captain Awesome

2 years ago

Competitive prices in regards to pet products

Clementine Coleman

2 years ago

PetSmart is the best place to take your pet for service they care about your furry pet . Customer service is great

Doris Cole

2 years ago

The young lady on the register very helpful. Thank you.

Elisia Moon

2 years ago

The kennel always take very good care of my mini pin, while I am on vacation.

Eunice' Jackson-Rogers

2 years ago

Customer service is so important to me, sadly this store staff lacks knowledge and even help. I was told someone would be over to help me to get a fish and after wait 27 minutes they told me it's too late that department is now closed. Had to request a manger to help assist with this matter.

Jay Marchmon

2 years ago

Very helpful and responsive. Decent selection of litter boxes. Thanks!

Keith L. Watts

2 years ago

PetSmart is one of those stores... one day is good the next day it's not.

MsNatural&Unique

2 years ago

Staff did not have any knowledge of the services or products. The shelves were just about empty. The cashier saved the store from getting a 1 rating. She was very polite. I will not be visiting this location again. No help at all.

N Frazier

2 years ago

I trusted them with our cat/ baby for a weekend and they did nothing I told them to do. He was not used to being away from home but, he was too young to stay by himself. They charged us for things we didn't approve and tried to feed him food we told them he wouldn't eat. He came home hungry and constipated. Never trust them again!

Stephanie patton

2 years ago

Groomers are very caring.

Stormy Ann Graves

2 years ago

My #furbaby, Willow, went in for his first grooming appointment and the gentleman did very well and was very nice. I trusted that Willow was in good hands as I tend to be a helicopter dog mom. Willow got a bath, brush, hair trim, nails filed, and teeth brush. We're definitely gonna go back to the same nice gentleman when it's time to get him pampered again.

Tonya Taylor

2 years ago

Had everything I was looking for plus more

Zactoria Donald

2 years ago

Good the employee was very nice

Sharlotte Harris

3 years ago

Got a pet bed for daughter dog. Customer service is so so.

Raven Warren

3 years ago

They usually have what I need for my fur babies, and when I don't see it on shelves they are more than kind and check the back. Customer service is wonderful here and I frequent this location often.

Carrol Howard

3 years ago

My fur babies had a clean fresh smell. Their coat had a shine to it. Everything's was great except my poodle was not cut low with clean face and feet as I requested.

Calmese Custom Quiches and More

3 years ago

No complaints. Good customer service, wide selection of products.

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PetSmart, Arkansas, Memphis

7941 Winchester Rd

Business Hours

Monday

9 AM - 9 PM

Tuesday

9 AM - 9 PM

Wednesday

9 AM - 9 PM

Thursday

9 AM - 9 PM

Friday

9 AM - 9 PM

Saturday

9 AM - 9 PM

Sunday

10 AM - 7 PM

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