Petco Benton, Arkansas

In the past we have been pleased with Petco, using them for our main pet shopping and grooming needs. As a predominantly family focused company, I was very disappointed to see the ideology push of the pride lifestyle. That choice is not something I want to have in front of my kids when we visit a store. If this is what Petco continues to encourage, we will take our pet shopping and grooming needs to another company indefinitely.

I came in here and bought a chameleon on December 9th. The 23rd, I woke up and my chameleon was not moving. I returned him to Petco and told them I wanted another chameleon as opposed to a refund. They didn’t listen and gave me a refund. So I have to keep up with the receipt to get the same price, and they won’t contact me about a replacement, I have to call or go in the store. They finally have chameleons in stock today (Jan 2), but no green chameleons. Just more expensive ones. So I’m still waiting. This is the most lazy customer service I’ve ever seen. Happy holidays, right?

A kind of "get in and get out" pet shop.

Did a wonderful job trimming my dog's toenails

Super helpful and great atmosphere.

Great place to get what you need for your pets, always have what I need and friendly people.

Very friendly and good to ask questions and I love the groomers there and vet

Don't buy Seresto collars from PetCo. Petco's new 30 day return policy is NOT enough time to find out if the product actually works. If you get a defective product, you'll likely find out after 30 days or logner. At that point, Petco.com and the PetCo stores won't do anything to help you. PetCo.com customer service will lie to you without hesitation, causing a lot of wasted trips to/from the stores. We bought 13 collars through PetCo.com and picked them up in store. All 13 are defective and both the PetCo store and PetCo.com customer service are not willing to help at all. Do yourself a favor, if you want to buy Seresto collars, buy them from Chewy. They have an actual customer friendly return policy and unlike Petco, they truly care about their long-term relationships with their customers.

We found everything we were looking for and got to see some precious animals.

Everyone was so help and kind!!!

Nice friendly service had what I needed was in and out

Came here to find one particular product and found it! Thanks Petco!

I always have a great time going there

On 10.30.2021,,,had myself and my dog sit on a wooden bench for 30 min..just to ask a question. Store was stuff with items could walk easily down Isle and didn't have what I was looking for.. very rude, I will not go back...Petsmart was super nice to myself that's my pet store and we'll stock and very friendly... Excellent and had what I needed...

Always smells so good and is very clean. Very friendly employees

Received a pound of dog treats for free for my oldest Chihuahuas birthday! She turned 4, and she loved the treats! Thanks Petco!

It's clean, people are nice, enjoyed the visit and will be going back.

Easy in easy out. They had everything we needed

Wonderful customer service with a wonderful and affordable vet clinic.

We like the doggie treat buffet.

Staff very helpful and knowledgeable

The store was small and looked dirty

Needed crickets for our ???? and they had them. Very helpful employee.

Very clean great selection alwayes find what we need!

Visited yesterday with our new fur baby Minnie. Staff was helpful and nice. Gonna bring Minnie back for training

HORRIBLE HORRIBLE HORRIBLE GROOMING EXPERIENCE. The people in there’s are so unprofessional and disrespectful. Will not ever step foot in that store again. Save your money and go to an actual groomer.

kinda sad seeing all the captured creatures but overall cool experienece

Just no words can even justice for the kindness and making us feel like we are apart of a family there.... over the moon satisfied with OUR store... we don't go anywhere else

Too pricey and minimal variety

Friendly, courteous staff, and knowledgeable of store products and pets. Easy pick up when ordering online.