Wiseman Animal Hospital & Boarding Kennel Tucson, Arizona

My dog. Has been sick for a few weeks. No doctor available for at least 10 days. I got lost (after I have been in there office a few times). “Erika” the general manager (?!) hang up the phone at me when I called to verify the address. When I arrived (approximately 7 minutes late for the appointment) she was as rude as she could be. I asked her if she just hang up on me? And she got mad as a dog (no wonder she works there) and told me right away that I needed to leave without my dog receiving the care he so badly needed! She threatened me to call the police (?!?) if I didn’t leave immediately. I asked to talked to the doctor (been a doctor myself) however she replied there was no doctor on site and she will need to call him on the phone. Anyway! PLEASE BE AWARE OF THE TERRIBLE SERVICE this “clinic” provides. I had spent more than a thousand dollars with them (on only 3 visits). I suppose the doctor makes enough money with a few patients and can afford to have a “so called manager” mistreat people like this!!! At the end of the day, all I ask for is for my dog to get better. STAY AWAY FROM THIS PLACE.

I unfortunately never got any further than a phone call, as the lady that answered didnt seem as though she could be bothered by the two questions I had. She cut me off while in mid sentence and annoyed asked me if that was all she could do …

AMAZING experience with Dr.Trueba and all of his staff. I arrived an hour and a half early to my appointment due to transportation/childcare and the staff was incredibly accommodating and even calmed my 6 year-old down about what was going to happen at the appointment with “her dog.” Highly recommend!!

In 2016 I boarded my cat for nearly a month. I didn't ~see~ the actual kennel. I was told it was air conditioned. Everything seemed fine with my cat when I returned. I do not trust any vaccine and believe they cause cancers but I had to have her shots in order to stay. .....Shots are slow-release money makers. So here is a DIFFERENT story with same cat dropped off again in 2018!.....but not good. I was concerned dropping my cat off when they had sign posted for hiring kennel staff. There was a member who lives behind the facility who works there and "Checks"on them. He is a very nice man but kinda overly nice which made me just a little suspicious. He came to front desk covered in sweat and looked tired. Probably doing all the work since understaffed? IDK. . This started my discomfort . He took me and my cat back to kennel and I was totally surprised to see kennels were like small to medium dog kennels with very loud prison like metal doors and latches. (I know I'm sounding dramatic but that's the scene here and feel!!! ) .....Most cats were meowing . Other kennels the cats aren't all stressed like that except Animal Control. Because it's LOUD AND a lot of traffic! My cat was terrified!!!!!!! The room was spacey but very warm in there even in morning! They had only a floor fan and said something about their swamp cooler wasn't working but it's usually on. I was so so unhappy and worried about my cat and had to leave quickly to catch plane overseas. I comforted my cat as much as I could but she HATED it. The other cats were all the same it seemed. I bet the employees are loud and slam doors and there is absolutely ZERO comforting here for a cat!!!!!! I don't know about the dogs. The employees seemed stressed but gladly took my money. The front office was nice and VERY cool air conditioned but NOT BEYOND INTO THE KENNELS. I DO NOT RECOMMEND ANYONE BOARD A CAT HERE. NEVER!!! Dogs may be ok I haven't a clue. I do not trust this place and I had my friend pick my cat up to be transferred to different boarding place. ASAP!! ..... She said the kennel smelled very strong and had the smell on her when she got home. She sent me a video of my cat and she was howling like I've never heard it. I'm going to keep the video. I've never seen my cat so terrified. They gave her the WRONG CAT the 1st time. Omg. My cat is already doing better. She even looks relaxed and pupils not dilated and not meowing. (Howling). Her kennel at the new place is a 3 level , very clean and quiet. She gets out with staff twice a day to play. This is the way an animal facility should be. Animals aren't here to be burdons! Don't offer boarding if it is insufficient. I was upset before but I am not angry with them. ....Just hope they create a more suitable area for cats. Tucson Is HOT and conditions there were not healthy for animals in kennels. It is stressful enough being boarded. PS....I'm still worried about the cats in there now.

I referred my elderly mother here when her cat fell ill. The afternoon before her appointment, she came home to her cat in apparent pain. She called to see if there was any way she could be seen and they told her no. She explained that she felt the cat would need to be euthanized. They referred her to an emergency clinic. Moments later, the cat closed her eyes and passed away. Once I calmed my mom down, she called Wiseman back and informed them the cat had passed away and asked if she could take her there for cremation. They said sure, but then charged her FULL price for euthanization and cremation. The cat had already passed, so NO VET OR DRUGS WERE REQUIRED; however, they charged her for it. This was VERY UNFAIR! Then, apparently they attempted to call my mom to let her know the ashes were ready for her to pickup. They did not leave a message or try back, but instead sent my mom a letter in the mail. This is all VERY IMPERSONAL! Losing a beloved pet is very tragic and I feel they did a horrible job handling my mom in every aspect! I am embarrassed I referred Wiseman and will never do so again!

The care of Dr Trueba and his team is amazing. I would never take any of my animals to anyplace else but to see him. He is very compassionate and knowledgeable. Saved many of my furry friends and helps when it is time to say goodbye.

So I was late for an appointment and I apologized for it. The first technician said that it was ok, that I could still be seen so I sat down to fill in my pets information on a sheet of paper. Next thing I know, one of the Vets assistants says to me in a sarcastic and condescending tone, “You know your appointment was at 10!?” And I said, ok? And what is your point? She replies saying, “We have a lot of other work to do,” (nobody in the lobby except I and my dog). I was in shock that I got lip from this lady, it was clear that she did not want to work except maybe eat donuts underneath her desk. I’m like, whatever, I grabbed my dog and placed the sign in sheet on the counter and took off. I don’t know the name of this lady, but she was heavy set. The other girl at this clinic was nice and had manners. If you get the nice girl, good for you, if you get the disgruntled witch (for lack of better words), then good luck to you. Worse experience at a Vet clinic ever.

Great vet!! Wouldn't recommend anyone else- Bruce Tennenbaum EAT

Awesome place! There is nowhere better to take you beloved animal!

Dr. Trueba and his staff have been taking great care of several of my dogs over the years. His staff is Great and he's a "Damn Genius" Highly recommend them!

I've been going to Wiseman Animal Hospital for years, actually since the 1960's with my first dog (yes, i'm old) They have always offered great care for our family pets and I recommend them highly!

Our cats and most recently, 2 yr old Dachshund Monroe are always well taken cared for medically & boarded. Everyone very loving and professional at all times.

Dr Trueba is caring with consumate competence, insight, uncommon common sense, and professional skills. I recommend him and Wisenan's without reservation.

Dr. Joe and his staff do great work.

DR TRUBA IS THE BEST. TELLS IT LIKE IT IS AND GETS THE JOB DONE. HE IS A GENIUS Dr Truba is the best. Tells it like it is and gets the job done. he is a GENIUS!!!!

Dr. Trueba is extremely knowledgeable and takes a sincere interest in his patients.

He operated on the WRONG body part! Then he poked around for something to remove. That's UNSATISFACTORY on any scale, even their own. …

My dog has been boarding for years but at this place he got kennel nose and they charged me for nail clipping which they did not do.

I would never consider taking my dog any place else, Dr Joe and his staff are fantastic to work with.

Two years later and I still spell Quality as Dr. Joe at Wiseman animal hospital. 10/2015 Have used some of their services over the years and each time it has been great! When I called them regarding an emergency situation they were able to direct me to a closer clinic that we got to just in time. They put the care of the pet ahead of everything. Thanks.

I have boarded my dog at Wiseman's for 5 or 6 years without problem until this last time. I had requested that her nails be clipped and that she be given a bath on the pickup day. When I checked her out the lady checking us out said "her nails were to short to clip so we didn't clip them and we removed the charge from her bill". On the way home her paw started bleeding in the pickup and she left bloody footprints wherever she walked. When we got home and examined her paws, her nails had been clipped and very short in a couple of places. In addition, there was a very obvious place on her nose that looks like she had been bit and they didn't say anything about it. I understand that sometimes things happen but I don't understand the lady lying to us about it. They won't see my dog again!

Avoid this place! They will provide services for you the cost of which isn't explained and then treat you rudely when you question their tactics.

Wiseman was there when my vet was out of town. Dr. Joe thanks for taking good care of us!

I have know Joe for several years... I would trust my pets to no one else

hello this is marika. i just wanted to thank you for letting me work for your kennel. i learned alot from you and have continued working in the animal field. i am now learning to be a groomer and still care for animals. i work for a great …

We have used Wisemans for many years and have been extremely satisfied. Dr. Trueba and the whole staff are very helpful, caring and knowledge. I would highly recommened them to anuone and would not take our dogs anywhere else.

Took our cat to see Dr. Trueba at Wiseman Animal Hospital to determine what was the cause of his hacking. Dr. Trueba diagnosed the little fellow with valley fever and prescribed medication for him. Sunny improved readily over time. Dr. Trueba is a kind and caring veterinarian and extremely knowledgable. I would readily recommend him to anyone.

I have been here with one rescue pet that has sever valley fever and needs to gets tested every 3 months, they charge WAY too much for the tests. We have been to two other excellent veterinarians (we now go to Buena pet clinic on the East side of Tucson and it is excellent and shockingly better priced) and this place did not even compare in staff, decor, caring about pet comfort, price - nothing. The staff I found was rude, especially on the phone when I recently called inquiring boarding. They didn't seem to understand that you don't always have an EXACT birthday for rescue pets. I am not out to get these people, but felt it was my duty to inform other pet owners of the far superior options in Tucson - this is not it!

Dr. Trueba and staff are excellent. We are new to taking care of a puppy and they answered all our questions when we went in for our first visit and got the first shots. Great service, great staff. Definitely coming back for future visits.