Santis Pet Clinic Phoenix, Arizona

If you are thinking of bringing your dog here for aural hematomas/ hematoma of the ear I STRONGLY urge you to reconsider. My mom brought her dog here for treatment of an aural hematoma. They performed surgery on the dog, but did it incorrectly. The normal course of treatment would be to clean and drain the ear via a SMALL incision or with a drain tube, but this vet butchered her dog's ear. He did an incision spanning the entire length of the ear and left it as an open, unsutured wound. You can see inside the dog's ear, as in in a open wound. If you've seen a dog's ear before, you know they are flat. The wound didn't look right and something felt off about the surgery so we took him to another vet for a second opinion and the second vet was horrified. They said that is not how that surgery is supposed to be done and have now recommended amputating the dogs ear. We are being referred to a surgeon vet specialist now because the new vet said it will be a difficult/intentsive surgery. Please, please, please DO NOT take your dogs here for aural hematomas or if they need surgery. I am sure the office would be fine for checkups or immunizations, but anything beyond that I would not recommend you take your dog here for.

First, I came here to take my dog to get checked since it looked like to me that she had hot spots but got infected since she kept scratching it. I explain my situation of my dogs infected area hoping they can bump her but didn’t which was understandable. Signed up there was a long wait time which to be expected around the holidays. I got to the clinic around 1pm. They sent me in circles saying that I’d be next to be seen. Didn’t get seen until 5:30pm. Put us in a room, they check her temp and weight. Waited another 30-45min on the vet. He then came in the room and asked what happened. I explained my situation. He ONLY looked at her wounds and came to the conclusion that she should be put to sleep since it is a really bad infection. Me being in emotional state I needed to think and figure my next step. I asked if she can be treated by antibiotics and he sarcastically answered “I can give you the whole pharmacy and it still wouldn’t help her”. I told him i needed to think. Went to find moments after and asked how he came to that conclusion since he didn’t do ANYTHING. He unwillingly offered to do bloodwork but I ended up telling him I was just going to get a second opinion. He didn’t like that and attacked me on how hospitals over charge that you’ll save money here spiel. The whole time while I was waiting there, there were about 3-5 dogs that were put down. It really questions whether or not they are actually TRYING to help your pet or not… Later, I went to an E.R. And told me we just need to deep clean her wounds and give her antibiotics. **Please please if you know your pet better than ANYBODY if you don’t feel right about what you are being told GET A SECOND OPINION!***

I've usually take my dog to Banfield pet hospital, but I took her here because my mom didn't want to take me far. Are local pet hospitals supposed to smell like dead bodies? Because I don't think the place shouldn't be smelling that horrible not even my mask can save me. Anyways, my dog has been screaming in pain and I am aware that she's getting old so it must be joint pain, the doctor came in and I've explained what's going on, he didn't do any tests and he has the most silent voice ever and I couldn't understand but I'm trying not to be rude. They gave me some antibiotics and it sort of worked but my dog started acting weird and I've decided not to give her those meds and go back to Banfield.

Thanks to the veterinarian who has a lot of experience and knows what he does, except for the life of my puppy Lily who had PARVO and was already sick, they gave her an excellent treatment, the doctor's assistants super careful and attentive with Lily, the lady always loving and attentive to that lily ate would bring him food. The treatment at an accessible price, friendly and despite having many people always took the time to see lily and take care of her well, thank you very much for everything ...

Please do not take your animal here if it is extremely sick, only come here if you need shots or to get an animal fixed. This is not the place to bring a sick animal. They are understaffed and don’t know how to prioritize cases, I saw a dog that was on the verge of dying and the people at the front basically said take a seat and “we’ll call you when we’re ready”. Please take your sick pet to a real clinic and not this place where your animal will die. I never right reviews but what I saw was sad and unprofessional.

The bad reviews are from folks with some animosity towards this clinic. Also, remember, Veterinarians are medical practitioners. Not omniscient Gods. They can only do the best with what is presented and what they are taught. My dog, age 15, started to cough up white foamy phlegm three days ago. I couldn't find a Vet who would see her until after Thanksgiving, two weeks away. Santis said they take "walk ins" after 1:PM. So, we went. Yes, the place was packed. All walk in clinics are. We got there at 1:00 and were seen at 4:30. For not having an appointment and being able to see a Doctor that day, it was worth every minute of the wait. The Doctor checked for fever, pushed and prodded the lungs and esophagus and checked for congestion in the lungs with a stethoscope. He did NOT push for Ex rays, or blood tests, or any other expensive diagnostic. Based on his examination, he recommended antibiotics and cough medicine. And, if there was no improvement in 7 days, come back for ex-rays. It cost $172. The exam was $60. $112 for the medicines and cutting her nails. It's been only two days and she is so much better! She was coughing about every hour before. Now it's down to three times a day. For my girl, Mesa, they did a wonderful job! You should go and see for yourself.

This pet clinic doesn’t deserve one star. They are not professional. I took my dog to put her to sleep and they poked her heart with the needle more than twice. I even saw particles of her heart flowing back in the syringe. This happened because the head veterinarian is very old and could barely see what he was doing. My dog suffered in her last moments due to their unprofessionalism and unwillingness to have better equipped staff.

Thank God they saved my dog's life. I really like this place. All the times I've been here I've always received good service and the care my dogs need. Thank you.

Do not ever take your pet here. Just don't. Paid $60 for a doctor to just tell me my cat is fat and he acted like he knew absolutely nothing about cats at all and had never interacted with one before. No one should have to argue with a doctor about not doing their job. Felt like a total scam, just some random person saying he's a doctor for money. Lazy, unprofessional and made no attempt to help with anything. Just go somewhere else.

This although very busy is a good clinic and has very good rates. Staff is young and not always as professional as they can be in the front desk , but the assistants who take you back in the room are great with the animals , give you a lot of information and treat the animals so well. The Provider truly cares about the animals and you are able to get in very quickly for appointments when needed. Cost is really good and completely worth using this facility I have recommended it too many family members and friends.

I hope someone reads this and immediately changes their mind about considering a visit. I would’ve given this place negative stars for my traumatic experience. The entire process was unprofessional, insensitive, careless, etc. I can genuinely say I experienced the worst day of my life in this clinic; the vet and staff couldn’t care any less. Besides one young man who assisted me with my process but unfortunately I did not get his name. I pray for all the animals being “treated” at this vet clinic.

Recently, took my English bulldog to have a c-section. Surgery went well, the doctor was informative, professional & straightforward. He delivered 8 healthy pups. Our girl is thriving & has been healing well. Thankful and grateful we found a reliable doctor. The follow up appts have gone good. This place gets really busy and stays busy from what I’ve witnessed. But thankfully we didn’t have to wait much since we had appts & arrived on time. Our experiences with the staff & Dr. have been positive. Thank you to all who cared for our girl.

I had to put my dog down, the whole staff was so kind, treated my dog if it was their own. The vet even said a quick little prayer of my dog. I can't get over their compassion.

Be very careful going here the doctor will immediately recommend surgery!! My dog did not need it and is frankly too old for surgery.

Dr. Santi and his staff (family) have taken care of my pets from beginning to end. Any negative reviews are horribly wrong. They have done cancer mass removal surgeries for my dog as well as neuter. They also have done euthanasia for me same dog with a respectful ceremony. They have also taken my other dog (patient) in after he passed away Christmas eve and got him cremated for me with no issues because that's the type of good people they are. Each time they've told me not to worry they would take care of everything for my deceased pups and they did. Recently they have vaccinated my new pup fully this year. They are good priced and family ran. I recommend them to anyone.

My bully had a c-section and they did super good...they answer all my questions follow ups.ita really good place affordable for everyone.

My dog had surgery due to an ear hematoma, paid more than 600 dollars for it and two weeks after, it came back and what did the vet had to say? That he needed surgery again! And that we had to pay AGAIN, and that if the hematoma kept coming back... well, that they would have to chop his ear off!!! Seriously?? It is not a cancer! The girls at the office are clue-less about their jobs. I will 10000 not recommend this clinic. They are only after your money and do not care about your pets.

I took my dog to the vet and they checked her and said it was her bones etc... because her back legs didn't want to stand up. Then they sent me home but as I got home it looked like my dog had a seizure so I called asking what do I do and all they told me was to come back and pick up seizures medicine but to not bring the dog. I was shocked to see how unprofessional they were. What if I called and said that my dog had cancer how would they know what he truly had. I was fortunate to investigate and find out that all my dog needed was honey some sugar but that's something they didn't know.

I had gone here because my 4 month old puppy wasn't feeling well and I couldn't get in anywhere else. I called in advance and let them know my pup wasn't doing well. They told me to come at 1 pm. I arrived and checked in with my sick puppy not even wanting to move. They explain that they wanted to parvo test him and told me to sit down.. I asked how long I would have to wait in the lobby with my sick possibly infectious puppy and they said a few moments. But I wasn't see until 2 hours later when my puppy couldnt move and I finally went up and said I needed to be seen now.They finally tested him and it came back positive. So my poor puppy was sitting in the lobby with other dogs possibly giving them the chance of getting parvo. As my dog is still laying not waiting to me the tech came in and gave me an estimate of $800-$1000. Explained that he will have to stay 1-2 nights but he will be alone overnight.i told her I was uncomfortable leaving him overnight by himself. While waiting for the Dr I called 1st pet to see if I could get him in and they said they could take him right away. I explaied to the tech that I was going to take him to emergency because he needed around the clock care. She got very upset that I didn't want to leave my pet there. After 30 minutes I went out to the lobby. And said I was leaving and that I wanted to pay for the test, they told me I'd have to pay for a Dr fee as well wich I didn't agree to since I didn't see the Dr. I only agreed to pay for the test. They then ran my card for the exam which he didn't get and the test. I am currently fight these charges

I have been coming to Santis for over 25 years now. Those who say his prices are high dont know what other vets charge. He is honest & on several occasions has saved me from spending hundreds by giving me options. Office staff wasn't always the most professional but they are gone & not a reflection of his personal service or prices.

Terrible place. Do not bring your pet here.

Our dog had an accident that needed immediate attention, and were told he needed surgery. We left him at the hands of this clinic. We called later in the day to ask about our dog, only to be told that they had not even started the procedure and were "Too busy." I must question why they filled their schedule with other pets when our own had an obvious emergency? Our dog had to stay overnight. Our dog was left unattended for more than 24 hours, surgery was immediately needed due to an accident we had with our dog, that was not performed in a timely manner despite the dog being in obvious pain. We blame this piece of information for having to call this location 24 hours later to tell us that our dog had passed away. And if you look further into the reviews, you will see that many share this experience. We had to call, they never immediately informed us of our dogs death which at the very least can only be described as unprofessional. They did not know how to professionally deal with obviously distraught owners and their lack of organization of paperwork and their obvious lack of answers to our obvious questions did not help the ordeal. According to the AVMA, a veterinarian has an oath; "I will practice my profession conscientiously, with dignity, and in keeping with the principles of veterinary medical ethics." This was obviously not the case. Though their prices are better than others, it is not worth putting your pet at risk. Edit: I see that I have obtained a response from the team completely ignoring my experience and my now, deceased dog. You state that my name does not show up in the data base and proceed with " We are not hiding anything, are you?". I am utterly dissapointed that their response consisted of what seems to me an accusation that our review is built of lies. Our pain and guilt in bringing them here was quite real. But to respond to their not so professional response, I will say that a dog is often shared by family members. Though my name is not on your computer I was present throughout with the individual that does. In fact, I did not know that my goodbye to leaving him in your care would be a death sentence.

BAD! BAD! BAD! I would definitely NOT advise you come here! We lost our little one because of their unprofessionalism! ???? WOULD have given the zero starts if possible!

April 8th 2020 , My Australian Cattle 4 month puppy was reached with parvo we immediately took him to the clinic , we love that clinic all though it dosen't look professional they do their job ! I always took my Long Haired Chihuahua To get her checked for pyometra and to get all her vaccines and it all ended well . So we took him to get checked they told us he had parvo and he needed treatment which was around 950$ my brother was shocked and we didn’t have that kind of money and we immediately felt bad for our puppy he was in pain but a lady named rosalina was so kind and understanding through this but even though we couldn’t get him the treatment for parvo she still helped us by giving us tips and hope . The Next day we had a donation drive and raised 815$ and were able to help our pup by taking the donations and taking him to the vet the same day and within 3 days he was cured he absolutely loved the nurses he didn’t looked harmed in any way and now he’s the little happy pup he was before , it does seem expensive but before doing the treatment I did some research this is the cheapest treatment for parvo any other clinic does the same treatment and it is around 1,356$ I recommend this clinic very much and are looking forward to get vaccines for my little pup too !

Dr. Hugo has been the vet for the 6 dogs (Akita Mix, Lab Mix, Pit Mix, Havanese and Siberian Huskies) I've had and have for almost 20 years. He is a wonderful and loving vet. The staff is helpful and their clinic is VERY busy. They take walk-ins and you can schedule appointments. Their lobby is always full of clients and if you have an emergency or are impatient, you can make the decision to turn around and go to different clinic. You should call ahead if you are confused about that. In my experience, they are compassionate and do what they can to help each client so it is a shame so many people have decided to vent and grieve in a google review rather than provide constructive feedback or just face the unfortunate reality that not all pets survive their illnesses. He treated two of my dogs for Parvo and both of them lived long happy lives. He performed surgery on one of my dogs who was hit by a car and made her paw as good as new. They all received excellent care and my dogs always feel loved here. The people complaining about prices probably have never ever taken their dogs to a vet before. This clinic is very affordable. I just took my dog in for a surgery to remove a blockage in one of my dogs and she is doing well. I will continue bringing in my beloved pets to Dr. Hugo. Thank you to Dr. Hugo and to his kind and helpful staff.

Good service but was overcharged for antibiotics. If you're given Bilovet, you will be charged about $136 per 100g container. I found what appears to be the same brand of antibiotics and same amount on the Valley Pet Supply website for $48

If I could rate this vet I would give a 0 I’ve had multiple pets go to this place because I’m consistent with the one place for all my pets just like I have one primary care doctor it just makes it easy right make sense? I had a dog come in from cancer his arm Had swollen up and the dog was vomiting with blood He had cancer and the moment I got there without evaluation they assumed I was starving my pet due to the fact that he had had a lot of weight loss. Also I took my second pet Bella she was Having epilepsy episode so we took her for a valuation. The vet suggested we give her anti-epileptic medication. I asked The vet if she thought based on her condition if she would be OK or if we should put her down the vet suggested the medication. It took from the time we left the vet Picked up Bella’s medication and got home as soon as we got home Bella passed away. Now don’t get me wrong I am aware that as the vet you do ask you can just like a regular doctor we cannot predict when the pet will pass. The next day I called to advise that Bella had passed. I received my condolences and moved on with my day. Now my pet That I’ve had for under a year has been throwing up and not eating so I took him to the emergency room thinking that it would possibly Pavo, I called Santi clinic to schedule a follow up but prior to that I asked What was Bella date of death? The lady advice she didn’t have a record of Bella passed my heart ache due to the fact that I trusted this clinic she advised she would notate in the system that Bella had passed. When calling again later on because I had omitted some documents from my dog hospital I spoke to a different representative, And just to make sure I am when was Bella’s date of death he replied with 01/01/2020 When I clearly advise the lady that I had provided the information sheet now twice that the date of death what’s the date of service she was last seen Which was November 13, 2020. This has been a really hard because I’ve had two pets that have passed after living a wonderful life for years and least I expect from my family vet If accuracy in the notation of the records they have with my pet and a little compassionate for the situation. I never received a callback. Owning an animal it is such a big responsibility you need to make sure their health is on top as well as their happiness. I would not recommend to anyone

The worst, that's all I got to say because details would be too painful.

Bad bad service . This vet only wants your money .horrible costumer service. The front lady is very rud.

Worst service ever very un organized