Desert Ark Veterinary Care Avondale, Arizona

Hello… to whom this may concern: I had a Dog who was four months old . He was a special dog that my daughters and I truly adored and appreciated being in our lives. I took midnight which is his name to this vet on Thursday of the month of December for vaccination and my dog Midnight died on Saturday. I went in Monday to inform them of of his passing and I was treated very unfair and I feel I let my dog down ???? coming into this vet to treat him in anyway. If you want your animals to live I repeat do not I repeat do not take your animal here. Was totally the most unprofessional vet that I ever been . Sorry so much Midnight for failing you as your mom you will always be special to me and my daughters. RIP Midnight ????????

I have had several bad experiences for the money they charge my dog does not receive good care. Have to take my puppy here because its the closest and its convenient. One of the Vets came up to me and asked me why i was over-feeding my dog table scraps and started telling me shes too overweight and that i was killing my dog. Shes an English Bulldog theyre all overweight and i dont feed her table scraps he was so rude. Another time I asked the Vet why my dog was shedding a lot and or ways i could lessen it was just dismissed as is normal instead of checking for underlying conditions way too overpriced for rude and uncaring vets find another place if you can.

Called to see if my dog could be seen due to getting bleach sprayed in his eye and they stated they were busy and would be put on the list to be seen and they would call me gave me estimates of what the visit would cost(62.00 for visit and 29 for the staining of the eye to check for ulcers) and then called me 3 hours later and stated that the vet would not see him and he needed to be seen by an ophthalmologist. Then I ask what about his eye it is swollen and watery and she then referred me to another clinic called Blue Pearl and stated the vet was not going to give me any information over the phone. !!!!!Very poor service!!! called the other vet and they stated would be another 6 to 8 hours to be seen!!

I was a basket case. They were so good with my Fredo and Enzo. Fredo has eye issues and seeing. I was so scared. They made me feel at ease took wonderful care and I am extremely grateful ????

The staff here is great, I just recused a dog in August and they got me in right away for a check-up a shots. We are so happy we found Desert Ark Veterinarian. They treated my Cookie with care. Thank you so much!!

Very professional and knowledgeable staff! I used their online scheduling tool and had absolutely no issues. I was able to get in last minute on a Friday morning for my injured puppy. They were able to do a full work up on him and I left very pleased knowing we took him to the right place. They were so gentle with him and really made sure to show individual care. They even allowed my husband and myself inside for in-person visits with masks! Love love love the in-person visits again. I will absolutely be switching all my animals over to this office.

Just moved to AZ and got a new house. Brought our fur babies home. My little kitten we've only had for a year, whom came to me sick needed care. She's been in and out of the vet so often already. I took her as a walk in to Desert Ark and they took great care of her! Even, though in the end we had to allow her to cross that Rainbow Bridge, they allowed us to stay with her and hold her outside in the sunlight where she loved to be! They were all so kind and caring and you really felt like they cared what you were going through and wanted to help in anyway! Cremation didn't cost nearly what it would have in Cali where we came from. They will call me when her remains are ready. Thank you Desert Ark for truly making us feel like you really care! It means a lot to a hurting Mamma.

I personally called down here to see if they took walk ins. They didn't but because of her infection on her face they told me that if we were here at 9:30 am she would be taken back and seen right away. 9:30 we arrived and we were told she couldn't be seen until the doctor comes in at 10, so it would be 20:30. 10:30 rolls around and still hasn't been seen. We were then told she was up next. 11:25 I walked in and asked when she will be seen and they told me that there were animals with emergencies that are here and we e have to wait. I unpleasantly said, "my dogs eye is swollen, infected and bleeding, I'm sure that's an emergency" and walked out. 11:40 they took her back. Very unhappy with the front staff, especially since I was told she would be seen at 9:30. Will NEVER come back here EVER AGAIN

Wonderful caring and compassionate staff. Nurses and Doctor knew their job. I would recommend Desert Ark

My dog was attacked by German Shepherd. I took her for medical treatment. The doctor just looked at her and said she would be fine. He gave her pain medicine and my dog passed away 2 days later. He never offered to do X-ray or even do a correct examination. Don’t take you fur babies there.

I sat outside for 20 minutes to wait for a checkup for my Pomeranian. I did not receive a checkup until an hour later and I am hearing employees laugh in the hall while service is not complete. I believe that is completely unprofessional and with the amount of staff it should have not taken more than an hour to get service. This is unprofessional establishment. Camel West Animal Hospital costumer service is completely better and way more efficient. I got care for my dog in less than 10 minutes and a proper diagnostic; therefore, the wait and unprofessional laughing and lack of working is a symbol of the catalyst of it’s unprofessionalism.

All they want is money don’t care about your pet

Great Clinic! The front desk gal was so kind, nice, and had amazing customer service! I took my puppy in 6/5 for both vomiting, and diarrhea as well as dehydration. We did a parvo test which thankfully came back negative. With the way my puppy was looking the veterinarian mentioned that he only had 1-2 days and to prepare myself, since he didn't know what was going on and I also didn't want to spend $1,000's out the door, thankfully its now been 5 days and the puppy looks back to 100%! . He had worms which I self treated with a Sure Shot 2x dewormer followed by dog- friendly antibiotic's over the counter. I was able to purchase a IV bag at the clinic to do at home which helped plenty since hospitalization is too expensive. Thank you Desert Ark for listening to my concerns, and giving me options to treat my pup! 10/10 would come again for any pet emergencies!

My dog wiggle butt had a bad seizure this morning. I couldn't get him into my vet but they recommend taking him to an urgent care. I do not like BLUE PEARl so they recommend this emergency vet. I took him at the time they told they were accepting urgent care. I have to say the the staff and the Dr were amazing. I had to leave him there but they kept calling to give me updates and to help me find the meds I would need for him. The Dr explained to everything to me on what they were going to do and what tests they would run. I highly recommend this vet.

a few weeks ago i took my fur baby Bailey in, she was not going to the restroom like she does, she didn't seem like herself either, her vet is usually VCA but they were book , i couldn't find any vet to take her , until blue pearl suggested me to take her to desert ark, right away they told me i could get a walk in and that the wait would be 3 hours but it didn't seem like three hours, they took her in and were very compassionate about my situation , they were very clear about what my fur baby had , the staff here is very lovely and they truly care for animals.. thank you so much

I’ve been reading the reviews and thought a lot of these weren’t fair... I’m blaming Covid. I just took my elderly moms dog to this hospital. Nobody would get her little dog in. I understand... our regular vet is backed up. Desert Ark had a full parking lot. There we’re a few spaces available. I thought my wait time would be astronomical. They quoted me up to 5 hours but they had me in and out in less than 3 hours. Under promise and over deliver is definitely their goal! First of all, they let me inside. Their entry way was clean and presentable. The lady at the desk greeted me in. I could see her smile from behind her mask! The technician asked me questions about my moms dog and clearly communicated with the vet, because the vet repeated everything to me. So I was happy at the communication here. They took a look at my moms dog and came up with a list of things we could do. I was so impressed that I wanted to do it all. They were sweet to my moms dog. When she came back from their procedure area, I felt trust and contented. They checked me out in room. I was walked up to the front of house where the same young lady greeted me to give me my paperwork back. And you can just feel the care the staff has for each other. A very rare sight these days. They’re truly in it for us. The owners and the animals. Thank you Desert Ark. for seeing us when nobody would and for being so kind. When our vet retires you can sign me up!

I just wasn't to thank Desert Ark for getting us in when no one else could. Everywhere in the west valley was booked until mid July. Even Blue Pearl was on pause & our dog needed attention sooner than later! They hit her in treated & sent home in a very reasonable time. Greatly appreciated!!

Nearly $500 for nothing. They said the painful bump on my dog's leg might be cancer and we needed to take an x-ray. Then they said they needed $800 more because the first x-ray only rules out one type of cancer. The visit was a mess from the beginning. They were trying to charge me hundreds of dollars for unnecessary medicine and that was before they took any x-ray or got any Diagnostics or any information on what was wrong with him. The doctor high pressures you to get treatment and buy unnecessary medicine.

I took my dog to Desert Ark 14 days ago and i am still waiting for a call from a vet to tell me the results of an xray that i was told would take 5 to 7 days. Now I find out that the xray has been sitting in their office for 3 days. I was told that there is was a dely in getting the xray back but now this is on them, they have had it for 3 days. This is unacceptable. I can not, nor do not recommend this vet place nor will i ever go back.

Desert Ark Veterinary Care is the best! My little guy had ear pain and there was no vet that took in same day visit unless he was in extremely critical pain. But one call to Desert Ark and they had him seen within a couple hours with a full exam and medication. I highly recommend this place to anyone that needs vet care right away or by appointment only. Thank you to Hannah and Dr. Waskow for an amazing experience and service for Zero!!

Been there a few times with my son's puppy and now my puppy. Just to name a few - Fallon and Brittney - techs - wonderful, loving, and caring - I never feel rushed explaining my situation. Dr. Dennis recently handled my maltipoo's spaying and Cherry Eye surgery. He called me to thoroughly explain and even came out to the car to chat as opposed to their COVID over the phone. Delightful and you can loves his job. Dr. Griggs is another fabulous vet who is so professional. Highly recommend - they even have appointments on Saturdays!!

I came in for an urgent care visit for my lab. Called in when I arrived and was told “a tech will be out to check you in and make sure your dog is stable”. (I understand emergencies happen). I sat in my truck for over an hour and no one came to check if my fur baby was stable. Will not be using this vet.

One day my cat was normal and happy, and the next he was crippled with nausea. The vets here scheduled my appointment that morning for the afternoon. The results of the tests came back fast, but they weren't good: my poor little guy was in renal failure, and could not be saved. Desert Ark walked us through every step. The techs and assistants were kind and honest. The vet sat on the floor with my 5-year-old daughter and gently explained that her favorite kitty was in a lot of pain and wouldn't get better. That the kindest thing to do would be to let him go. They offered to return his ashes or give us a paw print cast, but we decided that his dirty old collar would be the most meaningful memento. I'm not sure what these negative reviews are based on. Veterinary services are not cheap, nor should they be. But there were no surprises in the bill. Everything was fair, and everyone was knowledgeable and nice. Notice that Desert Ark took the time to reply to almost all of these reviews, good or bad. They treat their customers almost as well as they treat the pets that are brought to them.

I went there on an emergency basis, this was the only vet I could find that would see him on short notice. They came out to the car and triaged my puppy rather quickly. Luckily he was not critical. The staff were amazing, not a single negative person in the bunch. The vet was extremely through and explained the reasoning behind his treatment plan. I was there for a total 2.5 hrs, but considering how busy they were and I had to be worked in, I would say that was a reasonable amount of time. I am new in town and think I’ve found my veterinarian. Thank you, thank you, thank you!

Fast, efficient, informative, appreciate the extended hours, friendliness of staff, and providing costs up front with consent before proceeding with care, good at explaining options going forward too. Thank you for taking care of our baby

I took my dog in thinking they would help her and she ended up dieng that night for no reason

I've lived close to Desert Ark for over 15 years. In the past, I would drive 20 miles to another vet because I wasn't happy with the previous owners/management. I have four pets and recently decided to give the new owners a try. I think they are great. The staff are friendly and professional. The vet spent alot of time answering all my questions. I really appreciated that. Their prices are fair too. I will continue to bring my pets there.

Seriously BS and unprofessional. Made an appointment for health certificates for my pets due to moving in a couple weeks and even just sent their paperwork over yesterday to their email saying this is for my pets appointment for Heath certificates. Wasted my time and money when I took an UBER there with 2 cats just for them to tell me the person there that substituted the vet cannot make health certificates. IT WOULD'VE BEEN NICE IF THEY TOLD THAT US that AHEAD OF TIME or a simple phone call. Called for time out of work this morning because I needed them and now I have to come in next week. Thanks for the inconvenience..

I went to Desert Ark Veterinary about 2 weeks ago .I took in a sample for my puppy to get tested and paid $70 to get the test done and was told it would take up from 5 to 7 days for results.Well today would be over ten days and I called for results only to be told that they lost my dogs sample and if I could please bring another free of charge.....WOW! If my dog was sick or if he is they did nothing to help if anything they made it worse not only making me wait longer while my dog could be getting sicker but also taking my hard worked for money only to not do what you had paid for.....I suggest everyone go somewhere else and make sure its not Desert Ark because they are very unprofessional.

I went in last night as a last resort for my cat. He had Been acting weird and I knew he was sick. I knew he wouldn’t make it past the night if I didn’t get help. I was reading reviews and was scared to go here because of them. But despite that, my cat needed help. So off we went. We arrived at desert ark and were answered instantly. By the description of my cat they knew or had an idea of what he had. It was a stat, so they came and took him all in less than 5 minutes from me arriving. The staff was always in constant communication with me informing me of things going on. And we’re patient when I was trying to figure out the whole financial aspect of the situation. The staff was insanely nice , and I’m so grateful for that. Also the fact that the vet was extremely transparent with me in the situation. He didn’t sugar coat anything. Unfortunately my cats case was just too progressed and there was no use in making him suffer any further. Even then, they were so helpful and walked us through the whole process. They let us in to say our final goodbyes to our baby. Even left the room to leave us with Him for a bit. I couldn’t stay and watch him take his last breaths, it was just too unbearable for me. But they never judged and I’m so extremely grateful that they tried their best to make sure he was not suffering anymore. Definitely recommend this place.