Tier 1 Veterinary Medical Center Palmer, Alaska

My dog was prescribed the wrong medication. He was prescribed a strong sedative. When I called to question the pill I gave him, it took hours for the clinic to call back. He got progressively worse. He started with bloodshot runny eyes. He progressed to not being able to walk straight. Knowing what they gave him, they didn't bother to check on the effects. They just asked me to bring the medicine back in I called this morning to speak to a supervisor. She gave zero apologies and never asked how he was doing. They didn't care at all about his health or losing our business. I have already replaced with a different clinic.

Every time we have to take our fur baby there we have the best experience. Thank you for taking care of our baby!

Gave my mom's dog the wrong prescription and prescribed a pre surgical sedative. She called and they didn't seem to care at all, that's someone's pet of 12 years on the line. Do better.

I honestly don't know we were traveling when our beloved house dog sitter brought her in for medical treatment. They were generally happy with the treatment.

I brought my dog, Bucky, in as a walk-in over the weekend and was fortunate to have a short wait time. Dr. Sara worked swiftly to diagnose and begin treating Bucky, who was in kidney failure. He stayed at the clinic for two nights and during that time I got multiple daily updates on how he was doing and what the next steps were in his treatment. He received compassionate, high-quality care and I am incredibly grateful to everyone who had a hand in his recovery. Dr. Sara and the Tier 1 team undoubtedly saved my dog’s life.

Excellent first visit with veterinary oncology department. Dr. Schmitt did a thorough examination and gave us a clear understanding of the treatment options with his recommendations of what was best for our old lady puggle.

Personable, caring, and very professional vets and staff. Totally trust the care my fur babies’ have gotten. Highly recommend.

Tier One is a vet you can trust. From the receptionist to the vet techs, and the wonderful Veterinarians like Dr. Wu and Dr. Valero (hopefully correct spelling) they all care. I had to leave my young dog there over night (who has immense anxiety as a rescue pup) and they were there for me and her every step of the way. The receptionist didn’t mind my consist contact for check ups, and the Vets answered every question I had. Yes, it is expensive. However you pay for knowledge and care, although let’s be honest when you love your dog/ cat or other animals you’d do anything to save them. Thank you Tier One and your staff for saving my dog on Christmas Eve. Best gift ever is knowing I left her in caring hands ????

I love Tier 1 they were nothing but amazing with helping my husband get out dog taking care of when we had an emergency walk in

Brought my beardie here for the first time for a checkup. Our old vet moved away and I was dreading switching vets, however, we had a wonderful experience! Everyone was super friendly and Dr. Wu was super great. Very knowledgeable when it comes to bearded dragons. We will definitely be back for all of my little buddy’s vet checkups. Thanks Tier 1 team!

My long haired cat was having some cleanliness issues and needed his back end cleaned up, icky I know. Called every to get him in. Tier 1 said I could come in as a walk in, little spendy but I got there at 8am the following morning and was seen promptly. Just want to say the staff was very friendly and professional. The groomer came out and gave me some tips. Highly recommend and Mr. Thor is a clean, happy kitty!

We've been seeing Dr. Schmidt for oncology for the last few years. He is a fantastic doctor and wonderfully compassionate. We are lucky to have him here in Alaska.

The kind and caring personnel that sit at the front desk make you feel like someone really cares about your animal and you. Recently I had my dog seen, who I knew was dying of cancer, but they understood where I was coming from. They’re kind and gentle words, and understanding made it easier in an extremely stressful situation. The vet or vet technician whom I saw with my animal understood and reassured me they would do the best that they could do under the circumstances. I knew at that time I had my precious old girl at the right place with the right people.

I like the way I was treated and the way they explained and answered my questions.

Dr. Wallace is amazing! She and the crew at Tier 1 have saved the lives of two of our dogs. One, an 11 year old Dutch Shepherd that decided to consume part of a rug. The second, a rescue we took in that was starving and upon further inspection was shot in the head. In both cases, the entire staff was professional and even helped to mitigate the costs where they were able. The Vet techs made sure we left with clear aftercare instructions and answered any questions we had. The facility itself is clean, modern and comfortable. Most importantly, both dogs are doing well. I most certainly recommend Tier 1. I also like the fact that it’s veteran owned. Thank you all for your service!

Hands down they saved my pup when we had an emergency. I called ahead and their triage team took him as soon as I walked in. The staff was knowledgeable, had the meds needed on hand and went to work right away. They had state of the art procedures and were current with recent information and data regarding options and treatment plans. I know people have commented about costs but I can say that they were more concerned about saving my puppy than getting the money as soon as I walked in. Even when all was said and done, the bill was about a 1/4 of what I was expecting. My husband is retired military and said it was clear that they have the same procedures and efficiency of the military and how they handled their working dogs. It’s that efficiency that makes them so successful in times of emergency! The staff was caring, supporting and genuine. Even when we went for follow up visits, the atmosphere was welcoming even among the other customers that were also clearly happy to be patrons of this clinic. Hands down, none of my animals will be going anywhere else for their care.

Spent 2000 to test my dog. They could not find the problem . Call for two days no return call . Finally just took him in and they wanted another 3000.00 . The finally found a bladder infection but my boy died. Heart broken does not begin to express how we feel. Take your dog somewhere else to be treated. Can find a record of Dino being treated now. I would love to talk to you in person. YOU KILLED MY DOG, check your notes we are the people who picked his body up at 2.30 am . REALLY you cant find a record. I am not surprised. Your reply is great for show you want to talk to me look up the name PJ Plummer.

Got the intention they didn't really care about getting my pet the help they needed. They were selling me on a lot of extra care i didn't ask for or actually need before they even told about the problem i came for. Waited almost 3 hours just to be seen on what looked like a pretty slow day, and they diagnosed the problem incorrectly; forcing me to go to another vet to get the issue solved. The bill from midnight sun ended up being a lot less and they gave me the care i actually came for! If i were to go back I'd bite the bullet and make the drive out.

Awesome veterinary clinic. Staff is very friendly and informative. They’re all great Americans and represent Freedom Valley well.

The worst Vetererinary service in the Valley

this was a tough time for our family. your staff was kind and supportive. Although I expected to see a holistic vet for support of our ill pet, we met a wonderful lady, Dr. Alce and her technician. She was open and kind. they even asked someone who was off that day to come in and see us. we were hoping to find some options to help our very ill family member. I knew in my heart it was time to say goodbye. they helped the experience be a little less painful. thank you from the bottom of our hearts...

Super impressed with the care provided by specialist Snyder, ophthalmologist and his assistant Audrey. Everyone has been polite, friendly and professional. I would recommend Tier 1 Veterinary Medical Center.

I took my Rosy girl there because I could not get answers at any other vet, including my regular vet. I kept trying to explain she has neuro changes and tried to show videos to my regular vet. He was too busy to watch the 40 sec video. I went to Midnight Sun and they were baffled. I drove the 40 min to Palmer from Anchorage to get answers. Dr Bolotov came in the room, read the file, looked at my dog's blank stare and said she has a brain tumor. My thoughts exactly since I had taken care of a dog before that had a brain tumor. I really appreciated the honesty and expertise of this vet. She didn't beat around the bush and gave it to me straight with kindness and compassion. I scheduled an MRI just to see if she has a lot of time left or not. We get that done on Tues. Thanks for the wonderful staff at Tier 1. Everyone there is fantastic!

Dr. Paige Wallace is not a veterinarian that I would ever recommend. Her follow through is terrible, and she is not a skilled surgeon in preventive medicine. And another scary deal, the amount she charges, well let just say, get out you're checkbook. I would not recommend her services.

I've been to Tier 1 a few times since moving to the valley. Between 1 dogs chronic UTIs, another one straining his leg, my my old dog with a plethora of problems they've always been great. The front staff, techs, and vets all obviously care about the animals and it shows. Especially my old dog who's almost 14- they were so gracious when I showed up ugly crying in an emergency and took him straight back. It is an emergency place so sometimes it can take a while- but the quality of the care and the empathy (both to the animals and their owners) is unparalleled. Thank you Tier 1!

Teir One has been very helpful in our time of need. Technician Kim, Dr Serritore have been awesome. Communicated everything clearly. Couldn't have asked for anyone more confidant than these two.

We had to make the heart wrenching decision to put or old sweet girl down on October 30th. When I called to make the appointment, they said to just come in and when we did, we were met with a very compassionate staff. When that awful time came for the doctor to put her to sleep, she was gentle and kind to an old and very sick dog. We wanted to take her home to be buried and they were very respectful of our wishes to have here wrapped up in a blanket and wearing her favorite purple sweater. I just wanted to say, "Thank you". As a fellow business owner, I know that when people make reviews, they never know the real story behind every situation good or bad, and unfortunately, we only tend to hear or read about the bad. I just wanted to take the time to say I really appreciate everything that happened that sad afternoon. Having that moment go very smooth and quick really help us say or final good-bye.

Took my cat to tier 1 for eye ailment. The staff and doctor thier were very friendly and explained all of the procedures' and what i needed to do.

I am so pleased with the care my pets receive here. My husband and I love our pets very much and want the best we can give them, Tier 1 is definitely the best. Our girl Layla has seen the ophthalmologist and his team, they are amazing! So caring, and gentle with her. Always answered any questions we had or cleared up any concerns. Groot and Woodrow, our boys went for vaccinations and a quick check up, they are big rambunctious boys and the little vet tech was such a trooper, loved her. The veterinarian that took care of the boys was an absolute doll. Kind, gentle, and caring. The front desk girls are very polite and pleasant. I won’t take my babies anywhere else. Highly recommended.

Always a positive experience. I can't thank the staff enough for their efforts, and success, at giving my dog the best quality of life she could possibly have following her cancer diagnosis. Thank you so much!