Westown Veterinary Clinic Waukesha, Wisconsin

I know everyone has different views about the pandemic we are in. However, I have always found it rude to come to work sick before and especially now. The lady at the front desk was coughing and blowing her nose. No mask in sight. I get it, it's a choice, but if you are sick, stay home. Covid or common cold, no one wants to deal with that. I think thats rude and unprofessional. If they are that reckless, I shudder to think what our poor pets are experiencing in the back. Done with them.

We've had an excellent experience with Westown in our few short months. They are very friendly and very clearly pet lovers. We just went thru our pet's neutering and everything was handled with excellence. Thanks Team Westown!

We took our new puppy here twice, 1st time the vet seemed tired, but it was late. The blonde tech was just awesome! So we decided it was good to go.. The second time we had a horrendous vet tech. A heavy set dark haired girl that was rude, and hurt our dog. Our puppy was 15 weeks old and still jumps when excited, because she hadn't had her full shots yet she was pretty much quarantined so she was very excited to see people. The tech came in and when our puppy jumped to see her she kneed my 15 week old puppy in the chest so hard she hit the ground, legs splayed out, hitting her little chin on the floor. She had the nerve to say oops she fell. I said you just kicked my dog, really hard. She said oh...sorry in a very condescending tone. I said no, that was really terrible, you hurt her and she repeated herself. My husband and I just stared at each other shocked. The vet came in and he was really nice, but to our chagrin the same tech took her back for a nail trim. She came back and said oh she really hates having her feet touched . Except she doesn't, and the last tech had zero problems. Our dog was afraid of HER. We trained her from 8 weeks to have her feet held, touched just for this reason. She does not have sensitive feet. This lady was probably too rough and impatient. Afterwards our pup was lethargic and sad for 2 days. And now she's afraid to go in the car. We really were so upset over it we will not be returning. If you dislike dogs, hurt them and act oblivious to what you did, get a different job. The last thing we want is our dog being afraid of the vet. We shared our experience with the rescue we got her from and they said they switched vets for a reason and no longer go there. That's a huge red flag. So disappointed because we liked the vet.

Two years ago, I brought my dog to Westown Vet Clinic to do neutering. Dr. Vivek did the surgery for my dog, I think he is very professional and did a very good job, and his team member also took good care of my dog. Two days before, I brought my dog there again to do teeth deep cleaning, also Dr. Vivek did it, I am very satisfied with the cleaning, my dog’s teeth look white and healthy without tartar now, the tech is very friendly to my dog. Even the second day, the tech made a follow up call and asked me how my dog is doing, very thoughtful. Also the price is reasonable. I had some good experiences there. Thank you Dr. Vivek and the staff !

I won't take my pets anywhere else. They are so helpful and obliging in emergency situations -- of which I've found myself in a couple recently. I thank my lucky stars for this clinic!

I have taken my dog there a few times. Since Dr. Marcus Gordon left the owner vet seems to really not care. I have an anxious rat terrier and she is very nervous at these visits. They knew this ahead of time. When he reached for her and she reacted he basically put his arms up and did not much else. And then they falsely stated that I turned down the four panel test when it was actually the senior blood work. And then I signed a paper acknowledging this, only so I could get my heartguard and never go back. They also never asked about Bordetella or a stool sample. And they forgot to give me the supplements and heartguard so I had to make a other trip 30 miles away to get them. What a waste of money. The vet techs and front desk staff are very nice but sadly making up for poor quality vet service. He must feel like he has enough patients that he can just brush off the ones like me that try to manage their pet care and not just accept bad service.

Needed to get in for an Emergency visit this morning, first time here. Got me in quickly, staff was wonderful. Helped my dog out of pain! Beyond happy! Thank you!!

I just moved back to the area with my dog, and I was looking for a new home vet. I did a fair amount of research on Google and happened upon Westown Vet Clinic. It's a 5 minute drive away, and I loved their approach to veterinary care. From the person who scheduled my dog's appointment for 3 days later to the vet techs who met us in the lobby, everyone was kind, courteous, & so friendly to us! The techs and the vet worked hard to gain both my dog's trust & my trust through the whole appointment. I felt so welcomed and valued as a customer & obsessive dog mom! I highly recommend this practice ????

Had to euthanize my 20 year old cat and staff were very nice, but the Dr. was cold and uncompassionate. He actually asked me to leave because I was emotional. Very sad experience.

Love this clinic!! Been taking my cat here for a couple years, always a pleasant experience. Fast service, the front end staff are so friendly and kind. Love this place! Would definitely recommend.

They always are able to get Zoey in on short notice and the staff is always friendly.

Went there on a urgent basis with my hospice foster poodle All the ERs were either not seeing anyone or 4 hour wait. One one these ERs recommended Westtown. I called she said come in. I told her I live on the south side of Milwaukee. She said get here when u can. I went there and they took him right away. Not much of a wait. Great service. Vet was super nice. Tech was super. And front desk helped me even though they were super busy. Would def say great customer service. Thank u all!

Very nice Vet I take both my cats there the staff is great and the Vets are very kind

Brookfield Animal Hosp. (Brookfield, WI) completely let me down when my dog became suddenly sick major stomach issues (to put it nicely.) Westown Veterinary Clinic came in and saved the day! They got us in on a Sunday morning and even though we were new to the practice, they treated us very well and put together a comprehensive plan to help heal up our sweet Boxer. We won't be going back to our old vet, who should close their doors. We will be staying with Westown Vet Clinic.

Took my Parker to the clinic for the first time. The staff is friendly,kind,caring and professional. I would recommend them to anyone.Thank you all for the excellent care my Parker received.

Always friendly and take good care of our dogs and catd

I don’t have the exact words to even express myself of how much I have to say about this vet clinic, doctor Vivek and his crew saved my dogs life twice, I live in Schaumburg Illinois but I don’t mind driving one hour and half to take my dog to him when he needs to get checked, the reason why I don’t see anyone else in my neighborhood is because around here I don’t trust and feel my dog can be safe with anyone, they try to make appointments for different days or they just have a busy schedule even when I have an emergency they only give u another phone number to call and that’s that. Instead with doctor Vivek and his clinic they are available to see you right away and worry about the situation and take the responsibility personal with my dog, my dog charly is a Pomeranian and he is very delicate about the way he eats, 3 years ago he almost died from eating kfc that I was ignorant to give him that which I did regret it and doctor Vivek saved him then his clinic also have the best equipment to work with the dental and I have been doing his dental already 3 times and recently my dog had to be hospitalized with them for a couple days to work on his coughing and they FINALY found out what he had and gave me the exact right medicine prescription that my dog needed it and it’s working very well, I highly HIGHLY recommend this vet for the ones who are having issues with every others specially ….to go here and I don’t think you will regret. I don’t ever make reviews and I did this time because it needs to be out there for the public and it’s very very strange how some others say some bad stuff about this place when it’s totally wrong and I will never picture those issues matching with the real deal I experienced myself, it’s just not making sense since I did read few of the negativity and totally not truth, give it a try and you will not regret for the first visit forsure.

I love coming here with my pet. Every time they ate friendly and professional. They even di grooming at a fraction of the cost of Petco which I didn't realize. Love this place!!

I had to take my cat in after she ingested some lily petals. They were open on Sunday, which is amazing, and were able to see her immediately. I could tell through their care of my cat that they cared about her well-being, and also cared to be kind to her when she was in a stressful and scary time. Even though my cat wasn’t the nicest patient, they cared for her with enough warmth that my cat wanted to rub up on them even during my check-ins and visits! I would definitely recommend them to my friends (no family lives near me).

Being new puppy parents we were so scared when Bella didn't feel good From the front desk to the wonderful vet care and compassion was felt from all thank you so much

I am so glad that I am not going back to this place. The receptionists were not at all friendly. Very unprofessional. Made us go out of our way to get different sizes and different kinds of cones for our dog. We were just going there to get neutered and nothing else. We get home and turns out they also cut our dogs nails, we didn't ask for that and they were in fact just cut a week before coming into this establishment. All of our dog's nails are now uneven and look like one of them they cut down too far.

I wish I never brought my pets to this establishment. My eleven week old puppy is fighting for his life in the hospital after contracting Parvo. Since he has not been anywhere except this facility I believe he contracted it at this clinic. In hindsight, they do not follow proper protocol. I initially brought him to this clinic with symptoms including lethargy and diarrhea. Because of his young age they should have known that he was only partially vaccinated. They never should have let me walk through the main entrance before establishing that he did not have Parvo. He did not at that time or he would already be dead. A few days later they called to tell me that he had Giardia. He was being treated with antibiotics. My point is, they let me prance on in the main entrance before verifying that my puppy did not have this extremely contagious, deadly disease. This tells me that they let others do the same. I believe he contracted the illness here. Incubation period is typically 6-10 days. Six days after being at this clinic, my puppy became ill. I know they don't disinfect as they should. After my puppy was on the scale in the main lobby, nobody disinfected it. I know this because I stood there holding my puppy for a good ten minutes waiting for the doctor. To top it off, they thought we called them, when it was the hospital. They left my son a lengthy message regarding our last visit explaining that it takes time to treat the Giardia...Someone also called me, clearly not understanding that our puppy was in the hospital. We never called them in the first place. Very Poor Communication. Substandard Sanitizing. Unsafe Protocols. Do not bring your pets here. My puppy came here with Giardia and left with Parvo. He's literally fighting for his life in the hospital.

I can’t say enough kind things about this Vet Practice. My Ragdoll mix was not feeling well and needed attention right away. In the very early hours of a Sunday morning,, I had taken her to a VCA location and had a poor quality encounter. The next morning (Sunday)I called Westown and they got her in at noon. The staff was very friendly from the initial call ( with Zoe) to the check out when I took my recovering Ragdoll home. The Dr.was a kind, compassionate man who understood that I was very concerned about my cat and he answered my many questions regarding the labs and other diagnostics. He intrinsically understood that as an RN, I made sense & took comfort in being able to discuss the medical plan going forward. Bottom line, they were wonderful and I plan on bringing both of my cats to this practice regularly.

They always explain everything to you about your pet. I have changed vets 4 times, now I am there to stay

We got an appointment with Westown very quickly on a Saturday morning. It was a short wait to see the dr., who was very helpful and kind. The staff really worked as a team, everyone seemed very aware of what their job was and how to do it. Highly recommended!

The staff is so accommodating and very friendly both over the phone (a skill much lacking in today’s world)and in person. Barry gives his vet and the staff a 5 paw (star)review.

The staff are very nice and professional. The place is very clean and well taken care of. I was not impressed that they do not do dental X-rays when performing teeth cleanings. The doctor was nice but quieter than any of my previous vets which was a bit of a turn off for me because I’ve always liked the vets who make comments throughout the exam like “ears look good” and so on. The place seems like your average vet clinic. I’m unsure if I’ll continue to use them in the future as my first impressions were nothing special.

Average at best experience after multiple visits. I guess I don’t understand all the positive reviews since I usually trust google reviews and is the reason we started going here. The problem is mostly with scheduling and the doctors. The doctors are always rushed, extremely impersonal, and quite honestly don’t seem like pet owners themselves. The average time we wait in the exam room is at least 15min which may not seem like much but makes my dog very anxious with sounds coming through multiple doors and being locked in. Then the doctor wants to open his ears up and pull his eyes apart which he normally is fine with but not after an anxious wait. You’d think they would understand that animals get anxious during this wait and it is only making dogs less willing to comply. The biggest issue is I only every get information if I ask the questions, as nothing informative or even “hi how are you” is ever giving willingly. On the last visit the doctor literally did not utter a word as he looked in my dogs eyes. It wasn’t until they were swiping our card that we finally had to ask if we should continue the infection medication or if he was healthy. Our first visit ever with a new puppy I was expecting to be a lot more involved and tell us things such as to expect his teeth to be falling out (this would have been a surprise if I didn’t have a family dog previously). My dog is extremely active and we have asked since the first visit if we can feed him more food. He looks especially skinny lately and during the last visit they asked why he was so skinny..... we have asked the last 4 appts if we can feed him more. Instead we were told “he will just poop more so there’s really no point”. Our puppy was eating a lot of wood chips and I asked how concerned we should be and their solution was to “not let our dog ever grab anything again” this is obviously impossible with a lab puppy on even a single walk. Overall I wish I could be more positive as the cleanliness is good and aids/techs can be mostly helpful, but with the current doctors I can no longer visit.

Dr. Vivek is extremely knowledgeable and personable and thorough . THANK YOU

Good clinic experience. Our previous vet was still curbside and overall unaccommodating to our needs. Westown had adequate openings and the staff as a whole was very friendly and helpful. We will return for more visits.