Serenity Pet Spa Madison, Wisconsin

168 reviews

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Reviews: Serenity Pet Spa (Madison)

All reviews (168)

Yelp (29)

Google (139)

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Denise Runde

2 years ago

They do a great job and are careful about the joint and other issues of older dogs. Very professional and happy

Dan Hankins

2 years ago

Love taking our dog here!

Julia T Meyer

2 years ago

We brought our foster dog here to have her nails trimmed and ears cleaned. It was her first time at a groomers and they were able to work with her even though she was very anxious. The staff were very quick/efficient with and encouraging of our foster dog.

Richard Wooton

2 years ago

Brought our two mini schnauzers in recently for the first time. They have never looked better. I would highly recommend you bring your dog here.

Caren King

2 years ago

Our initial experience was good , however , as time went on l/ a couple of years at least we hv given them / it became a stressful situation every time we would drop our much adored puppy; he would whimper and I just thought he was being a bit sensation. I am hesitant to write a negative review but this LAST appointment has been ENOUGH!

Nick Cain

2 years ago

The staff were excellent! I felt a little nervous bringing my two dogs in for a bath, nail trim and teeth brushing because, well, I know they can be quite vocal around other dogs. The people I spoke and worked with had all the confidence in the world that everything would be just fine, so I gave it a shot. They were right! It was a great experience and my two dogs did well. I'll certainly bring them back again for more services!

Rick Hackler

2 years ago

Dog friendly environment. Skilled groomers. My Shitzu actually likes going there.

Diane Pickend

2 years ago

My baby Phoenix was done perfectly. I truly love them. I saw other dogs they were doing and they were BEAUTIFUL. You would not be disappointed.

Maxwell Ujdak

2 years ago

This place is amazing. I’m always amazed at how well behaved dogs are in this place. My extremely hyper dog is always happy to be there and just enjoys hanging out with the other pups. It’s the first groomer that he enjoys going to.

Michael Jones

2 years ago

Both of the east and west side locations have been really good to our 14-year-old Golden retriever. She has a few mobility issues and an aversion to dryers, so she needs a lot of patience from her groomer. And each time, they are so sweet to her and she comes out happy and looking fantastic. Highly recommend!

Paige Newman

2 years ago

We love Serenity! We started taking our dog, Winston, to see Jackie after our old groomer couldn't get us in and I'm so happy we switched. Winston is extremely nervous, but Jackie takes the time to make him feel comfortable. We've had groomers in the past that were unsure how to handle his anxiety, but Jackie is always really positive about him, just going at his pace and giving us details about how he did after. I think it also helps that he is able to hang out with the other dogs while he is there :) In the end, highly recommend, particularly for anxious dogs.

Angie Keenan

2 years ago

I have a VERY particular 2 yo Airedale Terrier named Franklin, he’s pretty vocal about what he likes. Grooming has never been one of his favorite activities, at his previous groomer I always got the report he was difficult and would “throw a fit”. He never really seemed to like going, and while they were great to work with I feel it just wasn’t the right fit for him. So I did some research and found Serenity Pet Spa. I was able to get in quickly and they are so responsive to emails! I dropped him off for his appointment and talked to the groomer about his past difficulties. I was very nervous it was not going to go well again, he got scared and just wanted to leave the office. When it was time to pick him up they reported he did great! I was actually surprised to hear that, but so happy I had found a place he was comfortable with! He made puppy friends, let them cut his nails with ease (surprisingly), and he looked so handsome! We will definitely be back!

Alexa Marsicek

3 years ago

I cannot say enough good things about Serenity. We take our Aussie here and Andrea does an amazing job with her. Not only do they make our girl look amazing, I have complete trust in them that they are taking good care of her. The first time she went in (under a year old, first time at groomer) they took the time to tell me that Minka was a bit nervous with the nail trimming and blow dryer. I really appreciated that they told me that and didn’t just try to hide it from me and pretend like she did “excellent”. They let me know that they have behavioral rehab sessions, where it’s a quick few sessions to desensitize her to the trimming and blow drying and she does much better now! To top it all off, they’re a kennel free environment, so Minka can play around with other dogs! They really go above and beyond with the dogs. Also, I did see comments about pricing...honestly, you get what you pay for. Serenity has award winning groomers who consistently do an amazing job every single time. I choose to take our dog here because of the trust I have in the groomers, the quality and because I can tell Minka has fun!

Ashley Petersen

3 years ago

My 2 pugs have never been to a groomer before and with so many choices around I didn’t know where to turn. My friend recommended them and I’m so glad she did! Very reasonably priced despite the other reviews! My dogs came home happy, clean and deshedded! I didn’t know how my dogs would react to never having this done before, but the staff (who was very loving and professional) said they did good for their first time. 100% my new grooming place in the madison area! Side note: I am extremely particular of my dogs and I never leave reviews online!

Brandon Alfsmith

3 years ago

A great place to bring pets for grooming. Staff is great with pets!

jason dill

3 years ago

Everyone is very friendly at Serenity and they do an amazing job. Highly recommend and very much worth it.

Peter Zeltins

3 years ago

Did extremely good job on my dog. Knowledgeable staff! They even managed to clip dog's nails, and he wouldn't let us even touch his paws!

Suigyoku Sama

3 years ago

My dog is very hard to groom. He growls and threatens to bite. We've tried several groomers and they've all called us to pick him back up within twenty minutes. But Serenity worked with him and even groomed his face! He wasn't traumatized at all when I picked him up. He was happy and running around!

Taylor Robinson

3 years ago

Great pet groomers. I have a 1 year old pit boxer and this is his first time going to a professional groomer. And he has been such a good boy. It only took them 10 mins to trim his nails. 10/10 would recommend

Kelly Hendrickson

3 years ago

They do a good job but they are extremely expensive! Took my dog in for their standard clean up/bath/teeth cleaning and it cost me almost $90.

Callie Helminger

3 years ago

I have taken my doodle to several different groomers, all giving me the same outcome of Kane being completely shaved. Tabby is the first groomer I've had that actually takes the time to brush Kane out, takes care of his coat properly, and keeps him look sharp! I have zero complaints and always know Kane is in good hands when he's at the salon.

Anne S

3 years ago

Such a fantastic job with my giant puppy’s first-time haircut and spa experience! His demeanor showed how happy his time there was. We’ll be back next week so he can get more comfortable with some of the spa experiences (like paws being held, chin being held, etc)

Amelie bringgold

3 years ago

I dropped off my Pomeranian there recently and I was expecting the bill to be around $60-$70 but my bill came out to be more than $100 so I was very surprised and I found another place that charges me $55. And I will be going to that salon from now on because they did a really good job recently on my dog.

Susan Deegan

3 years ago

Jackie, thank you so much for your help with Riley. Your kindness is appreciated and your grooming skills are wonderful! I know you made Riley feel safe in a new situation! He looks and feels FABULOUS! You can tell he had a great time when he wanted to go back in the salon with you! Thank you! Thank you! Thank you! 8/12 Another great job Jackie! You are so talented! I do believe we have found our new groomer!

Madison Radon Testing

3 years ago

Serenity Pet Spa has been grooming our dog for two years now. I wouldn’t take my dog anywhere else. Everyone is nice, they do a terrific job grooming, and my dog loves hanging out with the other dogs before and after he’s groomed. During the COVID pandemic, the shop took precautions to keep clients safe. Their rates are higher than what our old groomer charged, but it’s totally worth it to us.

Jacky Varney

3 years ago

I took my black and white(mostly white) Standard Poodle there to get groomed on 2/21/2020 at 8am with Summer. I requested the Continental Clip(the haircut show poodles get) and I let summer know she’s had bad grooming experiences in the past so she’s been only groomed by myself the last few months. When i picked my dog up she was pretty anxious but i just assumed she missed me and was tired from playing with the other dogs, I was prepared for a little bit of clipper burn because of the cut i asked for but nothing of this extent, she was actively bleeding and it looked like someone skinned her leg. Summer was “too busy” to hand over my dog and tell me she has clipper burn, I didn’t notice the burn until about 30 minutes after I picked her up and she settled down. I figured it would clear up but the next day it was 100x worse, I emailed the salon and Liz called me Sunday morning. She suggested I bring my dog in for a “thera-soak”, Summer did the “thera-soak” on my dog again but this time there was no manager there. When I picked my dog up this time she was whining before i even got in there, she never whines. She was still on the drying table when i arrived, about 5 minutes into me sitting very low so my dog didn’t see me and whine louder Summer was done drying and my dog ran from the drying room to the counter and tried to see me, Summers response to this was “I’m not done with you yet” in a very snarky and annoyed tone. I said something about this to Liz and she excuses this behavior and says “Summer just has dry humor” Dogs pick up on tone of voice, especially poodles, and in my mind if she had no problem talking to my dog like that in front of me I can’t imagine what she does when owners are not there. When she was done with her i had to put her in the car so i could hear what Summer was saying to me because my dog was still whining and shaking and panting even after she was with me. I spoke to some other groomers and vets that night and they all said Summer should’ve told me to take her to the vet right after my appointment. The next day I have to take the morning off work so I can take my dog to the vet, I tried calling serenity at around 8am but no managers were available, Liz said they don’t have managers there until 12pm but they take dogs as early as 8am, and they don’t have cameras in the back. Liz called me an hour or so later and i requested i be refunded for the groom and vet visit which she obliged to. In the end Liz did what she could to fix it but most of the damage has already been done. I would want to know this if I was considering taking my dog to any groomer.

Jared Smith

3 years ago

Very friendly, professional, affordable, and cared about my dog. I've been to several groomers in the area and this has by far been my best experience.

Leigh G

3 years ago

Great groomers but VERY pricey. Costs me between $90-$120 (almost always on the higher end of the price range) for my 4lb Pomeranian. I understand that they do hand scissoring but it’s still quite expensive for such a small dog.

Rock N Glam

3 years ago

Louie loves going to see Sommer. She does amazing work. She works works well with him and plus he always looks forward to seeing her. I highly recommend her

Seanna Williams

3 years ago

Serenity always takes really good care of our dogs. They always come home happy and looking and smelling great. And if your dog plays nice with other dogs it doesn't have to go in a cage.

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Serenity Pet Spa, Wisconsin, Madison

6039 Odana Rd

Business Hours

Monday

11 AM - 8 PM

Tuesday

11 AM - 8 PM

Wednesday

8 AM - 6 PM

Thursday

8 AM - 6 PM

Friday

8 AM - 6 PM

Saturday

Closed

Sunday

Closed

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