Valley Veterinarians Hurricane, West Virginia

Very kind and caring staff. We had to put one of our dogs down and they were very compassionate and accommodating for the three people in the family who wanted to be there with her. I had never been there before but I would always recommend this place to anyone with end of life services for their pets. I will always be thankful for what you did for us and our family when we needed it.

I'm from NC. but my oldest brother trust they with his pets

Always accommodating for emergencies and nail trims. Great staff.

Very professional and take great care of our animals.

I adopted a kitten from the shelter on Thursday. After his vaccine at the shelter he became lethargic and over the weekend kept getting worse. I took him Monday without an appointment. They were busy but got us in pretty quick. The staff was amazing. We had Dr. Sheriff and she is great she didn't rush us through she took care of my little baby. She ran some tests and kept him in a warmer for an hour or so. I was a little scared of the price with all the tests and prescription food. They explained all the costs and what they were for. It turns out it wasn't expensive at all for me. With everything done it was very reasonable. I would highly recommend this place!

Always so wonderful with us and our animals. Will keep bringing my pets back for years to come!

Still practicing covid protocol, but service and workers are awesome !

Took my dog for a swollen lymph node. Had some rotten teeth and were pulled. After seven months it came back couldn't tell me nothing but call and offer five options im not a dr idk what to do. Everytime was more antibiotics never offered an xray just antibiotics. He got worse so we took him to a lot better facility to find out the roots had been left in his mouth along with a loose molar. If they wouldve done an xray they wouldve caught it. Hes been living in pain for seven months now cause of it thank god we got him some help. We will never be back.

Exceptional service by caring personally for you pet. Explains details of exam & always ask you to call if problems arise.

Always amazing service. Staff goes above and beyond. They saved our now big orange brat and I'm thankful everyday for that.

Dr. Sheriff is a wonderful vet. Very informative and explains situations is great detail. Dr. Irvine is also wonderful as is the whole staff.

Great experience there very clean and safe for you and your pet. I was very concerned at first because im new to the area. So this was our first experience there and it was awesome.

My cat was given unnecessary and not the correct medicine. I paid around 400 dollars and after I followed all of the woman vets instructions my cat was sicker than before. I treated her with antibiotics that I already had at home out of desperation and that fixed the problem. Worst vet experience I have had in 30 yrs as a pet owner .

Not pleased. I had a Greater Swiss Mountain Dog that spent the evening in the ER Vet. The ER Vet recommended a Vet Neurologist for further help with these epileptic seizures. My dog was a regular patient of Valley Veterinarians, so I called telling them that my dog had spent all night in the ER for idiopathic epileptic seizures. And I was headed to Charlotte because her seizures had become violent with thrashing, crying out...I was a horrific ordeal. I asked for something to make my dog comfortable for the trip as I could tell my dog was in great pain. The veterinarians there wouldn’t get on the phone with me, and they didn’t “feel comfortable” reviewing the vet records from ER vet to help me. I would need an appointment. The vets on staff that day were Dr. Sheriff, and Dr. Irvine. I kept pleading. The receptionist kept going back to vet to ask. I finally had to leave for Charlotte to try to save my dog. The difference in CARE (Charlotte Animal Referral & Emergency) in Charlotte was I sent the ER records while I was driving via email, they listened and took my information (now remember, they have never seen me before) in detail of everything that had happened. I told them I would arrive at 3:15pm. I arrived at 3:13pm, and they were out to the car with a gurney and a vet within 1 minute of arrival. That is the kind of service I would expect from her primary veterinarian office. My dog was dead upon arrival. And thanks to Valley Vets died a painful, agonizing death because they refused to help me make her comfortable for the trip I write this so if any other dog owner has a true emergency, I would not call Valley Veterinarians. I can’t stress enough the contrast between these two vet offices. I will not be using Valley Bets for anything besides vaccines. That day was the last time Dr. Irvine or Dr. Sheriff give me any advice about anything.

I have taken my dog Nahla there for two years since getting her. The staff is always friendly and efficient, and I am never left waiting for very long. The vets have always taken time to explain things ( now over the phone, with COVID precautions,) and always give helpful recommendations so that I can better care for my dog. The only negative thing I can say is that sometimes it is difficult to get through by phone, but I feel like the friendly staff ( who actually seem to love animals unlike other places I’ve been,) more than make up for that one negative. I would definitely recommend taking your pet to Valley Veterinarians.

Rude 2 out of 3x we went! Very pricey and not honest. They said a scratch on my dogs ear was infected when it wasnt. (We got a second opinion). When I asked for a prescription for heartworm meds so we can get it elsewhere (too expensive) they wouldn't do it and gave us a hard time. I will never take my dogs, cats or any other animal back to them.

The dr. Took time to talk to me about different options of treatment for my kitty. Was very helpful and reasonable.

Valley Vets has always been super professional, helpful, and caring to my animals, but my most recent visit will likely be my last. I took my dog for a procedure involving his teeth, he recovered well, seems to be doing good, and it was relatively inexpensive. Great, love that, but when I went to pick him up he was absolutely soaked in his own urine. I asked why and the employee said they didn’t know and that he must’ve drooled or sweat on himself. First of all, dogs don’t sweat? Second of all, he could not have drooled enough to be soaked? I realize that things must be beyond hectic there due to COVID-19. I’m sure they’re doing their absolute best. I’m an understanding person, I know animals are unpredictable and accidents happen, but that’s my baby, I can’t imagine how miserable he was, rolling around in his own pee, with nowhere to go or get dry or the neglect that led to his condition. That’s not okay. Aftercare is just as important as the treatment or procedure and they missed the mark by far.

I don't know i couldn't talk to anyone I couldn't find out information on my dog I was not pleased

They were great with my dog and very helpful with helping me find a great local vet.

Had a desperate situation. What a great group of helpful people

Very nice place for good care of your pets and everyone is so nice they talk to your pets like they have known them right along go see them if you have the need.

Everyone was super helpful. They fully explained everything and all charges

My wife took a 8 week old puppy who had a busted stitch from an ear crop that needed fixed. Instead of asking before they did anything they removed all the pups stitches and basically tried to shame my wife for the procedure. This is UNACCEPTABLE. At the least they should have informed my wife what they was doing to OUR dog before doing that. I understand during covid-19 procedures are different but this is uncalled for.

Very impressed with everyone from check in and their understanding of love for my pet. Appreciated the Vet taking time to explain treatment needed for Baxter

In social distancing protocol currently. The vet can be kind of cold to talk to but she gets the job done. Price seems moderate. I've paid alot more and alot less. You will receive quality health care for you pets.

Excellent service. Valley Vets managed to get my pups into the office on short notice while making arrangements so other patients furry families would not get sick. I have always had great experiences with taking my pets here and will do so for years to come.

Brought our very unhealthy cat in to be checked out, but unfortunately she couldn't be saved. Feels kinda odd giving 5 stars considering the end result, but the entire staff was polite, knowledgeable and incredibly caring. Very sad experience, but we would definitely take other pets here for future appointments.

Giving them a two star because the nurses are friendly, but don’t go here if you’re on a budget or just want simple things done. They cost a fortune each time and they don’t explain what they’re even doing! They just do it, and then make you pay for it. Missing communication.

Great people an great prices. Called me after my baby came out of surgery to tell me he was good. Seem to care about me an my babies when i bring them in.