Paradise Pets Beckley, West Virginia

To the owner and extended family and groomers! Thank you so very much for blessing me with my daughter Annie Mae! She is absolutely adorable, sweet and loving because you raised her with so much love! I prayed for her! God answered my prayer! I will never take Annie Mae to any other groomer! She knows all of you and is so very comfortable with all of you! If I could give you a million stars I would! All of you are so very kind and compassion toward Annie Mae and me as well! Hugs and kisses to all of you from me and Miss Annie Mae always! You are the best of the best! Always remember how much we love all of you! Hugs and kisses always from Annie Mae and Lisa! ????

I breed and own rough collies, and have 5 furbabies currently. Grooming 5 by yourself can be a handful, thus I found them thinking it would help lighten the load of grooming my babies by myself. The initial meet with them was great, good attitude, great personalities. Real interested in helping me as best they could. I told them upfront the collie I would be bringing was a Rough Collie who weighed 75lbs, and that he had never been groomed by someone other than me. The woman was great. We had an appointment for 10am May 20th, since he was a big boy I knew he would need a good bit of time. I was fine with that. Come May 18th, I had a death in the family, and that day called them to reschedule. Again, they were understanding, helpful, and all around a nice experience. We had him scheduled for the week of June 1st, and again early in the morning which I completely understood. Then came today. Today they called me, and acted as if we hadn't talked twice about what we were doing. Acted as if my Collie who I had twice explained was a big baby, and understood he would need extra time this being the reason we scheduled him early. Acted as if it was a hassle to have him groomed and bathed on the same day, and all about gave me the feeling like I was inconveniencing them for wanting to bring him there. They were rude to me acting as if I was in the wrong for not knowing exactly what I wanted, because I unfortunately have never really needed to take them a groomer till now. I didn't mean to cause them any trouble, but I just went ahead an cancelled my appointment in all. I just didn't want to burden them with my furbaby if it was going to be such a hassle of their end. I am not one to normally complain, but it felt just awkward them calling me acting as if I was just ruining their business for wanting to bring my dog in.

Quick and easy to get cat's nails trimmed.

Very helpful and sweet employees! Beautiful animals.

I have been going here for years for all of my dogs needs. The owner is extremely knowledgeable in grooming, breeding, and with general upkeep of dogs. She has 40 years experience with animals (dogs), and I would recommend this pet shop to anyone, whether that be locally or out of county.

Oh boy my Freddie’s a 10 month old golden lab ball of energy!! He’s been boarded and groomed here and always happy ???? when I pick him up! He smells so clean, looks so shiny and THANKFULLY his nails are buffed too ♥️!! Thanks all so much for loving ???? Freddie as much as I do!

Very friendly.. The young man took special care of my rescue pup. She is very afraid of men in general from being abused. He was very gentle with her.. There grooming area was very clean. They did an awesome job grooming my Morkie and cutting my rescue pups nails.

Today was a really bad experience. It wasn’t that they cut my sister dog wrong, was just how rude the receptionist was to me and my sister. I understand mistakes are made? But to be rude about the mistake of grooming the wrong dog at the wrong time, and then being rude about it like it’s the customers fault is unacceptable. To me that’s bad customer service. My sister has been a customer since spring of 2018 and was talked to the way she was today was uncalled for. Just because she went to ask about her dog because of the women telling me what went wrong in such a rude way having to stop in the middle of his cut to do another dog all was because of poor communication. And also criticizing the fact of how early she went to check on how far they was in his grooming was very unprofessional. This should be a concern due to the fact there is better ways to handle a situation and being more professional about the matter. I felt that I needed to leave a review, no one should be treated that way my sister and I was today. Also the owner was there allowing this to go on her talking to a customer in a very unfriendly way.

The owner is very nice. They're true pet lovers. Brought my girl in for bath w/ the works. They dud an excellent job. She was one happy pampered pooch.

They trimmed Mia and Mya's. Toe nails. They were fast and good.

I purchased a puppy from them when they had there other shop. DMax is now around 4 yrs old and I still have no papers for him. I have contacted them on several occasions with no reply back.

Great attitudes and very friendly

My poor little dogs was not cut like the picture I had shown or explained. I have two girls the top of there heads were completely cut they always wear hair bows they can't now first time this has ever happened. I did not want my dogs cut down where you could see there skin and that's exactly how they're cut. I didn't snap out in the store I even left a tip just because I know its a process to clean dogs. However I'm VERY disappointed I will not ever return. To make matters much worse my dogs have fleas with the Seresto collars. I've sprayed natural flea repellent on them and now they're gooey feeling so now they need another bath and I'm out of more money trying to rid fleas. Did they get them from this place is a mystery they didn't have fleas before they went though. I'm very unhappy about the whole grooming experience here this hasn't ever happened before.

Staff goes above and Beyond! Love them, that they accept walk-ins. I'm a truck driver and appointments are extremely difficult on the road! They will have my business anytime I get into Beckley and I'm sharing our experience with other drivers!

Fantastic Groomer & Boarder. Staff is experienced, great with the pets, your animal always looks amazing after each visit. The boarding area is well kept, spacious, very pet friendly.

Love them! Always nice and helpful and friendly.

Very nice owners. Great job grooming schnauzers.

Horrible experience. Went to order a snake and had to wait for the ladies to call and find out details. Then after 2 weeks of waiting was calling to get details and was avoided and hung up on. Definitely not hapoy with that at all. Poor customer service

Great place to shop for all your little or big best friend

Very rude. I just stopped in to ask if they had a certain breed puppy or knew of any WV breeders - and was given a snarky response "NO WE DON'T!" Never will enter that place again. No, I am not calling you. But if you wish to know - it was a tall thin lady - in her 50's - at the front counter. Another lady was in an office, sitting at a desk. I could see her thru the glass.

Have been using them for years to have my dog groomed. They always do a wonderful job. I know they treat her great cause she is never frightened to go there.

Had a wonderful experience bought 2 beautiful kittens from Becky they have the most beautiful French Bulldogs and miniature Schnauzers puppies

They are great with my yorkie and poodle

This is a good place to go to shop for supplies for my red tail boa and bearded dragon. They also do grooming there.????

They are very nice people. They take great care of my Yorkie every time he has been there. The groomers must have a great rapport with animals because he is never afraid to go. Other places he has been terrified.

Owner was very friendly. Dog Groomer took special care of my baby. Excellent choice, and great price!❤❤

I didn't think the lady/owner was very friendly. Not alot if variety.

They want double what other pet stores want for pets in the area But their pets are healthy.

They were very nice people and helpful and took care my dog very good