VCA Pets First Animal Hospital Richmond, Virginia

Thanks for answering me so promptly Looking forward to my Dogs special groomg finally and the Review will be good or better turns out Satisfactory willing to give a. Second chance I don't have many options with his health He really matted bad now ⭐⭐⭐

Professional friendly staff. Very knowledgeable and my puppy loves them, me too. We wouldn’t even think of going anywhere else, ever !!! ????

I have a pitbull with severe allergies. I’m accustomed to dealing with them and all that comes along with it. I recently took my baby to this office to renew an allergy medication. After being told it would be recommended to get bloodwork done on her at some point (with no explanation as to why) I declined, the vet was very vague and made me feel it wasn’t necessary or time sensitive. The same vet then let me know that her medication had been refilled for a year. Two months later I try to order her medication only to be told the vet denied it. After calling I find out that the same vet who was negligent in telling me more about the importance of the recommended bloodwork, also won’t renew her medication because of it. I was told by the hospital manager that it was necessary to check because it could affect her liver or kidneys. Had I known that was an issue to getting her allergy medication renewed, the bloodwork would’ve been done that day. Not to mention I was assured her medication had in fact been refilled for a years time. The hospital manager refused to believe the conversation I had with the vet based on what was left in the notes. So after calling my previous veterinarian, and the veterinarian I will be taking her to from here on out, I was informed that said medication had no known side effects on the kidneys or liver. The only known side effect was that she could be at higher risk for a bladder infection. So not only did this hospital try to run unnecessary tests on my dog after not explaining why, they also refused to renew her medication that she needs daily. If you want an office that will care about your animal and you, I would recommend going absolutely anywhere else.

Pricey, but a good vet.

I have a 'difficult' cat that can sometimes get aggressive. The VCA team is great with him, and are super nice/friendly!

For a decal drop off I received a call the say before I told them I would drop the sample off the next day the person on the phone said ok. When I came the office was closed I called several times and the recoding said they were in training until a certain time. When I called at that time they were still closed with the same recording. The yesterday 2/12 I received a call to confirm my appt today I confirmed and was told if they would not open due to weather I would receive a phone call. I got here they are closed ans I received no call. Also 2 other customers pulled up while o was here. I talked to one of them he said his appt was yesterday and Blair to weather they rescheduled for today and no one called him to say they were not opening either. If we can drive in the weather to get our pets here we at least deserve the courtesy of a phone call this is unacceptable service

Great and caring veterinarians. The staff always go the extra mile to make my two dogs comfortable when we visit for checkups.

They were so wonderful with my pitbull. Very friendly service. Explained things very well.

Always quick and very caring. Love this place.

I was looking for pricing on x-rays and a fine needle aspirate but they could not tell me even ball park what the cost of these two things could be. Having a pet who may be sick could be expensive and every dollar counts so when trying to compare prices it is at least helpful to be able to do so, especially through this Covid time.

They have taken care of 3 generations of our Animals and they are the best!

This place has the best staff . Selena is extremely nice and has always been gentle with our pets . My dog loves her ever since she was 2 days old . You can always trust and believe on Selena . From ~ angeles & itzel .

They were extremely sweet and knowledgeable about the deworming process which completely eased all my concerns since my puppy is so young. They even texted me the next day to check on her and asked if I need anything else. I can’t recommend them enough, especially since I need a vet last minute and they were able to work me in same day.

Love the staff. They were all very friendly and knowledgeable.

VCA is great! My pup has been obsessively scratching herself and they took awesome care of her here. She gets really anxious in vets offices but they kept her as comfortable as possible. Prices were reasonable as well. We had been going to Banfield for awhile and getting nowhere with vets who didn’t listen or properly examine my pup. I feel that we finally have a game plan on how to tackle my girls allergies and this was from THE FIRST APPOINTMENT. If things keep up with them here, they’ll have a long term patient on their hands!

Great Local Vet but available all over US

I was very pleased with the VCA pet hospital on Staples Mill Rd. I had to take my new puppy in after a reaction to her vaccines. They were very helpful and even called the next day to check on her. .

Take great care of my puppy. Super friendly service. They have a puppy plan option that is great to get everything you need with shots, microchips, spays, appointments, etc.

Took Poppy there for check up. Personnel very nice and compassionate.

Today was my first visit and Dr. Anderson and her staff were amazing. They made my fur baby and me very comfortable and were extremely welcoming. The pricing is also very good compared to other practices I have been to in the past. Thank you VCA!!

Very professional and excellent customer service.

Everyone was so knowledgeable and friendly!! Made our daughter's guinea pigs feel very safe and happy!!

I have been taking my cat to this location for a little over 6 months. I would give them 5 stars except for the fact that yesterday when I called all I wanted to do was talk to the Dr. and the gal I spoke to (I believe her name was Jenn) was not only not helpful but pretty rude. Based on the conversation I can tell she didn't look at the history for my cat. She assumed that I was asking her for medical advice when I was trying to explain why I wanted to speak to the Dr. BEFORE I made an appt. I wanted the Dr.'s advice NOT hers. I did not feel like she had any concern for my pet nor did she posses any type of customer service skills. I will continue to have the Dr.'s and staff take care of my old guy, but if she answers the phone again, I am going to ask to speak to someone else. Things are hard enough for all of us, having a sick pet doesn't help and then to be treated poorly is just kind of the end of line for me. Maybe she should work for the DMV her skills would fit better there.. Rude and uncaring.

The staff is very nice and knowledgeable.

This is a WONDERFUL veterinary office. My dog has gotten outstanding care. Dr Anderson is who we see and she loves animals, she's very compassionate and no one here is trying to pad the bill. The staff is warm and friendly and you can truly trust these people.

We have been clients for over 20 years and they are wonderful with our pets. Their groomer, Wendi, is awesome and I know my dogs are in caring hands with her. The doctors have supported us in our treatment decisions on a dog with cancer and have mourned with us when we have had to put down a dog. Front desk staff is wonderful, friendly and compassionate.

More expensive than the vet I use to visit. If I would've known their prices before taking my pet there, I would have gone elsewhere. That's why I gave them 4 stars. But good service and rarely crowded. Most of the time, I'm the only one waiting. Fridays and Saturdays are probably more crowded.

Still going strong after several name changes and changes in ownership. This is a good choice for a vet if you live in the area or you have more exotic pets that are regular vet will not treat.

Not a great experience. This place is very pricey, and the Vet could not give me any clear cut advice on what she thought my cat actually needed. She just gave me a list of 30 different things they could do, but never said what she thinks he needs right now. I was looking for actual advice on what he really needs right now. I don’t think this vet actually cares about what’s best for the animal. They only offer many services that they can make money on, in my experience. It’s not right to give someone a list of things that can be done, but yet not give any advice at all. Everything was entirely left up to me, as if I am the doctor.

Don't care about the animals