John Rolfe Animal Hospital Richmond, Virginia

They took care of my girl. I took her to get spayed . They took their time to explain everything with her aftercare and we're very caring and gentle with her. They were awesome!

Took my cat here for urinary issues because the vet I regularly take him too was closed, they were able to get me in almost immediately. Were very helpful with explaining the issues and treating him. A few days later he was still having issues and I get anxious not having dealt with these problems before, I called and again they were able to get him in 10 minutes after I called (I know this doesn’t happen all the time) very helpful and gave extra treatments to help him feel better. They did a lot which isn’t cheap but I didn’t feel like they were price gouging me, I feel it’s priced fairly. Then the doctor called me to ask how my cat was, which I really appreciate being able to talk to Dr. Jeffers about what’s going on, it makes me feel better about how he’s doing. She asked me to call her again later this week to follow up on how he is which I also really appreciate. Will definitely be continuing to take him here! Staff is also super nice and helpful :-)

Very nice staff. Very informative and eager to answer all questions!

I've taken my animals to this vet for a couple of years. Nurses and doctors are great and so thoughtful. I'm giving a 1 star review because there was a woman at the front desk who was extremely disrespectful to me when I brought my cat in for an emergency visit. I will never go back there.

They were very kind and able to squeeze in my pup last minute! Will definitely go back!

Absolutely love JRAH! Staff and vets are always wonderful and caring! They love your pets like they are their own!

Dr. Jeffers and the staff at John Rolfe are excellent! I moved to Richmond during the pandemic and was given a recommendation to John Rolfe by my neighbor and they have not let me down. Unlike some other vet offices that I have been to in the past, I feel they care about the animal first and the money/business second which is something I search for in a vet clinic. The prices here are extremely fair for the services they offer and the customer service is on point. Thanks for making Zoey and Bentley feel so cared for!

Very kind and knowledgeable staff that will work extremely hard to take good care of your pets

We have a rescue cat, Rosie, who gets very agitated when her nails are trimmed. But good vets have been able to get the job done multiple times. John Rolfe has done so successfully until recently. The last time they didn’t get all her nails, claiming she was uncooperative. This time, they gave her gas without even asking my husband’s permission, which he would have denied had he been asked. The bill was $72 for a nail trim, including some pills they claimed we should give her next time. It IS possible to competently and easily handle our cat without sedation, as I have seen a number of vets and vet techs do so. My genial husband didn’t complain because he just wanted to get out of there (after 45 minutes) and get Rosie home. Obviously, we won’t be returning to this practice that in my opinion is more dog centric than cat friendly, and lacking in communication skills.

I have had many dogs in my lifetime, so far. Moving from where we used to bring all of our dogs, to a new a new area was a big decision on where our new normals would be. We came across this vet through other contacts and we couldn’t be happier. We had an old beagle that unfortunately had to be put down. The news delivered was the most sincere. I was able to spend as much time as possible with him before we had to put him down, they even had someone watch our daughter so my boyfriend could say goodbye without having her in the room. I have never felt so family oriented. Our puppy at the time, (typically a 2 dog household at all times) was at home and they take great care of her at all times! Any visit we have, they are available and free for how it sees fit for us. We even moved 25 min away and will be traveling to go to this vet because we love them so much. The staff is so knowledgeable, personable and totally understand life. Very educated on their animals and has always been there in need. (Our dog was allergic to something, at our old house and needed medical attention ASAP, twice.)

After experiencing the worst animal hospital in Fredericksburg, VA who was all about money and didn’t care about your pet, my daughter found this awesome place for me. My dog Bonnie had been vomiting and experiencing diarrhea for over 24 hours due to eating a sock. When my daughter called the hospital even though they were booked they told her that they would squeeze us in. I traveled all the way from Fredericksburg, VA to hospital. Even though I was apprehensive when I arrived, because I didn’t even know what to expect since I had such a bad experience before. The staff greeted me with excellent customer service and was understanding to what was going on with my Bonnie. They even let me go back with my dog. I was impressed with the service. They are even affordable and flexible with their prices. The staff is very friendly and kind. Dr. Jaime Infantes is honest and does a great job explaining things. They really do care about your animals. I will be going back.

The staff and availability is excellent, but it's quite high on the price side of things. I highly recommend them unless you are very budget conscious.

This place was the best experience! I have a Rottweiler who needs to be sedated when going to the vet which can be very difficult yet Nicole and Dr. Jaime Infantes did an excellent job! They were quick, thorough and handled my dog with so much care. We officially have a new vet!

Great team and super knowledgeable and friendly vet.

First, this is not my vet. I adopted a dog from RACC whom I am 100% impressed by and they had my new dog (Delilah) scheduled for her spaying at this animal hospital prior to my adopting her. I had a bad feeling about the place as I walked up, but I dropped her off anyway. To be fair, so far there are no medical hiccups with her surgery. It's been one day, but she's got a well stitched and clean wound! The doctors work seems to be great! On the other hand upon arrival to pick up Delilah I was given the wrong dog by the staff??? The dog the nurse tired to give me was a whole different breed and size, not easily confused. When I finally got Delilah she had fleas on her that I know she didn't come with. I know this because once we got home there were dead fleas on my back seat. All of my animals are treated, so they were killed upon biting her, in my back seat. I've never had an issue with any vet returning my dog with fleas, and I've been to several in the area including an after hours emergency vet. I do not recommend this establishment and will not return, I LOVE my current vet, Bon Air Animal Hospital. All of that being said the doctors work seems to be spot on and my baby is healing well and I've only been this one time. It could have easily been an off day, but nonetheless I wanted to share my experience.

Recently moved to the area and decided to take my 13 year old dog to JRAH. He needed his yearly vaccines and a general checkup, also needed to have dental surgery. Everyone at JRAH was pleasant to work with, the vets and staff took great care of my dog and the charges were much lower than expected for his dental surgery/tooth extraction. He required a follow up exam and surgery due to the nature of his issue and they covered that free of charge at a partner vet hospital. The doctors were communicative, the staff very nice. JRAH will be my go-to vet for the foreseeable future, my dog is in great hands when in their care.

Every staff member is kind, patient and knowledgeable! Will never go anyone else for any of my pets needs!

The only office both of my animals have loved. They're happy to see the doctor and techs every time we come in and we have had nothing but the best care!

Doctors and nurses are great but the receptionist at the front desk is passive aggressive and not friendly at all, or maybe she just isn't friendly to a certain type of people, as I've seen her complete demeanor change when others walked in. Being in the medical field myself, I know first hand how the entire process from the front desk staff to the back affects your practice. It's a shame; I've taken my other cat elsewhere just because I don't want to deal with the receptionist. Your practice is a reflection of the people you hire.

I have been bringing my pets here for approximately 2 years and have always received outstanding service. The staff is professional, friendly, and knowledgeable. They have been very patient with me throughout my cat's illness, as well as compassionate and kind. I cannot recommend John Rolfe Animal Hospital enough.

Very helpful. Clean facility. Friendly staff. Took great care of my dog. Will definitely be back!

Cheapest prices in town. Great staff and veterinarians. So pleased

What a great team of professionals who go above and beyond for the folks and furry friends that come and seek their help.

I originally called Dayton Animal Hospital, at 5:45p, for an emergency visit for my sick kitten. They couldn't get her in until the following Monday, so they referred me to John Rolfe Animal Hospital. I called minutes before they closed, and they got us in for a new patient visit the very next morning (on a Saturday)! I was blown away by how personable the staff was from the very start. The tech, and Dr. Boyd were absolutely wonderful! The prices are more than reasonable, and I felt like I definitely got my full money's worth of care. I will definitely be returning with the kitten, and our dog in the future for their routine visits. HIGHLY recommend!

The team at John Rolfe has always been so helpful and they truly have made a difference for our dog. So happy we have made the change to this clinic!

Great caring staff! In and out quickly

Great service, and they really care about your pets.

Always an exceptional experience. Dr. David Boyd is extremely knowledgeable and compassionate. He will be my pets' vet for life.

My lab absolutely loves coming here

We started coming to Dr. Willis because a local dog rescue gave him a high recommendation. On the rare occasion that we have to see another vet, the staff always tells us, first, before the visit. We have always had wonderful care from all the doctors, vet techs and staff.