Hilliard Veterinary Hospital Richmond, Virginia

Dr Lewis and her staff care deeply for their clients pets. She always spends as much time as necessary with every visit and her staff is always fully engaged.

Efficient and friendly and informative. Took good care of my pet.

Dr. Lewis was able to fit me in quickly for an emergency appointment after a different vet had diagnosed my dog incorrectly and severely. She had great bedside manner with my dog (most people act overly cautious and scared because he's a big shepard) and was much calmer and practical about his symptoms. It turned out Dr. Lewis was right, not the other vet, and her common sense approach saved me literally thousands of dollars. She ran blood work on my dog to confirm her diagnosis and when his blood work came back perfect (he didn't need any expensive surgeries), she called me and walked me through his results and even followed up later to make sure he was doing well. She's a good vet who cares about your animal and won't prescribe an expensive and invasive surgery without cause. Thank you Dr. Lewis!

Was just right. Everything was done by professional staff

Dr. Lewis was great! Very nice & concerned about my cat & myself.

Super nice and caring vetanrian and assistant, Tammy is great!

Easy to deal with. Takes care all needs

Had an appointment for 2pm and have been waiting for 20minutes now ridiculous. This will be the last time I use this facility.

I came to Dr. Lewis yesterday because my regular vet and the emergency vet were full and I wanted my sick kitty seen ASAP. She and her vet tech obviously love cats and were extremely helpful and professional. I’m very grateful to them for fitting us in at the end of the day and getting lab results from bloodwork over to my regular vet very quickly.

Even thou we had to wait to see the vet, she was worth the wait. Dr Lewis and Tammy are so professional and down to earth at the same time. Our sick cat was given excellent care. We left there feeling good about going there. Great customer service and they genuinely love animals.

I took my puppy here in April 2021 after I first got her for just a check up and her initial rabies shot. They told me she was in perfect health, charged me hundreds of dollars for numerous tests, and did not even give her rabies shot. They told me to come back a week later since I had mentioned she had soft stool and they “didn’t want to cause any side effects” and then charged me an additional $150 to do another check up and administer her rabies vaccine. I didn’t like this experience and thought it was insane to charge me twice for an exam within a week of each other, but I paid it. I brought my puppy back at 6 months old for her spay surgery and was told that I need to begin her on heartworm prevention medicine and they sold me a one-month tablet of it. They told me to hold off on giving it to her until she finished with the antibiotics from her surgery. Okay fine, I waited a bit longer than that because she had diarrhea for a bit and I wanted to give her body time to fully heal. Fast forward a few weeks, I receive a phone call from Hilliard reminding me to come pass by and pick up her next month of heartworm medicine since they only gave me one month the first time. I call them back, asked them for pricing on the 6 month pack, and they tell me I can pass by whenever to pick it up. Since I had just given her the one they provided me from surgery, I knew I wouldn’t need another at that moment so I wasn’t going to go out of my way to drive there to buy it that same day. I had a whole month. In that month, I received a text reminder, 2 more phone calls, and an email all reminding me I needed to go to their office to pick up heartworm medication. And here we are to today, when I need heartworm medicine and don’t want to lay $60+ for it at their office, I order it on 1800 pet meds as a combo heartworm/flea medicine that’s highly recommended BY THEM EVERY TIME I GO because it is cheaper and more convenient for me to have it delivered to my home, and they send me an email from 1800 pet meds that Hilliard Vet Hospital has denied filling the prescription because my puppy needs to have a heartworm test, one that she has already had done there, in order for them to prescribe her heartworm medication. So Hilliard Vet Hospital has no problem harassing me endlessly to give THEM my money for this medication, but god forbid I order it online from another provider to save me time and money. It’s great to know that here is another vet that is so money-hungry that they do not prioritize my pet and her health and necessities over their own agenda. I’ll be taking my future vet visits to Dr. Taylor who’s assistants have already been way more responsive and professional than any I have encountered at Hilliard.

Called this morning with a problem with my poodles eye and was able to get seen this morning. Very accommodating and very compassionate to my dog and me. There's not much that can be done for him but glad was able to get seen for a professional opinion.

Thay are very helpful and really care about your animal and you

Took my cat Lana there yesterday for the first time and the staff was so friendly and down to earth. You can tell they truly care about animals. My cat is usually ten times more stressed at the vet but she seemed the calmest I’ve ever seen her at Hilliard. The services are very affordable and I didn’t have to wait a long time. I am super happy with our experience there and will definitely make this her permanent vet!

They are very good with 15 year old shih tzu. Nice people

Everyone is super nice and it is reasonably priced. I am a life long customer!

They're very sweet caring people and I couldn't have asked for a better group of people to take care of my baby neko

This is one if the most compassionate veterinary clinic/hospitals ever. They care about our family

I've never had a bad experience here, staff and doctor are kind and friendly and treat my fur babies well. Facility is clean and they keep up on my pets needs with their reminders. Kudos to you Hilliard Vet. They are also following covid protocol well, thanks for your great help.

Love these guys!! Dr. Lewis and her team are amazing! They have seen me through everything from whelping puppies to sending a fur baby over the rainbow. Last summer she saved another one of my dogs lives! They care and are committed to your pets health and well being.

Excellent care of my fur babies ❤

I wish I could give more than five stars. I started going to Hilliard Vet last year when we adopted a new puppy. They have been outstanding in every way: very knowledgeable; explains things thoroughly; just extraordinarily kind staff all the way around. While I’ve been lucky never to meet unkind staff at any vet office, I just want to highlight these people at Hilliard Vet because they really take it to another level. My dog had a medical emergency last week, where she ripped her dew claw out, and I was in hysterics. Not only did they take me in last minute, but they showed so much empathy and understanding... which really matters in moments like that. They didn’t make me feel crazy for being so worried about my dog. As for my dog, she loves them too—I’ve never had a dog that looks forward to going to the vet! All the praises for Dr. Lewis and her crew!

New vet for my dog. They are awesome!! Always answer the phone, always upfront with charges and take the best care of my family member!

Very caring and they only want the best for your pets.

I have been coming here for over 10 years and Dr Lewis is the best! Ray has also been amazing over the years. King has been seeing them since he was a puppy and they always know exactly how to handle him when we come in. Highly recommend this vet!

By far the best veterinary clinic. They're so intune with both the animals and humans. They take such fantastic care of your pets as if they were their own. ♡

Very caring, effective and affordable veterinary clinic. The staff actually cares and sends reminders and incentives when shots are due or upcoming. We take our two dogs there and they like it there. Would recommend to anyone.

Great place where you get the job done but don't get taken to the cleaners. We will definitely come again when we have the need.

The doctor and staff provided the most kind and considerate end of life care for our beloved doggo and woofer.

Been going here for years they are the best!