Crossroads West Veterinary Center Richmond, Virginia

I just wanted to express my deep dissatisfaction in the service at the vet lately. We have had two instances where our dogs have needed immediate care/needed appointments to be seen, and the front staff has been completely clueless and unprofessional. Most questions or inquiries for an info, help, or appointments being met with the response “I mean I don’t know”, “I don’t know what to tell you”, they have been completely helpless, not offering next available appointments for our dogs. We have been left with a “screw you” mentality, leaving us to utilize the emergency veterinary center with non truly emergent situations, and during times when our REGULAR vet is essentially refusing to take on their care. We were told to email pictures of our dog, and left a message for the Dr to call back about our other dog - both not met with responses, and when we called the next day, the staff had no clue about anything dealing with the situation. This is extremely disappointing and also a new change with new staff members. I have spoken to other friends that take their animals to you all as well, and they have shared similar disappointments as well. I hope you take care in this email and make changes because you will be losing long time customers who love Dr Miller over bad customer service and dismissive attitudes of others. Not to mention the extremely long wait times, if your appointment is at 11 then you are seen at best by 1230, there is also no considerations for dogs (particularly rescues) who do not get along with other dogs.

To their reply of not having a record of me or my pets is not true. This is my married last name and this is by far the worst vet I have ever encountered. The office wait is an hour or more, they seriously overbook, so plan to take lunch. If you don't believe me, go there and see. The place is dirty and smells, The staff is constantly changing and don't know very much at all. This Vet needs to retire. He has treated all 4 of my pets, Glad we changed vets. My friend who referred me was told by the vet that her dog had a mass, and would need surgery. $$ later, it turned out he only had grass up his nose which came out on it own after 3 weeks. Your DOG/ CAT deserves better.

Dr Miller is a knowledgeable, and kind veterinarian. He has seen both Priscilla and Winston since we moved here, about five years ago. We highly recommend any bulldog owner go to him.

Patiently waiting for Dr. Bart!

Dr Miller, and his staff, are so great! We are extremely blessed to have found him.

Loved the customer service and environment

I REALLY THOUGHT MY FAMILY AND I WAS IN GOOD HANDS AFTER DOING EVERYTHING RIGHT WE STILL MANAGED TO LOSES OUR ENTRIE LITTER! THE WORST PLACE EVERY I PAID FOR AN X-RAY THAT I NEVER RECEIVED. AFTER 2 DAYS MY PET STARED LEAKING FLUID I WAS TOLD IT WAS NORMAL DISCHARGE PREPARE FOR LABOR IN A FEW DAYS WELL A FEW DAYS PASSED AND THE FUILD NOW TURNED GREEN WELL I CALLED CROSS ROADS ONCE AGAIN THE FRONT DESK QOUTED IT WAS NORMAL DONT WORRY SHE IS IN ACTIVE LABOR. WELL SOMETHING DID NOIT SIT RIGHT WITH ME SO I TOOK A TRIP TO THE EMERGENCY VET FOUND OUT I LOST MY LITTER AND IF CROSSROADS WOULD HAVE DONE THE XRAY HAS THEY TOLD ME AND THEY CHARGED ME FOR IT THEY WOULD HAVE KNEW MY GIRL COULD NOT PUSH THE PUPS THEYT WERE TO MASSIVE. VERY BAD EXPERIENCE AND WE LOST OUR CAMPION LITTER AND I HAD TO GET MY GIRL FIXED.

Super nice staff. Overall super great visit.

Dr. Miller treats your pet with true compassion. Definitely one of the few vets that makes time to schedule your pet for a visit even on a short notice. The staff is great, very polite and helpful!

Bart Miller loves dogs and is excellent vet. Really the best for bully breeds.

Very friendly service you can tell they love dogs!

Dr. Miller has cared for our 2 dogs for over 10+ years - and we trust our furry kids with him. He is a high quality, professional and knowledgeable Dr. and all around great person, doing some truly amazing work. His staff is super friendly, helpful and they are also very knowledgeable which just shows how Dr. Miller really teaches his Team. All around great vet and we would highly recommend them!

Love Dr. Miller and how much he cares about all animals! The staff is great as well!

This place is amazing! The people truly love and care about your animals!! They saved my service dog (Godiva's) life!! Check them out, they work with you and help you anyway they can! Thank you so much for giving me back my fur baby! Much love, Godiva and Trish

Best vet. We love taking our English bulldogs here. There is no other vet I trust when it comes to bulldogs and their health. Specifically any surgery.

Dr. Miller and his staff are amazing. I’ve been a breeder for over 20 years. The last 6 of French Bulldogs. My vet recently retired and Dr. Miller was recommended to me by a friend. Truth be told my only regret is not going to him sooner!!! Thank you Crossroads for your care of my baby and I look forward to many years together.

Dr. Miller has been the best vet for my goldendoodle! My puppy is very naughty and always gets into some kind of trouble and Dr. Miller has always been there to my rescue! And I can't thank Mallori and Jennifer enough for always accommodating me on very short notice! They have been total life savers and their prices are very affordable and Dr. Miller always prescribes medications only if needed unlike few other vets who just give meds for the sake of it. I'm forever grateful to them!

Dr. Miller is always there for my pets. He has gone above and beyond on several occasions for me. He is also extremely fair and honest about treatments. Rather than recommending thousands of dollars of testing and treatments, he recommends the best course of action for the PET, making the pets' comfort and best interest his priority.

They take great care of our pets!

Always have to wait at least 45 minutes past appointment time. Last visit - office was packed so I waited outside. No problem. They were gonna call me when it was our turn. One and 1/2 hours past my appointment time they called and said I was next in line! Nobody is that good!

Dr. Miller is very kind and inexpensive. My cat Tyler couldn't be in better care.

Great pricing, amazing loving care!!! Love this place!!!

Great service and caring staff. Dr. Miller is great.

Me and my dad went up there yesterday at 3:30 for an emergency c-section for our dog and the doctors just kept giving her shots to "help" with the puppy delivery but knowing that wasn't working we waited till 7:45 for them to get her into surgery more people came in between then and they decide to take care of them first, seeing that my dog was having trouble trying to push the puppies out. When we finally got in there after the surgery was done we found out that all that waiting there did caused 2 puppies to die. Dont go up there for a c-section

Took our English Bulldog here for a checkup. What a great team! Will definitely be back.

Best place for your pet!

great guy to talk to but does not know much about diagnosis, most of the stuff he offers you are better off on diy website.

Good service and very friendly staff

Dr. Bart Miller and staff are awesome!

Staff friendly. Dr Miller takes time to explain everything