Bush Veterinary Neurology Service - Richmond Richmond, Virginia

We believed that Dr Higgenbotham could have been able to fix my dogs back. But he left her paralyzed and not able to go to bathroom or feed herself. She ended up with a infection which-caused all of her organs to shut down. We are going to a specialist to treat her. She will never be the same. I believe she would have been better off without the surgery. He told us she would have a better quality of life. That was a joke. Please think about surgery for your animal before you have to make decision. I was told by the emergency vets I should put my dog to sleep. And that She would not recover but I have continued to hope and pray that she would get better

I took my pug here for an MRI due to seizures. They were very helpful and explained what they were going to do and the possible treatments. I trust them with my fur kids.

Highly recommend Bush Neurology and Dr. Sarah Trub and Dr. Michael Higginbotham were both very wonderful and knowledgeable but able to relay information with utmost concern and compassion for our little guy. Emelia, Brooke, and Olivia as well as the other staff were also great and compassionate with our little guy as well. We are very thankful and appreciative of every one of the staff that helped us during this different and emotional day.

I have never left a review in my entire life, but for this circumstance, I certainly will. I have NEVER experienced such terrible service and communication from a veterinary office before in my life. Even working for YEARS in the emergency clinic setting within veterinary care I have never seen such neglectful and irresponsible behavior. My cat Kai, was referred to Bush neurology from my vet at school back in Charlottesville. Kai has been suffering for the past 2 months, a consistent decline in his neurological health and can no longer hold himself up or walk due to extreme weakness on his right side. Now, I had inquired with both my regular vet and the emergency clinic I had gone to regarding updating his rabies vaccine while he was in their care, and they both believed that due to the severity of his symptoms and it having been longer than 10 days of symptom onset, that they do not feel comfortable vaccinating him at this time. I set up my appointment with BUSH NEUROLOGY as a referral in order to have him seen, and made it very clear that Kai was not up to date on his rabies vaccine. The doctor confirmed his comfort in still seeing Kai. Due to school, I had to reschedule to today, Tuesday 11/9/2021. I drove over an hour in order to have him seen. The veterinary technician I spoke to was lovely. I then received a phone call about 10 minutes later from the receptionist, her name started with an E, who had now told me that nobody in the office was comfortable treating Kai and they are refusing care to my animal. This was the same receptionist I had initially scheduled his appointment with. I was rightfully very overwhelmed that they were not going to see my cat, and before I could even truly get any information from this receptionist, she hung up on me. Distraught, and extremely sad I called back. The receptionist then informed me that "there is nothing else she can do for me and to wait for a call from her manager". I then tried calling back a third time, in order to inquire about their ability to vaccinate Kai in their facility if it is that necessary since my rDVM would not do so. THEY IGNORED MY PHONE CALL. The woman at the desk did not think to apologize, or offer any kind of explanation from a veterinary technician or doctor considering the mistake THEY made with scheduling and the miscommunication that occurred amongst their staff which caused me distress, and my animal who is already suffering, distress. DO NOT BRING YOUR ANIMALS HERE!! Go to VRCC Instead.

They are not cheap but you know this is America so everything is inflated except wages of the average Jane. With that out of the way I'd like to say thank you Rachel, Amelia and Dr. H for all the expertise, care and kindness you have shown me and especially my baby these pass few days. I most appreciate the knowledge and directness from the staff after results were found. Unfortunately my girls options weren't what we had hoped for. I also appreciate Dr. H not going in on me for interrupting him while he was kindly telling me the worse news I've received in a very long time. There I was talking about my baby's teeth and he's trying to explain she holes filled with fluid in her brain. I think you said something like and I quote "I could care less about her teeth at the moment". I'm mentioning this to say that in my ignorance of the situation I really just thought she would just need her legs corrected. Never thought it would be such terrible news. So I thank you for your patience with me as well. Rest In Love Tutu

Had a great experience there. Lovely staff. Compassionate. Communicated well.

Everyone was awesome to my baby Simba. We didn't get the news we'd hoped for with the results my baby Simba passed a week later . Thank you Bush Veterinary for all your knowledge and caring for Simba

I was very impressed by BVNS. Everyone I spoke to was extremely helpful and professional. I felt Freckles was in good hands, and diagnosed with IVDD.. Communication was great!

Very pleased with overall attention and expertise of Dr. and staff. Surgery successful, follow up very good. Explanation of current issues very clear

They treated my son Chase with such great respect and love. My pup was able to come home and they are very knowledgeable on everything. You can truly tell they care and are interested in saving your pet. You don’t find this in a lot of vet places, so thank you so much!!

Dr. Young and staff were extremely caring, helpful, and more than willing to discuss and answer any concerns or questions that I had. For Delilah's initial visit they squeezed us in because it was an emergency, she all of a sudden was unable to use her hind legs, They saw us first thing the following morning, examined Delilah, explained the different treatment options, and had her in and out of surgery all by about noon. Dr. Young was very thorough in explaining Delilah's problem and her chances for a positive outcome. At her follow up, our most recent visit, Dr. Young and staff were once again very informative and took the time to answer any and all questions/concerns I had, and even took the time to look over and advise me on the best lifting/support harness to use for Delilah, I purchased three different ones. Even though I never physically got to see Dr. Young, he earned my trust with my precious angel by his thoroughness in all treatment plans available and his willingness to take the time to listen and answer any questions/concerns. I don't trust people easily when it comes to any of my 4 legged babies,so this is a huge compliment. I'd recommend Dr. Young and staff/BVNS to anyone!! They saved my little girl from being paralyzed

We received excellent service. The staff was caring and Dr. Young was very thorough and knowledgeable about what was necessary to diagnose and treat Fiona's epilepsy. When we arrived at the ER on a Saturday morning, we were offered an appt with the neurologist so we could get the proper help for Fiona's uncontrolled cluster seizures.

Great facilities, great staff, great doctors. And they truly care about my pup. I couldn't ask for better. Service

We have had a great experience, everyone has been very helpful and extremely kind and incredibly knowledgeable - which is amazing! I feel the follow up care has been one of the most amazing things about this practice.

10 Star service, While it is never fun to have a pet in dire shape, it happens. Bush Neurology is top notch, could not be more pleased with the service and care. My Beagle had disk disease surgery the same day of my first visit, was allowed to come home the next day. Surgeon Dr. Trub was fantastic and informative all the way along. Tech Mary handled all the check in and start up. World class people in a time of need. Thanks so much for the work you did to help my little Jelly Bean start the road back to normalcy. Update - 5.5 weeks after surgery and fully recovered. Absolutely amazing. Thanks to Dr.Trub and the great team at BVNS

When the ER vet in my area reached out to Bush, there was an immediate response. We were squeezed in that day to be seen by Dr. Higginbotham. When speaking to me about her diagnosis, he used everyday language and made certain I understood each and every step of her diagnosis and surgery. Dr. Higginbotham and the entire staff cared for my pet showing her the compassion and tenderness she deserves.

I drove 2 hours with my dog to have an initial exam and MRI done at Bush. I was a nervous wreck about not being able to go inside with him (thanks COVID!), but all the staff I talked to put my mind at ease and kept me in the loop of what was happening. They were also very efficient -for all the procedures and exam, I was only waiting about 3.5 hours. It is a bit pricey, but that’s to be expected for just about any vet specialist. For me, it was well worth it to find out what was (and wasn’t) going on with my boy.

They got Toby's seizures under control. They started with the least amount of medical intervention and increased it until seizure control was accomplished. Toby has had only 2 breakthrough seizures since being put on his current medication regiment. Thank you Bush Veterinary.

After our 100 lbs. dog suddenly couldn't stand or walk without falling, we were desperate for help and fast answers due to the physical challenges involved in helping such a large dog. Every person I spoke with when calling multiple BVNS locations was incredibly kind and took time to recommend how I might secure a neuro consult ASAP (he didn't quite meet ER criteria). I was very thankful that BVNS in Richmond had an opening within two days of calling, and thanks to an MRI, we were able to get a diagnosis. It wasn't what we wanted to hear, but now we have some answers and can make informed plans for our dog. We are very appreciative of everyone we spoke with, from Dr. Higginbotham's expertise, to Vet Assistant Andy, to Emelia.

Always the best. We have had 2 dogs that have required their special skills and they have always been just awesome.

Thank you so much Bush Neurology Richmond! I had to take my Pug here for a proper diagnosis. I had an absolutely positive experience here. Dr. Higginbotham is great, he explains everything to you in a language you can understand and he is detailed! I couldn't ask for a better person to take care of my pet. Thank you so much!!

I had an amazing experience here despite it being a stressful time! My beagle was referred here for suspected spine problems. Although COVID limited my ability to be present during the evaluation, Dr. Higginbotham called me after with a very thorough and patient-friendly explanation. He recognized the signs of an ortho issue (not a neuro issue), had an ortho surgeon evaluate her at the same time that he did, assisted with getting us into ortho the same day, and even waived his fee as she was neurologically intact. I don’t often write reviews, but this service was outstanding. I would recommend Dr. Higginbotham to everyone.

My husband and I were blown away by the kindness and care the staff showed us and our sweet puppy Luna. They made us feel comfortable and informed throughout her treatment and our girl is feeling much better! Highly recommend!

Saved my fur babies life, as well as my own!!

The staff is extremely helpful and nice. Dr. H and Young are very knowledgable and patient throughout the whole process. It's a bit pricey but they aren't pushy and do their best to help you. We've gone for two surgeries now and they have been very professional.

My beagle baby had to be rushed to a 24hr emergency in Midlothian last month due to him having bad tremors and other symptoms going on. He was sent home that night with no answers and was tremoring badly still so I took him straight back there where they kept him for a few days until my appointment with Bush Veterinary Neurology. Since taking Rascal there, he has improved tremendously. Unfortunately we found out he has Meningitis, but it was found thanks to Dr. Trub. She has been great to us and very helpful and informative during this time. With all the correct medications, he is doing great and we are fighting this disease. The support staff at Bush is also great and have been very helpful. Rachel has gone above and beyond with her help whenever I have any questions. Everyone there is caring and will treat your baby like family! I highly recommend Bush Veterinary Neurology Service. Rascal says thank you to all of his friends at Bush!

Wonderful staff recommend Bush to anyone that needs Neurology specialist.

Our Shih-Tzu had a repeat flare up of a back problem making his hind legs basically useless. This was a Monday around noon. Immediately took the dog to our vet who checked him over then referred us to Bush Veterinary Svc. Got lucky as they had an opening at 9am the next morning. They did an MRI confirming a ruptured disc, and after speaking with the vet we decided to go forward with surgery. Since he was already under anesthesia from the MRI, they took him back right away. Fast forward... we're now at just over a month out, and he's back to his normal self. Couldn't have been more pleased with the service, communication, and follow-up we received from everyone at this clinic. Highly recommended!

mark and crystal lenox would like to sincerely thank the bush neurology staff for their outstanding accompolishment with our baby boy bogus. new years eve he was taken to his local vet who directed us to bush vet clinic in Richmond, contacted then and they made the arrangements to see us that afternoon, conducted an MRI on bogus and found a herniated disk, consulted with us and went into immediated surgery. Dr Michael Higginbotham performed the surgery and notified us on new years eve that all went well. the teriffic staff took care of our bogus for the next 3 day with us calling to get very informative updates. bogus got to come home on 4th day, vey happy dog to be home with his owners. at 2 week check up, Dr. Higginbotham scratching his head as to bogus's progress, thinks he should be progressing further, wants to see him 4 weeks, bogus is now staggering and standing with non stop tail wagging, Dr. Higginbotham doing back flips with his progression. it is now 6 weeks and bogus is pretty much walking, with little staggering, still needs a bit more muscle control and strengthening. we can not Thank all the staff enough for the consideration shown and personal touch we felt with the care given to bogus and us. we will spread the great expierence we have enjoyed with Bush veterinary neurology service. THANK YOU all involved, you have shown us so much of your passion with our 4 legged family espically on a Holiday. God Bless you all involved with bogus and his family, will be sending video to office soon.

Dr. Higginbotham a great doctor great staff really take care of you when you come in there take care of all your pets needs