West Valley Animal Services West Valley City, Utah

330 reviews

Book an appointment

Online booking unavailable.

Please call

(801) 965-5800

or

ASK A VET ONLINE

*with JustAnswer

Reviews: West Valley Animal Services (West Valley City)

All reviews (330)

Yelp (11)

Google (319)

Newest First

Newest First

Oldest First

Highest Rated

Lowest Rated

Vincent Snyder

2 years ago

Went looking for a cat for my daughter. Staff was friendly and helpful.

Cindy Garcia

2 years ago

We actually got the cutest, friendliest cat ever and kept his name. Steve.

Anne Reed

2 years ago

Excellent service, compassionate staff and very helpful!

Bree Makin

2 years ago

I got a wonderful dog named Gemini she is really well behaved and the staff was fantastic. I know they have a ton on their plate but they did an amazing job finding Gem a good home. ********* I Lost my cat not to long ago and they have been helping me find him. This place is truly amazing. They have helped my find forever pets along with helping me find lost pets Love you guys

Kinsey Hoffman

3 years ago

I volunteer here and the staff is absolutely amazing not to mention all the adorable, friendly four legged friends ready to get a forever home!

Onslow Palpatine

3 years ago

What a joke of a place. The only explanation is its ran by a bunch of 12 year old incompetent kids. They don't answer their phone, they don't email you back, they don't allow you to see their animals. Why are they even in business? Pathetic place.

Ray Guti

3 years ago

This shelter is organized and has a very friendly staff. I have yet to adopt an animal from here, but the search continues. Hopefully, I'll find a friend for my dog when I start volunteering at this location. ❤ Update (2years later after posting first review): So, this shelter never got back to me about volunteering. I don’t think they’re as organized as I thought they were, but maybe organized enough to operate… I’ve never adopted an animal there but I have retrieved lost family pets and the experience was just fine.

Shae Wright

3 years ago

I am currently volunteering here and I jave had a very good experience with the employees...

Jason Nipper

3 years ago

Nice staff wish they were open to see the dogs not just online. ????

R B

3 years ago

They have a awesome animal control guy i cant rember his name.. He was so paient bout a dog in are neighborhood that kept making him chase the dog all over never once got mad and just was very calm.. Good guy.. He was even going to try and secure the dog instead of take him with

Selby Oldroyd

3 years ago

I went in looking to adopt a dog and the lady at the front desk acted like I was asking to look through their personal records. She said I could only view the dogs online and couldn’t meet them. The website only has one picture of the dogs (sometimes it’s not even a clear picture) and no description. It’s pretty difficult to decide on a dog without any knowledge of the temperament or how the dog acts. This shelter doesn’t seem to care about getting the dogs adopted, it’s really sad. Update: I was able to get a really good dog from there, they had a lot of good ones and it was hard to decide. It’s still difficult to get an appointment, but once you are able to do that. The adoption process goes pretty painlessly. If you have the time and can come in during their small window of adoption hours, it is pretty nice.

Cheryl Frank

3 years ago

We have adopted two cats and are good kitties. They are no kill and they take very good care of their animals. Please think about adopting.

Debbie Brown

3 years ago

We are so impressed with this shelter and especially Tess!! We got to our appointment to see a dog we really wanted and someone was adopting her at that point and we were heartbroken. Tess showed us another dog that we fell in love with but we had to wait to see if the owner would claim her. Tess kept us informed and let us know when the 7 days was up and no one had claimed her. We went right down and met her and she was a perfect fit for us!! We are so excited with our new baby!! Tess is so wonderful and really kept her word and made this happen for us. We are so grateful!!

Maricela Medellin

3 years ago

They never answer ever answers! I was seriously calling since 2pm for my dog to see if she was there and later came to find out 6 hours later that she was there through a post they have posted later that day. Horrible service. I could of saved myself 6 hours of searching if they would of simply answered the phone.

Beau Goodrich

3 years ago

They steal people’s pets and illegally rehomed them

David Riccardo

3 years ago

They were wonderful They were great I had to put my German shepherd down And they were really really helpful thank you.

Monica Davis

3 years ago

They say you need to make an appointment, but there is no way online to make one. They don't answer their phones and they don't get back to you when you inquire about an animal. My mom filled out an application online but they ended up transferring the puppy to the humane society without even reviewing her application. It smells in the front entrance because of the rabbits.

Tina B

3 years ago

We were just looking at some cute animals the people there were really nice and helpful

aaron acosta

3 years ago

People here always nice and friendly they help me with all the information I need for my dog and cat !!

Cindy McKay

3 years ago

We really appreciate the outstanding animal control field officers at West Valley Animal Services. Cesar is very professional and dedicated to rescuing animals in our community. He takes time to talk with residents and follows through with clear communication to quickly resolve issues.

Don Wilkerson

3 years ago

Still not open except appointment because of Covid;(!

Master Fluff

3 years ago

Never answer their phone when they are open, lady on the phone is extremely rude when she does answer, I walk in and it’s complete attitude towards me and I don’t feel welcomed. The workers however do try their best to their capability to ensure all animals are safe/comforted, fed, and watered. Kudos to them!

Phil Kendrick

3 years ago

Easy to get my dog registered

Vilshed

3 years ago

Good place to help stop local over-breeding of cats by getting them clipped.

Chandelle King

3 years ago

Very nice and very helpful gave lots of info and answered any questions i had.

Brady Smith

3 years ago

Cant answer their phones for emergency services or information but yet has the power to issue citations.Place needs new employees asap.

SirChucy Orozco

3 years ago

Customer service here is trash. Employees are heartless zombies.

Richard Wade

3 years ago

The Staff is very friendly and helpful. Due to COVID-19 they are by appointment only. So call ahead.

Sabrina

3 years ago

Ridiculous that they are closed on the weekends, some of us work during the week day, until 7 pm????

Jessie Sanchez

3 years ago

Doesn't miss the opportunity to issue a citation or fee but can’t ever manage to pick up their phone or check their voicemails.

show more reviews

West Valley Animal Services, Utah, West Valley City

4522 W 3500th S

Business Hours

Monday

12 PM - 6 PM

Tuesday

12 PM - 6 PM

Wednesday

12 PM - 6 PM

Thursday

12 PM - 6 PM

Friday

Closed

Saturday

Closed

Sunday

Closed

Is this your business?