Banfield Pet Hospital Sandy, Utah

They really care about your pets

Staff is nice.. but trying to speak with someone is a nightmare. Takes 20+ minutes for them to take you off hold.

They have always taken care of my animals, and always worked with us and others to find the best way to cover costs. As well as being top-notch, everyone is super friendly. We've been going to them for over 7 years now, and we've never had a complaint or problem.

We had to get our dog's congenital eye condition surgically repaired and this Banfield was able to have schedule a consultation and perform the surgery with a neuter at the same time. They were professional, and very caring with our pet. They gave us thorough instructions and even called to make sure things were going well post surgery. I felt like they truly cared for our pup and the eye surgery was a success! Thanks for taking good care of our boy!

If I could give a negative star rating I would- I specifically asked for an in office appt- apparently what that means to this Sandy location is that you wait in the lobby of Petsmart and tell a vet tech your list of concerns, who is not even writing anything down but is apparently going memorize everything to tell the vet- while you wait on a bench in Petsmart- then when the exam is done a vet tech will tell you what the vet said - I’m sorry but I am not paying hundred of dollars to speak with a vet tech! This was a huge waste of my time and has delayed treatment for my cat because they mislead me when I scheduled my appt- your stupid COVID protocol is not saving anyone- it’s just hurting animals

I FEEL LIKE THIS IS A LARGE, NOT VERY PERSONABLE PET CLINIC. The people are nice, but you rarely see a doctor, you deal soly with a tech and a receptionist. Care seems ok.

Enjoy the place and the staff is great but after paying for the wellness plan they still think they need to charge you more money for a simple nail clipping when they already are handling your pet. Give me a break!!

Dr. Kate Mimnaugh is the absolute best. We take our pups there to see her and she is always kind, helpful and spends time to amswer your questions. Its a little bit pricey but we travel almost an hour each way to see "Dogter Kate" because she is wirth it. She has done surgery for 2 of our dogs (once for an urgent hurt paw after being attacked by another dog and the other was a routine hysterectomy) and we wouldn't take them anywhere else.

They overbooked and the wait to drop of my cat and to pick her up was way too long. She had to stay there all day just for some blood work and shots as they were too busy. I will not return to that facility again.

We look our 1.5 year old puppy, Loki, to Banfeild in Sandy, UT for diarrhea and excessive peeing. We were told they ran stool and urine samples and was given a powder and two medications and spent $350. After 6 days of being on the medication Loki's diarrhea was not improving but worsening. I called the office and they said their next available was 2.5 weeks out and nothing they could suggest in the meantime. Another 24 hours went by with our puppy still having extreme diarrhea and weight loss. We decided not to wait and got a second opinion. Our second opinion vet stated that the first vet did not run an accurate stool sample and prescribed the wrong medications. So, we are now spending another $150+ to get the correct tests ran and correct medications. I will not be returning to Banfield!! I don't appreciate giving trust into a vet to care for my child for them to only give minimum care. I don't appreciate when I call with concerns post an appointment that they disregard and push us off for weeks!! I wish I could go back in time and never wake in that office. I wish I could get my money back for the incorrect testing and medications!! Such a waste of time, money, and hope for relief. Do not take your animals here unless you want to get minimum and complacent care!!

Ok in a pinch, but I don't like big box vets.

Staff as well as Dr' Herr are awesome.

They can provide basic vet care. Find a private practice if your pet has anything out of the ordinary that needs attention. They tried to charge me for an additional vet visit when I brought my dog in to have a basic blood test done. He had already seen one vet for the condition. No need to see another. We just needed blood drawn. They finally saw things my way.

I personally wouldn't recommend this vet. I don't like it.

I don’t typically bother with leaving lengthy negative reviews, but after a series of negative recent events, here we are. We have been patients of Sandy Banfield for 14 years. Over those years we have seen their processes, staff and attention to important detail change and decline drastically. Their common practice (unrelated to covid precautions) is that if your pet needs to be seen for any reason, you must drop them off and leave. Then your pet waits in a cage in a back room until it is convenient for the vet to examine them. From there, all communication on your pet’s diagnosis/condition/etc is conducted over the phone. There is no seeing a vet face to face while they do even the most basic examination. Again, this has been their process before covid. Such a practice requires a lot of trust that whatever they’re telling you over the phone (and therefore charging you for) is truth. Most recently, we’ve have medications for our two dogs mixed up/mislabeled and shorted. The wait times both on the phone and at the counter for drop-off/pick up are frustrating. The wellness plan also seems a money-grab, for lack of a better term. We pay $100/mo (and have for 14 years) and just had to shell out an additional $2000 for one visit of care for our 2 dogs. This has been typical of recent visits because many things apparently aren’t covered under the plan. One positive from this week was vet tech Cami, who went out of her way to bring us or dog’s harness that was taken off and lost by staff during surgery. She drove to our house to return it and that was really kind.

They never answer their phone, or they put you on hold and forget to answer ????????????????

We full-time RV all over the country and have visited many Banfield locations in the last 12 years. The location in Sandy, UT is our favorite. They are kind, caring and professional. Our pets love them too!

Always very kind with our dogs and cares for them with tenderness.

Great experience with my dogs. One was very injured and they got him up and going again. Love how they love my pets.

I made an appointment for my new puppy way ahead of time. I get there and the guy can’t even pull anything up he tried two different numbers it might be under I proceed to tell him I had someone call to confirm my appointment yesterday at the sandy location. He ended up having to call the creekside location if my appointment was with them of course it wasn’t. They where able to squeeze me in but I had to leave my pup there for like 3 hours plus no one told me it would be a drop off I had other errands to run super inconvenient I lost 2 hours of work for nothing. I’ve been with banfield for years and I’m very disappointed with this location!!

Banfield is great. I definitely trust them for all my dog needs.

They didn't keep scheduled appointments, ran out of supplies, overcharged, didn't communicate

Thus far I have had not the best experience, but most of it is because of the receptionist (Karen) she is rude, forgetful, her follow through is non existent, and her professionalism is null and void if she makes a mistake and is called out on it, she is the only reason I have reconsidered being a customer, because it seems that all of the issues I have had there have included her in the equation "she will have a doctor call me" never happened, "she will call in my meds someplace else" happened but I had to call several times to remind her) "she will call the warehouse and have them call me)" never happened, all of this whilst my dog is sick, she made and appointment for me, the day after I had called because my dog was seizing, asked if I could drop him off she said "it will be a drop off appointment earliest you can drop him off is at 8:15 a.m" I told her "great because I live far from that Banfield and have work which is also far at 9:00 a.m... she also told me, "if he has a seizure again that night, to take him to emergency". Fast forward to the next day, I get there at 8:30 (traffic was horrendous) for the girl behined the front desk to say "we dont have an appointment for you".... what do you mean? I spoke to someone named Karen yesterday about my dog seizing and she made me a drop off appointment, "I'm sorry but you're not in here" then as soon as she says that the other receptionist who was on a call chimes into our conversation to tell me "I'm a liar and she said the doctor would call me back" what???? The only time you told me a doctor was going to call me back was about meds that were called in from the prior vist, a completely different issue (Which btw it's been 2 1/2 3 weeks, I still haven't received my dogs meds)... she proceeded to insist and argue with me, I looked at the other receptionist, and told her I swear to god, I live to far to misunderstand this situation, and I have work, I wanna say shes probably 30-35 years her JR and she had enough maturity to solve the issue vs sit and argue, they other receptionist got me in despite the fact that she FORGOT to log my appointment... I will give it 1 more shot, but dealing with KAREN is impossible.

Very great experience! Staff is very nice, they took very good care of our cat. Love that they are upfront and honest. They will show you, "hey this is what is is going to cost." They do upsell a wellness plan but it seems to be 100% worth it. Thank you team for such a great vet visit.

Its not a car dealership. Upsell machinery, but not our pet care.

Doctors, Nurses, Receptionist, and all other staff are very helpful and care about your pet they do whatever they can to help. Having their pet insurance makes it a very easy and cost effective way caring for your pet. Been taking my husky Rocky here for two years now since he was a puppy and they take very good care of him. ???? ????

I was here to shadow the employees and I was extremely impressed with their sterile conditions and they follow every rule

First off they actually answered my phone call. They got us in quickly the same morning. All three people we worked with were super friendly, and loving to my dog Samson. I was explained but not pressured to buy any plans or treatment. The vet was very caring and explained the treatment options well. Thank you.

Recent well check for my dog. Dropped off and pick up very easily

Love this place thier awesome with our golden doodle. A+ on this location