Unleashed Dog Hotel Murray, Utah

I have a very energetic dog and a first time dog owner. I’m always a little worried because I know even though he is a sweet boy he doesn’t have the training I would like. The staff here matches him up with other dogs with his temperament …

I am so happy with the care and attention you pay to Elvis and Priscilla, thanks for taking good care of my babies. Grooming is awesome.

The Team at Unleashed Dog Hotel is absolutely amazing! You can vacation stress-free knowing your pups are in good hands. Max and Astro always enjoy their stay at Unleashed. Thank you!

The three dogs in my family love their time at Unleashed Dog Hotel. We've been regulars there for the past 4 years. I love the staff! Always thoughtful dog loving people. I highly recommend daycare and boarding at Unleashed.

We took our 9 month old bernedoodle to Unleashed the other day for the first time. She came home very happy and extremely TIRED, which was a GOOD thing! We'll be taking her back there frequently. Thanks for taking such good care of her!

My dog loves coming here! The staff is very nice. I love the web cam too. So nice to be able to check on my dog.

The staff at Unleashed are incredible. They are kind and friendly. My new pup Kramer visited them for daycare for the first time. He did great had tons of fun and was exhausted when we picked him up. The only thing that had me give a 4 instead of 5, is that Kramer was very stinky and dirty when I picked him up. I know they play rough, but the smell was more than just play. Thank had to give him a bath when we got home. I will be taking him back though.

Unleashed both grooms and boards our 2 dogs. They are amazing and our dogs love it there.

Our dog was very well taken care of and the bath at the end of the 4 day stay was perfect!

This place is wonderful. They always remember my dog's name and the fact that he is dog aggressive when I drop him off. They take very good care of him and he is always excited to go there, so he must have fun.

We have used Unleashed Pet Hotel several times over the past few months. It was a very positive experience up until today. I am currently out of town and my daughter is taking my pup to daycare daily on her way to work. This morning she arrived and called the phone number for someone to come and get the dog, there was no answer and after about 6 rings the call was just dropped. This happened 3 times, she could see other dogs in there, so she also pounded on the door several times. She was going to be late for work, she called me and we both decided to try once more. When I called I told the girl on the phone what was happening, she was very rude and said there was not anything wrong with the phones and this was her first call, when I tried to explain that the calls were being dropped, she just hung up on me! She was so rude to my daughter when she came out to get the dog. I understand having a bad day, but I pay a lot of $ to be called a liar, and treated so unprofessionally and rude! I wasn’t going to go public, but I couldn’t find an email to alert the owners!!

We have only boarded our dog here once, but I would say it was a positive experience. I did have one phone call with a male staff member that was a bit too sassy, but so far, that is the only reason for the four stars. We will be returning to this location.

Don't take your pet here if you care for their safety. My girlfriend took my dog here he was not only attacked by other dogs but he had dried blood all over his face and a broken foot. No one notified us of the incident they were given our contact information for anything. Also my dag wasn't treated. I saw the blood and limp so I took our dog to the vet. Said looks like to was few days old. This place should be shut down!

I logged in every day to look at my puppy through their cameras and saw the good care they gave him. Will be bringing him back!

I’m just going to tell my story- you can take what you want from it. We had our 2 year old female Doberman, Cocoa, stay at Unleashed for one week. She was fine and healthy when I dropped her off- not limping or anything. She is also a very loving, happy dog that loves playing with humans and other dogs alike. I received a call the day I was picking Cocoa up from them. The woman was very kind and said our dog was fine BUT yesterday they noticed she was limping quite a bit and her right front paw was very swollen and red and she was chewing on it. The woman said they thought maybe a foxtail had gotten in it (which is strange because she had been there for almost a full week and we hadn’t taken Cocoa anywhere in the days before where a foxtail could’ve gotten in). Anyway, the woman continued and said they took her to Murray Animal Hospital and the vet cut her paw open, cleaned it out, stitched it back up and bandaged it. She also said that someone from Unleashed had called me the day prior to tell me about Cocoa’s situation and they had also left a voicemail. I thought that was strange because we weren’t out of service that whole day and I didn’t show a missed call from them nor did I have a voicemail. I had even called Unleashed that day to let them know I’d be picking Cocoa up a couple days earlier than planned. I was told Cocoa had an appt at 1:30 at the same vet so I took her there for them to look at her paw again and rebandage it. The vet, Dr. Howard, said it looked like Cocoa had stepped on a nail or something that had punctured her paw pretty well. Dr. Howard was very helpful and said that it sounded like Unleashed took full responsibility for whatever happened to Cocoa and I didn’t need to pay for anything. I was sent home with FOUR bottles of medicine for Cocoa. Now, I understand that things can happen and dogs are dogs. I really wish I knew what happened though- and who knows, maybe they don’t even truly know what happened. Ultimately though, I won’t be taking Cocoa back to Unleashed Dog Hotel. I am very glad they took Cocoa to the vet. I appreciate their concern in that way. I also am happy they paid for the vet bill- because I would’ve fought them on that if they hadn’t! Separate from her injury and vet stay- I appreciated being able to watch the webcams to see what Cocoa was up to...although the only cameras that even work are the inside pool cameras so I don’t even know what their outdoor area looks like. I haven’t seen her actual injury yet so I’m just posting a picture of her bandaged paw. UPDATE- it’s now been two weeks and Cocoa’s injury is STILL not healed. The part that was punctured is right between her paw pads- in the webbing. This has been the most frustrating thing. I absolutely will not go back to Unleashed and I absolutely will not recommend them. I’m posting another picture of Cocoa with her new bandage we had to get put on yesterday.

Great place to board your dog! Mine are fit as a fiddle when they come home.

I dropped my dog off to be taken care for a week in good healthy condition and picked up a sick dog. His eyes are almost swollen shut with some sort of infection and he is coughing up a lot of flem. It is obvious that this has been going on for a few days. For a company that specializes in caring for dogs I am really surprised that they did not notice this. For a company that has as many good reveiws as they have I wonder if they are mainly from people that only use the Unleashed services for short periods of time vs long durations. I recommend the following to help Unleash improve their company to ensure future success. - More training on watching for sick dogs and better policies and procedures in place to take care of them. (what is the point of telling you my vet info and giving you dollar amount to spend on vet visits if you don't use it when needed). -Better cleaning policies and procedures. My dog is sick because he was in a dirty enviorment. This was 100% avoidable, some more training and better polices and procedures in place will ensure this doesn't happen to anyone in the future.

Impossible to talk to a human to get any information. Have to give a credit card just to make an account. Website has no place to schedule a temperament test. I don't know how anyone books anything through here.

They do not take ALL dogs. Their website is very misleading! Do not recommend unless you wanna book a vacation and have to leave late cause they backed out last minute. Staff seemed not all awake.

My goodness this place is amazing! I hate leaving my fur babies anywhere, but I loved having them stay here! You can see them whenever you want, so you know there's nothing they have to hide! Max and Rio were very happy, looked and smelt so good cause I had them groomed before picking them up! Last place I took them to they were scared and had poop and pee all over them, I was heart broken. Thank you Unleashed Dog Hotel! You guys are so professional and very caring! Please never change! Until next time!

I loved that they were willing to take my dog when she wasn't fixed yet. The reason for 4 stars is because I was told by someone when I dropped off and when I looked at the website it said you can get Kong treats for your dog but then when I called in the week to try and do so the person I talked to said they didn't do that. It was just weird. Obviously my dog survived and had fun . The staff was super nice and helpful. It made me feel at ease leaving my dog for a bit to go on vacation.

**I have been in contact with Unleashed, but I still feel a responsibility to share our experience** We dropped off our two dogs on 07/08/21. We were not allowed to go inside "due to COVID", so we had no idea how the temperament test went. We tried multiple times to get the webcams to pull up, but they hardly ever worked. I reached out to Unleashed via email asking for an update. They responded quickly and told us both dogs were happy and playing well with the other dogs. On 07/13/21, we received a call that one of our dogs may have foxtails in her paw and her paw was "a little bit swollen". We thought that was strange as we haven't been anywhere with foxtails and our dogs are primarily indoor dogs. We were flying home that day and told Unleashed we would be by later that afternoon anyways. When we picked our dogs up, our dog's paw was bandaged and she refused to put any pressure on it. We thought she was being dramatic and headed home. When we took the bandage off at home, we were shocked at how bad her paw was. It was bloody, extremely swollen, and smelled terrible - obviously infected. Rather than spending our evening unpacking from our trip, we spent the next 6 hours at the ER vet where she underwent surgery to flush out her wound. The vet clinic didn't find any foreign objects in her paw. She was put on antibiotics and pain medicine. When we got home, we noticed our other dog was limping around. Both of her front paws were enflamed. We bathed her and cleansed her paws with an epsom salt soak as suggested by the vet. I called Unleashed the next morning, but no one answered. I sent an email, but didn't hear back. I finally called back around 5:30 pm and spoke to a manager. The manager was very kind, apologetic, and took full responsibility for the lack of communication on how bad her paw actually was. I stressed that had we known beforehand, we could have made arrangements for her to be picked up earlier and taken to our regular vet. I tried expressing my concern on how 2/2 dogs boarded for 5 days had injuries to their paws and there could be something going on or affecting other dogs as well. I don't feel my concern was taken seriously. In short, we spent $420 to have our dogs looked after and cared for which only resulted in both of my dogs having injuries and a $534 vet bill.

Loved being able to check in on the webcam. Our dog loved his stay at Unleashed.

Everyone is so friendly. Brought my 2 high energy vizslas here for two nights. They seem to have had a great time. To address a review about getting their dog back smelly...My dogs live on a ranch, and love to roll in dead animals and cow/deer/antelope and who knows what else's poop. We picked them up and they smelled great and they even washed the blanket we left for the dogs. Only 3 minor issues that are not enough to drop my review to 4 stars. 1)The 2 pool area cameras worked both days, but on the last day the outdoor camera did not work. I am going to blame the extreme heat and assume it melted. 2)I know COVID is a thing, but I really wish I could have gone in to see the facility and where they would be sleeping. 3)I wish they had more cameras, but honestly, most other places (at least in WY) do not have any. We are from out of state, but next time we are in the area, we will definitely use Unleashed again. Highly recommend.

New to the area I needed someone to watch my dogs while I went to work. Unleashed was fairly close and had pretty good reviews. I stopped by and spoke to the attendant on duty and made it perfectly clear I needed to drop my dogs of the next day and they needed to be kept seperate. I was told that would be fine. Called back a couple of hours later just to make sure everything discussed was still a go. Showed up the next morning and I was told they had no room. I made sure I called to ensure nothing like this would happen. Luckily my employer was understanding because we could of had problems. I will never bring my dogs back to this establishment. That is all...

We love unleashed! Our dog Weslee went there for a full day and had so much fun, I know she did because I could check in on her on their dog cameras. They always had a human in with the dogs and the human happily gave our loves to all the little pups who wanted it. Definitely recommend, and it is a decent price and they offer many other services other than daycare.

Took my dog for his temperament test and he had so much fun. I assume, because he was very excited to leave me and very reluctant to return. He was also all played out, which was great. The staff was super nice and I love that they have the webcams because I'm definitely a helicopter parent. We'll definitely be going back.

It would be nice if they could get to work on time, supposed to open at 6 am, this is twice in same week it's after 6 and nobody is here

My dog boarding was great got to watch my pupper playing and having a good time while we were on vacation he was very happy and cared for by the amazing staff

Extremely happy that they were able to get our dog groomed so quickly and so professionally done while we would have had to wait for over a month for a good number of other local groomers to help us! They were also very friendly and helpful