Furry Friends Draper, Utah

We took our dog here for a grooming and bathe. They made us paid $20 extra for a spa package, but they didn't provide any of the services for this spa package. They didn't trim the dog as they promised they would. If you come here, you will just be paying around $50 for a quick bath. On top of that, they originally scheduled us for last week, but nobody was there for our appointment time.

Terrible! Don't bother with this place. I read a lot of reviews and seen this place was decent priced and did a great job... Hell no! They messed my dogs hair up, cut it super short and made him ugly as can be. I am extremely displeased. The ignorance of these people was beyond tolerable. Pay extra, go anywhere else.

We’ve brought our dog here several times. The last two times they totally shaved our dog, did not trim his tail or face….essentially the opposite of what we asked for. Fool me once, shame on you, fool me twice, shame on me. We will not be returning.

Every time I have taken my pup there, they have been amazing. Pepper comes home happy every time.

Decent pricing and they do a great job. I've taken Luna there 3-4 times and every time the staff is friendly and treats her with great care.

(Updated) My first experiences with just walk in services were great here. However, my most recent experience was pretty poor. We made an appointment to bring our dog in for a spa package and the appointment was for right when they opened (9am Saturday). We dropped her off and expected to have her back in maybe an hour or two. We ended up calling at 2pm and was told they were just starting. We didn't get to pick her up until after 4pm. This is unacceptable in my opinion. On top of that I just recently tried to come in for another walk in service to find the store closed during business hours with no explanation and it was over an hour before their scheduled closing. (Original Review) So glad to see a wonderful new company at this location. I just needed my dogs nails trimmed and just walked in with no appointmemt. I was greeted by the friendly staff and told them what I needed. They aaked how my dog was with nail trims and offered to trim her nails while I was there to help ease her anxiety. They finished in less than two minutes with no wait. Extremely happy with the wonderful service and would recommend Furry Friends to anyone.

The good first: The facility is very clean, the staff is friendly, and my medium sized terrier has beautifully trimmed nails The not so good: her face was really choppy. My husband had to fix it at home. If it was a petsmart haircut, I would expect that. For a salon that cost us more, I was disappointed. Would probably only return for Nail trims since it is in my neighborhood.

I've been bringing my dogs to this groomer for about two years now. They always do an amazing job and have great customer service! Highly recommend!

I tried 7 times to get my little sweet dog in to be groomed. Every appointment was cancelled at the last minute because the groomer could not actually get to the facility. I was so very patient but you can’t even actually speak to a live person. No one answers the phone and you can’t leave a message. You have to rely on a random text from who knows who. The worst part is my little Molly is the one who suffered. I practically begged for an appointment.

Don't do it. Don't go here. They are unprofessional and untimely.

We have taken our dog here several times and it has been great up until this last time. We scheduled an appointment several weeks ago at 8am so we could drop him off on our way to work. The person opening did not show up until 8:15 and by this time we had to leave because we were running behind and there were 3 other people wilaiting, as well. So, we rescheduled but it seems to be very difficult to get in because we'll, more than a month later..... again, we scheduled an 8am appointment. The opening employee pulled in the parking lot at 8:03. (Are you kidding me?? Why is it so hard to be on time???) There were 5 of us there waiting. (I'm not quite sure why they're scheduling that many dogs at 8am when no one is there). A second employee strolled in the door at 8:10. (Still though~5 dogs vs 2 groomers??) Its finally our turn to sign in and the girl is very friendly! There is no doubt about that! She deserves to be mentioned for her friendliness. I was a bit shocked however, when she told me it would take 2 to 2 & 1/2 hours, TOPS to complete my dog's appointment. A Great Pyrenees. Bath and spa package. Really??? Because in the past it has always taken at LEAST 4 hours. And this time I added a service! ("De-shedding treatment") ???? So... just under 3 hours later my husband gets the call to pick up our dog because he is finished. Finished? You must have the wrong dog, right? Nope! Our giant polar bear of a dog is ready and waiting!My husband gets there and is told the price is $25 more than it normally is!?!? Yes, I added the "de-shedding treatment" (more about that to come!!) But since we "booked on-line" we were supposed to get $5 off. The "de-shedding treatment" is supposed to $20. But the best part is that this treatment is supposedly left on for 5-10 minutes followed by an extra blow dry and extra brush to reduce shedding by 50-60%. Umm.... NOPE!!!! Can I just tell you that my dog is losing hair like never before! It is coming out in massive clumps, everywhere. It is obvious they did NOT brush his belly, at all. He came back with his underside completely matted and he is constantly biting at the clumps of matted hair to help pull them out. I am really disappointed and hope this was just a "one off". I will likely go back to see if that is the case but if it happens again we will be in search of another groomer.

Was surprised at the affordable rate and they did a great job with my Goldendoodle Covington! I recommend coming here if you need a cut for your pet.

I've never in my life been to a groomers where I picked up my dogs 7 hours after dropping them off. I got there at the closing and still had to wait 30 minutes just have my dogs' fur half trimmed and with bleeding nails. And to top that off, I was given attitude when I drove back to complain. DO NOT BRING YOUR PETS HERE

I started taking my golden doodle to Furru Friends a few months ago and we love them! My husband wanted a Mohawk on one of our dogs and they called someone in to help! My dogs look, smell and feel great when they leave. And I can get them in so easily! Everyone is so helpful and attentive to me and my dogs!! I would recommend them to anyone!

Scheduled a 9:00 a.m. appointment they text 1 hours before that they couldn't keep the appointment but could reschedule me for Noon, I said I'd make it work. Arrived at Noon, it's locked up and dark. Called text no response I waited almost 20 minutes, no one showed up. I've called and left voice and text messages requesting someone call me. No calls. Very very poor business practices.

Great job on our golden doodle. She likes it here

Good price, however they always text you some better deals. We usually wait for those unless we have to get a grooming. Also, they have really good customer service and they are friendly with your dog.

Do not take your pets here. We had an appointment on a Saturday dropped our dog off at 11:15. Called a few times was told she wasn't ready. Finally at 6 when they close we just go in to pick her up. All she got was just a bath and still soaking wet, no cut or anything. They charged us for it too. Called the manager who was super apologetic and told us to bring her back in the following Saturday. Promised a full service free of charge and our dog would be the first cut. Well at 1:15pm after dropping her off at 9:15am we gave up and went to get her. Mind you we called 4 times To check and no ever picked up. To our surprise nothing was done to her. The people there are extremely rude and unprofessional. While we were getting our dog we noticed a dog soaking wet and shaking in the back just sitting on the floor. I would give 0 stars if I could. This people should be closed down or some major changes to the staff.

My dog had a appointment at 11 am for a groom and bath. She was there for 7 hours and just a bath and on top of that made me pay and told me to come back next week! I have never had a issue with these guys unfortunately I need to take her somewhere else. Very sad...

Absolutely love them! Have always been so good to my dog! And they give cute report cards so I know how she did! Always a great experience!

This place does not even deserve a 1 star; my dog came home completely traumatized; they didn't have a clue how to handle a dog that has any reactions at all. If your dog is sedated, I would recommend them, but not under any other circumstance

They always do great and so easy to work with

Out of all the salons I’ve been to in the area- this has been my favorite. Friendly staff and great service.

Wonderful service and excellent grooming. My dog loves the spa treatment!

Excellent service! We love our Eevie’s new haircut ???? the bow was the perfect touch!

This was my first time here. They did a great job. Booking online was easy. The text communication is my preferred method of contact, so I liked that. Koda is always thrilled to show off his new haircut.

I absolutely adore this place! My dog is my child and they take SUCH good care of him every time! It’s full service and they even give you a cute little accessory every time (bandana, bow tie, etc)! It’s great pricing and all the girls are SO nice. Grinding nails, trimming paw fur, cleaning up the bum, bath with a spritz of cologne (or perfume) that lasts forever. I’m just obsessed with this place. They text you when your pet is done and are very understanding and flexible. Easy to work with and always a good day when I take Reyka for a grooming :) 10/10 would recommend.

Very good with our old old dog!

Excellent place to take our pups! They always get us in within a day or two (which most other places take about a month). Treats our pups so good, they look and smell fresh, and were literally picture perfect for our family photography session.

I was absolutely blown away by their service and talent. I never trust anyone with my dog, but with them it was natural. Very clean environment, good prices, and all around great customer service. My dog looks amazing! Best shop in town! Thank you Furry Friends