Ten West Bird & Animal Hospital San Antonio, Texas

THE MOST HORRIFIC EXPERIENCE. I’ve been taking my cat Luna to this vet clinic since we adopted her (May 2020), she got very sick after taking a anti fungal medication prescribed by them. On Thursday, November 18th, I received a call from Dr. Powers, she told me Luna wasn’t doing well and after hearing the options Luna had we decided to put her to sleep. Dr. Powers told me she wasn’t in the office but would talk to her staff to get everything ready to euthanize Luna that afternoon. When the time came to put my cat Luna down, they collected the payment, then the doctor that was putting Luna to sleep told us that it was going to be quick. The doctor administered the meds and nothing happened, Luna was still awake, then she said that maybe the IV wasn’t placed correctly and leaves the room, comes back saying that she wasn’t aware that Dr. Powers wrote on Luna’s notes that the IV wasn’t working and the medication was going in between her skin and veins. She grabs Luna’s other leg and the nurse starts shaving it, Luna got scared when she heard the clippers and wanted to get up but couldn’t because the medication was starting to paralyze her. I tried calming Luna but she was scared. When the nurse tried to place an IV, her leg starting turning purple and getting swollen, then they tried the other leg and the same thing happened! The doctor tells us “see how her veins are, it is because she is very sick, let me try to get another vein”. At that point my husband lost it and told them to leave Luna alone. After 45 minutes of torture, they took Luna to the back to inject the meds directly to her heart. They had no idea what they were doing, no idea how to handle the situation, and obviously they had no communication as according to the doctor the notes stated Luna’s IV was not working. The next day I got a voicemail from Dr. Powers apologizing and offering to pay for the cremation (which is $110). That is the compensation she thinks we deserve for going through what we went through. Luna was treated like a rag doll. I will never forget Luna’s eyes, how she was looking at me in distress, trying to get up because she was scared. We decided to euthanize Luna because we didn’t want her suffering and wanted her to go peacefully. The outcome was the opposite. We are heartbroken. I hope my review helps others not to go through what we did.

They took good care of our pet

Staff was wonderfully, price to board made it worth the money. Love this place.

Dr. Powers and her staff are top notch! They have fair prices and provide the best care.

First visit. Took very good care of our rabbit. Super nice staff.

I've been taking my cat here for over a year. I called around to many different vet offices when I first got her to do price comparison. The staff is very kind and easily explains every procedure. The cost has always been reasonable and the vet is very knowledgeable. I would absolutely recommend them.

Today was my “Queenie’s” first visit to Dr. Powers. I am very impressed with the doctor and her staff. She addressed all my concerns, removed a blood feather, gave Queenie a “mani,” and drew her blood - all for a very reasonable price. I’m so happy to add her to “Queenies” flock! ????

My boyfriend had an appointment today and these people last minute rescheduled my rats vet appointment after we waited 2 weeks she’s sick and needs to be looked at this is ridiculous. ???? My other vet doesn’t do this. Their answer was the vet wasn’t there to look at her! Maybe I chose the wrong place after all.

We're wonderful. They know what they're doing, and are very sweet. They are an amazing vet for rats! They took great care of my rats, even when one of them had to be put down, they let me spend as much time as I needed with her and let me hold her til she fell asleep. I will definitely be coming here whenever my other rats get sick. Thank you for helping my ratties.

They took good care of my hamster when she was sick. Thank y'all!

Dr Powers and her staff are all a wonderful friendly bunch! Their methods and practices leave me assured my pets are in good hands, I have never felt more comfortable than I have here. If you're looking them up because you've heard good things, trust what you've heard!

My experiences with Ten West Vet have been nothing but professional, courteous, kind, and competent. Originally I had a rabbit whom I couldn’t save from a broken leg, but Dr. Powers and her staff helped me keep him out of pain as long as possible. Now I have a kitten I just rescued who had fleas and three different types of parasites internally. They took care of the fleas and the parasites in about an hour, which is amazing!! I have been treated with patience and kindness by every member of the staff, and my kitten left purring today. Thanks very much to everyone at Ten West Vet!!

The vet techs are very nice. One if them sings to my doggo as she gets very nervous in these situations. She always comes back in a good mood and I've never had trouble scheduling an appointment. Will be taking my doggo here for all future appointments. Really appreciate everything they do.

I called because I had question about my puppy and his allergens to his food. And was provided helpful information amongst other things & advise me things to look for. The person who answered was very polite and knowledgeable on the subject we talked about. Thank you R!

The manager, Georgia, was very rude and inconsiderate towards us when it came to paying our bill. Our card had been deactivated without our knowledge, so we offered to pay it via bill (mail) only to be told “We don’t do billing.” Georgia also told us “I’ve been in the business 30 years, I hear excuses all the time.” She also accused us of fraud and intent to avoid payment (which was false as we had no idea our finances were affected). We offered to go home and get cash to cover our finances, but were told that they would press criminal charges if we attempted to. Georgia then told us they would keep our dog in their facility until we payed (which is illegal). Georgia told us to go to our bank and withdraw cash using ID. We informed her that all BofA banks were closed and therefore that wasn’t an option either. She did not believe us and put us on hold while she called the bank herself to see if we were honest. We were being as cooperative as we could with our unforeseen financial circumstances only to be met with rudeness, attitude, and an unwelcoming experience. At times I had trouble believing I was speaking with the manager as she was cold, inconsiderate and snide. I encourage others to avoid their facility, their unkind demeanor speaks volumes.

Great vet office for small pets.

The vet and staff are very nice and professional, I love that they call you to ask how’s my Kewie doing and how was the visit. Overall visit was fantastic!

Dr.was excellent with tikka my yellow headed parrot.even put her on a diet.

They were great with my cat! They have great staff and I could get my cat a appointment quickly!

Called for advice about my new puppy and tbey helped me out and the conversation was very nice and sounded of genuine concern to make sure my pup would be comfortable and happy.

This veterinary referred us to The pet emergency clinic which killed our pet by leaving her overnight an incubator please do not refer any of your clients to this pet emergency clinic on Broadway any more they have the worst record ever read there post shame on you

Super Helpful. Really personable and cheaper then expected.

Running tests on my baby Kalina today, hopefully ???? everything will be fine. I trust them, this is not our first time visiting them.

We have always gone here for our rats! Very knowledgeable and friendly.

Friendly and very concerned about the health of my babies. I totally trust them.

The staff is extremely knowledgeable and friendly. Social distancing protocols are easy to follow and it's easy to get an appointment quickly

They work curbside, at the moment. Staff is very friendly and efficient in getting exams done in an orderly and quick fashion. Great place to take your sugar gliders, if you have any.

Waited to long for vsit.Need to be more personal.My impression of this place could have been better.It felt to me okay you are here,Next one?Sorry I was not impressed.

I have been taking my pets to Dr. Powers for years. An amazing, compassionate vet with an amazing staff.

My bunny Jeoffrey recently got his neutering done here. Up until I picked him up from his appointment I was extremely worried about how my lil bun was doing in his surgery. Whenever I called the days leading up to express my concerns, the staff could not be anymore supportive to me. They were extremely knowledgeable and were able to answer all of my questions with sincere compassion. Picking up my bunny after surgery they told me everything to do to help with his recovery. Jeff is perfect and is feeling great after being taken care with so much love from this animal hospital. I recommend for anyone to come here to get their bunnies fixed!