VCA Animal Emergency Hospital Southeast Calder Road League City, Texas

DO NOT TAKE YOUR PET HERE! It's taken me a couple months to finally write a …

Every pet emergency I have had, I bring them here. So patient, caring and attentive. Thank you for taking care of Phyllis and Mia Louise

This business was professional, knowledgeable, and curious. When our dog suddenly couldn't walk on his leg and was crying in pain we had no idea where to go. With so many other vets closing early, we found this location online. Our dog was attended to as soon as we arrived and we were in and out in about an hour and a half. I'm sure the day and the time that you arrive also determines your length of stay, but we were very pleased with the amount of time it took for our dog to get treated. We also had arrived as soon as they opened so I'm sure that also determined how quickly he was taken care of but nonetheless we were still very pleased. We also appreciate the doctor for explaining to us how they tried other solutions first before wanting to do an x-ray. Since in our case, we learned our dog just needed his elbow popped back into socket. The doctor taking his time to figure out what was wrong with our dog instead of just rushing to get an x-ray definitely saved us time and money. We're not sure the title of the staff members but we also appreciated how someone had came out and explained everything that was going on throughout the time of our visit. We will definitely recommend this place and now know where to go to for any emergency.

I brought my German Shepherd puppy in tonight and the entire staff was amazing and so kind. We had a great experience when we brought our other German Shepard puppy here a couple of months ago, but tonight was even better. I cannot thank them enough! This is definitely our first choice for emergency vet care and I will most definitely be referring everyone I know in this area.

I am grateful that we were able to get our dog seen when our vet was closed the day after thanksgiving. We waited for over 4 hours, which we wouldn’t have minded (it’s an ER, kind of expected it) except that when the doctor finally came in he asked what happened which I reiterated again. Then when I mentioned her wound spreading up her leg closer to the groin he said “Oh really? I didn’t know it spread that high up but I didn’t really take a good look at it.” Why did I pay $125 for him to examine my dog’s leg when he “didn’t really take a good look at it.” No labs done. Another couple hundred for antibiotic and steroid. What did they do for 4+ hours? Just leave her in a kennel? When we got put in a room we heard him say through the door to get her down. That was 3.5 hours in. A little disappointed we spent that much, our dog was put through that much with her anxiety, and then hearing from the doctor himself that he didn’t really look at her. The following morning she developed a bad cough which our normal vet said could either be kennel cough or from her being mishandled at the ER. We are hoping it’s a cough, but we will see once she finishes her antibiotic treatment.

I found the staff very supportive and compassionate. They helped me take care of my girl when nothing else could be done.Thank you so much.

One of the absolute worst experiences you could ask for as a devastated pet owner. After our dog passed at home she was brought to vca for cremation services. We paid the additional fee for her paw print as that is something we desperately wanted to have of hers to remember her by. We picked up the box tonight to only find her ashes and no paw print. We called VCA and they “misplaced” her paw print. Absolutely nothing that can be done but just refund the money for the paw print. Nothing else was offered to make up for this huge mistake. This is not the first poor experience we have had here but convenience to our home brought us back. We will never use vca again and I strongly encourage anyone who cares about their fur baby to go elsewhere. They do not care here about their patients nor the owners. We are heartbroken tonight because of vca’s negligence.

We're so grateful for Dr. Plummer and staff! They were quick to care for our sweet girl after she was attacked by another dog. She had to stay the night and that left us worried. The staff went out of their way and called us during her stay to give us updates. I called multiple times after she was discharged with questions and concerns. They were so kind and took the time to answer them all. We had the best experience after rushing in there in a panic!

i had blood work done for 300 and it was all a lie and had respiratory problems cause ppl only worry abt money and not animals health my puppy died 1 week later

Dr. Samantha Hauke and the rest of the staff were absolutely amazing!! We were dog sitting my parents Boston Terrier, Henry, when we noticed that he had a laceration close to the ear. We were given two treatment options, one was surgery putting Henry under and this would make it more cosmetically pleasing, or give Henry a local and staple the wound. We chose to have Henry's laceration stapled. Henry was so good that it allowed the ear to relax and Dr. Hauke was basically able to perform the surgery without Henry having to be put under. She sutured the laceration and added the staples. When his wound heals, you will never be able to tell anything had ever happened. I hope you never have to bring your pups to VCA Animal Emergency Hospital, but if you do, KNOW that with Dr. Hauke and her team, your fur babies are in excellent hands!!! Thank you all so much for your help with Henry! ♥️

If there were more stars to give, I would. These people are wonderful.

Waited 8 hours for them to tell me my dog needed antibiotics. Duh. Customer service was spit poor! Especially a lady named Bethany. She was a awful. Mocked me when I asked for an update on my dog. I really am disgusted eith the poor and unprofessional service I just received and paid for. Not to mention when my dog finally came out she still had blood all over here. They did not even clean up her wounds! Reconsider !

Unfortunately, we had to take our sweet girl to the clinic where she had a bad infection. Front desk was extremely inpatient and really rushed us when we were already emotional. Didn’t really have any patience or compassion. They were more concerned with pushing paperwork on us and getting us out. We made the painful decision to put her down after being pushed and pushed on making a decision. Then we had to wait 30 mins for them to bring her out to us after giving us a lecture on making decisions. We were saying our goodbyes and once again we’re rushed to finish up. Once she had passed we needed a moment to process. They came and just took her and just gave us a look as if to say you can leave now. There was only ONE vet tech who was sweet to us. The one who ended up taking her back after the process and was very gentle. I get this is an emergency clinic, but you need compassion even if it the night shift.

When our 5 month old kitten was attacked by a dog we were both scared to death that we weren’t going to be able to get Simon the vet before they closed and we were right. Simon was taken To this ER and was so happy they could see him. They were fast and made sure we understood everything. Thanks yo their care our baby will live and be able to have a normal life. Thanks!!

Over priced. Does not care about the animals and only in it for the money. Vultures. They know you care about your animals and you're in an emergency so they Jack up their prices because they know you have no other options. They don't care about the animals or owners. Only what they can get out of you financially. Their prices are almost triple that of a regular vet.

Not gonna lie this place helped us out. You're going to be waiting for a bit though.

Took my baby there yesterday after his injury got worse and his regular vet didn't have an appointment until the 9th. They took great care of my baby and even said they advised against x-rays since it would add costs to me and not effect my babies treatment plan. They had a muzzle for my baby because mine was left elsewhere and the staff was amazing. Thank you for taking such great care of my baby. He is doing much better today.

My cat swallowed quite a bit of string so I rushed him to this hospital. I was greeted by multiple nice ladies at the front desk and they wasted no time getting him checked out. Dr. Hauke got the string out by the time I was finished giving the front desk my contact info. Excellent service!! Very nice people here

We took in our young cat and they were so kind...extremely kind. They helped with quickly identifying our sweet girl's issue. Our visit established trust and we will recommend them for our friends!

Our puppy was hit by a car and we spent over $2000 at this hospital. When we brought Millie back to get her catheter out the tech was so rude! We ask how she was doing and her response I am not a doctor. The vet from the night before had no bedside manners. One of the vets did give me some relief, but I do not recommend this facility and will not use them again. Even a customer walked out because they were not pleased with their professionalism. So go somewhere else. I would do whatever to save my puppy life. At least they could treat me with respect and act like they love what they are doing and that is saving lives.

We took our sick pup in last night they ended up starting on him when we got there because he was pretty sick. Staff was awesome very nice and helpful! Dr Hand was amazing in knowing what was wrong and treating our dog. We were in and out in under 3 hours..which was amazing! Our boy had to stay the night but the pick went fast!

Thank you to the staff for your kindness at our visit on Sunday. A big thank you to Dr. Palm for helping guide us in making the right decision so that our girl fefe would not have to suffer anymore with her health issues. The entire team was wonderful.

We had an emergency with our beloved Kiki today, 7-16-21. She had been going through some issues that were being tested by our regular vet but we had a sudden emergency with her today. Our Kiki was unable to move so the vet techs came out to our truck with a cart to wheel her in immediately. We were speaking to the Dr. within 30 min. We were kept informed as things progressed but sadly our Kiki could not be saved. The Dr went above and beyond to try to save her but she was gone within the hour. We were treated with respect and techs and vet were very sympathetic to our personal tragedy. Our experience was very positive under the circumstances and we appreciate the prompt attention to try and save our baby. It is a very sad day but I want to say how much I appreciate everyone’s caring attention.

We woke up Sunday morning and our dog was pale white and barely conscious. We scooped her up, got in the car, then called ahead and told them what happened as we raced over. When we got there a tech was at the door and took her back right away to be assessed. We were seen by Dr. Page shortly after that. She was great at explaining what was going on, what all her abnormal labs meant, and the treatment plan for our dog. Kirby had to spend the night there. We called several times for updates and all the staff we talked to were very friendly and happy to let us know what was going on!

If I could leave 0 stars I would! Extremely unhappy with vca clinics, and I will never trust them with caring for another animal again. First off dont go to any vca if you'll need assistance with payment!! Even in am emergency situation I wasnt even offered an alternative vet clinic to do surgery to save my dogs life. They only care about money and not the life of your pet. And I was told by the doctor that if we couldnt afford the 6,000 for an EMERGENCY SURGERY then we shouldnt have pets. I believe more animals leave this clinic in boxes then they do in the living arms of their owners.please stay far away from this place in any type of emergency situation!

Arrived there and they took my cat back and then asked me to go to one of the exam rooms. Paige (surprised she is even a vet) came in the room and said with the symptoms that I described, that she would need to do blood work, xrays, etc. etc. that she will not look at my cat unless I agreed to pay the 700.00 bill upfront. I asked her, have you even looked at her or taken her out of her carrier? And she said ,no, her policy before she will even looks at my cat was for me to agree to pay the bill up front! Really? Very BAD bedside manner and acted heartless about my cat's situation. WIL NEVER be back or recommend! I was very willing to pay that for my baby girl...but just the terrible bedside manner and "could care less' about you animal attitude...I did not want that woman touching my cat!

Amazing vet. He truly cares about his animals.

In this business now... have been for more than two hours. More than an hour in the main waiting room, then called back to the exam room. Here now for about an hour and no one has come in, no one has taken the initiative to offer an explanation for the delay. Took our pet when we entered and haven't seen him since. If you come here you should bring a meal and a pillow. A simple, courtesy "we apologize but here's what's taking so long." Or don't put us in a tiny exam room when you don't plan to come in. Will post again if we ever actually get some service. So, raised from one to two stars. I would rate the doctor a 5 - he was friendly and straight forward, no high pressure to use the service at the higher priced emergency center when we could wait and see our regular vet. Still so disappointed with the lack of communication as well as the prices - no reason to charge so much for simple tests or shots. Can't imagine they cost this facility more than any other vet facility. Way over priced! I would only go here if there are not other options for your pet.

Our sweet Skye had a freak accident at about 5:30am on Saturday June 5, 2021. We called in a panic mode since she was bleeding profusely from her muzzle and around her eye. So, this was a definite emergency. The office was easy to find and they were amazingly responsive, both on the phone and when we arrived. The Techs had my husband take her back immediately since she was bleeding and he was holding her. She was given an immediate injection to sedate her and slow the bleeding. Dr. Head came in and explained what was happening so far and the plan of treatment. Dr. Mead continued to keep us informed of every procedure and how long he expected it to take. He also explained what the charges would be and what medication she would go home with. Our baby ended up with sutures in 2 different places on her face and staples to close the main damage on her muzzle. Everyone was very compassionate and helpful. We both highly recommend this clinic when an emergency situation arises for your babies. Hopefully, we won't need this service again anytime soon, but if we do, I will definitely come here.

I cannot thank Dr. Hauke and the rest of the staff at VCA for saving my Great Dane (Cassius') life! I brought him in with Bloat, which is a terrible and extremely life threatening problem in certain breeds. I just knew we were going to have to put him down even though he is only 17 months old. I was a total wreck. They preformed emergency Gastropexy and Splenectomy surgery, and did everything in thier power to help him pull through. You could tell how much the staff cared as it took a toll on them as well. Even though the diagnosis was grim 5days ago, he is once again a happy healthy dog! Loving every minute of his extended time with us!