Banfield Pet Hospital Fort Worth, Texas

My dog takes seizure medicine and uses it twice a day. She just got her bloodwork done and needs a refill. My husband has been calling almost every day for the last two weeks to get this prescription refilled and although they are very nice, their response is always “we will call you back the doctor isn’t in” and they never call back. My husband has also emailed the doctor with no response. He even went up there and of course the doctor wasn’t in then either. If my dog has a seizure due to their negligence I’m going to absolutely lose it. Usually they are good. This however, is completely unacceptable and I’m ready for a new vet that actually cares about my animals and their needs.

We've used Banfield for 10 years and they always do a great job for our Great Danes. We will always use them.

Went in cause my dog got hurt. We got seen promptly and last minute. The staff was very friendly and knowledgeable. I would recommend.

Staff are generally good, but service and quality have dropped significantly since I started with Banfield around 2010. It's clear there are too many customers and not enough vets to keep up.

Outstanding service, our pet received his semi annual exam and the clinical staff was very professional. The next day follow up was very much appreciated!

If I could give 0 stars I would. First of all, I adopted a kitten from the petsmart in here. She had worms and had to be treated immediately. Fast forward a month or so and she has them AGAIN. I called to see if they could take her in and the woman on the phone (Kristy) was extremely rude and didn’t know customer service whatsoever and I’ve been in retail my entire working career. The office visit alone would’ve been $50 then they wanted to take a feces sample to see if she had worms (even though i watched them come out of her behind) then they wanted to charge me for the treatment! Overall it would’ve been $150 for something they could’ve fixed before putting her up for adoption! $25 adoption fee is turning into many fees to get my baby back to health even though she should’ve been Perfect before they let her go for adoption!!

Had to euthanize our poor pet fancy rat after she had a stroke. They were very patient and understanding with us and let us have the time we needed to say goodbye. Love the staff here.

Needs work only two people

I always get good medical care from this location. I have been going there since 2017

Shiloh had been neutered and Dr Herd as well as a staff member called us immediately after surgery to let me know all went well. The facility is very clean, well kept! They are thorough on exams, keep us up to date by phone call or email on Comprehensive exams and vaccines. I find this location to be great, doctors and staff extremely gentle, loving with our 3 babies.

Do not bring your dog to this vet. I brought my great dane to get spayed back in April and they malpractice her surgery. Leaving her with a huge scar on her stomach that is inflamed and there are huge bumps on her scar. Her personality is completely changed as well ever since that visit. She’s more scared of strangers and is just overall very skittish when meeting new people. I have called multiple times asking if I am allowed to go in with her since she has so much anxiety now but they have refused every single time. I am also paying for their health care plan which has been useless since they end up charging you $200 whenever they get the chance anyway. I do not trust them to be alone with my dog. DO NOT BRING YOUR DOG HERE.

I wish I could say that Dr. Parker took care of our beloved cat Luna but care does not belong in the same sentence as Dr. Parker. Luna has been in my family’s life for years with little to no issues health wise. We brought her in for a consultation on her eye that has been bothering her for a while. You are not allowed to go into the room due to COVID restrictions which I do not agree with. If I’m allowed to take my child to the hospital and be there why can I not be with my pet? Due to anxiety reasons we give Luna a dose of Gabapentin which she has never had a negative reaction to in the years she has taken it. We always get back the same Luna, every time. You’d think dropping her off for a consultation would be a simple and easy thing and you can just go home that same day and sleep easy knowing what the vet recommends. I wish it was that easy, but it was not. What we got back was far from any behavior Luna ever exhibited. She was unable to stand on her own and had trouble breathing. The staff LAUGHED IT OFF and claimed it was probably due to the medicine. (Remember, she’s never had this issue before.) Luna was also STONE COLD! They said “we wiped her down that’s probably why she’s cold.” LIES! The worst part was they let us take her home!!!! She never got better, she got worse. We had to take her to the emergency room as it got worse overnight. Luna ended up passing away due to heart failure that night. How dare you release her back into our care when you knew something was wrong. You lied to our faces and had the audacity to call us the next day and tell us “we hope Luna is doing well!” You knew she wasn’t okay. We told you we were going to the ER and the fact you called the day after and used the words you used is inexcusable.

We have been here for over 6 years with our pets, and pay for the pet plans for all of them. They are under staffed and over booked the last 6 months. They can’t get you in for 4-5 days when your baby is sick, they tell you to call another Banfield. They are supposed to be about pets! Our pets are our kids, do you take you kids to a strange doctors office where you know no one and drop them off? NO! We know the vets, techs, and office staff at this location, so we are comfortable with their new drop off only policies at this location. We are looking for a new vet with pet plans and canceling, this has gotten ridiculous!

The staff are nice it's just the prices are high I definitely can not afford to take my dogs there

On 6/18/21 the tech became upset because we asked a couple questions about the projected cost of the surgical bill for our dog. She then took the dog in but the dog was refusing to go with the tech. So I stayed at the door watching the tech interact with our dog and the tech became enraged and came back to the door and started yelling at me. She then threw our dog out and threw her chain leash down almost hitting our dog. When the vet arrived she refused us service based on discrimination reasons automatically taking the white techs side. Now they called and said they can't find our debit card data to refund our OWP money. We paid upfront for the entire year. So not only are they cruel to animals and people but they are Thieves too. Alliance Location.

All the people that work there are extremely nice and friendly. They love your pet like it's their own, and of course I recommend this location to anyone.

They were really nice, but super busy on the weekend.

The vet experience was okay, but the front desk was horrible. I arrived called, no answer, called again no answer. So I went to the door to let them know I was there to pick up my dog they see me standing out in the rain then continue to work. Few minutes later open the door for another customer then let me know I'm supposed to call and wait in my car. They had an attitude I tried explain I called several times but she was closing the door. Then another one comes out later to take my payment didn't seem like she was in a good mood either. I understand they can get pretty busy but no need to be rude.

Good vet and great communication

Puppy training classes are excellent

Very helpful and made me & my little Beagle comfortable. The vet was friendly and answered all of my questions

Great doctors, wonderful, friendly staff. You can tell this hospital loves and truly cares for pets

We took our mastiff in because she had some really large swollen lymph nodes. They called and said it doesn't look good... we are pretty sure its cancer....well we are 95 % sure. We can do blood work or fine need aspirit and get a better idea of actually prognosis. We wouldn't get those back for 5days. Keep in mind leading up to the appointment, they were so rude to my husband, so unprofessional, we gave them his number 4 times and yet they still couldn't mange to keep it, the list goes on just with the drop of situation. Here we are 5 days and we are told it seem that they didn't get any lymph nod in those test and it was fat so the test are no longer good. Can we bring her back because now there are 4 other drs here and we can all give it a go. This test alone was over $300. Now calling around to other stand alone vets, we took her here because we were paying the insurance, but come to find out this can be done in the office for under $50!!! The office manager then tells me, well this test is not always accurate and it can be common to not get results but the Dr on Saturday told us this was the best one to go with so we can get a clear picture. We will never be back here again. They have made for such an awful experience when time could not be on our side as Lymphoma is so aggressive. A week has gone by when our girl COULD have weeks to live. We have now made an appointment with Alta Vista Pet Hospital and they have been so wonderful.

Rude, unfriendly and unprofessional. left my dog outside in the rain.

I took my dog here with his shot records because he wasn't eating his bacon with normal enthusiasm. Even though he had his puppy shots, was eating and drinking just not as much as usual... they proceeded to try and tell me he had a positive parvo test.. being that I have had lots of experience with puppies and Parvo. I suspected they where trying to take me for a ride ! I paid for the treatment which was $463 after I agreed to sign up for their wellness plan. Well the next day my pup is acting 100% normal... no diarrhea or throwing up eating just fine and definitely not parvo. So I take my puppy to another vet and run 2 parvo test and nope no parvo !! I talked to them about this and they informed me I could cancel my Wellness plan but will have to pay for the test the plan covers. I’ll keep the plan for a year and use it to keep him up to date on shots and small things a vet tech can do but as far as anything real concerns or accidents I’ll be taking him some place else. It is sad people who are supposed to be animal lovers would use others peoples love for their pets to run up a check on them. If you just did good business and cared about the animals people would come there even if it did cost a little more. It’s not about money it’s about taking care of you pet.

Great care decent fee structure clean and organized

The staff and veterinarian's are wonderful caring professionals!

Excellent help - had in stock the item I needed.

Since we just recently moved to the area we haven't been going to this one for very long but so far they've been really nice to deal with.

Love the care and attention to my puppies. They had they spay surgery, and it doesnt seem they had pain at all, so well they came home!