PetSmart Cypress, Texas

359 reviews

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Reviews: PetSmart (Cypress)

All reviews (359)

Yelp (25)

Google (334)

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Cindy Rizzato

2 years ago

Keeping fish in a tiny cup is absolutely unacceptable!!!!!!! They can’t even swim in a circle and there’s no oxygen. Several of them are desperately swimming upside down barely alive!!! Do not support this store! I went in there to buy dog food and can’t stop crying. I’m traumatized!!!

G Floor

2 years ago

When I drop my dog off for grooming the people were agitated that they were shorthanded and rude against my judgment I left my dog there and be groomed after I picked her up she was so scared and shaken for days I don’t know what happened but I won’t be back she is 7 pounds and defenseless

Richard Taylor

2 years ago

Their prices are way cheaper than Petco.

Zainab Murtaza

2 years ago

Friendly employees, very clean and fully stocked on hard-to-find items for exotic pets!

Dawn Brennan

2 years ago

I love this store. The staff is so friendly and they are well stocked with supplies


2 years ago

They were out of a lot of things, but isn't everything like that now?

Vik M

2 years ago

I come here sometimes when I need something real quick (if for whatever reason I can’t order it online). However I do have a problem with the some of the cashiers. They gossip about other costumers very loudly which is inappropriate.


2 years ago

Was told they no longer price match, spoke to "manager" who boldly lied saying they stopped doing it last year even though I buy my dog her food every 2 weeks and price match with no issues at other petsmart stores. Called the location closest to me who told me they still price match. Will be reporting this horrible customer service to corporate.

A. Cortes

2 years ago

No employees to be found. And if you find one, they have an attitude.

Bill McConnell

2 years ago

Good store and usually good assortment, but I think the supply chain problems have hurt all stores. People are helpful. You can get what you want, just be willing to switch brands.


2 years ago

God AWEFUL experience and attitude from the manager

Gerald Skinner

2 years ago

Simply outstanding pet store. I can get my dogs monthly prescription, take him for his yearly check up and reload on his snacks.

Doyle Gregory

2 years ago

Fish selection was pretty thin.

Jocelyn Griffith

2 years ago

They don't display price tags on shelves.

Nicholas Foley

2 years ago

Had what I was looking for, and were able to let me know why that would be a waste of money, and how to remedy the situation properly.

Dylan Dolenski

2 years ago

Great selection of aquatic species as well as everything you can imagine for your furry and scaly friends!

Eddie Washington

2 years ago

Everything I needed and saved money too.

Kathleen De Bock

2 years ago

Found all that I needed.

Mark Anderson

2 years ago

Was a little short on stock. Staff was not friendly

Michelle Suter

2 years ago

Average Petsmart, nice clean and organized. They are great for shopping when you need it NOW!

Carlton Colmenares

2 years ago

The Walmart of pet stuff. We needed a cat door and found what we were looking for straightaway.

David C

2 years ago

It's a decent pet store with a large selection. Probably the biggest perk is there are groomers and a vet in store, so it's a one stop pet stop for us.

gil torr

2 years ago

Awesome staff at this location!!! Our one stop shop !!

Hyooge Kawc

2 years ago

Completely unprofessional workers 10+ people in line and the girls are just chatting not opening up more registers and then proceeds to answer phone calls instead of helping people on the ONLY register! Unnecessary attitudes and a complete lack of care of their customers... Not ever coming back there again...

Marni Williams

2 years ago

I always shop at Petsmart since both my dogs are on prescription dog food. I can always find what I need and since I have the treats reward program I earn discounts and coupons.

Amy Strong

2 years ago

Very nice and helpful employees. This location has been the best so far!

Abigail Trimmer

2 years ago

I had a great experience shopping here. I just got a new puppy and needed help finding a few things that I would need for her. Victoria was great and really helped me to find what I needed. Great customer service.

Danielle Flores

2 years ago

Absolutely love visiting this pet store! The only downfall is they always seem to be out of crickets. But other than that the employees are always great and everything is stocked up.

Brenda Tanner (Bre a.k.a. Atlanta)

2 years ago

Wouldn't cut my pets nails due to I didn't have her rabies shot record with me

Jay Shaun

2 years ago

It was a complete inconvenience when I left my prescription card for dog food at home. They need a more automated way of managing this service.

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PetSmart, Texas, Cypress

25829 Nw Freeway

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