PetSmart Conroe, Texas

So clean and organized, quick attentive staff made the line go by in a wink. In and out in under 10 mins with a line

Brandy( Curbside/ Store Pickup) was extremely sweet to speak to, and I was able to have someone pick up my order within 30 minutes of ordering it online. I wasn’t able to pick up my order since I have covid, and she left me such a nice little note. Great experience! :)

Ok so... I've been inside this store a couple of times. And I must say, the last 2 times I've been there I've found dog food that expired back in October 2021!!! I have been a great customer to petsmart since I got my ESA. But, I had to bring it to their attention that the dog food is out of date! We just had a scare with dogs dying from food earlier this summer. Now I know why, the food maybe too old to consume! I hope this older store can find a better method of rotating stock so this doesn't harm a dog in the future! Please fix this!!!

Great store employees are super nice. I have gotten all my small pets here and my dog and cat both go to the vet here.

Quiet store, low on supply for cat stuff on the furbreeze litter system. Silicone collar break away options for cats pretty awesome ????????, the dog daycare here looked like it was poppin off, the hamster section here looks like someone there loves them ???? they had fresh food, water and bedding nice to see. They have a cat water addictive I put in my cats food to help them stay hydrated I've noticed a difference with it so I suggest that. I also suggest the furbreeze litter system for squeamish ppl, if you looking for a good cat brand that is decently priced ??? I will have to double check and update this sorry.

Bianca was great in helping me find the correct dog treats.

The Woodlands Petsmart Pets Hotel does a great job with our pets every time! We love the staff, they are all very friendly, professional and so loving to our pets . Our crew is happy there, which is a big relief when we have to travel. We don’t want or need to go anywhere else !!

Horrible. In the fish area I saw a turtle tank with 2 pretty big turtles in a small tank with nasty water. One of the turtles seemed to be injured so we asked a employee of the turtle is okay. He didn’t even mind checking he just said yes and went along his day. And then we looked and some more of the fishes some fish tanks water was disgusting. It wasn’t clear and some dead fish. It’s sad these people don’t care for animals and can’t clean a tank.

Ordered item for online for in store pick up and it was ready at the front. As item was heavy, an employee carried it to my car which was so helpful! Staff were so friendly! Good experience.

I don't think I could ask for a better team than this store here. Cole and Tim have outstanding customer service. We were in the store for over an hour getting materials to re-do our 125 gallon fish tank. Anytime we had questions Cole was right on top of it and knew what he was talking about. At one point we needed to step outside for a moment and Cole and Tim both made sure that no one messed with our displays of rocks and plants. Not once did they complain or seem annoyed that we were still in there after so long. We appreciate all of the help both of you gave us and will update the review with a picture once the tank is completed!

Dixie was happy her Doggie Spa.????

Thanks for the Great Pet /Santa event. Santa did a great job with the crazy pups.

Order a Aqueon 75 air filter for my son's aquarium and this is how I received it. Found out it was a return that should have never be put back on the shelf. It had dead grass and cobwebs on it, they could of at least attempted to wipe it off.

If I could give 0 stars I would . Don’t board your dog here

Customer service was helpful and polite.

Had my Doodle groomed. Great job

I appreciate the careful attention to our new puppy. I also appreciate the fact that we were given good feedback or her appointment. From drop off to the informative phone call to pickup we were pleased. Having the app to access records and 24/7 access to a vet means much.

Tank was super awkward to carry, one of the employees helped me carry it out and we talked about our cars.10/10

Horrible service and very unfriendly personel. Found another groomer.

Very customer rating when you talk to them about do they have food and when you go into the store they barely help you

Both of my cats were boarded at this location for 7 days last week. We called multiple times while we were away and was assured that they were both doing fantastic and feeling well. An hour after we picked them up they started to sneeze excessively and were in respiratory distress. We then had to immediately take one of my cats to the pet ER and he had to be placed in an oxygen tank and administered IV’s to help stabilize his breathing. The following day I had to take my other cat to both Banfield and the pet ER for the same symptoms. Both were taken back as critical patients. Come to find out, they both contracted severe upper respiratory infections while staying at the Pet Hotel. I have tried a multitude of times to call up to the location and speak with the manager, have stayed on the line for 15 minutes each time, without anyone picking up. Needless to say, I will no longer be bringing my babies to this Pet Hotel and will be sure to pass this information on to anyone who may be considering leaving their pets at this location.

You can never go wrong here, they normally always have what I need for my baby husky. Everyone there makes him feel so special by giving him lots of pets and scratchies!

Groomers were judgmental and made my dog anxious just because we muzzle him and he is a pit mix. Will not be going back

Such a warm and inviting location! The staff was always checking up and attending to us. They always had a positive attitude!! I will be coming back soon

Always a good experience at PetSmart. Just have to keep my daughter from the cat adoption area ????

Wish there were puppies to look at! Was hoping to convice my hubby to adopt one lol. Staff was really nice and we ended up leaving with 2 beta fishes

The PetSmart hotel is great. Banfield is great. The grooming service is questionable. Other than that

I took my dog in to get a bath and a brush, which includes having the hair trimmed from her pads/paws. Her pads/paws were not trimmed. Also, my dog went in wearing a Calming Collar (because she recently went blind and it really does help her.) It was around 7:30 pm when they sent a message saying she was ready and she could be picked up. After picking her up and getting home, I noticed that she didn't have her collar on. I called the store and spoke with the manager. He told me that it was against the policy to take a pet with anything around their necks and that the groomer told him that when I dropped her off she wasn't wearing a collar. I tried explaining to him that she always wears one and why. I told him that she had it on when I dropped her off , that I had just bought it, and it cost $30. He told me that he didn't know what happened but that she didn't have one on when she was dropped off. He said he didn't know what I was wanting and I told him I just wanted her caller back. I bought that caller from her vet which is in Tennessee and I am in Texas visiting so I can't go back to buy another one. It's amazing to think that the groomers are so perfect that they would never make a mistake like that at least according to him. The groomers appeared to be very nice and talked about how they fell in love with my dog because she was so good How hard would it have been just to do what you're paid to do and to return what belonged to my dog.

We had our dogs nails cut. Very fast and a nice job.

Excellent service. I called for a specific product for our elderly granddog. This Petsmart was the only store of the 5 I called (not Petsmarts) that had the product and held it for me until I could pick it up. Thank you so much!