Timber Creek Small Animal Hospital Canyon, Texas

New- 1-10-22. Well. My mind is now changed. They are not what they once were. I've been going there for somewhere over 10 yrs. Today they lost my business. The people are still nice but that's it. Won't go into full story. Wanted to charge me almost 50$ more for being 8min after 5. I got there before 5 & was in waiting room. They don't close til 530. They have gradually been falling in their rating for a couple years now in my opinion. Not worth my time to drive the extra distance anymore. Old-I've been using Timber Creek for around 6 yrs. I have 3 girls & have had 2 litters. Well, my dog did????. Anywho, they are always super nice on the phone & in person.. I have called them allot asking for advice on various issues. They always help me until I understand. Extremely helpful in person as well. I've yet to have a bad experience. Thank you

Mid-diagnosed my elderly dog, and sent us home with another medication. We decided to get another opinion at another vets office and my dog was actually terminal and had to be put down, and was in tremendous pain. We experienced horrible customer service in a very sensitive situation. We’ve used this place for years, and will never come back or recommend them to anyone.

Very caring and they did an awesome job neutering my dog. They were very caring and answered all my questions.

I really appreciate that Timber Creek Small Animal Hospital takes the spay/neuter vouchers! I took in 3 cats and a dog and had them all spayed/neutered and a hernia fixed and they are all doing so well! Timber Creek made it so easy to check in/out and all of the employees were so helpful! Highly recommend!

Even with pre purchased vouchers that were supposed to cover the costs, the vet saw fit to charge an extra $800 because our dog had an infection. BEWARE, these people will price gauge you and won't tell you until it's too late.

I love going here. I have always relied on they're expertise especially when my animals have been misdiagnosed or not cared for appropriately. They see you in a timely manner and for me do the best they can to fix or educate me about what care my furbabies need to correctly treat them. It had been a struggle to get out there because of the distance and my health but I'm definitely going to make it a priority. Everyone there is so kind and understanding and really care about animals. They spend the time needed for you and your family.

I've taken all of my animals to this place. I've only met the 2 lady vets. Both were awesome, super friendly and knowledgeable. The prices are phenomenal. I would highly recommend them.

Dr.Dusty Demere is a great vet, however I have never been more disappointed in the way business was done today! My dog unfortunately had a skin condition and needs to be on medication. As I’m checking out the lady tells me that the total will be $81. I say ok and hand her my debit card. When I get to my car and look at the receipt and realized I had been charge $181. I immediately call and explain I was not aware of the cost and believe that cost to be extremely unreasonable for a 1 month supply. I am then told that there is an alternative medication that would cost $20 or I could give her OTC Benadryl. I agree to the do the alternative and am then told that they can’t take the medication back but I can donate it back to the with out a refund or credit. But they would give me the first month of the alternative medication for free. Keep in mind I had not left there parking lot. This made absolutely zero sense to me. I’m not allowed a refund or an account credit but you will take the pills back as a donation and still charge me for the new medication. I feel like I was completely scammed and have never been so disappointed. I want to make it clear that Dr. Dusty Demere is a great vet and is very good at his job but this whole situation could have been prevented. And leading with the affordable alternative medication would have been a better solution and if it did not work move to the next solution.

After the treatment my poor pup and I received, I will never return here. They tried to misdiagnose my dog saying he had Parvo and he clearly did not. Not once did I see the actual vet and then when it came time to leave...they were deadset on making me place my dog in my car when it was 105 degrees outside before I paid because he had "parvo". This all happened on Thursday June 24th. I took my dog home and he is doing just fine now. I highly recommend you look other places for treatment of your animals. Had I actually believe the parvo diagnosis..I would have spent almost $1000 treating him for something he didn't even have.

We’ve been taking our dogs here for over 6 years now, their prices keep going up honestly personally I don’t feel like they care about the animals best interest all the vet here cares about is money, only go here if you have money burning a hole in your pocket, and Chris he was rude so rude on the phone,

I am at the vet and call be for I came at 1100am and got there and did not see my did probably will not ever give these vet any more ov my business unless he call me tn make it right

Bad experience gave my dog anything then told me go to another vet

Vet technician took my dogs drainage tube out way too early. Came back in a few days later with his incision filled with fluid. Doctor came in and told me that it was the vet techs fault and charged me the full $200 to replace the tube. Terrible customer service. Had to pay full price for something that they screwed up.

Yesterday we had one of the worst days you can have as a dog parent. Our sweet puppy Dolly had an irreparable mass sitting atop her heart and was near her end. The staff was so kind to us before, during, and after the procedure of putting Dolly to sleep. It was near closing time and they didn’t mind at all. They made a horrible situation bearable. Everyone from the receptionist, the vet techs, and the veterinarian himself were all compassionate and sincere. We really appreciated their service to us and will recommend them whole heartedly.

I had to take my puppy to another vet yesterday to have her spayed because I adopted her. The whole experience yesterday was terrible. Today I called to see if Timbercreek would take her staples out and she said of course and there is no charge as long as there’s no infection. I’ve used Timbercreek for years and love how kind they are and give the best care anywhere.

I needed to get both of my dogs seen in a timely manner and timber creek did not fail! They accepted both of my dogs, not new clients, and got us in as fast as they could. The doc and staff were all so kind and informative in every aspect. Annie was very sweet, as well as the tech. The doctor took the time to explain things to me, even though he was swamped. My dogs have chronic health issues and I just found my favorite vet! Thank you Timber Creek!!!

I have used them for years and they are great!!!!!

Had a good experience. Didn't have any sort of wait, and the staff was friendly.

These guys are great! Dusty is very friendly and more importantly cares about the animals. They do get busy at times because the do great work and have great pricing. Well worth the wait if you have to wait.

Took my puppy here for a spay and rabies vaccination. Every person I came in contact with (over the phone and in person) was extremely pleasant. I am new puppy Mommy so I called several times with questions and the woman on the phone was always patient and helpful. When I dropped my puppy off she peed several times because she was scared to be in an unfamiliar place. They cleaned it up and told me not to worry because it happens all of the time. When I picked my puppy up my toddler was cranky and the front desk woman was so patient and let him help her with her credit machine receipts. The prices are unbeatable and the patient care in more than I could have asked for.. Thank you to everyone at Timber Creek for an exceptional experience! Your patience was so extremely appreciated!

Beware ! The small animal vet there is the most aarrogant and unskilled vet I have ever delt with . Save your money and your time. Do not go to him. And do not let him cut on your pets! I am disgusted at the lack of professionalism and morals!

Our sweet puppy contracted the Parvovirus and Dr. Demere and his team took my pup in right away. They took time in answering all of my questions I had about the situation and explained everything thoroughly. When it was time to take her home, it seemed as if we took her home a little earlier than we should have, so I called and they wanted her back immediately to hook her back up to an IV. Had they not explained in depth what Parvo is and the whole process to me, I probably wouldn't have been so aggressive for her. I am thankful for this clinic and the team. They were very attentive and always nice every time I called to check up on my pup. Forever will be grateful for them for saving her! My older GSD has been coming to this clinic as well and they are always so wonderful to her - especially the receptionist. It's always nice going in somewhere you feel comfortable leaving your pets.

While I wish i could say I had a good experience, I definitely did not. I have taken my cats there before just for shots, but this time around it was for an abscess on my cat’s neck. It took over 2 hours to be seen and I had work that day, which I did not make it to. The vet was not very kind and seemed like he hated his job. I will not be back in the future. Little to no care about the wellbeing of my kitty made me nervous, but he’s home and comfortable.

So thankful for Dr. Demere, Dr. Patton, and the team at Timber Creek for helping us get a jump start on helping a very sick dog when we had a difficult time getting what we needed. Very professional and caring.

I have been going there for awhile and there are very nice people there but just be prepared for a LONG WAIT. It is usually 45 minutes before you are able to get into a backroom. Then there is a 15 minute wait. I had to go to another vet because I just don't have the time to wait that long.

They delete your post......cat killer....

Worst place u can take your pet . Very uncaring place . Dusty is very hateful and he likes to do what he wants . Not what is best for the pet . They over charge and I found a place that cares for my dogs over all health

We used them when we had our first car Elmer and now we are using them with our new angle Penny. Always very nice.

When I found out that Miss Ed had cancer they we're so kind and Dr Damery went above and beyond. And when the time came to relieve her of her suffering he was not only concerned about her but concerned about us ! …

We first came to this vet after a friend recommended them years ago. We have three dogs..a Siberian husky male, husky/lab female, and a daughter from the two. We have brought them in for booster shots and rabies vaccines, had one female spayed, and a couple of checkups in between. Over the course of roughly three and a half years we have zero complaints. Their prices are better than most if not all vets around the area and we have never had to wait an unreasonable amount of time to be seen. Will continue to come here.