North Austin Animal Hospital Austin, Texas

This place is amazing. All of the staff is extremely helpful and friendly. This is one of the few places I would entrust with my pet :)

I have an anxious GSD rescue who is very reactive to other dogs and generally doesn’t like being at the vet. Even with the appropriate amounts of trazodone, it’s a very stressful experience for him. NAAH has always been fantastic for us. We can call from the parking lot to ensure the coast is clear and avoid confrontations with other pets. Dr. Pena was amazing at administering his shots and getting his bloodwork done, to the point that he didn’t even notice (partly because he was so concerned with the other smells and sounds outside the exam room). I no longer live close to their office but their patient understanding of my boy’s issues is well worth the commute, even on Mopac. Everyone on their staff is amazing, I can’t recommend them enough.

We brought our geriatric kitty in when she wasn't feeling well and she normally does NOT do well in vet clinics. Dr. Little, Mary and the rest of the staff we amazing. They got her the help she needed, were very kind and very responsive. We can't thank you them enough.

Someone one social media is complaining about an experience at your hospital without having any understanding of how understaffed the whole industry is so, I'm leaving you a good review to fight anger with empathy. Veterinarians and vet techs its incredibly hard to do what you do on a daily basis but you are appreciated by some of us!

I can’t say enough positive things about NAAH, the staff there and Dr. Pena. It’s difficult to find good quality care for exotic pets and rats especially tend to have health issues. Through multiple surgeries and upper respiratory infections, I have been treated with such kindness and had all my questions and concerns answered. My mischief would not be alive, happy and healthy today without NAAH. Even when I can sense that staff is overworked and understaffed (a widespread problem of the field in general made worse by the pandemic), they were always so quick to respond to my emails, keeping me in the loop and working the girls into their insane schedule as quickly as possible. If you are looking for a vet hospital with quality care, empathetic staff and incredibly knowledgeable professionals - this is it.

To be fair, most of the time they provide good service with nice staff. That's why I gave two stars. However, I can never rely on them in a critical condition because the availability is always one week out. Unfortunately nobody is able to anticipate when their pets are going to be sick, so having a hospital like this is kind of pointless. In addition, some new technicians are just rude by trying to make their customers look like idiots when they ask questions.

Wonderful staff and doctors. Special thanks, but not limited to, Dr. Castillo and Dr. Savageau with my pets most recently. Also, vet tech? Cody has been outstanding with caring customer support.

My bird LOVES his doctor! The front desk is friendly and the doctors' assistants are nice and thorough. They are Covid aware.

love how professional and friendly this team is! They always compliment my cat on how handsome and fit he is and, as a father, I have to say it makes me feel proud

Great experience at North Austin Animal Hospital! Very warm and professional. Will definitely continue bringing my dog here.

Great and safe place to bring your little animal! I've taken my pet rats on numerous occasions and every time felt like the staff and Dr Pena took great care of them. Highly recommend

We brought our guinea pigs here for the first time just a few days ago and will definitely continue to use this vet. The care was professional, the staff were incredibly helpful with all our questions, and the price was reasonable for exotic pets. They also provided an extensive care packet on guinea pigs, which was very nice. Their communication has also been phenomenal, even checking in with us the day after the visit to ensure we didn't have further questions and our pigs were doing well.

My husky has been coming here since he was 8 weeks old. He loves this place and so do I. They make sure you're up to date on everything.

We went here sadly to say good bye to our fur baby. He was 13 and had congested heart failure for a year. This place was amazing at a very bad time for us. They treated us and our baby with dignity and respect. The vet came to speak with us when it was time and comforted us. We are very pleased we chose this place it was a light at a very dark time.

After calling two other animals hospitals that provided services for exotic reptiles, I was told I had to be on a waiting list (possibly 4-8 weeks wait) for a well care visit. North Austin Animal Hospital got me in 4 days! The assistant was welcoming and professional. The doctor was informative, took the time to physically examine my bearded dragon, determine his weight, checked for obvious physical abnormalities. She examined him for signs of dehydration and weight loss/gain. Also took sample stool to check for parasites. I was pleased with my first visit! The only issue I didn't like was I had to pay a deposit when I scheduled the appointment. I was told people schedule appointments and do not show. I was skeptical but I agreed to it and it worked out. I would recommend this animal hospital!

My cat and I love NAAH!! They are super friendly and timely with appointments and have been a great partner for me as my cat is my first pet.

The exotic veterinarian was absolutley wonderful! He did everything he could for my Cooper girl and tried to keep cost to a minimum for myself. She did so much better from the moment I picked her up, for about 2 weeks. See, she was a VERY sick girl when i took her in. We were all surprised that she actually made it out of the facitlity! And even more so that she seemed to be doing pretty good for as long as she did. However, i waitied too long to take her in in the first place, and she didnt make it. But the North Austin Animal Hospital helped us so much! They gave us 2 more weeks with my pretty girl that she was papmered and spoiled and loved. Thank you so much.

As a parent to many rats, I LOVE the North Austin Animal Hospital. I've been going here for my main vet needs for two years now and am always so impressed with them. The staff is kind, knowledgeable, and they all genuinely care about each and every patient on a very personal level. They've made time for me to come in immediately during a sick pet emergency (and successfully treated that rat too!), have done successful surgery on a very high risk rat of mine (who also healed nicely with barely a scar), and when one of my rats passed away of old age and a chronic genetic disorder they treated him through, the staff sent me a handwritten sympathy card with their own personal anecdotes about my boy, which really touched my heart and really wowed me with just how much they all loved my rat that they had personal favorite things and memories about him. The staff here has helped me keep all of the animals in my care happy, healthy, and comfortable. They're always open and honest with me so we can make informed decisions about my pets' health together, and they always look for ways to keep pets healthy without giving up. A rat of mine that initially did not have a great prognosis healed and thrived under their care and made it to old age comfortably and happily. Another thing that is very important to me is how they respect my knowledge and experience with both caring for animals in general, most specifically rats, as well as my deep knowledge of my own rats. They've always included me in the medical process by also asking me questions about my pets and for my own opinions. My concerns have never been dismissed, and I've never been spoken over or condescended towards. Everything is always a mutual dialogue. The prices are average and fair for exotic pets, and I've found the prices for more intensive treatments such as biopsies and surgeries incredibly fair and affordable. Medication is more affordable than other vet offices in Austin, and is mixed onsite which is such an amazing convenience, especially as I rely on public transit. They also accept CareCredit, which is helpful and appreciated as well. Of course all of their pricing is really great when you add on the high quality of personal care. My only negative critique is that sometimes the schedule gets booked up quickly for exotic pets, but with the hiring of more staff recently, I'm hoping it'll be easier to get appointments soon.

I have been using this Hospital and boarding facility for 8 years. Always a pleasurable experience, the staff treats people right, and you can tell they really care about the animals. …

Good experience and friendly staff.

Booked like everyone else in town it seems

Very good with the bunny

Would've left 0 if possible. These guys put an appointment for me at 4:30 today, then told me the vet is no longer available. Then they told me I can "drop off" my pet tomorrow morning without me being able to attend. So they are just expecting people to blindly leave the pet, and trust whatever they choose to do with the pets. Heck, you don't even know if the vet glanced at the pet during his/her coffee break between other appointments. Irresponsibility at its finest! I can't imagine what would've happened if I yielded to these wild requests: "Here you go sir. Your pet is ready to be picked up! Since you weren't here, we took the liberty of performing an X-Ray, multiple bloodwork and Surgery. Your bill is $10,000."

Always helpful and super friendly. My dog Kat actually loves coming here.

My family and I recently lost our dog to old age. NAAH was considerate, kind, compassionate, and gentle in their approach to helping us through this emotional procedure. They made sure that we, and more importantly our little Buddy, were comfortable and cared for from beginning to end. I cannot offer higher praise and gratitude.

I had an emergency with my parrot today and he was treated very quickly. The doctor and staff were incredibly kind to us and throughly explained the situation after assessment. Very thankful to them. Highly recommend.

These guys are amazing. They are always friendly, extremely helpful and if one person there doesn't have the answer to a question, the next one will. (Trust me. I ask alot of questions) AND they see reptiles, which is great also.

North Austin Animal Hospital offers exceptional service for you and your pets. I took my senior dog for a consultation, vaccines, testing, and then back to have her spayed and every part of the process was seamless. The doctors and staff are incredibly friendly and easy to talk to, they break down post-op care for your pet to a T. Will absolutely be returning here for future vet visits. Highly recommend!

I don't know what I would do without this place. Every person that works here clearly has a huge heart for all animals. I am not an easy customer, I tend to freak out over anything wrong with my baby, but they never meet me with anything but patience, understanding, and compassion. Cancer, Cushing's, a seizure disorder...they've helped my best friend through it all.

I work in *human* healthcare, so I understand the delay. I checked in for my appointment at 12 and didn’t get a call back until 12:37. It was a long wait. The doctor called me and told me about my cat and answered everything and apologized for the delay. She was super professional as friendly. So was the tech that took my cat in and out of my car. I loved that they called my cat my “baby” on the phone—a very sweet service. I did ask for an estimate of service and had to call back actually to get it. But other than that, very friendly!