Firehouse Animal Health Center Austin, Texas

Everyone I talk to is SUPER communicative and patient. Cannot recommend them enough, especially for those trying to navigate being a dog parent for the first time!

No matter what has gone on in the life of our pets: Random illness, regular check-ups, surgeries, or teeth cleanings - literally everyone on staff at Firehouse is knowledgeable, thorough, kind, and does the best by our pets. One of our cats was under Firehouse's care when he was diagnosed with heart disease. We were able to keep him comfortable for a few months. When it was time for him to pass, everyone on the team was there to help us through. We even got a sympathy card from our main vet. Thank you all for your service :)

After having a bad experience with the level of service of this place and the staff reaching out to solve my concerns, I'm giving Firehouse another chance to perform and raise their levels to my family needs and standards. I'm selecting 3 stars because I'm still yet to determine how will things develop in the coming months and if they will be able to provide the services that we need at reasonable costs. In my last visit, I was happy to discover we can get into the clinic now and not forcing you to do curbside, which I hated. And they only provided the services we requested and nothing extra, and did not try to coerce me into getting things we don't have a need for or don't want to spend money on at this time. Hopefully things will continue to improve. I wish things had been handle efficiently since the beginning without me having to raise my concerns and complaints. But this is where we are now and we will see how things develop.

Our dog was suffering and Firehouse got us an appointment that day. We had recently moved to Austin and were lucky to have asked a neighbor who they used. The staff and Dr. Mozisek were awesome! They were genuinely concerned about our dog and his health! Place is very clean, too! Will highly recommend!

I cannot recommend Firehouse - Westlake enough! They take exquisite care of our dogs and they even remember them visit to visit asking specific questions about how they are and noting what has changed immediately. Dr. Saunders and her team deserve 10 stars. Photos of our pups included!

The veterinarians and vet techs here are so caring and wonderful!! They take the time to explain things to you and answer your questions, and I never feel like they are rushing me out the door. We have had various health issues with both of our rescues, but they are both now well on their way to good health and happiness!!

We really lucked out with Dr. Weeks. She is kind, thoughtful, thorough, and knowledgeable. My 12 year old kitty, Hendrix, has recently been diagnosed with asthma and Dr. Weeks has been nothing short of amazing in planning and providing his treatment. She is patient and genuinely empathetic to pets and owners alike! She even made sure we were aware of an alternative pharmacy to get the best deal on a very pricey prescription. I worked in vetmed a few years ago and I can say I am so impressed with our care. Thanks Dr. Weeks and of course a big thank you to all the amazing techs and wonderful client service team members that keep the clinic running smoothly. We’re so grateful. We appreciate you!

There is just no veterinarian in the area like Dr. Saunders. She is kind, compassionate, and extremely knowledgeable. She is the only vet that I have been able to trust with our dog. She truly goes above and beyond in every single way. We have been to many other vets in the Austin and surrounding area and they have always left me feeling like it was all a business or to make money. Firehouse is the opposite of that. I trust Dr. Saunders and would do anything she recommends for our boy. Thanks Dr. Saunders for being so dang awesome! Also, a plus: our dog Jeffrey is totally obsessed with her, too.

My dog wasn’t taken care of in his early years so in his older age he needs some extra extra care. He definitely a frequent visitor and he loves them. He’s had two successful surgeries here and I couldn’t be happier they’ve always made me feel at ease. He also goes monthly for nail trims. I moved to the other side of Austin but I still take the drive so he can go where I feel he’s safe and getting the best care. Also during shutdown I was very worried going anywhere the curbside service made me feel at ease and they always had masks.

I’ve been to this veterinarian facility previously, for my other fuzzy family members. However, it has been a few years. Our cat had developed a very obvious UTI issue, I suspected urinary stones. This issue can be deadly. We brought him in for help. The vet technician is actually awesome, the only reason I went with two stars. The veterinarian, is absolutely incompetent. After spending $600, X-rays and urine labs (plus the visit), the only feedback was use happy cat spray. Several days later, I received an email for prescription cat chow ( I had already purchased this, from Petco). We were actually able to collect very large stones from our cats urine, off the floor. I never did receive a follow up from the vet. I have no idea what the lab results were. I’m permanently done with this facility. I hope the awesome tech, moves on. OMG, my son keeps asking “What did the vet say? How were his labs? Did they email you yet?” Nope… Fancy Westlake facility, typical high prices for the area, lovely receptionists, horrible, incompetent vet! If I can diagnose and take better care of our cat, than a vet- then that vet needs to find another career! Soo, a follow up. After I posted my review, I finally received an email from the vet (ironically?). Obviously, my cat needs antibiotics, and yes, the labs came back with a bacterial infection, and told a week later. Also, a ridiculous email from the vet, she couldn’t contact me, my phone number wasn’t working. Hmmm, my phone number works when it’s dialed. I have no use for pathetic lies, iPhones record all calls, even if I missed them. So now, a ridiculous lie and incompetence- I don’t need t-shirts, a fancy waiting room, coffee or tea, I need competency.

They take great care of my dog

Firehouse is awesome. They have taken care of my fur baby for years. Very grateful for Dr Mo! Miss Bee loves y’all!

New to the area. Was soooo impressed with Firehouse. Have lived in CT and Fl and by far...best vet experience. My puppy got a full check up, and they answered all my questions. Quick to get back to me on her test resultstoo. TY for caring 4 my baby.

Update: Unfortunately Minerva left us on Friday. She had an incurable blood disease that left her body incapable of producing red blood cells. Dr. Saunders did everything she could to make Minerva as comfortable as possible for as long as possible. After she passed, Dr. Saunders and her team reached out to express their sympathies and gave me a plethora of amazing resources on grief and healing for both me and my other two cats who were devastated by their sister’s death. I have never met a more kind, sympathetic, and compassionate team. I am beyond appreciative for everything they’ve done for our family. —Firehouse is the best thing that has ever happened to our family and our cat Minerva. The doctor and the staff listened attentively to our concerns, addressed the issues they saw, were empathetic to our situation, and gave my sweet baby girl another chance at life after our regular vet labeled her a failure to thrive. I have never been more glad to have gotten a second opinion! They have also followed up after her initial appointment to monitor progress and address any new questions. I couldn’t be any more grateful to the Firehouse team!

I love Firehouse!! I rescued my pup about 3 months ago and he's had a few minor things occur and I've received the best care for him at Firehouse. The entire team is super compassionate, quick to respond & I feel very confident and secure with the care they are giving my dog. I have asked 100's of questions and they are patient and very willing to walk me through all of the options to care for my dog. I would highly recommend Firehouse to anyone in need of a vet.

Both me AND my dog love the staff at Firehouse! They always take such good care of my boy and explain everything clearly and completely to me. They are also so kind and will work with you to find options best for you and your pet. Our last appointment was during all this COVID stuff, and though I wasn't able to go in with him, the experience was as great as ever! One of the staff members came and got him, after calling me to get his history, and after his exam, the doctor called me to let me know how it went. We love firehouse! Such great staff that care for pets and their people so well!

Firehouse was there to help me take care of my community cat. They are one of the few clinics who will even see a community cat! They provided awesome care for him. Thank you!!!

I only wish you were across the street from my house, but you're definitely still worth the drive! Thanks for all you do to take care of my dog and cat!!! They love coming to see you!

These guys are the best. The intake was smooth and the socially distanced hand off for our new puppy's checkup went off without a hitch. The staff was very friendly, competent, and polite. It was our first time with Dr. Mize, and it was was clear that beyond knowing what she was doing and communicating clearly, she really loves pets. It's no surprise, as that combination shines through with everyone at Firehouse. The follow ups were quick and clear, and made it obvious our puppy is in great hands.

Dr. Laura Saunders took great care of our puppy! Our puppy was sick with a high fever and Dr. Saunders was able to take care of her. We were worried about our puppy but Dr. Saunders professionalism, communication, and care for our puppy gave us relief. Thank you Dr. Saunders and Firehouse for taking such great care of Peaches!!

Pickle loves coming here and the staff is always so amazing! They always have the pets best interest in mind while incorporating the owner's concerns. They never make you feel bad or embarrassed about having to decline certain things bc of cost and help you figure out the right treatment plan for priority things to keep your furbaby healthy and happy! They really do care the most about making sure your pet gets the care the they need:)

Just moved to Texas and this vet has been by far the best bet I have ever had. They are very quick, efficient and kind. I highly recommend this over any other vet !

Dr. Saunders + team have always been so sweet, helpful, & compassionate when it comes to caring for our Greg & Lou. It's so nice to know our family members are getting the best care, in an environment where they feel safe. We feel so lucky we found Firehouse!

I feel like I am taking my dogs to the "Wizard of Oz Vet"... dogs go inside and the Vet calls me (in the car out front) to discuss how the dog's doing. The Vet ALWAYS takes time to explain things - never rushed! Dogs are all smiles going into the facility. Covid19 changes the way pets go to the Vet but has not diminished the level of care they receive there. AWESOME!

My dog and I love the veterinarians at Firehouse, we always have the best experience. They always take the time to explain things to me in detail and know all the answers to my questions. I live on the other side of Austin and drive quite a ways to take my dog to Firehouse because I trust them and can't imagine taking my dog anywhere else!

Best vet ever for cat owner they care so much about your cat.

Loved it here. I needed to take my cat to the vet before a trip I was making and my friend recommended I come here. Everyone was wonderful! I got all my questions answered and I know my pet was in good hands!

Great service and care. I miss seeing everyone face to face, but the level of care under the new COVID reality is just as good as it ever was. I am always confident my animals are well cared for and loved when they are in with all of you and the telephone conferencing is always thorough and my questions are always answered and most importantly, my dogs and cat are well-served. When specialists are needed they refer out to the best so for all care, everyday or more serious, I wouldn't go anywhere else.

So appreciate COVID safety procedures!

Our experience here is always great! We love the entire team of staff at Firehouse ???? and so do our pets. We’ve been a spoiled and happy client for nearly 9 years now. Thank you Dr. Faught and the Firehouse team for the excellent care and service. My family and I really appreciate it!!!