I-20 Animal Medical Center Arlington, Texas

I've taken my dog here for as long as she's been alive (6 years) and the quality of care and service has gone down the drain. I always understood paying the outrages prices they charge but I thought it was for good quality service. However, …

Had to take my dog here because we found out she was bleeding from her mouth. After a two hour wait we decided to just go home since the bleeding stopped on its own.

I scheduled an appointment on the phone the day before and showed up on time. Still waited 2 and a half hours to be seen. I had brought my cat in for an emergency visit three days before and they almost immediately told me the bad news- and a second later another technician tells me there’s a chance to save my cat- but they need 500 $ down. We obviously agree to it. An hour or less later my cat has passed away and another 130$ just to cremate her- and we don’t get her remains. When I brought my cat in for a regular check up- which was 52 $ originally, the doctor takes almost three hours to see him, and stays for less than 10 minutes. She doesn’t take his temperature or anything but looks at him and suggests flea and tick medication, medication for ear mites, a feline FIV test, and a dewormer/ test for worms. This brings up the total to 200+. I deny the FIV test which was 80 because I will be getting his vaccines at TCAP- and I can get flea treatment for cheaper. However, I pay 50$ for the worm test and medicine. They say they’ll call me with the results in 20 minutes and I leave. They never call me. I have to call them. My cat didn’t even have worms

We took our 9 week old puppy in around 7-8pm. He had a rash and a small bite under his belly. The staff was very thorough, great customer service, very clean hospital. The vet and the nurse staff that were working the night shift were …

I cannot say enough good things about this emergency vet clinic. I have taken my two chihuahuas for dental care, one for major dental surgery with Dr Bloom and the other who had to follow up because of a complication after a dental procedure with our local vet that could’ve been completely avoided had our regular vet given appropriate post surgical instructions. Definitely the vet you want to use for any dental needs. Dr Robinson helped with my chihuahua who has a tracheal collapse issue and was quick to respond when I called the office with a follow up question. The vet techs at this office are the absolute BEST. Dr Robinson and Bloom are so sweet and kind. Today I had to take our hedgehog for an emergent issue. Dr Kraft was wonderful. He was patient, thorough and respectful of my wishes. ALL of the staff were amazing and I can’t say thank you enough. On a side note, this is an emergency vet clinic. The wait times are much longer because of that. So please be patient. They are overworked and overrun and overwhelmed with all of their patients. They see patients based on acuity, just like an emergency room. That being said, I would rather wait and see these knowledgeable vets and their staff than be treated poorly at another vet that could see them sooner. They don’t turn people away and their prices make vet care actually affordable. Props to Everyone who works here. Y’all rock!!

My Great Dane Lexi just left there today and I was just in awe of the entire experience. They took her in and immediately got her into ICU. She had to have an Emergency spay and she had a slew of other problems. They addressed everything quickly and explained everything to us. She stayed over night and we were told we could call anytime or come up there anytime to be with her. We visited the next morning after surgery and were able to sit with her for a while and they were just so caring and accomodative. Of course I hope I don't have to go there again but if for any reason I would go there in a heart beat. Dr Zimmerman and Dr. Wegenast were phenomenal. Thank you so much for being there when nobody else was!!❤❤

I highly recommend you run from this place. My puppy had parvo. I now understand why even with vet care, 20% don't make it.... because incompetent vets like this! Every time we called, we got a different story how the dog was doing. One time they told me my puppy was great, happy, and healthy... when I started asking questions specific to my puppy the lady said "oh, I don't know. Can I have the phone number to look up your account and see which dog"... how are you going to tell me dog is healthy and then have to look up the account!! I prepaid for services... miracously... they amount they adjust came down to the exact cent I prepaid. I call bullcrap. What I was charged for, the vet tech that had been taking care of her had already told me the dog hadnt had any of those meds so they will be new to her. I took her home before her treatment was up. Wed- Saturday.. my dog was doing worse than she was when we took her. I treated 2 of her siblings at home and they are already better. Never got as bad as her. Within 24 hours of her being home, she was sooo much better. I decided to take her to a different vet and guess what.. our puppy is still improving. I feel like they did not give adequate care and over charge. I paid around $3800 to get a dog back way sicker than she went in. 3 days of treatment and I picked up a puppy close to death. Now I'm paying another vet for treatment. Guess what! When I call, they actually know my pet! Run from this place. Seriously. Worst vet experience ever.

Took our puppy there we just adopted from the shelter. Exam was free! And they were very professional. We got everything we needed to start our new baby on the right path.

THE NICEST VET!!! I have been to multiple Vets and have worked at one for a while but I have never found one that will take the time necessary for my highly reactive and scared dog. They gave him all the time he needed and went very slow and listened to all my dogs queue. he was so happy that when we left to go potty he marched right back in and was not scared one bit. This means we had to wait a bit longer however it was so worth it.

The office was great with our peppers. My fur baby got a wooden stick stuck in the roof of her mouth and neither she nor I were able to get it out. The vet was great. She was very calm and reassuring. There was a little bit of a wait because I didn't have an appointment, but it was no problem. Bella wasn't having a crisis that was life threatening, just very uncomfortable for her.

I brought my 17 year old Dachshund here because she has a really bad tooth that needs to come out. Dr. Welch and the vet tech listened to me, answered all my questions, and took a huge weight off my shoulders. The tooth extraction is scheduled, my dog is on antibiotics, and I have a sense of peace. Thumbs up for the folks here! :)

Checked in for a pretty serious issue with our puppy. Had 2 people in front of us and waited over 5 hours with zero response. Very unprofessional staff, rude and unacceptable. Do not recommend to ANYONE.

It was like any other normal given Sunday when you think that your deeply loved puppy might be seriously ill and your regular family vet is closed. This medical center for pets is open 24/7 and they accept both appointments and walk-ins. Seeing my concern, the young lady at the desk immediately took our pup back to the doctors for a quick basic field evaluation. That way they can determine the true depth of the situation. When our time came, my pup and I met Dr. Lindsay Robinson. As busy as she just had to be, she focused on us as if we were the only event in town. Lindsay made a plan of action and made sure that I was comfortable and approved the plan. She sent me home while they did all that was required. I returned to a puppy well on the way to winning a recovery. I was given meds and complete instructions as to how to do administer them. I would not hesitate to use Dr. Robinson again! A full recovery is expected.

Excellent care here for our animals

7 yrs ago my then 7 yr old Black and Tan male was in distress and I did not know what was going on. At 11:30 pm, I looked in the yellow pages to find a 24 hours Emergency Vet and I-20 was the closest (10 minutes away). By the time I got there my baby was in a coma. Long story short, he had a bladder stone stuck in his urethra. The vet and technicians worked on him tirelessly. At 3:30 am they told us to go home and they would call us as soon as they got him stable. They called me at 7:00 am the next morning advising that he was finally stable enough to take him into surgery. He recovered remarkably and still runs around like he is a pup. I believe he would not have survived if I had taken him anywhere else.

Mickey wasn’t peeing took him in staff vet and the building were wonderful understood what needed to be done. Explained how to fix my male cats problem on Monday today is Wednesday and I Witnessed both cats pee. Thank you so much

Had a wonderful experience with the folks at i20 animal hospital. Jade was just amazing. They took as much time to answer questions as I needed. Actually sat on the floor with me and Baby for the exam. So kind and understanding. Dr. Robinson was also very kind and explained everything to me in a way that was informative but not condescending. After I was given all the information I was allowed to decide between a few options for treatment. This is our clinic from now on!

Wait time!!! over 6 1/2 hours and still not done. I use to come here back in 2017-2018…I had no idea how long the wait would be or how bad the staff declined! 2 hours in waiting room and over 4 hours in patient room. A front desk staffer came around and brought dogs water- which was really nice. The Vet was dismissive and seemed not very confident in her abilities. I know my dog has an infection and needs antibiotics, otherwise I would have left hours ago (Sunday night, so limited options). It feels like one Vet and one Vet tech for the entire hospital with 6 waiting rooms and a full lobby. I agree with earlier comments that there should be an option to join a wait list remotely or stay in your comfy car instead the lobby or waiting rooms. Way too expensive!!! This will be my last time!!! Just like the other comments- don’t bring your animals here. The wait time, pricing and quality of care is not worth it!!!

Everyone there was awesome! Very helpful and informative! Will continue ro use them as my Vet!!

I came to this place because my dog had an accident at first I called and asked for the price and tell them what happen ( she jumped from the back of my truck) they told be it would only be $80 for examination and if she has any broken bones or something it would add up, when I got their they looked at her and thank God she didn’t have anything, they send me back to a room and asked me what was my budget I said I only had $200, I thought to myself if their asking me it’s because they’ll try to stay in my budget or give me a discount , like for what else would they be asking, to my surprise when they give me the bill it was almost $400. Why ask if you are not going to help

I called around 11pm /midnight on Sunday night with concerns regarding my dogs behavior (I originally thought earlier in the week it was her seasonal allergies but her signs and symptoms grew more severe over the course of a few days). I was assured I could be with my dog in the exam room, which is a huge relief and privilege now that COVID cases are rising again. Dr. Lewis was amazing and answered all of my questions I nervously asked. He and his tech, as well as his front of house staff were all calm, sweet and reassuring (despite me being frazzled and frantic). It also wasn't NEAR as expensive as I used to pay at my last ER animal clinic I utilized before it closed when COVID hit. I noticed a lot of comments regarding a wait time, and as a healthcare worker myself, I think it's really unreasonable to expect an in and out experience when it comes to an ED/trauma setting and it's perfectly fine and professional that they took their time with their assessments, exams, tests, lab work to make sure they had everything they needed to diagnose my dog correctly. I do wish they had in house payment plans, but we ended up not even needing one because their prices (for an emergency setting) were manageable. Thank you!

After spending just a little over $10k in less than 18 months of visits, I was turned away on an emergency operation because I had no debit card or cash on me(lost wallet so no cards). This should have done it for me and I should have written them off but I figured a few years have passed, what the heck. Still an unprofessional business. As a walk in I expected a wait and was told it could be 2hrs but they'll call me once a room and doctor become available. I patiently waited 1hr and decided to call and see if anything opened up. The response was "oh we were just about to call you, we're ready to see your 2 dogs" so walked in, weighed my pups and relayed all necessary info to a nurse. I was told a doctor will be in shortly but after 1hr 2mins, I walked out. My dogs get anxious, as most do in that environment so I would have gladly waited in my vehicle with my babies(plenty of space and comfort). A simple pop in and explanation for the extended wait would have sufficed. The clinic, at times, has quality staff that seem genuine and caring to our loved ones but management is horrendous and even nurses in the past would vent about the revolving door of doctors. I'm not one to vent online and I believe my history shows that but when it involves my loved ones, my hand is forced. Full me twice, shame on me I guess.

The staff is pretty friendly but man the wait time…….From arrival 20 min wait to be entered into data base. 45 min wait to be taken to the smaller waiting room. Additional 45 min wait to see the vet followed by another 60 min wait after having my dog looked over. Followed by 20 min wait to finally leave…. So over 3 hours for them to tell me they don’t do the procedure my dog needed and recommended me somewhere else with a that’ll be $350 please….. Fun fact the vets will stop working with your animals and proceed on new incomes if the deem them more critical which I didn’t mind if it weren’t for giving my dog a sedative and placing him in kennel which forced me to wait an extra HOUR! Definitely won’t be returning regardless of how “friendly” the staff is.

Dr Bloom and staff did an amazing job on my dogs dental surgery needs. Front desk staff great. Dogs recovery was short and pain-free in large part, which gave me great confidence the dental surgery went well. Service price was excellent, very competitive, high quality services from Dr Bloom and team. Price was the least of 3 quotes. Dr Bloom and staff very personable. Bonus, if any issues, questions, need a "make-sure" 2nd post-surgery check-up. No problem w Dr Bloom, and it's no charge. Awesome!! Great team. Very happy.

My family has used I20 AMC several times and we've always been pleased with the service we've received. Most recently one of our dogs needed surgery that our regular vet couldn't do for some time. We got an appointment for two days out and surgery the next day...I was happily surprised. Dr. Robinson did a great job with our girl and the other staff were friendly and helpful. They're under a lot of pressure these days and I'm grateful for the work they're doing.

Took my 4-year old Schnoodle to see Dr. Bloom for dental, she has been bleeding from her mouth at night and no obvious reasons. Dr. Bloom treated my high anxiety girl with empathy, love and tenderness. Dr. Blooms Medical Assistant Alyssa was so gentle, reassuring, loving and really good with the handoff of a high anxiety pup. This takes patience and willingness to understand these types of pup personalities. I will never see any other Dentist for my girl. We Love Dr. Bloom and Alyssa, Thanks!

I SHOULD HAVE READ THE REVIEWS!!! I scheduled an appointment for 12:30pm 9.22.2021. I checked in at 12:20pm. I was sat in a patient room at 12:25, was seen by a technician at 1:00pm. At 1:55 pm I inquired as to whether or not I should come back, since it had been 90 min and I had still not seen a doctor. My dog is 16 years old and he was very uncomfortable trying to lay on the floor. After I said something I heard the girl from the front desk mocking me in the back. I immediately got up and told them I was not happy and left. Complete lack of professionalism, communication and appreciation of another persons time. I really do not know what to say, very disappointed. They may want to consider in the future that the walls are paper thin and that patients can here everything being said. Pretty high and might group at I20 Animal Medical Center.

Took my 9 month old puppy in today with severe intestinal issues. My normal vet was booked and told me to take her to an emergency clinic. She was seen very quickly, tests done and treatment plan in place at a reasonable cost (I was prepared to pay whatever because it is my baby). Vet and vet techs were top notch! Thank you.

I really liked the staff at I-20! Having brought home 2 new puppies recently, we had 2 occasions to get emergency treatment there. One puppy had Parvovirus and needed hospitalization. Dr. Zimmerman nursed my Sadie expertly back to life and she’s now home doing wonderful! The second, Ranger has skin sensitivity and a rash that was misdiagnosed by my previous Vet. Dr Welch properly tested and verified it was NOT scabies and instead prescribed medicine for a skin sensitivity. She was outstanding and listened to my input as I would expect while explaining everything to me. This facility does not get enough credit for what they provide considering they operate 24/7. They are always the “Go-To” vet clinic after hours or on weekends when other clinics don’t operate. Dr Welch is now my personal Vet, she has a wonderful caring demeanor and her tech, Mark is a superstar! Thank you I-20, you all saved my Sadie and gave Ranger the correct treatment to alleviate his terrible rash!

I took my dog in on Wednesday morning because he was breathing heavy and they said it was normal after we gave him his medicine and the doctor told me to continue to give them to him around 4:30 my dog stopped breathing only two minutes after we gave him his medicine!!!!!!!! Don’t let them inject your pets my dog was acting strange after they injected him with something.