PawSteps Veterinary Center WHITINSVILLE, Rhode Island

PawSteps has the most incredible staff I've ever encountered. They are so professional and really care about your pet and their well being. Dr. Barr is incredibly kind, knowledgeable and so helpful. I cannot say enough good things about PawSteps and their staff. They go above and beyond to make sure your pet is happy and healthy. I would recommend them to anyone.

Staff & Vet so caring and friendly. It was my Yorkies 1st visit as a new puppy and I'm completely comfortable making Paw Steps the place we'll be going to keep him happy & healthy his whole life.

I keep hearing how everyone is short staffed. They said they take my dog for therapy. They took all her records from the specialist and vet. They had the time to do that, but then turn around and decline her for treatment. This therapy is 15 minutes top. I told them my dog is in pain and this is unfortunate. They replied, “with I’m sorry.” They offered no guidance. This is so upsetting. My husband and I are both in the medical field and we never turn away our patients or make the claim they will and say no.

I called prior to my dogs visit to give clear instructions as to what I wanted done, as a friend was bringing my dog while I had to work. They completely ignored my instructions and gave my dog painful unnecessary tests and vaccines that my dog might have had reactions to at a time close to when they close and tufts is not accepting emergencies. Thats just not acceptable

The best vet my pug loves her visits with the staff and docs.

Very friendly. Take pet ferrets

We've been bringing our two dogs to PawSteps for over 10 years. We feel confident that our dogs get the best care possible from Dr. Sawyer and his team!

Can't say enough good things about this place! So much better than any previous vet experience I've had. Dr. Sawyer and the vet tech (can't remember her name!) were kind, patient and extremely helpful during our first visit. Very thorough too! Adrienne who works in the office has gone out of her way to help me on multiple occasions. So happy to have been recommend this place, and will continue to recommend to others!

They prefer you let you pet be sick than to take new clients.

I have a 9 year old american short hair cat and two Australian cattle dog puppies and the care for all of them is always caring and professional. Any question or concern i have is respected and answered honestly. Everyone here is amazing.

Very helpful and good with my rabbit!

Two months ago, our thirteen year old cat, Monkey, suddenly became disoriented with random circling and wild eye movements. Thankfully, PawSteps agreed to see Monkey within an hour. The Vet at PawSteps patiently explained our options. We decided to follow a regimen of steroidal medication. The Vet even spoke with the pharmacist when he spoke of changing to a different med since the pharmacy had run out of the prescribed med. The vet felt uncomfortable with the med change. We located a pharmacy with the exactly prescribed med. Monkey favorably responded to the medication and has been all better since. I can't say enough good things about PawSteps. We started with Dr. Sawyer years ago and have always turned to his practice for help with our pets. Many thanks to PawSteps!

They are all wonderful here! I have a dog with extreme anxiety, and the care they provide for him goes above and beyond.

We have been loyal patrons of PawSteps for years. Our cats have been cared for by several of the doctors and technicians. Each and every time I have been so impressed with the professionalism and attentiveness we receive. You can tell they truly care about your animals and make individualized recommendations to keep them healthy. In addition to their top notch care for our pets, they are also amazing at communicating both during and after visits and are completely transparent with costs. Like any branch of health care, treatment is not inexpensive but I truly feel with PawSteps you get what you pay for and beyond. I’ve brought my pets to quite a few veterinarians through the years and PawSteps has exceeded all other experiences. I trust them completely with the care of our pets and would highly recommend them to anyone looking for someone to care for their fur babies.

Very impressed and pleased! Dr. Sawyer and his staff were very attentive and cared about answering all our questions. My dog is usually a bit shy in new places, but he sensed the warm vibes and took to them right away. 5 stars all the way!

Friendly and informative staff. I trust my pupper to be well looked after for years to come.

Very good process for covid and service was great

Quick semi-emergency appointment. Dr. Sawyer was very thorough and explained this very well. Staff was courteous and friendly. Note of interest, this was for a rabbit. Upgraded to 5 star. "Patient" did well on meds prescribed.

The staff is wonderful and caring!

The staff is super friendly and the vets are very knowledgeable. My dog actually likes going to the vet. They have become a little expensive over the past year. Not so pricey that the bill makes me do a double take but the prices seem to have gone up. They are very upfront about the cost of everything though. I always go to the desk knowing what the bill will be, since I have discussed it with the vet. Overall, we are very happy here.

Edit: They were nice at first, but after a year or so the attitude in the staff changed. The technicians are the only genuinely kind staff members. I tried to talk to the vet about a $1,400 quote he gave me for a tooth cleaning and extraction for my 10 year old Dachshund but since they only accept credit as a form of payment I wanted to discuss other options and instead I felt I was spoken down to. Then when I tried to explain myself and our current situation, I was told they have a "zero tolerance" policy and was called a bully. They then made us feel unwelcome, immediately sent us our records when we didn't request them, and they told us multiple times to bring the dogs to another office, all because we wanted to talk about our concerns to our pet's vet. We brought our dogs to a different veterinary office in town than this one, and received so much more compassion and they actually listened to us, heard our concerns, and are more willing to work with us. Not to mention, the new vet we saw doesn't feel it's necessary to put my 10 year old dog under for a unnecessary "cleaning and extraction" when simoly brushing his teeth could take care of the problem, and that option should be explored first.

I took my DLH cat to Pawsteps and they did a fantastic job with her care! The team at PawSteps treated my kitty with the care that I would expect for myself from my own doctor. From the start, booking was smooth and easy, and everyone I spoke to throughout the visit process was kind, courteous, and professional. Online booking is a huge plus for me, and the info offered on their website is valuable and well laid out. The price for her care was reasonable, and they were upfront about the total cost before they took her in for her appointment. They were also courteous with a follow-up call the next day to check up on the kitty and make sure she wasn't having any negative side effects from the recent vaccines. All while I know they are swamped with other patients along with juggling the new responsibilities and restrictions from COVID. 5/5, Excellent care team. Can't imagine myself taking my pets to a different vet at this point.

Love Pawsteps! Brought all 6 of my dogs here since they've been open. Always caring!!

Paw Steps was my first choice for a vet. Everyone there is nice and they treat your pet like a part of the family. I'll be back in 3 weeks!!

We have taken our fur family members to PawSteps since Dr Shawn opened in the original location, Oliver (RIP), Taylor (RIP) and Stella Blue. Stella Blue, our 10 year old rescue pup is shy and skittish when I’m not with her in these situations and the staff there is amazing! They are very understanding, up front about cost and willing to work with you over time to get the tests, shots and meds she needs done. The best part is that Stella Blue now has no problems walking through the doors to go visit the docs now. Highly recommend all the vets here!

They were very comforting and caring during our sad goodbye to our girl Abby. I do reccomend their services.

Great place to bring your pets and they did a great job in dealing with Covid-19 contact-less drop off and pick up.

We just had to put our family cat to rest. It was my first time having to do such a thing. But everyone at pawsteps were extremely professional, while also extremely human. This place and the staff i dealt with made our situation alot easier to deal with. Pawssteps and their staff get 5 stars and 2 thumbs up from me and my family. I highly recommend them and will be taking our dog to their doggy day spa in tge very near future. Thank you pawsteps

Dr. Sawyer and his staff are the best. Helped my family and I through some tough times with our family dog. Great group of people.

They are very thorough and always finds out the problem your pets have so they can treat them. Friendly staff!