Animal Emergency and Referral Center of York York, Pennsylvania

This place is an absolute joke. They only care about how much money they can get from you instead of the care of your animals. If you call with a question if you should come in or not, the response you get us "We need to do an exam and xrays with blood work before we can say anything."

Nothing but high praise for the staff & Doc for compassionately guiding us through this most painful process. We (Bella too!) thank you from the bottom of our hearts.

We had to take our almost 15 year old pup in the wee hours of the morning when it became apparent she shouldn't have to wait until our veterinarian office opened later. The staff were very kind and compassionate. They allowed us as much time as we needed to say goodbye and handled Abbie and us with gentle care. Thank you for making a very difficult time as good as it could possibly be. I would highly recommend them.

This place is such a terrible place. Very unprofessional, very rude and overall terrible care.

They treated my cat with such care and I can’t thank them enough. I know that my boy can be a sassy, and not once did they complain or say they couldn’t help him. They provided great care to my cat and he’s doing well after surgery. Thank you for being great!

The staff was professional, kind, considerate, compassionate and supportive, with both myself and Star. If I could give them 10 stars I would. They made a very difficult decision a bit easier with their love toward a total stranger. I will always remember her last few minutes with love and tenderness. Thank you from the bottom of my heart.

Cat when in for urinary tract problem and just to have him examed $125 then his pee examed dr. said $60-80 ended up being $92. Then they gave him an antibiotic and pain shot and water IV and said here’s two prescriptions he needs $775 and I flipped out then they put me on hold forever then said you owe $450. All I can say is this place is shady as hell when it comes to billing you. Overcharging and deceptive about it. Go somewhere else.

I couldn’t find a single vet to euthanize my poor baby he was suffering so bad and nobody cared, I called this company and they took my dog instantly they were so kind and compassionate unlike most places, I refer everybody here now, highly recommend also they’re very reasonably priced

We had to put our 11 1/2 year old Lab to sleep due to cancer. The staff here was wonderful and caring.

Staff was so so kind to my dog, Gibson. We were worried sick after a suspected raisin ingestion and they were so attentive and knowledgeable. Gibson adored his nurse and is on the mend! We are so thankful. From the front desk service to the veterinary care- we were highly pleased. They were also transparent with pricing, which we appreciated. Thank you!

Tiki had continuous nose bleeds. We kind of was ready for bad news. The center gave us meds and nose drops. For the next 3 days we did what was prescribed. Tiki was doing great we thought we were going to have at least a few more months with him. But the bleeding started again. We took him back and they said we did what we could do, but there was nothing else we could do without getting into expensive vet bills. We made the right decision to have him not suffer anymore. They were extremely professional, respectful, gracious in many ways . They even gave us time alone before we said good bye. I highly recommend them!!! It was very peaceful, and they showed great respect at our difficult time.

These guys really don’t get the credit they deserve here. My 5 year old dog was not eating well so I had an appointment set up for my regular vet but with how busy every vet is nowadays, it was going to take a week to visit even with an emergency. So when my dog collapsed on a Saturday, Animal Emergency was the only one that would take him in. The ladies at the desk were super nice both when I initially called and came in and really sympathized with my concern. They did a great job explaining everything, they would get all his vitals and make sure he’s stable while the vet techs and vet observed them for 4-6 hours. At hour five, the vet, Dr Rosenfield, called me directly with a plan of action. He was awesome at explaining everything and was really reassuring. After a few minutes of getting off the phone with me, the front desk lady called me explaining my price options and I agreed to all the tests they thought best to do. After about four more hours, the vet called back with the results and explained it might be better for an X-ray and ultrasound. Again the front desk lady called back with the updated price estimate. Because they were still worried, they suggested he stay overnight so they can continue to watch him before the X-ray and ultrasound. The next morning the overnight vet tech called me to update me and made me feel a bit better. It ended up being around 36 hours before I was able to bring my baby home with medicine and a plan of action. The total bill was actually less than the estimate so I was really happy honestly. If you consider the price of an ER visit for a person (even with insurance) my dogs 36 hour stay with all the testing was pretty reasonably priced. If I had pet insurance, I assume it’d be even cheaper. Everyone involved there was so nice and knowledgeable that I felt so confident everything was going to be ok. I’m so thankful for everyone there for helping my best friend.

Low quality care. Time estimates are no where near what they say. Doctor wanted to keep my Goldie overnight for monitoring quoting 2-3k without even a blood panel and relying on clean X rays from the night before at another emergent care facility. Asked for a blood panel to be completed and decided to go to another hospital. 6+ hour wait and had to ask for a blood panel after they suggested an overnight stay. Seems illogical to me. PETS in Lancaster is a far better establishment.

The care was good and the staff was caring. I had my 14 year old put down and took her home to be buried. Since it's an emergency vets I do expect the cost to be more, however, $182 for a 45lb dog seemed extremely high.

I came in with my 10-month-old puppy and they let him die !!! they sent me home with him and said that he wasn't much better than he was when he came in no he wasn't he was worse. They asked me to come back if he got worse he was going 20 minutes after I left my heart is so hurt. I had five daughters whose world revolved around this dog.. and now he's gone now I'm stuck at home with the memory of him and trying to hold myself together and my five daughters it's sick that they could look me in my face and lie and to send me home with him like that. My daughters didn't deserve that neither did he. Their father got them that dog and they had a really bad accident happened with their dad so that dog was everything to them

Do not use them!!! They suck!! I brought my dead dog here and was supposed to get a paw print with ashes and when I went to pick up items I only received the ashes. A manager who came to speak to me was very nasty about the situation and was not apologizing or being sympathetic about what had happened. My vet suggested not to use them in the future because they do receive complaints about them. Very disappointed Don’t pretend that you care at this point because you don’t!!! Maybe you should fire your manager who has no personality or compassion for dead pets

I’ve been having a hard time lately getting my animals seen for sick visits with their regular vet on the same day. My vet recommended this place if I couldn’t wait. I can’t say enough good things about Dr. Kiebler and the staff. She was very knowledgeable and professional. But her compassion during a difficult time left a lasting impression on me. And the price was comparable to my regular vet for a sick visit.

Brought my kitty Reddy there last night and they were very kind. Gave us time to say good bye. RIP Reddy, I love you

7+ Hours for some x rays i was told would be done immediately. Still waiting on the x rays by the way-no idea if there’s an issue. Zero communication. I would give them zero stars if I could

After a truly terrible experience elsewhere I am so thankful to have found a place to get care for my cat today. Yes, it took a very long time to get her seen by the doctor but I was able to leave her for the wait at the facility and run errands nearby. When she was finally seen the doctor was wonderful…. Very knowledgeable and easy to talk to. It’s a full day activity but my cat was well taken care of.

8/16 arrived at 2:30 with an 18 year old dog that we feared was near the end of a long well lived life. Told a 2-4 hour wait, okay. At 5 we were told he was next to be seen. An emergency came in, a dog bit by another dog, but then They turned away another emergency, a dog hit by a car but then let everyone else come in??? At 6 I’m told, again he is next to be seen. It’s now 8 and I was just told for the 3rd time he is next to be seen. I sat in the waiting room and watch few people come and go. At Arrival we were told 2 vets were in. Sure seems like a bad idea to admit people’s pets and just create giant waiting times. My 18 year old pup might have just spent the last 5-6 hours of his life in a cold cage, sad and anxious, surrounded by strangers, but I won’t know until they actually see him!! In the mean time they have give me no information AT ALL. The red head at the front desk is indeed rude. (Like mentioned in the other reviews) Do your self a favor make an appointment with your regular vet. You’ll get seen faster. FYI this isn’t our first visit, we have been here many times over the years BUT THIS PLACE HS GONE TO THE BIRDS!! Update*** THEY KEPT MY DOG HERE 7 HOURS JUST TO HAVE TO PUT HIM DOWN???!!!! worst ethics ever. I’ll never forgive or forget how he spent the last hours of his life- overlooked in the isolation even though we explained we thought it might be the end for him right when we got here. ZERO STARS

Having to go to an emergency vet is the last thing you want to have to do at the end of a long week and critically hard day. However, the folks here, and specifically Michelle, did a wonderful job helping us with a difficult situation and ultimately having to euthanize. I will tell you that while you are in the throes of a very emotional time with your animal, someone telling you options and prices can feel very blunt and uncaring. The folks here deal with one crisis after another and continue to remain calm and helpful. While I would say their pricing is a little higher than if you had the option to make a vet appointment at your vet, they are upfront about what those fees will be ahead of time, and at least in our case the final bill came in lower than the estimate they gave us. Unfortunately there is extra cost when having to use an emergency vet. Please remember they are looking at your animal for the first time without the convenience and help of a history and records for your pet. We were thankful they were here for us and we definitely recommend them.

I have been here a few times now, each of these times I was made to feel like they truly cared to know about what I needed for my pet, and took the time to hear out my concerns. Each staff member I spoke with was professional, friendly, and courteous.

I had to use them 2 times now due to after hr issues they are very high priced ,quick to suggest you put your animal down,and the secretary that is on around 6pm i think it was the older red haired women is the rudest person i have ever dealt with.I will be checking alternative places to take my pet.It is jus way too much trauma to deal with for my pet and me as well.So both times my pet was treated and after a few days no better i had to go to my regular vert for more med which cleared him up in a few days.I would rate them a minus 2.

I took my Dog they did only a physical examination but couldn't find anything wrong and I waited 6 hors and wasted 105 dollars on nothing. I'm positive they didn't even check my dog but still male me sign a form that I was refusing the treatment I'm not refusing I just don't have 900 dollar to pay for labs. I took him somewhere else and whit just a physical examination and the cost of 85 dollars they found my dog had an infection. Not worth it is not an emergency they just want to take more money out of you and for no reason they would avoid calling you you'll have to be calling to know sadly true wish I had seen these comments.Because you can't even know they are actually dealing with your fur baby. Very disappointed can't believe people would be like this. Worst vet ever unless you have lots of money to waste on them.

I called first and asked to bring my dog in for a uti.. they said sure bring him in then after driving 40 mins they can't see him for 8 hours. I just wasted 40 mins driving here just to drive 40 mins home and still have the same problem.. a dog with a uti. Thanks for nothing but wasting my time.

The staff is so compassionate & wonderful. Dr. Weisberg, Alison & Victoria were so helpful when we brought in our Jax, 3:30 am, to put him down—free him from pain & suffering. It is a time when you need caring, kind & loving people around you & your dog. That is exactly what they were! Thank you so much for your help. We appreciate everything you did!! And the paw print & sympathy card were an extra special touch. Amazing!

Takes hours after they look at your dog to even get a bill so you can pay and leave. When they have enough time to meet with you and tell you they're too busy to process you, they could just process you so you can leave. 3 hours after they looked at the dog we could leave. Cannot recommend anyone go there.

My experience with a black lab that had sudden violent seizures at age 11 was good. The wait was very long, but she was looked at quickly upon entering and was acting fine at that point so I believe a few other emergencies went first and I understood that. When evaluated there was no glaring problem found, but they recommended a blood test which did reveal Lyme. Whether that was the cause or not, wasn't absolutely known, but it can be and isn't good. She was treated for Lyme and given phenobarbital for seizures. A year later, she's 12, were off all the medicine, all side affects have subsided. I do not recall the vet I spoke with, but she was very clear explaining to me what she had checked for, what a blood test could help with (without selling the bloodtest, I was glad it was recommended as an option to dig further and find a possible cause which it did), and how she was going to treat my dog immediately. You will pay more for any emergency service, but that day I felt like the results were as good as they could have been or would have been elsewhere.

My senior dog, Beauty, wouldn't eat at all. She even refused her favorite treats. I figured maybe she just had a tummy ache considering she was eating grass earlier that day. I left the house for about a half hour and came home to my living room covered in bloody diarrhea. You could tell she was in so much pain. I freaked out and called this place because they are open 24 hours. We drove out and I answered some questions. They said they would be out to get her in a little but a few minutes into waiting she started puking and pooping blood everywhere. I called them and they said they had an emergency in progress but still came out to get her. They told us it would be a couple hours, so we went home. They called me a few hours later and told me what they thought it was and the cost. It was very expensive but she said she had 2 other options that were cheaper but she can't guarantee that her diagnosis is correct without the tests. I agreed to the cheapest and they said they'd call me back with a price. They called back about an hour later and gave me the price. It was affordable. The problem was that they wanted payment before they started treatment. I only had cash and I was at home. Luckily I was approved for scratchpay. They were very caring and seemed to work with me. I was just very upset that if I didn't pay at that moment in time, I would have had to drive there to pay and my dog would have been suffering. I do appreciate them being there for her and helping her. She is home with us now and so far acting like her normal self.