Pet Memorial Services West Chester, Pennsylvania

Our sweet baby girl came home today. She was beautifully cared for by Pet Memorial Services. She came home in a beautiful urn within a most beautiful velvet bag along with a card of sympathy. The follow through was much appreciated and heartfelt. Thank you for your service.

The staffing was phenomenal, very polite and sympathetic. I lost my 1 year old Tigger boy on 10/28/21, I called pet memorial on 10/29 to let them know that I wanted an ink paw print because I was supposed to get a tattoo of all of my cats paws, but unfortunately we lost Tigger a lot sooner than we had ever thought. The lady I spoke with reassured me they would be done properly especially since they’re for a tattoo. I got my baby back 11/4, everything was great until I looked at the ink prints.. I was so heart broken when I looked through all of them to find that they’re not clear and look rushed. Whoever dealt with the prints, I wish they would’ve taken it a little more seriously because we don’t get to ask for a redo.. these ink prints are sentimental to us, think of it as if it were you receiving them.. Besides that, this place is wonderful.

I want too thank Pet Memorial for doing a beautiful job with our sweet 11 year old boxer boy Gus. I was absolutely not expecting it too be as beautiful as it is. Thanks so much for caring and taking care with our boy. We miss him so much and you have brought us peace knowing he's safely back home with his family. Again thank you????????

I reached out to the company for tips on repairing one of my clay paw prints, which was the victim of an unfortunate accident, and the company went above and beyond. Special thanks to Sam and Nancy! SO much appreciated!

Very grateful for Pet Memorial Services with the passing of my dog Nemo. That morning was very rough, us not knowing what to do until we called Pet Memorial. We called in, came over, and were greeted with compassion. The process was extremely simple, which was great because we were grieving. I received Nemo’s ashes and pawprint a few days later and they were beautifully done. Not as expensive as I thought it’d be either. Excellent place that I’d recommend to others.

Staff was super friendly and helpful through the process. The urn we chose was beautiful and I got an ink and ceramic paw print too; both turned out wonderful. Highly recommend this caring company!

Let me preface this by saying the customer service team was great and Sam got me all taken care of this morning so thank you to Sam! Unfortunately I had to drop a few stars on my rating as after having my sweet pup cremated and receiving his ashes I discovered his name was misspelled on the name plate that was sent. All the other documents were correct so it seems like this was a quality control issue, but still kind of a punch in the gut to receive the beautiful urn and then find that no care was given to ensure that his name was printed correctly ???? Hopefully this hasn’t happened to anyone else but I would encourage the management team to perhaps check their quality control procedures. I wouldn’t want another pet parent to have the same experience.

Today I received my cat, Genevieve’s ashes/urn back. They did a beautiful job and it was very timely. Thank you.

In this sad situation of losing our loved pet, the staff made my kids and I feel extremely comforted when we dropped off our pet. Our pet passed sudden and was our first passing of a pet so it was extremely hard for me as a mother and parent. Once I called around a few places, this pet memorial service made me feel comfortable on the phone despite my pouring tears and cracking voice. When I got there, they gave me as much time with my dog as I needed and walked through the steps at my pace. It was a good experience under the circumstances and I appreciate everything that they done. They also gave me support material that was extremely nice and helpful to understand the grieving process.

Had my furbaby cremated on May 13th, 2020. The service was so comforting with the updates and calls to let me know the process. When I got my Tynkerbelle back on Monday the items were beautiful. I can't say enough good things about them. Thank you

I am most grateful for Pet Memorial Services for providing professional memorial service of our cherished pets. I lost my beloved parrot "Skylar", though gone forever I have a beautiful photo urn with his ashes that does comfort me in his absence. Thank you Paul..I highly recommend Pet Memorial Services for all who have suffered such a loss.

Do not use this absolute horrible place. They make you believe you get YOUR pets ashes and paw print but in the case of my daughter, she got the paw print of a different cat so about 100% certain also not her cats ashes but somebody else's. we had 6 animals supposedly cremated by them before but now have little faith they are actually ours. Unfortunately we lost another pet recently and i can guarantee you pet memorial services did not get their incompetent hands on that baby. I understand all pet crematorium can tell you whatever they want to make you feel good, no way you can prove what ashes you have, but when it comes down to a paw print, and specifically of a cat with an extra toe on each paw, then it is easily recognizable that it is not the paw print of your baby. he did not miraculously go from huge 5 toed paws to tiny 4 toed paws. My daughter now has to deal with the face that besides losing Ace, she has nothing left of him but pictures, no ashes, no paw print. The facility manager then replies to her review saying he is sorry their service was not up to her expectation and he would like to learn more about it, Really? We have been emailing up and down for days and the last they said their services were up to their standards. Really now, what do you guys do, collect mourning pet owners money, buy steaks, have a nice barbecue and put some ashes in a bag to give back? Stay away from them unless you want to be fooled.

Stacey and her team were kind, compassionate and took care of every issue that arrived. They took care of everything from start to finish. I will forever be grateful ♡♡

Super friend peoples and service on time.

Pet Memorial Services helped make the most difficult moments of my life a little more manageable. My best friend passed away suddenly in December of 2017. I knew I wanted to do a witnessed cremation, but could not find a place nearby that I felt confident in. I reached out to a friend who is a vet, and she shared the name of Pet Memorial Services, which is about two hours from my home. I wanted to be with my girl the entire time, and to be certain that I received her ashes, and I am so, so glad that I went with Pet Memorial Services, because I was able to have that assurance. The kind staff at Pet Memorial Services treated my girl with so much respect - and they were so gentle. We did a private witnessed cremation, and we had time to say goodbye to her in a beautiful, private room before the cremation. We were able to watch the door to the crematorium the entire time through a window, and there was a separate connected room with comfortable furniture. My husband, sister, and parents came with me, and we were all able to sit comfortably while we waited. I stayed by the window the entire time, and while it was incredibly difficult and heartbreaking, I can truly say given the circumstances, it was the absolute best scenario (even better than I expected). My beloved girl came home with me that day. My other special dog passed away unexpectedly just eight months later, and I was so thankful that we knew to call Pet Memorial Services. We brought her there and said our goodbyes, and we were so thankful that she was treated with respect, dignity, and care. Being able to witness the cremation of my girls has given me so much closure during such difficult times. My pets mean the world to me, and I am so glad that our goodbyes to them were handle with such love and care. The staff at Pet Memorial Services is wonderful and it is clear that they genuinely care about animals, too. Thank you for making the two most difficult times of my life a little easier.

Thank You for handling our boys over the last 9 years. Spike, Rusty & Pippin And recently in May 2019, our beloved Jack. A special thank you to Stacey for her above and beyond compassionate care for our boy Jack...

Made a terrible day a little brighter with kindness and caring. Thank you!

My wife and I have trusted Pet Memorial Services to handle our Min Pin family over the years. Spike in 2008, Rusty our foster in 2012, Pippin in 2017, Jack in 2019 and our beloved Jinx who left us on January 10th of 2020. Very respectful and caring people and we are grateful for them being there in our time of need. A special thank you to Stacey for going above and beyond!

Someone from the company reached out to me to remediate the problem. Recognizing that they could do nothing about the pawprint I received. They offered me another item from their collection, which turned out nicely. Thank you. My childhood cat and the cat who was with me for over half my life recently passed. I just got his remains back, and despite the picture box being nice, and the card is somewhat sentimental, the paw print made me more upset than I imagined I would be getting his remains back. The paw print looks as if someone jammed his paw roughly into clay, and made no effort to make it look clean. You can barely tell what it is. It’s very upsetting. VERY. Not pleased at all. I’m disgusted by reading everyone else reviews about their beautiful prints they got back but mine must of not been as important or cared for as the rest. There are no words

We lost our big guy last week. Cremation was planned through our vet. Not knowing what to expect we picked Taz up yesterday, beautiful is all that we could say. The box, his perfect print...it made us feel better knowing he was handled and cared for in such a compassionate, dignified way. Thank you for making this part of the journey a bit easier!

Our emergency vet in Maryland sent our lovely boy Dingo to Pet Memorial Services for his cremation. Dingo came home a week later. I had forgotten to ask for a paw print. My heart overflowed when we got a paw print returned with his gorgeous box and name plate. Thank you for caring for our precious boy.

This was a very difficult time for my husband and I. We loss our pet of 15 1/2 years. He was in total kidney failure; so we made the decision that no pet parent wants to make. He transitioned over the rainbow on 11/4/2019. We were able to order the paw print keepsake necklaces that we wear everyday and it has helped us tremendously to know we walk with him everyday. Thanks for the great selections , expeditious service and professionalism.

I lost my Amber on Sunday July 31, 2019. Our hearts are broken but we know she is in no more pain. Thank you so much for taking such good care of our Amber. She is now home with her family.

We weren't expecting all that we received. We were emotional at the vet. I knew we paid for some memorial services, but we didn't expect what we got. It was a pleasant surprise.

Pet Memorial Services were wonderful When I dropped off and picked up my cat this week. The building is warm and welcoming. Stacey was kind and caring - which was most appreciated. I really like the option of being able to take my pet directly there. - rather than dropping him off at the vet's office.

Is a beautiful facility which has allowed me to say good bye to my companion in a very warm and comforting place

Thank you Pet Memorial Services for the beautiful carved box that my beloved MARTY was placed in and also the paw print and clay paw print...my little guy now has eternal rest...he is so deeply missed ! 3/2002 - 5 / 2018 Sir Martinique of Goshen

The nicest/helpful people. When my first/childhood dog needed to be cremated they were extremely caring through the process with the vet. Now going through it with my second dog, I knew who to take him to. They made it easier once again. I can’t thank them enough for their compassion. The clay paw prints and the urns with the name plates are the most beautiful gift someone could have of their beloved pet. Thankyou for taking care of my babies.

Thank you so much for doing Chloe Martinelli.

Words cannot express how grateful I am for these folks. When my beloved Oliver James passed away suddenly on 12/15/17, my vet sent Ollie to Pet Memorial. I was told they would do his hand print in clay before cremating him but they went out of their way to make the most beautiful tail print I could ever imagine. They captured one of my sweet boy's most prominent features perfectly in clay. If you have the unfortunate occasion to use pet cremation services, these people will honor your beloved pet in a touching and heartfelt manner with great dignity for the life lost and the ones who loved them who were left behind.