Carlisle Small Animal Veterinary Clinic Carlisle, Pennsylvania

A good friend of mine spoke so highly of this place that I decided to call and schedule a new pet appointment. A lady answered the phone and I asked if they were accepting new pets, she said yes, and proceeded to ask me some questions. One of her questions was if my cat was currently having a problem. I answered with a yes and started to explain his chronic UTI situation and tail biting. She cut me off before I could finish and told me they could not see my cat and I needed to take him to emergency vet. I tried to explain that I had already done that a few months prior and that my situation wasn't an emergency, I was just trying to get him in to a new vet (one closer to home and one that would continue to treat the UTIs). She continued to cut me off and tell me they would not see my cat and would not treat him, he needed to go to an emergency vet. Becoming frustrated with not being able to fully explain my pet's situation I reminded her that I called for a new pet visit and she confirmed that they were taking new animals as patients and asked her politely to schedule us an appointment. She took my information but refused to make an appt for my cat and left our phone conversation with "if we decide to make an appointment for your animal we will call you...". I then asked for a fax # or email that I could have his records sent to. I can't speak to the quality of care my animal would have received. Like I said, my really good friend loves their office. If this was the treatment I received, what kind of treatment would my pet get? Such an ugly experience!

Great staff, very caring vets.

The staff is awesome and spend as much time with you and your pets as needed. Never seem to be in a rush. And really know what they are doing. Great place.

I brought my cats here to get neutered and spayed. First, you can’t go in they come out and get your cats. Second, I had to call and see when my cats were done. Nobody called me and the thing that upset me the most was that when I went to pick them up they didn’t explain any instructions upon release. I tried to get more information from them but never received a reply. My cat that was spayed was in discomfort and they didn’t give him anything for pain nor did they instruct me on what to give him. I had to do all the research on my own.

Friendly and efficient staff. Zero complaints. The cat isn't happy though.

Always very accommodating and willing to go the extra mile for your pets!

The best around,We have been going there for years.

Had new Vet (Dr. Shamitko), new tech (John), usual great service. Still "escorting" you & pet inside and you must still wear mask ????.

I'm very satisfied with my visit. Staff was friendly and great with my pets. The grass was well kept and the waste bags were in a convenient place for the customers who forgot to bring some for their animals. 100% would recommend if anybody was new to the area and looking for a veterinary clinic. Sorry for the essay, but I had to express how I felt over this pawsome clinic. ????????

Do don't go untill July 5th

Great people and very friendly!

You can't go inside they take the pet inside and bring it out when they are done

I have been going to this clinic for many many years. I have stayed through the change of vet owners. I have done animal rescue for years and have had to get help many times. And with my adopted pets, and all the animals I work with, I fully trust all of them for the care we get. Total peace of mind. The staff and vets are friendly, educated, and caring. So thank you! to all that work there. Your the best!

They provide excellent care and are kind and compassionate! They always seem to show affection and kindness to our furry one

It's a great small animal clinic .

Always helpful, friendly, and caring for our pets.

Very caring and knowledgable. Follow ups are helpful and prompt.

Always enjoy the visit. Very pleasant

Very clean, Dr Morrison was great! Would highly reccomend this vet

The DR Barb was great but the wait was very lengthy.

We had a very difficult experience with our pet from an allergic reaction to the lepto vaccine but the doctors have done what they can to make it right. We are grateful and hoping our pet will recover.

Awesome, they really care about your pet's.

This is more of an FYI review , the name is misleading they do not see small animals smaller than a cat. Staff was helpful to find somewhere else but if you have a rabbit or smaller critter the “small animal “ in their name means cat.

Take such great care of ur pets

Saved diabetic cat that wasn't getting proper treatment at previous vet. They understand your fur babies are family.

I would take my pets no where else. The staff and vets are compassionate,professional,explain every detail of you visit and after. They check up on you and your pets. Awsome place

Amazing and friendly staff. Always a good interaction. However, have had many long term problems where their phones aren't working properly and we can't get ahold on them. Also makes it difficult during Covid times because we have to give card information over the phone and let them know when we've arrived. Makes it tricky when sometimes their phone lines are working and other times they aren't.

Very Friendly office staff and Dr.'s. Excellent pet care!

Really happy with the service, well organized and courteous staff! I recommend them highly!

Very good with my animals. Responded very well to adversity. Always working with me so I don't have to break the bank to care for my animals.