Unleashed Sherwood, Oregon

Crystal the dog trainer is excellent here. She is always very accommodating and patient with our dog. We have learned so much from her.

Absolutely the worst experience I’ve ever had at a retail store! I went in this afternoon to use the self serve dog wash and will never go back. The dog wash was filthy, there were no towels or supplies readily available and the shampoo that I did find was so watered down that it wouldn’t even lather. There were no staff members to be found to ask for assistance and none came to greet me, or ask if I was doing okay. I will say however, that the dryer worked like a charm! With so much competition in the area, I would recommend stepping it up Unleashed! I would rather pay twice as much to go to a dog wash that’s located just around the corner then to ever step foot in your facility.

This review is more about the employees than the store itself. I locked my keys, purse, phone, and dog in my car! An employee, Crystal let me use her phone to call for help. She also watched over my dog (in my car) while I went to get my spare key. Her help and support made the horrible situation a little less bad. When I got back Crystal and another employee went above and beyond to help me find a sweater for my dog and they gave my dog some extra treats and love. Thanks!

I came to this store because I normally go to the Progress Ridge Store. An employee sent me over here because they were having a problem with their cookie bar. The scale was broke and they took the entire lot of cookies into the back room. My dog can only have a specific kind of cookie, due to allergies. The one I found at Progress Ridge, which was a pumpkin cookie with Pea flour was perfect for him. And the best part about it is he liked it. The associate at Progress Ridge told me to go get them at the Sherwood location. I took them at their word, and when I got to Sherwood they did not carry them. I was mad! Because I can’t understand why someone would send someone somewhere, if they didn’t know for sure. Not only did I burn through an eighth of a tank a gas , what if it were someone that had to take the bus ? And that is the level of service that has been happening across the board, that is being blamed on Covid. I own my own business. Therefore, I have to make sure people are happy. If I worked at a store and the scale for weighing cookies was out, I would just go buy another scale. It’s absolutely unbelievable that the associate said she had to wait from corporate to tell her what to do. so this problem lies on corporate Petco’s hands.The scale had been gone a week. People are shopping online and going to Amazon for this very reason. The level of service is unfortunately lacking, and it’s not necessarily the fault of the employee, but the corporate office that does not give them enough responsibility. Now hear this corporate Petco. If it weren’t for the kindness of Roxanne at the Sherwood store, I would never step foot in a Petco or an UNLEASHED again. She went above and beyond to make sure that I was a happy customer. And considering I was already upset, she didn’t need to do that. She could’ve taken in that negativity and said the hell with you. But she went through the store looking at different cookies that had the ingredients I needed. If she isn’t paid well for this, she should be. Because these are the types of people that are going to get swooped up by management who gives them what they are worth. Thank you Roxanne for helping me today. You will never know how much I appreciated it! I understand it’s just a cookie but the fact that you cared about me as a customer really made my day. Thank you so much.

Very clean store with friendly staff

They had saved me their last Frisbee they had for our dogs. Couldn't find the dog treat I was looking for but I found some others

The clerk was very helpful.

I hate that they moved the food around. Friendly helpful service.

We just finished our six week puppy training with Crystal at Petco unleashed in Sherwood. Crystal was an incredible trainer. She answered our many questions and worked patiently with our puppy, Tucker. He adored her. She really tailored the training to our needs. We would highly recommend!

The retail associate walked the aisles with me and helped me find what I was looking for. She made sure my questions were answered. Great staff

I found what I needed and this Petco location is close to my home.

I love coming here! We try to come once every couple of months mainly for their awesome self wash service. We've got a husky so he needs it! They have a great selection of toys, treats, clothes, etc. The staff is always amazing and doesn't mind Crix begging for treats at the counter haha. Thank you for endless great experiences! We appreciate you.

You guys are always awesome!

This is an ok pet supply store. It's not as good as Nature's Pet (a 2 minute drive away) in terms of product selection or customer service. However, it's fine if the products you're looking for are common and widely available.

I get to wash my shepherd there and leave a big mess and I don't have to clean it up!

Staff are friendly and always ask me if I need help. I usually stop by for my fur daughters whimzees treats cuz ya know she is special. Mainly a picky dog has to shop there too...????

Employees were helpful and welcoming. Employee helped me get in and get out in a decent time. Thank you team sherwood unleashed by petco

Always helpful, friendly and happy to see our rescue dogs, we bathe a lot of them here! Love.A Pit Rescue Inc

Unleashed is outstanding in customer service. Everytime I go in they ask if they can help with anything. They dont just point you in that direction they take you there and describe the different products and sizes and how it fits or the different types of food or treats that might be something your pet could benefit from. One time when I needed a new collar and tag holders the woman who checked me out was nice enough to help me change all the tags over to the new collar and put all the holders on for me. And it was not easy! it was close to closing and she took time to do that. I did not get her name but I hope she will read this and know how much I appreciated that.

Well the little girl that was working was very courteous very kind and respectful and very helpful and when I get a service like that I always go back keep up the good work

Ordered my hard to find dog treats online and picked them up (curb side) the next day. Convenient and easy. Employee was gracious and very efficient. Will definitely shop Petco Sherwood again!

This Petco store is fully stocked with very unique and popular dog toys, leashes, toys, studded collars!

Sales associate was friendly and welcoming, offered good reccomendations and was courteous and helpful. I can appreciate good customer service if nothing else

Great staff and you can bring your pets inside.

the staff is always friendly and helpful.

Absolutely fantastic customer service and very clean, tidy store. My dogs enjoyed spending time there for their 1st outing in a very long time. They love their new leash and harnesses. Will be returning

Good selection of products and great service.

Really fun store with lots of great dog supplies. Bought some grooming tools and had a good time looking around. Unique collars with fun colors and even bling.

Not a big selection. Call before you go to see if they have what you need. Mostly dog and cat supplies.

Good selection, nice people working, very clean