129 reviews
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Yelp (11)
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Matthew Otten
2 years ago
They have kept our dog alive, happy, and pain free for 14 years. That's right: 14 years. And our ol' dog loves to go there. 'Nuf said.
Travis Pangle
2 years ago
I love this place they are animal lovers My ferrets will never go anywhere else.
Aaron Kuhn
2 years ago
Wonderful staff, very kind to patients! My dog loves to go there lol. I feel confident my pets receive the utmost care and compassion.
Brely Re
2 years ago
I love this hospital not even close to me I travel get here I think best in town
Mark AAsum
2 years ago
Feel comfortable that your pet will be well cared for. Friendly staff and curbside service too! Love my Vet!
Diana May
2 years ago
My dog was seriously hurt. They got her right in. They have great follow up. They call the next day to check up.
Colin
2 years ago
Absolutely the best parrot veterinarian in Oregon
its the pangle mom
2 years ago
They have been the best for my ferrets.. Super sweet caring vet family.
Daisy Boysen
3 years ago
So good with our dog stark loved it here
Adam Gentle
3 years ago
They sincerely do care for their patients. Great people!
David Matz
3 years ago
The staff is always so friendly and kind. My furry friend loves coming here and perks up whenever we enter the parking lot.
Mirra Woods
3 years ago
Staff are considerate and check in via text message to get updates on animal. They were considerate and sincere when our fur baby passed away.
sammy naoupu
3 years ago
They took my dog in it 8am and got him taken care of in a couple of hours, and i cant thank the team enough who took their time to watch and care for my dog. I wasnt able to pick him up until 2-3PM and they made him feel so safe. Thank you to everyone who took the time to watch Roger. We are very grateful and Roger left very happy
Sarena Thompson
3 years ago
This whole office is wonderful! They don't give blanket care, they recognize that different animals need different things and cater to even my rude dog.
Tanya Einhorn
3 years ago
Dr. Yuko and her staff were friendly, patient, and took all the time they needed to tend to my senior dog. She suggested prevention measures we can take to keep the dog active and pain free, and other steps to help keep us out of the emergency vet. I didn't feel rushed at all, they answered all my questions and made sure that all of my concerns were addressed.
Alex Grosser
3 years ago
Everyone who talked to me has been super nice! Dr. Veckstrom (sorry if that's not how you spell her name!) Was great at taking care of my bearded dragon and even came out to see me at the car and show me his biopsy and talk me through what his incision/suture would look like. When setting up an appointment, the lady who helped get me information offered to text me everything instead of call because of work hours and went above and beyond by printing me a ton of care guides and handouts. I don't live around here (it's an hour receive go get here) but it's worth it for how great everyone has been!
Carly Fengel
3 years ago
**this review is for an appointment we had in February 2018** I came to West Hills because I found one of the veterinarians on the fear-free certified list. My dog is anxious especially at the vet office so finding a compassionate vet who would handle him gently was a priority. Unfortunately at the appointment unnecessary force was used by the vet (dragging my dog by his leash and forcefully restraining him on an exam table to take his temperature). The exam left both me and my dog uncomfortable, and the vet commented that the appointment would have gone better “if I had trained him better”, even though I had only recently adopted him. This was quite disappointing and hurtful. Some of the blame is on me for not immediately speaking up when the vet first started being forceful. I can be too trusting of professionals and that is my own fault. The three stars are for the vet tech (who was very nice and did her job well), the bureaucratic side of the business (it was very easy to make an appointment, they put together a nice info packet to send home with me and had a nice "portfolio" put together for my pet), and the follow-up; when the vet office heard I was disappointed with how the exam went they did reach out and try to remedy it as much as possible. Unfortunately the forceful handling should not have occurred in the first place. Update: upon seeing my review, the practice manager reached out to check in. She let me know that they have been working more heavily on fear-free practices, including adding a certified trainer to the staff, in the past three years since my last appointment. I appreciate the effort on West Hills part, and I hope that the vet has received help learning how to handle pets without force.
Jodie Smalley
3 years ago
Realistic and pragmatic in their practice. If my cat gets into a fight (again) I can call them and tell them the situation. They’ll Rx some antibiotics that I can pick up and administer to curb any potential infections. Prices are almost half of some places like Willamette veterinary who would INSIST you bring your cat in and that they need hundreds of dollars in tests (to be sure they’re giving the right Rx for liability reasons) before they’ll finally give the same damn medication.
Evelyn Blackburn
3 years ago
I took my sweet little bird Kiwi there to be checked out and everyone was wonderful there. What an amazing place. They were excellent with Kiwi and reasonably priced. I highly recommend them
Jennifer Belveal
3 years ago
We always recieve good care and advice at West Hills; Dr. Vickstrom is good with our unruly little flock.
Marlene Westlind
3 years ago
This is where I take my cat to get his nails trimmed and his routine checkups and etc. It is not very far from our home which is a plus.The staff are great also.
Kira Kilstrom
3 years ago
Even during covid the staff are prompt, professional, and kind.
Tom Giles
3 years ago
Impressive staff, doc took the time to chat with us, relieve our concerns. Never left our vehicle.
Vee Blackstone
3 years ago
This clinic is amazing. They work with your dog to make the visit as calm and positive as possible, and even have a trainer on staff to set up the owners, dogs, and the rest of their staff for success. My parrots also go here, and receive excellent care as well. A+ clinic.
kelli joachim
3 years ago
Fast and friendly staff even worked well with my demon dog
Andrew Justice
3 years ago
Dr Yuko and the staff at West Hills are amazing. I'm very happy I was referred here by a co-worker.
Nevette Orth
3 years ago
We are very happy with the clinic and the care our animals receive.
Buy Moretacos
3 years ago
Super friendly staff! Spayed our little bunny rabbit, and was a little less spendy than we planned.
Taisiia Feoktistova
3 years ago
Took our cat here, didn't solve our cat's issue or even address our concerns
Kyle sanderson
3 years ago
I was a new client and had an emergency issue with a pet and they bent over backwards to accommodate me and get me in quickly. They see all kinds of pets here which is what brought me here in the first place. There are not a lot of veterinary offices that will see the smaller creatures that have trouble regulating there own body temperatures, and especially the ones without any appendages. Lucky for me this place specializes in all kinds of critters and they got me what I needed in a hurry to make sure my animal got the care it needed. Thank you, we will be back :)
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