The Whole Pet & Happy Tails Grooming Fort Smith, Oklahoma

Love this place! They are always helpful and very knowledgeable.

Not gonna lie the prices here were way lower than I expected for the high quality petfood they have and also for your basic pet items. I only drove here cause it was the closest pet store to me at the time but now it's going to be my go-to store and I live in Rogers.

Very nice place to go to take care of your pet.

They did a great job clipping oue poodles. Friendly staff

Amazingly knowledgeable. Really stunned by how helpful these folks are. Our dog got insanely sick in an extremely short time due to food allergies. Reviewed products with one of the workers and she gave a detailed explanation about things to look out for in major brands. She also got me a few samples to bring home. Our dog is doing much better now because she took time out of her day to address things with me. I can also really appreciate how thorough she was, and how she gave me a heads up about a product I was about to purchase so I could mind my budget. The place is interesting to explore, too, and has more than one might expect, despite being small and dinky from the outside. Nice, accessible floor plan, with plenty of room for mobility challenged customers. Also, surprisingly affordable selections!

All 3 grooming appointments have gone well. Just frustrating that every time we try to set up an appointment they can’t find our names or the pets name. We try to set up in advance to get the discount, but they can never seem to find it.

Great customer service and great animal food

This is easily the most poorly managed and frustrating place I’ve ever encountered. We have scheduled my dogs for grooming a handful of times and we have never made it through without some sort of issue. Either they messed up their calendar or need to cancel for staffing issues. It’s always something! We’ve had an appointment scheduled for a month now and they call us 24 hours before to say they don’t even have a groomer working for them right now. Get it together! We won’t be back.

First their grooming skills are off the charts! When you see the picture of Charlie I’m sure you’ll agree! Secondly they are such a nice group of help humans. It’s also nice to be able to get food, vitamins, treats and so much more for my other pets while I’m already there picking up.

Worst haircut for my puppy I ever could have imagined. :(

Sad to say my first visit here was a major disappointment. There’s no communication or clarification between the groomers and the owners. The groomers here simply do not care. They do not care what you specify, what you ask for, they don’t care how you want YOUR pets haircut to look. My puppy looks like she went through a meat chopper. It looks a band of drunk monkeys took scissors to my dog. I asked multiple times for just a trim and instead LiZ buzz cut all of my beautiful dogs hair off. They cut off all of her long eye lashes. I thought I did my part talking directly to the lady who I thought was grooming my dog. Instead they handed her off to someone else and never called me to discuss my wishes. I could go on about how every part looks tracks across my dog! The worst grooming experience I could have imagined.

The people there are so patient and nice. My dogs got their nails trimmed today and although they weren't the best the people there were very kind!!! Thank you ladies!

Great, was looking for name tag

Great treats for our fur babies. Amazing low prices and great quality. I will be coming here from now on. No more chains.

Despite having a large selection, the staff in today completely ruined my experience in the store. He was working on another order to carry out, totally understand that. However, I gave a “hi” to no response. I did not see the puppy formula in the brand I was looking for so I hung around the checkout while he finished up. Still not acknowledging my existence in the store, he breezed past me again... so I left. Will continue making the drive to Rogers for our food.

My little four legged girls needed pedicures. No appt necessary, two groomers on staff, had my little ones done in a matter of minutes, with me right there for them. The price is very reasonable and the staff friendly and loving. Looking forward to returning regularly!!

Staff is wonderful, great selection of goods.

I had an 8am appointment and I had to wait because no one was there. Groomer reeked of cigarettes. Took 3.5 hours just to bathe and brush my dog and they didn't even fully dry him. No one wearing a mask for safety. Not impressed.

My cat was needing a certain herbal medicine and I asked for it with the name of it in hand. The lady keeps me on the phone talking about pet food. I then asked about the medicine not really caring about the healthy pet food she was trying to sell me because my kitty eats healthy. She said bye in a rude way not responding to my request. I think the lady actually got mad at me for not wanting the food because she didn't want to be bothered when the subject wasn't "health food." I needed the herbal drops. Nope- I won't be shopping there for sure, geez! Frustrated with bad customer service. I'm going on Amazon where I'll probably pay less anyway on raw foods for pets that's sold there, if I were to buy any, and of course my needed herbal medicine that my kitty really needs go else where. I really didn't expect that kind of treatment. Short and rude with me. Waaa! :(

They carry the food that the big chains don't like Fromm. Great selection of raw foods. Good grooming services.

I booked our Yorkie's bath and trim after seeing the price of $35 on their web site. The morning of the appointment we bathed him at home and left for his appointment. After arriving I was told by the young lady that it would be $50 for bath and trim. I was out of time so I let her do the job. After picking him up it wasnt a really bad trim but was not a professional job either. It appeared as if an apprentice had performed the service. I would have expected a discount. We will not be back.

Great selection, knowledgable staff. We have been purchasing our dogs food, treats, and toys from here for the last few years. Its veteran owned and the owner is great guy. Rated 4 stars only because we have had some trouble with one of the employees in the past, an older lady who was very rude to us on several occasions. We havent seen her lately and the staff that has helped us as of late, have been wonderful and refreshing compared to past dealings. Overall, they have a great selection, pricing is fair, bonuses and incentives are awesome, facilities are well kept, staff is very professional (sans one employee), you cant go wrong here.

Love these people. If your in the area, do it they are great.

After contemplating rather to leave a review or not I have decided the behavior I dealt with on 10/21/2019 directly from the female owner was unacceptable. My intention is to save others from experiencing her horrible attitude. I have been supporting this business for 4, if not 5 years and have encountered this woman 3 times. Each time she was rude and acted annoyed by questions about products. I have always purchased FROMM brand dog food, but at $54 for 33lbs and an income recently being removed from the household, I had to choose a less expensive brand. (Diamond at 40lb for about $33). I spoke with a wonderful lady, that I later learned is the manager of both stores, on the phone and was excited to see her in the store as I had just spoken with her. Instead I walk into the complete opposite. I ask where this brand was located, the owner showed me and I grab the bag and went to checkout (I'm leaving out her attitude at this point but it was incredibly egotistical) I ask if she was the owner she said yes. Then I asked about how the rewards card would be affected (FROMM has buy 12 bags get 13th free) she looked at the bag and says "psh, this brand does not offer that" with a disgusted look on her face. I said "you can definitely tell you're the owner." With her nose stuck up in the air she continues the transaction and asks what I use to purchase. I told her FROMM and she looked at the bag and in a snarky way she says "this is definitely a downgrade!" At this point I had enough and told her "I'm well aware and have already spoken to someone about that, it's a tender subject with me and I had better not say anymore on the matter." She then spouted off "I just won't talk to you then". As I'm leaving I throw the bag over my shoulder and say "I've been supporting your business for 5 years, lady." She says "I appreciate that" in a hateful tone. That's it, but that's enough. I support local, small business owners and they are usually grateful for any size purchase - this owner was not or she would not treat her customers like they are lower class than she. I've decided to take my business else where as she owns the Springdale store too. I may do some research to see about contacting the franchise corporate office to file a formal complaint as I'm certain this behavior is not what they support. I would like to leave the owner, who is in a leadership role, with a quote: "No one wants to be lead by a pestimest." - Bob Iger Be conscious as consumer where you are spending your dollars and what kind of person your money is supporting as I'm positive there are others out there that would be grateful for your business.

Great service and products. Know their stuff. Recommend m

They did great with my dog's grooming. We love shopping there for all our furry friend's needs.

Recommended by Elite Training. Lots of goodies for your dog or cat. Grooming available.

They have great products and a very friendly and helpful staff

Best place to groom and get food for your fur babies!!!

They gave my labradoodle her best haircut she's ever had