Inn To Pets Inc Westlake, Ohio

They told us our dog would be bathed in the afternoon before we pick him up around 5pm & when we get there at 5pm they give the excuse “we were about to bathe your dog”. Very frustrating that they were lazy & lied to us that our dog would …

This was a bad place for our dog. Misleading Web site, incredibly dumb confirmation email, ignorant staff. In our opinion, not the place for your dog to play or socialize with other dogs. Take your money elsewhere.

Our dog had a great time and came home bathed/happy

Vaccine records from your Vet apparently are not sufficient to show vaccines are up to date. Who knew!! We were asked for proof of next scheduled appointment once we arrived. I did not have it as I had no idea it was required. As such, we were turned away. Our weekend trip had to be cancelled last minite as a result. There also does not seem to be much outdoor space for pets to get excercise. Overall, not impressed with our experience. We will not be back.

I was very happy with the way they took care of my guys.

I've been bringing my cats here for years. They have never come home with fleas or a cough/ cold. Not sure the cat loves it, but I don't think she would love any kennel. I feel confident she is well cared for here.

Left 7 month old puppy for first time over the weekend. He seemed happy but smelled like urine and had feces on his feet. I had wash him before I brought him into the house. The staff was friendly.

Love In To Pets! Only place we use now!

Our go-to boarders for more than ten years. Our two successor older dogs have always been well cared for and loved by the great staff. Takes all the guilt away from our occasional need to be out of town without our best friend.

Dogs seemed to like it. They were very tired when the got home. Seemed very loud

Took our three large dogs (all ~100 pounds) for a four night stay and couldn’t have been happier. Staff sent email updates daily which put our minds at ease being the first time we’ve boarded them. They administered medications as outlined and the dogs came back healthy and happy.

Friendly staff.......the only place we will board our pup

Staff took great care of our pup with added play times and attention. I was more of a wreck leaving her when we went out of town then she even thought to be! ????????❤

I was disappointed with how long the dogs are left alone. This place smells terrible too and a bath is not included in the price

Inn to Pets truly cares about your pet. The staff is friendly and knowlegable. The facilities are clean and well maintained.

Inn to Pets has the nicest staff members! They really took care of our older dog, accommodating his special needs (medications, low key attention from people). Also, when we were there, they were able to take care of a sore spot he had post surgery. He was clean and rested when we picked him up! I really like the extra care options! Cuddle time is exactly what he needed this week. And they were extremely accommodating during the power outage!!

Appeared to take good care of dogs, place water a little smelly. Seems most boarding places leave dogs or 12 hours at night, this one as well. I feel dogs should have a later bite break and and things should start by 6am. There should always be someone around 24/7.

This is our "go-to" place to take care of our yellow lab. Used for both extended stays and day care. Great staff. I know our dog is taken care of well at Inn to Pets

We recently left our dog at Inn to Pets while we were on vacation. An urgent need arose where she needed to see the doctor and Inn to Pets contacted us, asked our permission to have her treated, brought her to the clinic and kept us up to date on her progress. They sent us pictures of her so we could see how she was doing. We are very thankful and appreciative of all the loving care they provided. The staff is always so accommodating, kind, and caring!!! We bring our dog to Inn To Pets every time we travel and we certainly recommend Inn to Pets to anyone looking to board their dog.

I trust them enough to care for my 16 year old cat when I'm away, complete with twice daily medications and prescription diet. You can tell the staff really care about the pets. I also like that you can pay a small fee so that your baby can have a little playtime out of their enclosure.

When leaving out of town, this is the place I would leave my pets, until I come back. They take good care of your pets here.

We love this place great to our dogs

Amazing place. We have been customers for many years. We love the staff and they love our dogs.

Great for boarding your dogs and cats. They are very nice and caring people

We have boarded our dog here many times and it has always been a good experience. She is almost completely deaf and needs more careful handling. The staff has always been great with her.

Staff was really great a little expensive. However they were there when we were in a pinch are other two dog sitters bailed on us at the last minute

My dog is always happy to leave but well taken care of and I trust them with my precious family member

I have gone here for years without issue, but never will again after my dog's last stay. The receptionist took my money and didn't say anything had gone wrong or mention any concerns. Then she brought my dog out, we left, and then I realized how much was wrong. She looked like she lost weight, she had feces and urine all over her fur and blanket, there was a cut on her nose, and a cut on her stomach. When I contacted them to find out what happened, they said she must have thrown herself at their fence and that they should have given her a bath before I picked her up. Their consolation was they would give her a "free" bath if I brought her back.

We have been boarding our dog at Inn to Pets for 4 years now. The staff has always been great & they have always followed our special instructions for caring for our dog (she's a rescued Belgian Malinois/Shepard mix & is a little needy). We always feel confident leaving her at the "Inn" & recommend them to our friends & family. Keep up the good work!

Staff are friendly, place is very clean