Petland Lancaster Lancaster, Ohio

Emily is amazing if you have any questions. She is so knowledgeable about all the animals and so patient.

I bought a baby ball python from here and it died a week later. Don't buy from here please.

Staff is helpful. Only downfall is they sold us a sick puppy with Giardia and Kennel cough. Just beware If you have recently bought a puppy from there.

Went into Petland Lancaster today to buy a ferret. The store claimed they were Marshall Ferrets but the Marshall tattoos were missing. I was still willing to purchase the ferret. We spoke to an associate who spoke to the sales manager about the ferret. When we got to the register 2 people asked if I was buying the female ferret. They told the sales manager that they wanted the ferret. The sales manager then claimed the ferret was on hold for the couple. Very unprofessional.

I just want to give a big thank you to Dallas, tyler, and jake. Jake and tyler were more than happy to help me with getting ready to buy my ferret and Dallas was more than happy to help me and my bf pick out everything we would need. Thank y’all so much

I’m a weekly customer here at petland Tyler was very helpful with helping me pick out my fish and keeps the tanks very clean and looking amazing. He shares his knowledge with everyone and is an amazing employee. Tyler and Jake both go above and beyond to help everyone.

Dallas went above and beyond to make sure all of our questions were answered. Very friendly and helpful. I would recommend her .

Dallas was super nice and very helpful made sure I needed everything I needed and Tyler did a good job getting me setup even while dealing with a rude customer good job guys keep up the hard work

We recently purchased a puppy and Dallas was absolutely wonderful!! Not only was she was patient with us and made sure that we had everything we needed for our new pup before we went home, but when we returned, she asked us how it was going at home with our new little guy and was more than happy to help us to again get everything we were looking for. Thank you so much!!

Me and my boyfriend went into Petland Lancaster to get some supplies for our hermit crabs. We went in after being disappointed by the selection and amount of dead reptiles and fish we saw at Pet Smart. We were blown away by the immaculate conditions all of the aquariums and terrariums at Petland! It was all so clean and well kept, the set ups were beautiful and you could tell that the animals were really happy and healthy. We asked for the name of the person taking care of the reptile area and a gentlemen named Tyler came out and was so excited to talk to us about the animals and how he cares for them! Bravo Petland and Tyler! Great job ????

Great place to visit if you want to watch abused and neglected animals slowly die in front of your very eyes. They should be disgusted by the conditions they let their fish live in. Edit: the company responded but they failed to respond to this. These fish are literally dying. They are in the EXACT same condition as last week

Dallas provided excellent customer service to my girlfriend and me, as we were contemplating adopting a Petland puppy! Dallas was very informative, not pushy, and made it a seamless process to annex our Pug puppy, Marshamallow, into our family. ​ As a result of Dallas's efforts, we will be returning to Petland Lancaster for all of our future pet needs. Dallas is a staple of superior customer care and a real asset to your organization! We are very pleased with our puppy.

Loved the service at Petland.. the young lady Dallas Montgomery was very helpful and patient and made sure we had everything we needed and helped a lot. Would highly recommend petland and staff like Dallas anytime.

Went to petland lancaster yesterday and got my kids some fish and 2 guinea pigs was very happy with the service from Dallas Montgomery she was very helpful in letting us know all the essential items we needed for our pets as well as proper care and all she helped us every second we were there the customer service from her was 10/10 I plan on going back there for some other animals in the future as well as my current pet needs even being an hour drive away it's worth the drive ????

If I could give this place 0 starts I would. I have had rats for years now and currently have 25 of my own (due to 2 litters of mine that I’m trying to sell). I purchased 2 rats from this place and neither time did they tell me about how I needed to buy vitamins in order to get a refund for the rats. The first rat I took back because he had an impacted genital area that I was not aware of when I first picked him out, the second rat I got was sick and breathing heavy when I got him and shortly passed away. I brought back the body of the second rat and asked if I could either exchange or get a refund and they told me no because I never bought vitamins, while they literally never ONCE told me I needed to buy them. 0/10 I do not recommend this petland. Go to Pickerington petland if you want good customer service

Been going there for years for all my pets needs . Pretty much know everyone by name but my favorite employee there would have to be Dallas I absolutely love her. She always takes carevof what I need and usually it’s it for me. Which is very nice because I'm in a wheelchair. She always makes it a really enjoyable experience everyone does

Went in late...two younger girls working. Bought a fish on sale clearly stated on glass it was $3 ....the girl at counter charged me $7.50!!!! Then rolled her eyes at my wife! Then argued I owed the $7.50....so I went back and took the sticker off to show the sale price...they got super mad and started a fit over taking it off...so I gently....easy put it back on glass...then paid my $3 thwn left...next day mybwife went in....they let her buy a fish....then said she is banned for life...for doing nothing wrong.bad ...young workers need fires!!!!!!...now I hate Pearland!!!!!

We are on our 3rd puppy from this store and we could not be any more pleased with our fur babies. We purchased a basset hound in 2020 and then just within the past week we purchased 2 Saint Bernards. The staff is very friendly and helpful. I want to give a shout out to Dallas she kept in contact with me letting me know that the puppy we were interested in was still available and working with us through the financial part of it all! Plus she’s always friendly and helpful every time I go in for my other pet needs!!!!!

My boyfriend and I recently purchased a puppy from this facility. Dallas was the employee that helped us purchase our new furry friend. She was informative, professional, receptive to our needs, snd so great to work with. We are so pleased with how easy this process was. I would 100% recommend this Petland and Dallas!

Everytime I go in there Dallas is always so nice to me and she always help me with my pets and I love how happy she always is and the care she has for animals is awesome! The care she has for the animals here are outstanding she treats them like her own!!!

Amber was a great help finding products for my dog, also showing me options for my dwarf hamsters living space, and telling us about the animals in your store. Great hire!! Good job!

Amber helped me find everything I needed for my new puppy, Goldie. I was so grateful for her patients and assistance.

Went in to get puppy supplies and Tyler was very helpful and knowledgeable about his job.

I come in very often to look at the dogs and get cat supplies and Dallas is always so helpful and kind to me and my mom! She always has a smile on her face and is willing to show me what I need without losing her smile!

Amber was very kind and helpful today when helping me pick out some supplies for my new kitten

Dallas was very helpful when I got my puppy

Kim W. Was a big help today. She gave us great information on cats. Helped us get food and a scratching pad. She was outside but helped us with everything! She deserves a lot of praise for today!!! BTW it was very hot outside.

I have went there for years starting when I first bought my leopard gecko, To growing my little leopard gecko family, To of course buying them food and tank supplies. My 5 stars are specifically to the worker there named Dallas, she always greets me with a smile on her face ready to help she remembers me by name even if my S/O picks up the food for a while and I don't come in months at a time. she makes my trip to the pet store 10x better. I actually recently made a move farther away to where I happen to be closer to the Athens branch but I would rather make the drive to Lancaster any day if that means I get to see Dallas she makes it seem like she really cares for my 4 legged children. thank you Dallas for everything you do.

Amber was such a great help today!

Your employee Amber is one of the main reasons I shop at this Petland - she is always so helpful and knowledgeable! It's always a pleasant shopping experience with her assistance.