Best Friends Pet Hotel Cincinnati, Ohio

We love this place. Affordable and the dog loves it there. We have tried the other places and we always end up back here. Recommended!

Terrible now. Used to be wonderful. Short-staffed, don’t answer their phone OR return messages. I don’t know how they are staying in business. Dirty, too.

We take our dog up at least once a week for doggie day camp. The staff there is excellent and treats or dog like he is one of their own. Couldn't recommend this place enough!

Great place, treat your animal well.

Our pets didn't do well in other kennels but were relaxed and happy when they came home after 10 days at Best Friends!

Great place! Our dogs did really well there. Normally they are a little anxious at kennels/daycare, but they seemed to enjoy Best Friends. The staff was friendly and courteous, and our GSD actually liked them! I was sold right then and there.

Took my dog in for a haircut, shed free treatment shampoo, nail trim and other treatments. Came to pick my dog up she looked exactly the same. She didn’t get a haircut although I paid for one. Sent 2 emails explaining my dissatisfaction and never got a response back. Paid 103 dollar to have them give my dog a bath, period. The girls are very nice but the service sucks. Don’t go.

Good pet hotel for cats

Negative stars are not enough! My story was share by Lukensrn. (long 1 star review) Horrible place! We can not share enough how bad it was! Please don't bring your pet here! Update: My dog is not walking on one leg and will not run. (She is receiving the best medical treatment at this time and endless love.) Everyone working for this company should feel guilty for how badly mine and any other animal has been treated while with them. Also it is 1:54pm here and neither myself or Lukensrn have been contacted about our public upset on treat by this company.

For first timers at leaving our dog for the weekend somewhere, we were very pleased. Staff is wonderful. You can really see how much they care for every single animal. They even went over with us how are dog did and reacted to different things when we picked her up. We were nervous of course but we felt so much better once we spoke to everyone and they went over with us what her days would look like. Thank you guys! Will definitely recommend Best Friends Pet Hotel!

Very nice facility. Room for the dogs to run. My boy should be very happy there.

Best Friends takes great care of Haley. She is always happy, healthy and tired when she gets home. I also love that I can check in on her through the video cam while we are gone. Highly recommend Best Friends Pet Hotel for boarding and Daycare!!

My dog loves this place more than anywhere else. He gets ify about places and he has no concern here. They also have 24/7 video for us to watch him!

Dog loves this place, can't hold her back to go play with her friends. Fantastic and friendly service. Love that they offer a grooming service before picking up.

My dog seemed so relaxed and didn’t wish to leave as an escape but just to go home. He wanted to say goodbye and cuddle with everyone of them before leaving.

Expected a lot better treatment and attention for the amount they charge.

Very friendly and professional! They really care about the dogs and it shows.

Shelly and the entire staff at Best Friends are the only ones we trust with our dog when we leave town. He loves her and we're grateful to have them, thank you.

Best Friends was amazing. They took great care of Buns McGee (a Holland lop rabbit) for 6 days. We will definitely use them again!

Love this place! I have a high energy dog who loves to play and he gets to do that all day. Especially love the fact that there are live cams so I can check on him throughout the day

The staff at this facility surpasses any other facility in the Cincinnati area. The personal touch and love that the employees show to the dogs is unparalleled. I recommend using them for any of your doggo needs. The pricing is a great value if you buy in bulk. The only change I would like to see is possibly more room for the dogs to run. I understand that is difficult as you can't necessarily keep an eye on the dogs at a distance. 12/10

Great place to leavs your pups while on vacation! They love our animals like they are their own.

The staff is so friendly. My Brucie can be a tough dog to handle but i know he's in good hands when he's there.

My dog started going about 2 months ago. Before that we tried Go Fetch but it was run more like a business than anything. At Best Friend Pet Hotel, the employees love the dogs just like their own. It adds a much more "homier" feel than other places. Of course my pup loves them as well...especially Lexi! I definitely recommend them!!

Great customer service. Friendly staff Took my dog Cole in for a bath and nail trim and he looks excellent and has slowed way down on shedding! They treat the dogs so well and love them like they are their own dogs! Summer and Sheree (sorry if spelled that wrong) go above and beyond !

We send our pup to Best Friends Pet Hotel's daycare. It is super easy to drop her off in the morning and pick her up in the evening. The staff genuinely cares about our pup, but we have noticed that they honestly care about all of the dogs in their care. Our pup is always excited to see the staff and it is nice to see that the staff is excited to see her. Plus, they do fun events with the dogs and send pictures to the the owners. Ex. Pictures with Santa and on Valentine's day (see posted pics). Bonus- By the time she gets home at night, she has used up all her puppy energy so we all get to relax with each other.

Our dog actually turns away from us and runs to the play center. This has never happened at any other place. I know she is cared for here!!

My wife and I started taking our first pup here around Oct./Nov. of 2018 and then our rescue started going as well in Feb. 2019. We've never felt so welcome in a place like we have here. The staff is amazing and let me tell you about one of the trainers named Taylor. SHE'S AWESOME! So friendly, knowledgeable, well versed in dog training. We've taken multiple classes with her and always have our questions answered and our dogs as well trained as we can manage. Taylor can do some amazing work with dogs. We've had our pups groomed here, boarded, as well as weekly dog camp days. Everything has been amazing with our experience with Best Friends. Another shout out to Nick at the front desk. He's awesome too. But seriously, train your dogs with Taylor. We can't recommend her enough. 2020 update, this place is still awesome. Have Taylor work with your dogs, seriously.

Our dog Blue goes periodically to daycare, and boards there when we go out of town. Blue is skittish, and the staff is awesome with him! He loves going there! Quality customer service. I love the pet cams and clean environment. Thank you Best Friends for a safe place for Blue to play!

Over the past 4 months, each month we have needed to board our dog for about a week and we can leave with ease knowing that Shelley and the Best Friends staff will care for our beloved dog. Shelley & the staff understand our dog's temperament & help him feel safe & loved while we are away. Thank you Best Friends!