MedVet Diley Hill Canal Winchester, Ohio

Open 24hr which was so important to us, as we took our doodle in at 1am they never truly found out the cause of her issue after all the tests, however she came home to us much better and that was what we wanted. We were so thankful she …

The absolute worst animal care that is around. They are exceptionally greedy. We drove our family dog who has been in the family for 15 years to their facility they were extremely unorganized and their waiting rooms were filthy. Above all else they required north of 800 dollars before they would give the treatment our dog needed to even see if he had a chance to live. I explained to them that I had the money it was in my savings account and I just needed a couple days to transfer the funds to my checking. I even offered a down payment of 50 percent and offered to sign over my account information. So like I said I believe this place is just a money hungry organization who doesn't care about the animals just about filling their pockets. I would not reccomend anyone to go there.

The absolute worst animal care that is around. They are exceptionally greedy. We drove our family dog who has been in the family for 15 years to their facility they were extremely unorganized and their waiting rooms were filthy. Above all …

We have visited the Diley Hill site several times before it became MedVet and were happy with their service even though wait times could be long. However, on 1/10/22 my husband took our sick German Shepherd and the entire event has been an absolute nightmare. My husband sat in the parking lot for over 4 hours waiting with someone coming out only once to ask if it was ok to get bloodwork which he consented to. He was so frustrated about waiting that I had to leave work and go myself and after going inside found multiple people hovering over computers and chatting. One employee finally spoke to me but offered a million excuses about being preoccupied with a new computer system. Our dog lay in the back with no one paying attention to him. I told my husband to come in and then we were placed in a room and where we continued to be ignored. They came in to ask if they could do bloodwork and he responded that they had asked hours before and he had already consented. Why hadn't they done it already??? He was furious. The office was a beehive of chatting and giggles. I have been in the customer service/administrative industry all of my life and was appalled by their lack of concern for either us or our dog. The entire atmosphere of the office was incredibly chaotic, unprofessional and uncaring which is totally unacceptable considering the business they are in. When the Dr. finally came in hours later they offered dire news and euthanasia. We decided it was definitely time to leave and seek a second opinion. It was another several hours before we were able to collect our dog and leave. I sent my exhausted husband and still sick dog to the car to wait for me. Even though I was shocked and infuriated at our over $1400 charge, I stood exhausted and beaten down with CareCredit card in hand waiting to pay. Again, I was ignored, not even a glance from anyone. Mind you, I was the ONLY one standing in front of their counter!!! Everyone was STILL totally intent on figuring out this new computer system. UNBELIEVABLE! When the doctor walked past me without even a glance 20 minutes later I had had enough and walked out. I waited several days to calm down and then called their office to pay. Each time I was put on hold for an unbelievable amount of time and I gave up waiting. Now, a week later, without even mailing us a bill, they leave a message stating they intend to send us to collections! I called this morning to make payment with my card and they couldn't take it over the phone so I will be making another trip to pay in person. This place DEFINITELY needs an office manager and policies set in place for customer service!!!! Update on our dog. Unfortunately he does have cancer but it was caught early. He is home, active and happy and we intend to enjoy plenty more weeks if not months with him. The MedVet Dr.'s recommendation of euthanasia was extremely premature and I believe was only offered to be rid of us. Note to an office manager if they ever get one: If you are that preoccupied with new office software, you either need to shut down your entire operations until you figure it out or compartmentalize it and move it to the back room and continue regular operations at the front desk with patients and their owners in a normal manner. What we experienced on 1/10/22 was unbelievable and I hope no one else has to endure.

We have visited the Diley Hill site several times before it became MedVet and were happy with their service even though wait times could be long. However, on 1/10/22 my husband took our sick German Shepherd and the entire …

They are always thorough and take good care of our animals.

Took my baby boy there really sick, they got him hydrated and gave me meds. He is doing well glad they are there a bit expensive and I wish could have went inside with him but over all just glad he is better. They are very nice there also.

Emergency pet hospital open 24/7. Great staff and they take excellent care of our pets.

Awesome service. Nice people and helped me keep the cost down too. Thanks

Emergency pet hospital open 24/7. Great staff and they take excellent care of our pets.

January 7th i had to say goodbye to my best friend harleyboy this was my first trip to medvet but it wont be my last i couldnt ask for better treatment they treated harley with such dignity and compassion as well as myself they helped me with the cremation arrangments we thank you from the bottom of our hearts for showing us so much. Support and compassion during this most difficult time

The Kindness and Understanding they showed toward me after the loss of my pet will always be remembered. I’m very Greatful for everyone there

Let me first start with the negative reviews. The majority of them are about the cost. Look, it’s an emergency room for pets that operates 24 hours a day, 7 days a week. These are not cheap to keep open. Your money is paying for salaries, procedures, services and Doctors. Expect to pay because a Doctor and Technicians time is valuable as well as the multiple medications, tools, cleaning supplies etc. Care was phenomenal. Our mixed breed rescue is an escape artist when it comes to her kennel and she chewed through the bars, climbed out and was caught causing a deep puncture to her side. The Doctor and Technicians did a great job explaining everything that was completed during surgery, after care instructions and what to expect during the healing process. The staff was amazing. I have never encountered such kind, caring and compassionate individuals. They sent photo text updates and welcomed our calls. Wait times - again, this is an emergency department and some emergencies take precedents over others. I work in two emergency rooms and this is not different for people. The more severe case will take precedents over something less severe, this is a good thing. Do not second guess coming here. We (hopefully) won’t have an emergency anytime soon, but if we do we will return. THANK YOU Diley Hill staff!

They took such good care of my RJ with love and extreme knowledge.

This place really showed me and my daughter compassion and didn't try to take us for a ride when it came to having our four month old Husky pit Youthinize d due to Parvo.Sally was full of life and very loving companion she's missed everyday Thank you for your TLC it's very rare in this world today!!!

We had a very sad outcome with our very loved family dog! ???? But I do appreciate the staff so much! They were great! Professional, helpful and honest! Helped me get through everything we went through. Rest in peace puppy girl!

They are the most compassionate, caring people. FAR better than OSU. They kept us informed constantly. They deserve much more than 5 stars.

Great place they took very good care of my BJ and everyone was so nice doctor was great

Excellent staff...they really care about your babies and you

Made my sick dog wait two hours in the car and still never seen her but sure wanted me to pay 500$.

Quick response, very respectful even when it's middle of the night.

Staff were kind, understanding, snd helpful. Our girl feels much better!

They did more than right by me and my family.

Brought in our pet and left him for a checkup. Hospital staff kept us informed. Pleased with the care they showed our pet.

Staff and Dr Cheever were wonderful to my Frenchie who isn’t feeling well and in pain. He even took the time to come out to my car to go over treatment plan. Thank you for looking out for Pepper.

They were awesome and very helpful and understanding

I have mixed emotions about Diley… the people were amazing but I believe they are unorganized. We brought Diesel in they took him back as soon as we got there. After about 10min I got a phone call asking questions about him at the end the guy said okay we will be out to get him… They already had my dog. Diesel stayed 12 hrs we did get a picture at 6am but never got a call. I called at 10 because I knew they had a shift change. After calling they connected me to a vet she said he was doing great and was biting but was acting fine and she wanted to do X-rays and blood work. I was confused because before we left that night they had done all that and a ultrasound low and beyond they got my dog mixed up….. My dogs health was declining so we had to put him done. Once we made our decision they said the cremation place they used would deliver to use and we made it clear several times we live south. I received a phone call today stating they don’t deliver to my location and I had to drive all the way to Columbus to pick him up. Like I said service was great but the communication was awful.

Everyone was so amazing and helpful. I honestly expected to pay a lot more than what we did. Great price for a 3am ER visit. Happy healthy dog and peace of mind !! Not the shortest wait but to be expected being it's an ER. Thank you all so much!!

I took a cat there late Saturday night and I believed her to be injured but actually she was very ill. I feel as if they were trying to give me hope, so that i would agree to more and more testing and treatments and hospitalization even though they knew after the first labs were done that she was not going to last long no matter what was done or how much I paid. I feel as if they would have done all kinds of unnecessary, painful treatment to her just to keep increasing my bill. But I'm not stupid and I knew from the results of the bloodwork she was dying. And they told me that if I couldn't pay the entire $183 to have her cremains returned to me that I had no other choice than to not get her back at all. (And I'm glad i was able to pay because the pet cremation place they use are actually incredible.) I will never go there again. No matter the emergency.

They are friendly, understanding. I had to go there since it was late/early in the morning (my Vet was closed). My dog had 5 seizures in an hour an half, they came out & got her while had to stay outside, when they called they said they have her meds, to stop the seizures. I said hold on she is 12 years old and has had seizures since she was 1. Her seizures have changed this year, I want/need to discuss options. I don't like the fact my dog has to be in there without me, not sure if that's there normal policy or COVID policy since they are not my normal vet. The policy takes some of the communication out, I'm would prefer to be with my dog. I'm who she knows (even if her brain wasn't all there at the time). Other than that they were helpful, understanding & caring. They did what they thought was best to help ease the seizures and calm my dog.