Triangle Veterinary Referral Hospital Durham, North Carolina

This place is beyond amazing!!! They are so caring and compassionate. On Sunday, January 9,2022, I had my sweet Buddy out for a ride when he seemed to have passed out right by me. I immediately rushed him over to Triangle Vet. They happened …

I called here twice with worries for my dog and the techs were able to give me good information. I decided to take her in anyways just in case. The doctor walked us through pricing and whah she thought was best. They sent us with medicine and I feel way better. Thank you all for being so kind!

The 1st day my cat came to this vet I was concerned on how to gather the large amount they first quoted me and they immediately suggested putting him down even though he was not close to death when he came in. My cat had a large wound on his face that they scheduled a skin graft for and both appointments they called to reschedule because the date they booked me for is now a date the vet would be out of office. He went 2 weeks with bandages sewed into his eye so I decided to go with another vet. I had to pay for 2 extra bandage changes because of the rescheduling which were both over $100 even though they scheduled me days that they later figured out the doctor wouldn't be there for. The second time they rescheduled they left a message stating they "expected him to be back" by that date meaning they weren't even 100% sure before telling me that date.

I was hesitant to come here based on a few negative reviews but overall am so happy I did! The staff was SOOOO friendly and kind. They were very good about communicating about my dog and I feel as though the prices for an emergency vet on a weekend were not bad. Also the vet, whose name I forgot, was so kind and so thorough with the explanation of my dogs problem. I appreciate it! Everest says thanks too :)

I lost my boy yesterday, after 14yrs. I can't say enough how much I appreciate every staff member I came in contact with. The vet who took care of him did everything she could, and she really listened to me when I described him and what I thought he would want. She was very direct and honest about his injury, the treatment, and likely outcomes while also being incredibly sensitive and supportive. This was a terrible thing, and they made it as bearable as possible. I was able to come say goodbye, and hold him for as long as I needed. Was it expensive? Yes, of course. It was an emergency, and emergency care is expensive. Was it worth it? Without a doubt. Thank you to the staff at Triangle, thank you for taking such good care of my boy.

Our dog was referred here by her Vet for a neuro consult. She had been experiencing cracking in her back and more recently pain associated with her back & leg. Dr. Warren examined her and recommended we do an MRI to determine what the cause was. Pricing was given as a range and ended up being less than was quoted- I appreciated the expectation setting. We brought her for the MRI and everything went just fine, got results same day that told us she had a herniated disc pressing on a nerve root. We were given choices for treatment, and we chose surgery. Dr. Warren got her back in about a week later and performed her surgery. We are so grateful for the care given to our baby. She is alive and well through 2 anesthesia events at age 13. We had blood work done and full understanding of her health before even making that suggestion, and that was reassuring. Highly recommend Dr. Warren and his team. I was concerned before my experience because I saw the mixed reviews, but truly, this hospital gave us flawless service. Beck from neuro was amazing; answered all my questions and is so kind. And anytime I've called in after surgery all worried about something, I've been greeted by front desk staff that gave me the most considerate help and showed me kindness and patience. Cannot say enough; if your pet needs to be here they are in good hands.

Our dog Milo unfortunately had to be euthanized due to major complications after being attacked by another dog. We had paid for a private cremation so that we could have his ashes to take home. They notified my sister it would take around 2 weeks to receive his ashes back. She waited the time frame and never received a call so then she decided to call and they told her he wasn’t in yet and that they would contact her once they receive him.She was calling twice a week asking about him. Almost a month later she was able to get in contact with the company that was in charge of the cremation; they notified her that that the vet failed to communicate and send in documentation to the lab, stating that we paid for a private cremation. If someone had taken the time to look into what was going on after the 7 days mark; when my sister had called it could’ve possibly have been caught in time and avoided this situation. It’s extremely disappointed that we weren’t able to bring his ashes home because of this huge mistake they did.

Took them 15 minutes to tell us to go somewhere else because they were full and our dog in the middle of a seizure wasn't critical enough...

Came here and unfortunately my dog had to be euthanized. We paid for a private cremation so that we could have his ashes to take home with us when ready. This vet failed to communicate and send in documentation to the lab: state stating that we paid for a private cremation. Therefor my pet was sent to a communal cremation and had the ashes disposed of in a landfill instead. Prior to this incident I reached out to the vet a multitud of times requesting information as to why my pets ashes were taking so long to get back to me. They kept giving me the same answer saying that they would call me when the ashes arrive. Instead of waiting for their call back, I would continue to call every week to get information as to what the hold up was. They had plenty of time to catch this mistake but they did not. The manager failed to acknowledge who was at fault until the end of our conversation.

This hospital routinely recommends euthanizing animals with treatable conditions. Their reading of bloodwork is reminiscent of an undergraduate student. The referred parent was told that the cat was in liver and heart failure when labs showed no evidence whatsoever of either issue. This hospital should be avoided at all costs.

I took my 10 yr old Lab to his primary vet office for neck pain. She suggested an MRI to determine the exact issue. Only a few vets in NC have an MRI machine. She called NC State - too busy. She called an office in Cary - also too ‘slammed’. Lastly, she called Triangle Veterinary Referral Hospital in Durham. They could get us in that day. My vet told me to expect $7 - 10k for MRI AND surgery, if needed and if we decided to go that route. They quoted her $3k for the MRI. I drove 3.5 hrs to Durham to arrive to a completely full parking lot. I dropped him off for intake with no issues. I couldn’t enter because of COVID protocols which are understandable. I had to park on the street due to number of patients and lack of parking. I couldn’t even see the building I was parked so far away. About two hrs later I get a phone call from Dr. Lyle telling me that an MRI estimate is $5,500! Hmm nearly double the $3k estimate they gave my vet. I asked for a documented estimate, and the doctor said she didn’t have time to do that, but she would ask a vet tech to do it. I never received this estimate. Next, I call my pet insurance company. They only allow for $1,650 for an MRI. The insurance company explained that veterinary clinics are not regulated meaning they can charge what they want. She said it sounded as if TVRH knows they have something folks need, the MRI machine, so they are charging a premium because they can. Every other procedure this dog has had was covered in full including removing his spleen, earlier this year. I asked the doctor why the MRI costs so much; I was told because imaging is expensive. The other option was to do X-rays. They would keep him overnight, manage his pain with what I later found out was a fentanyl drip and patch. I was also told he would be sedated and they would do X-rays of his neck. Perhaps this could identify calcified discs. X-rays would be reviewed by board certified radiologists. He would be transferred to neurology in the morning. This estimate? $1,000 - 1,500! Again, I asked for a detailed estimate. I’ve still not received that. I asked why so much? I was told because they are an emergency clinic. $200 fee just to be seen. I drove 3 1/2 hours. Sat in the parking lot for 6 hours. Surely, not for nothing, so I agreed. I called the next morning at 5:30 am to be told by Dr. Hamon that he had NOT been sedated for X-rays as I was told and agreed to when I paid a $1k deposit before I could leave the parking lot last night. All they did was pump him full of pain meds. I was told the critical care doctor, Dr. Balakrishnan, would call me later. She called me and I learned they had given him some of his medicine incorrectly after they called me last night asking for instructions. She said she understood I would not be moving forward with an MRI, but that this is the only way they would be able to give an exact diagnosis. She shared what they learned from his neurology exam - $200 more. That exam revealed sign of orthopedic disease of which we were aware. She also said he is showing signs of geriatric onset laryngeal paralysis polyneuropathy - trouble with his gag reflex. For this reason, she would be WARY TO SEDATE him for X-rays. Here in lies my frustration and concern. I was told last night he would be sedated for X-rays. Granted, we did not have this diagnosis about his gag reflex and risk for sedation then. However, today we do and I feel they are still SELLING an MRI. Dr. Balakrishnan said since I’ve opted not to do the MRI, they would send him home with medicine. She literally just said she would be wary to sedate him due to the risk of aspiration pneumonia. All of this? $1,122.37 - to stay overnight and get some meds. He came home with me dehydrated and with a UTI. He drank 7 bottles of water once I got him. Thankfully, he is home and back in the care of his primary provider. A 7 hour round trip, 6 hours in the parking lot, $1,100 spent and all they did was ‘manage his pain’ overnight. This could have been done by his primary care provider. I don’t fault her. She was trying to help.

We brought our pup in for a severe allergic reaction and Dr. Lyle was so thorough in her approach! She immediately called me and took a history as well as asking lots of great questions to get at the heart of what was happening! The staff were great about keeping me updated and letting me know what was going on the whole time! I could not recommended them more!

I brought my cat, Dorian, here when he abruptly developed a protrusion on his side and seemed to be in a lot of pain. Everyone, from reception to the veterinarian and technicians was really kind. They were really busy and got a critical case so it did take a long time, but that's just how it goes with emergency care, just like what would happen in a human ER. Anyway, the vet (I forget her name) was great. She spent time talking to me about what was going on with Dorian and our options for treatment. I felt like she really cared about him and appreciated that she asked questions to ensure he received the best treatment for him specifically (like if he would take pills or if a liquid or long lasting injection would be better). She was upfront about the cost and benefits of specific options. The technician who brought him out was thorough in her aftercare instructions. I would advise people to bring something to write on/with since these instructions are only given verbally. Dorian's aftercare is pretty simple, so this wasn't an issue for me, but I can see how it might be hard to remember everything in other situations. In the end, they thought Dorian had a probable abscess, which was honestly a relief because I had convinced myself he had massive internal injuries and shattered ribs from who knows what. They gave him long lasting antibiotic and anti-inflammatory injections and sent us home with pain meds. The vet also lanced the abscess to get it started draining. I was very thankful and relieved that he was prescribed an effective pain med - it's so hard seeing a beloved family member in pain.

We had never been here before, but needed to yesterday for an emergent ultrasound for our kitty. Unfortunately, it turned out to be a very poor prognosis. That said, Dr. Sherrod spent so much time explaining everything and giving us all the information to make an informed decision about our options so we could all be advocates for Albus and make his transition to palliative care as comfortable as possible. She was supportive, available, and empathetic. Despite this devastating news, it is obvious that Dr. Sherrod cares very much and is a fantastic clinician. It's so very hard to lose a member of the family, but it's a thousand times worse when people are discompassionate about how much it hurts. This was not the case at TVRH or with Dr. Sherrod and we are so grateful. Thank you.

The worst experience with vets we ever had. Our dog got an infection but his regular vet was closed and a few vets opened were too busy to take walk ins on Saturday. we had no choice but saw bad reviews, so we made sure to them that we DON"T want our dog to wait inside by himself. We were told that he could stay with us while waiting after they check his weight and basic stuff but they called us right after he checked in that 2 hour wait and they need to take his urine sample. He just peed right before he checked in because they didn't tell us about the sample when they asked his symptoms. Ended up with my dog had to wait for 3 hours by himself and and we were told that they have to seduce him and do some procedure, so it takes another 2 hours. We understand that they are busy with unstable pets and don't mind waiting as long as our dog was with us. They could have told us about 2 hour wait and the urine test before checking him in. After total 5.5 hour stay by himself, he finally came back home. My husband and I called them several times for asking updates and if he's doing okay. The bill was $517 including extra urine test $100 (more details about bacteria and etc) which was optional (they recommended it because the infection is not common for senior dogs) but somehow the result came back in 15 mins ??? hmm it was super fast ! is that possible ? anyway, we'll never go back there again.

Top notch! Our sweet cat had bladder stones, but we didn’t know that. She stopped eating and drinking and we were very concerned. Regular vet did a great job but when advanced services are needed in a hurry, this is the place to go. First of all, staff are kind and caring at a very difficult time. Of course, you’re worried sick about your animal, but the staff and vets here have a great bedside manner. They also do all they can for your pet. Other people say things are expensive. Well, this is emergency care. And they operate like a hospital in that triage is necessary to prioritize service. So, be patient and you’ll get the best they can give. Our pets are worth it!

My experience was with the Internal Medicine group. I can't say enough good things about their treatment of my dog and their customer care with me. I highly recommend them.

It doesn't make sense to me on how much money they charge if you don't have what they give them $500. Just for them to tell me there limited with they can do with that amount.

Awesome facility who took my sweet boy in when everyone else near me couldn't. I called Tri-County in Eli Whitney who referred me to Triangle & im so grateful for that. Dr Sherrod & staff really did an amazing job saving my BFF who suffered from gunshot wounds. The pricing was affordable and the care was extraordinary. Highly recommend

We had to take our 15 year old dog in on 4th of July weekend because our main vet's office was closed thru Monday. We went in on Saturday evening and she was seen and given some subcutaneous fluids and some meds to see if they cold …

My dog recently passed away. He had really bad separation anxiety issues. I was not allowed to see him until 10 minutes before he was already dying and they were preforming CPR in those three hours we had to wait for him. I understand Covid restrictions but I was very upset I wasn’t allowed to see him or followed up and there’s other people but I was there for hours with no feedback and when I finally got a call from them I was going to see my dog when he was already deceased. i am not blaming the staff but more so the restrictions of not being able to be in the room or waiting room to be with my pet of 9 years.please do better the stress and anxiety he must of had of being separated from his owners because we’re never apart. But thank you for attempting to help him.

Recently my 19 year old dog woke up in acute respiratory distress. When I called her veterinary office I was told they were busy and I could bring her in 2 days later. Knowing she would not live 2 days in her present condition, I called Triangle veterinary hospital and was told to bring her immediately. The hospital was in the midst of multiple emergencies but made time to see her. Unfortunately she could not survive her crisis. She was treated like royalty as was I. Could not have received anymore compassionate care. A+ service. Would highly recommend to anyone in need of excellent care.

We were referred by our vet. The vet called and set it up beforehand. We waited over an hour and half for the vet to see our pet. All the while, we were forced to wait outside and were not allowed to remain with our pet before she was officially admitted. So our pet was left to suffer alone and in pain for more than an hour and a half! It’s ridiculous that we could not be with our pet and were asked to wait outside. Such an awful experience! If you have another option, go anywhere else!

Dr. Sherrod and Dr. Burke did everything they could for my Jinjoo, it was just a bad situation. Dr. Sherrod was very honest about her prognosis which was difficult to hear. She was extremely helpful in my letting go and keeping my pet from suffering. That made my decisions much easier. They gave us plenty of time to say goodbye. Thank you to the entire Hospital Staff!

Come here if u want to wait 3+ hours, pay a ton of money, be told to sit on hold REPEATEDLY and then be forgotten about.. ???? I wouldn’t bring my pet here unless I absolutely had no other options !

They were excellent last night when my dog made her sweet fool self sick by binging on several pounds of dog food until her stomach was so big it looked like she swallowed a basketball. She was so painful, but they quickly ruled out a life threatening condition called GDV and made her comfortable overnight while she digested all that food.

I took my dog to another vet hospital in Greensboro, that’s where we live, because she was throwing up, not eating or drinking, and not moving. After 3 days of messing with this horrible vet we took her to my mom’s neighbor who was a vet. She referred us here immediately. I can not say enough about this place. Yes it might be expensive and yes we had to struggle to get the money together but they saved my dogs life! If we did not come to them and there quick action my dog would have died. She ate something that she could not pass. She tried so hard to pass it but ended up inverting her intestine. The doctors called when they say they will call. They were very honest that she would have ups and downs with this. Everyone is so friendly and understanding! One thing we learned is to look for pet insurance. I never would have thought this would have happened to us but will be prepared if there is a next time! Thank you so much for saving my sweet Bella!!!!❤️❤️❤️ I am forever grateful for everyone who helped not only Bella but me through my emotional state!

I highly recommend TVRH, their neurology department, and Dr. Warren. When nobody else could see my suddenly-paralyzed dog, they saw us, diagnosed the problem, and did surgery within 8 hours. He regained the ability to walk soon after the surgery, and he is still gradually recovering 2.5 months later.

Have been really impressed with the staff and doctors. Regular updates calls and thorough information throughout the surgery process.

The entire staff at TVRH are consummate professionals. I brought my kitty Swashbuckler in with completely nonspecific concerns. At each turn and opportunity, the staff was incredibly helpful, professional, communicative and compassionate. When I spoke to Dr. Baumrin in the middle of the night, she took extra time to walk me through everything she and the techs had done for my kitty, what the results were following the diagnostics, and what our options were for very nonspecific presentation. I am happy to report that she is (seemingly) feeling much better. Even when she gave us very little to go on, TVRH provided gold star care. Swash and I very much appreciate everything you do.