Hope Animal Rescue Durham, North Carolina

I trust them whenever my cats aren't feeling well.

I was disappointed bc I realized that this vet only takes appointments but the the people inside were so nice about it. They even came out and provided recommendations on where I should take my dog. They were very professional and considerate about my situation.

I’ve been bringing my animals here for over a year now and I always leave satisfied and confident in the services that they recommend and/or provide. As a former vet technician I can say this place is reasonably priced and provides excellent quality animal care. And every single person I’ve interacted with has been kind and personable. I’ve seen several vets here and have been happy with all of them. I’m grateful to have found a place when I can confidently obtain proper care for my furry family members.

My cat needed some heavy dental work, and not only did they get her feeling her best, they were very good at putting her at ease. I had to bring her for a follow-up a week later, and she meowed anxiously the whole ride there, but after the doctor had a moment with her, she felt safe again and was much calmer on the ride home. ❤️

Caring staff, great doctors and techs.

My wife has been bringing our dog here for most of her life. Unfortunately, this is likely the last time due to delays in notification and picking her up. She had a routine teeth cleaning and let it be said, the techs I spoke with were great and informative. The disconnect was apparently between two people not communicating and no one notified us that our dog was ready to be picked up. Instead of getting her, bringing her home and feeding her since she hadn't eaten since the day before due to the anesthesia, she sat in there for an extra three hours. To make things worse, the entire pickup process took thirty minutes. I paid within five minutes of getting there but didn't see anyone again until they brought my dog out almost thirty minutes later. I called after about 15 minutes of waiting and actually saw the front desk worker get up and go to the back while the phone was ringing... From what I've seen, the level of care here is some of the best, but unfortunately, it was overshadowed on this experience due to poor communication and customer service.

Great veterinarian's. Best in Durham!

I have been using New Hope since I moved to Durham 8 years ago. They are pleasant and I've been able to get appointments when needed. Their prices are average.

Love this place. Very caring.

We chose NHAH because the reviews were good, it was near our house, and we liked what we read about Dr. Hraban. We’ve been with NHAH for almost 2 years now and have nothing but great things to say. Dr. Hraban really knows her stuff… we casually mentioned a cough our cat Pico had as an after thought at the end of an appt and thankfully she probed us a bit further because it turned out Pico had mild asthma! After following her treatment plan, Pico’s asthma attacks are under control. Dr. Hraban is an amazing resource and is very good at being mindful of pet owners’ possible budget restraints when she recommends treatment options. NHAH is also so great at letting us communicate over email when possible instead of scheduling multiple appts! I’ve heard of pet owners in the area with much different vet experiences that make it difficult to make decisions about how to take care of your pets without draining your bank account or constantly going to the vet’s office, so I’m so thankful we’re with NHAH.

Can't say enough good things about Dr. Miller and the staff at both of their clinics. They love animals and treat them very lovingly. I highly recommend them

Recently had to lay my Daisy to rest. The staff was very caring. They allowed my family to say our good byes in a private room. She is pretty large dog, I was amazed at how the tech carried her to the room in her arms wrapped in a blanket and placed her nicely on a large pillow. I also received a empathy card with her paw print in the mail a few days later. Thank you all for your service and thoughtful gestures.????

I absolutely love NHAH! My five year old husky has been coming here since he was about one and I can't recommend this practice enough! The staff are always amazing and patient with me. I'm pretty anxious about his health and care, and they are always so nice to me! They really treat Ghost well and I can tell that they care about his health and happiness. Dr. Bush is awesome! They all really go above and beyond to ensure Ghost has the best care and to make me feel better about any of my concerns! NHAH has seriously been wonderful to us and I highly recommend bringing your fur baby here!

Great staff very kind an caring....

All of our pets have been seen by New Hope for years, and all of their experiences with everyone there have been great. However, I can't say enough about how patient, caring, and responsible they are with our special needs rescue dog. She has severe anxiety, and we would never be able to get her in the doors of the office for simple procedures, such as nail trims, so they come out to our car, give her a little sedation to calm her nerves, and then see her in the car. If she needs services that requires her to come inside, they just give her sedation in the car, she falls asleep in the car, they come out, carry her in, do the exam/treatment, carry her out, put her in the car, and she wakes up at home not knowing anything about the vet visit :) Outstanding service.

They do a great job with my Husky. Can't recommend them enough. High attention to detail with her and she isn't scared of coming to this vet

I've been bringing my dogs to New Hope for almost six years now, despite moving an hour away, because they are hands down the best Vet in the area and super worth the drive. They have been so kind and professional to me and my dogs every single time I have ever been in. The front office staff and Vet Techs answer every phone call question with so much kindness and professionalism- it always sets me at ease. Every time we've had an emergency they've managed to squeeze us in and help us out and I just cannot overstate how wonderful they have been and how grateful I am to them for always being so great and so kind to my dogs. Also- they never overcharge or upsell, and the pricing is very reasonable, which is great. I'd recommend them to anyone.

Excellent care from Dr Bush and Anne

Kind, knowledgeable and affordable. Everything I need in a vet.

I am so incredibly thankful for the staff here who take such excellent care of all of our four legged children.

I cannot recommend New Hope enough! Such incredible customer service with every interaction. They are so gentle and loving with my dog. So happy I found them.

In addition to being very friendly and involved, they are extremely honest and up front about prices, procedures, and options. They seem to really want the best for you and your pet, by far the best vets we have been to

We have been very pleased with the veterinary care our elderly dogs have received at New Hope Animal Hospital. Each visit, our dogs are met with hugs, smiles, and treats. Communication between veterinarians, staff, and pet parents is amazing. Veterinarians and vet techs deliver information in a detailed, yet easy-to-understand manner. They are compassionate, yet honest when delivering difficult news. The care they provide is top-notch--from routine/preventive care, to radiology, to labs, to surgeries. We feel very fortunate that our dogs are patients here!

Best service for all your pets!

We are so thankful for the providers and staff at New Hope who have helped our older dog through a series of health problems (including surgery) this year. They have been very responsive, supportive, and extremely thorough every step of the way. The weekend/evening hours and transparency around costs are also great. Thank you Dr. Soren, Dr. Bush, both Emilys, Ann and everyone else for going above and beyond to take excellent care of our dog!

The staff are incredibly friendly and caring for our dog. We've been taking our little guy here for over a year, and it has always been a positive experience. Thank you for the good work!

Putting one of our fur babies to sleep. They were very sweet, very understanding, helpful on the phone even prior to the event. Such a hard, difficult sad time and they felt our pain. So glad we had them there for us and for our fur baby.

The staff was wonderful and friendly. I feel better about my dog now.

Won’t answer the phone to answer a question, poor customer service

Great service and everyone seems to really care about my puppy.