Union County Pet Hospital Blairsville, North Carolina

I recently moved to the area, and relied heavily on online reviews for finding a new vet for our pets. This clinic rated well, and had availability, so I gave them a fair shot. Full disclosure, they operated with numerous COVID protocols which did not bother me. I just wanted anyone reading this review to understand that most communication is done through plexiglass or via phone, and you most likely will not be allowed into the building. My first visit was to get our dog's rabies vaccine updated, and it resulted in me waiting for almost an hour outside in the wonderful Georgia heat. I was told that the reason for my wait was due to an emergency with another pet. I am understanding that things happen, but was angered that no one let me know earlier that my appointment might be delayed. The second visit was to get temperament reports for our cat and dog to fulfill the requirements of registering them as emotional support animals. This visit actually went smoothly, and I was done in roughly twenty minutes. My last, and very final visit was to get a stray cat we found vaccines and boosters. I was given an appointment for mid afternoon, and showed up ten minutes early. I checked in, and was told someone would come out to the car to get the cat shortly. After waiting twenty five minutes for someone, I went back to reception and was given the excuse of another "emergency", and that someone was coming out immediately to get our cat. I waited ten more minutes, watched a tech walk out, and then get stopped by another waiting couple. I waited for their conversation to end, expecting the tech to finally come get our cat. She instead turned around and went back into the building. That was the last straw, and we left without saying a word. Customer service is the single most important expectation I have when dealing with a business of any kind. The clinic had no problem in calling my three times in one day when they kept forgetting to fill out things on the paperwork, but couldn't call me once when I was in the parking lot waiting well beyond my scheduled appointment time. This last episode happened almost a month ago, and no one ever called to follow up with an apology for the situation, or to even give me some B.S. about more "emergencies" postponing my visit. The fact that they didn't kill my animals is the only reason that I gave them two stars. The customer service, and respect that is given is just absolutely horrid though. I immediately changed clinics when I got home, and strongly encourage anyone looking for a new vet to save yourself the trouble, and avoid this one.

Took us short notice, thank you for that. They treated us and our family very kind, understanding, and with respect. I'll recommend them because they impressed me.

My friend brought her very I'll aging cat at the clinic. After a thorough check up it was determined that ending her pain was the best outcome. It was done with compassion and dignity . The Vet and staff are awesome. Tks

Qualified veterinarian services, personable yet professional staff, clean, well maintained kennel areas.

We were dismayed that our 1 year old puppy Ms Tori had about the same amount of kibble left that we instructed her to be fed with 3 times a day for 7 days. I think someone should have been aware that she was not eating. Very disappointed.

They take very good care of my fur baby . Staff is amazing .

Really liked this vet service. Vet really discussed my dog's problems and treatment plan.

Great place except it takes so looong. You end up being there forever.

Hands down the friendliest , cleanest and warmest staff I’ve ever had in a veterinarian clinic. Very affordable prices and punctual experience, I can’t say enough wonderful things about this pet hospital ♥️ Thank you Lou for the referral !! Def my pets new doctors ????????

Buyer Beware , keep you waiting an hour in your car only to make excuses.

Have not been in the office today so can not tell you anything about it

Dr Z & staff are excellent, caring people.

Great veterinary, the staff and doctor are so caring...

As usual they were great and took excellent care of our dog. Very informative and spent time with me explaining things.

Dr. Patty treated us with utmost respect for our concerns. we win be seeing her next week

Love Dr. Z, he is a very caring & thoughtful veterinarian, Thank You to All the staff at Union County Animal for taking such great care of our little Charlie & horses Friday & Shadow you all are so patient and giving if your time!!!

Employees are super. Oh, andvthe vet's are.... SUPERB! Of course

The doctors and staff are wonderful!

Wonderful group of people who are professional and treat your pets like part of the family.

They are wonderful. They were so great with my dog. And he feels much better.

I called all the vets in town and they all told me that our dog needed to be seen ASAP but they would not be able to see him for several days/weeks. Union County Vet Clinic made time for him the day after we called and were very friendly and caring. It is great to have found a vets office that makes time for emergencies.

Has been my vet since 1993 very happy with the staff and vets

Great vet clinic. Have taken my new puppy there for shots. Staff very friendly.

Really great people! They truly care about your pet and it shows. We’ve brought all our cats here and have had no issues

GREAT VET AND GREAT PLACE FOR DOGS!

Great ppl that treat your pets like one of there own.

They were awesome. My sweet boy did great with his shots and now ready to be boarded at Christmas. They were very attentive and Jack did not mind a bit.

Super kind, friendly, and easy to talk to! Very informative. Would recommend to a friend

Took care of the dog really well

Friendly staff, very good with my mixed bulldog, to their time with exams, excellent documenting of vist.