Westfield Veterinary Group Union, New York

I specifically told them not to damage the hair while removing stiches/cup. They removed the stiches from my dogs ears and blood was coming up from her ears!!! Blood! Lets forgot about the hair no hair left and all bloody and they wrapped it just to charge me more! Vet seems like doesn't know anything except putting unnecessary charges for u! Worth to mention the vet tech and the receptionist were understanding! I have the pictures how bloody it looked, if u couldnt do it the way i asked just dont f do it. I couldn't have done the same thing at home!!! Never coming back untill u guys get a real vet!

This is the second review I am leaving because I feel so strongly about this amazing place. I first wound up there in an emergency situation but when the Vet noticed dental work that needed to be done, I left my current vet and brought my cat back to this place!! I was so impressed with the itemized invoice with an estimate about how much the procedure would cost, but even more impressed when the final bill came out to be less money. When does that happen with a vet? Never for me. I'd like to thank Erin the Tech who went above and beyond, even going back inside to print out pics of the x-rays to show me what had been done with my cat's teeth. And thank you to Dr. Eppinger who did a great job and called afterward to discuss all that she did. I love this place and now can't take my cat anywhere else.

I'm not sure who they're paying to post positive reviews, but I will never refer them to anyone anymore or take my animals here again. Here's my review and I've got a long one: I had an appointment for a stray kitten I had been feeding and wanted him to get de-flead/wormed so I could get him out of the cold and foster him. I called them while I was looking for him and explained that he is a stray and I couldn't find him at the moment. They said if I was 15 min late, they'd cancel my appointment. Not very understanding for a vet clinic but okay. I finally located him and raced 25 minutes to Union with a kitten that had never been in a car before, and was distressed the entire ride. I called them on my way as well and explained the situation, and why I would be 17-19 minutes late. They said if I was any later they'd give up my slot. I arrive on the dot and they say I'm too late and he'd have to go in as an emergency. Not ideal but I agreed. They call a minute later and say he cannot go in as emergency and that I'd need to reschedule. At this point I was so frustrated and I calmly explained that he is a STRAY and I may not be able to locate him or put him in a carrier another time. This doesn't matter because of 'time'. How are you a vet clinic and so ignorant of how unpredictable an animal could be? I brought him in because I thought he might get killed or freeze. This place is after one thing. Money. The receptionists/ vets are so rigid and hardheaded that nothing matters except keeping appointments. On top of that, they're very expensive. I referred a person who's cat had an ear infection (in one ear), and it cost them over $350. Please go to People for Animals in Hillside. I was able to book an appointment right away and I explained that I may be late. They were understanding and told me to take my time finding him, they would hold my appointment or I'd just wait in the office for him to get seen. Completely understandable. Cancelling my appointment when I'm sitting in your parking lot with a crying kitten because of 'time'? Unforgivable.

Called about a diabetic seizure and what to do prior to bringing in our pet. We wanted to try to stabilize him. The person who answered the phone was confused. We were then put on a long hold, then went to a ring tone and they never picked-up. Being that this is emergency medicine and the unprofessional person who answered the phone I would rather give this establishment zero stars if I could. We went to another emergency vet clinic and was given much needed information to help stabilize our pet for the ride being that he was having seizures. I would not recommend this facility.

I'm really happy with this vet office. Based on my experience they are fairly priced compared to other vets. Obviously something like Vetco is cheaper for vaccinations and things like that. I have an anxious dog and they take great care to bring him inside with as little distractions and triggers as possible. The location is amazing and they have tons of parking.

Took my blue nose pitbull to them and they treated her so good. She had an infection and had to get an emergency hysterectomy. The next day my Egypt was feeling better and they followed up the next morning on her. This is my go to spot for emergency care. Very professional.

I took my dog there concerned because she had been throwing up. My dog was there for 4 hours before they called me to tell me that she looked fine physically but they suggest X-rays and bloodwork which would be another $600. I told them to do the X-rays cause I was very concerned for my dog. She said her stomach looked fine but something looked slightly abnormal so I should take her to a hospital to spend $600 on an ultrasound. At this point everything felt fake because they don’t let you inside to see anything. I told her to give me my dog back and she proceeded to try to guilt me into getting 3 shots for my dog that were over 100 each. All she needed to do was look at my dogs ears to see that she had a simple ear infection. CROOKS! THEY JUST WANT YOUR MONEY !!!

They’re just after money not the well-being of my puppy. What a ripoff!

Took my dog as a emergency visit waited about 3 hours for them not to administer him sum meds before giving him back with sum meds 3 hours waiting though n they couldn't even do that what were they doing for 3 hours then not to mention Front desk staff very rude in person/on phone as well like if they don't even want to be there I asked prices regarding 3 types of shots didn't give me a straight answer just said they range differently,so you don't know the price of the shots smh never again don't go here ppl

I confirmed an appointment for my dog on Friday 8/6/21 at 1:30pm, yet I get a call from a technician today (Thursday 8/5/21) at 1:30pm asking me if I’m in the parking lot with my dog. I explained to the technician multiple times that my appointment was confirmed for Friday the following day, NOT today which is Thursday. Simply put, they were unwilling to resolve their mix up. I even offered to head there now which would take me about 5 minutes to do (mind you at this point it is 1:35pm so assuming I was to head there I would arrive at 1:40pm) yet the “best they could offer” is for me to admit my dog into their emergency care unit. I will no longer be taking my dogs here and will take my business elsewhere as should you.

They only want your money. Felt like I was dealing with scummy mechanics. Came in for a quick shot for my dog and they added extra services without asking me first and charged me a lot. Held my dog hostage so I could pay. Sounds like a common theme here. Go to the smaller more caring local Vets, like the one in Kenilworth.

They don’t take responsibilities for their actions and just want the money.

Their website says they take walk-ins at their Union location. We called and confirmed that they take walk-ins at titus's location. We drove half an hour to the Union location. They don't take walk-ins.

Every time I called to see if I could bring my bird for an emergency they told me they had a specialist who could see him then when I showed up they told me they could not assist me with my pet, this happened twice, very unprofessional and unreliable

I took my cat on Friday 6/18 to the ER. The check in process was pretty fast. My cat was panting, and was dragging her back foot. Blood work was ran and the y gave her oxygen to calm her down a bit. She stood there almost all day. They told me she had an edema. They started her on Lasix which should help home. They gave her shots thoughtout the day. I picked her up an they gave me pills of lasik to continue at home. The next day she was not really eating or drinking fluids called back to speak to the Dr. Front desk said someone will call me back, no call that day. Sunday comes my cat is just laying with no activity. She was walking a bit better but did not want to do anything. Called another Vet service and brought the cat in. Blood work was ran again and compared to the first ones. They told me her kidney level was high the first time they took it. So when the next test of blood came back my cat was basically in kidney failure. I never knew there was an issue with her kidneys, I was never told. So the Lasix could have not helped her kidney issue. Had to put my cat to sleep. Seeing my son cry was the worse thing ever. ????????

I don't know how much they pay them to have great comments about this place, but on June 20, 2021 I took my cat because she was very sick, they asked me so many questions for them not to give me any answers? how unprofessional! They gave her vaccine that they are not supposed to give her since then she got worse, I took her to another vet and they called their office and they don't want to give any information about my cat's records. they only care about money. if you very love your pet never bring them to this place because they will die ! Money it's not evething guys, be more humans. I HIGHLY RECOMMEND 422 E Westfield Ave roselle park NJ,07204 they amazing SI QUIERES A TU MASCOTA NUNCA, NUNCAAA LO LLEVES A ESTE LUGAR QUE SOLO TE VAN A SACAR EL DINERO PORQUE A ELLOS NONLEA IMPORTA NADA , TE MIENTE EN TODO Y DESPUES SE QUIEREA LAVAR LAS MANOS COMO SI NADA PASÓ,

Took my cat to get shots like normal, now my poor cat is suffering majorly of sickness and these people refuse to take responsibility. My cat was perfectly fine before coming to this place. They only care about money. Never again.

My puppy was very sick and we tried finding the nearest open hospital. We brought her there, hours pass and no phone call. Took them 3 hours every single time to give us an update but we barely got calls for updates. They couldn’t figure out what was wrong with her. They were only worried about the money. They gave her too much medication. When we brought her to another hospital, we had to put her to sleep.

Terrible experience. They only care about money. I took my baby there because she had an accident and I was so nervous that it took me a while to fill out the paperwork for the record. When I bring them the paperwork I asked how she was going or what they were doing to her and they told me nothing yet because we were waiting for the paperwork. And also they told me were gonna try to stabilize her and then you take her to another hospital because we don’t have the resources for helping her here. My baby passed away that day. ???? A big place for nothing. ????????????????????????????????????????

Great with passing of pets, put my bearded dragon in a nice box for her i loved it <3

I will never go anywhere else!! they're amazing and so helpful and always listen to what I have to ask and then give me more than one option, which I love because they want what's best for you and your pet!! would highly highly recommend!

Thank you so much to the doctor and staff who saw my boy on Valentine's Day. We were seen fairly quickly. Even though I had to stay in the car I feel as if the staff were still so understanding and patient with me as I worried about him.

Wouldn’t give one star but had no choice. Refused to see my animal due to the “time” knowing the emergency I had. My cat passed away as a result from his injury after going to a different ER then we usually do. Know here comes the what if’s. What if they cared about my animal and not the time and saw him? Would he still be here? Would things have went different? Well I’ll never know. Poor baby was 3 turning 4 in March. Devastated and more upset about being turned away. Awful.

I think they are the most professional and nicest staff around .. everyone is very knowledgeable and always pleasant

The staff were friendly, esp considering all the stress we're all living under these days. The vet was calm and clearly explained was he understood my cat's condition to be, and they actually called me a few days later to see how she was doing.

the counter ladies are not friendly, they serve in a bad way, Waiting more than an hour and a half for an emergency is too much- please try another place before arriving at this animal hospital-

Great people. Caring and always do what they say.

My pet snake past and they were very helpful

Best vet in New Jersey

Friendly and caring, great service