VCA Fairmount Animal Hospital Syracuse, New York

Just as I expected. Great service,great food

Very easy to use and manuever between sections

I always have a great experience with the staff and vets here. Never do they ever put the thought of price before procedure. They make sure all your options are laid out and explained very well before making decisions that impact your fur babies. I love this place. They've not only helped me let go of a loved one humanly but they've also helped me bring new puppy life into the world as well. I couldn't ask for a better veterinary hospital ???? ❤️ ???? ???? ????

This is my first negative review and I almost didn't write it, but I don't want other people to have the poor experience that I did here. Look elsewhere, if you want a locally owned caring vet. They have been bought out by Mars Inc., yes, the candy company, you can't make this stuff up. Operating under VCA Animal Hospitals which owns over 1000 veterinary offices. I'm sure there are still some great staff, but they now seem more focused on money than the animals or their owners. My experiences here were more bad than good. An inbox full of VCA spam marketing emails, has replaced someone checking on your pet, and my interactions felt like we were a number not a person. They always seemed too busy. It took several days to get a call back on very important test results despite the front desk staff confirming that the results were in fact in . I drive much farther to my new vet in Jamesville, but they are night and day a better place for my pup.

They were amazing with us as we rushed in with our dog as we were doing cpr. They immediately grabbed him and rushed him back and did everything they could. Such caring people.

I can't rate them because I never received any service from them because they were booked where I couldn't take my animal there to be seen

We have been going to Fairmount Animal Hospital with our Vizsla, Ziva, since she came into our family 12 years ago. We truly loved the care she received, especially from Dr. Pasintino. In fact, the last time we took Ziva in for her annual visit in 2020, the new veterinarian texted Dr. P to give her an update. Recently Ziva began having difficulty walking and when we called the soonest appointment was 19 DAYS OUT!!! A veterinarian was supposed to call us but never did. A few days later we called again to get an urgent appointment because Ziva’s symptoms were getting worse. We were told that they could not accommodate us and we were advised to go to VCM (an urgent care facility). We could not get in to VCM till the next day. By that time Ziva was no longer able to walk on her own. When we got Ziva to VCM there was little they could without putting her through extensive testing. Needless to say we ended up having to say goodbye to our beloved family member. The staff at VCM were outstanding during a very difficult time. I called Fairmount Animal Hospital today to cancel Ziva’s appointments only to find out that they had received a report earlier about her visit. Other than empty and hollow apologies they had nothing to say. A request for Ziva’s vet to call us 6 days earlier had not even been acted on. If you are looking for veterinarian care, look elsewhere. Since joining VCA, Fairmount Animal Hospital is not the same. SEMPER FI Ziva. We love you and miss you.

I brought my new friend Balty and Dr Corrigan helped him out. Very quick and efficient.

Prompt, excellent staff and Drs., great location

Nice place the people that work there are very nice and we just think our dog's vet is a wonderful person with a great personality

Wonderful, caring Hospital for My Lab VERSACE, highly Recommend!!!

I've been taking My cat's to Fairmont animal hospital for decades . great place everyone is so professional and kind

The best Vets in the world. They have helped me so much with all aspects of being a good pet owner. Not to mention excellent medical care and knowledge. I would not take my dogs anyplace else.. Thank you all of you for everything you do!!!!!

I have tried others but when I started going here I knew I found the people I want to care for my pets.

We have been bringing our pets to FAH for almost 40 years. Many changes have happened over the years. I would like to thank Dr Losito for her excellent care of our cat and Dr Markham and staff for their very professional and caring handling of her today as we unfortunately had to put her to sleep. The handling of the euthanasia appointment was very comforting to our cat Lily and to our family and we appreciate the thoughtful approach.

I've been going to Fairmount now VCA for years and haven't been happy for awhile and this time failed again. Dr. Lee seemed like she didn't care about my dogs issues and couldn't give me answers. Her assistant was amazing and seemed to care more about my dog. Will go elsewhere to get my dog healthy and to get someone who cares about their patient.

Very helpful and my dog is so much better

Hire someone to answer the phone! When they ???????????????????????????? need somthing I dont want to level a message to have none call me back after calling 4x was already dealing with ???????? r.i.p ????.

Visiting from out of state needed to have my Min Pin look at for minor issue. I was told they are only doing clients. Yet they have hospital at the end of their name. They need to post on their web site clients only are seen!

They were very kind and professional. We recently had to put our baby down and they were very comforting and kind to us.

I used to really love this place - the customer care was top notch. It's really gone downhill recently. No one answers the phones anymore and it's hit or miss with getting someone to respond to a voicemail... Or three voicemails left over a couple weeks. Lately pet prescription refills have also been a hassle requiring multiple calls to get it right, when it's always the same thing sent to the same place. We're going to be finding a new veterinarian.

We love bringing our fur baby here. Everyone is so nice. They always come out in the waiting room to give her lots of pets, and Kai returns the love with lots of kisses. We wouldn't trust or baby anywhere else

Have been trying to call all day long. No one answers the phone. Automated service each time. Messages have been left with no return call.

Overall really bad based on my experience. A technician was quite rude and didn’t sound professional to me. Dr. Lee doesn’t seem to care about the well-being of the dogs at all as she kept on delaying the process of getting back to me on my …

Our dog Dakota before it was vca it was fairmount Animal hospital. She needed acl surgery. And cancer mouth .they helped get grants.to help all bills.i truly love them.also helped with multiple babies who passed away.

Dr. Guest and staff are amazing. Very accommodating to the needs of my two dogs and to my schedule - considering how short staffed they are!!

Absolutely the best vets around. I have taken my dog to 5 different vets before finding these wonderful doctors. They listen, they care and they include you in all the decisions. They have made a world of difference in my dogs life. We've been going here for a couple years now. And I'm always confident in the care my dog receives. Highly recommend

Staff is excellent. Very professional and knowledgeable.

I have been coming here for 12 years. The Staff and Doctors are really friendly and very helpful. I would highly recommend this place to EVERYONE.

We have been coming here since we moved to Syracuse 10 years ago. Our cat, Parker, has gone through multiple surgeries with their guidance (hip and eye), and has had excellent care. We have also been bringing our dog, Hank, here since we got him. Dr. Guest has been an amazing resource when figuring out some tricky digestive issues with him. Each time we bring our pets in they feel like rockstars, especially Hank who loves the attention from the staff! They make going to the vet a pleasant, positive experience for our pets and we appreciate the time and care we have received.