Bay Street Animal Hospital Staten Island, New York

ZERO STARS!!!!!! Took my Pomeranian there last night (1/15/22) for an emergency visit as she had blood in her stool and vomit. They made me sign an estimate sheet on how much the visit would be. $85 for office visit. $160 for blood work. I end up walking out of there paying $450 with no medicines because of how expensive they were. They told me she had no fever when the nurse didn’t even check her for fever. And worst of alll they destroyed the fur on her butt. I use a special groomer to keep her fur round and silky. When I mentioned to girls of her damaged fur…they just sat there & couldn’t care less!!! Gross. Now her backside is completely destroyed!!!! NEVER AGAIN WILL I OR ANYONE I KNOW STEP FOOT IN THAT PLACE!!! Today I’m taking her to my regular vet for meds. I did learn something…..Richmond Valley Vets are amazing!!!!

My husband and I took our 14 year old dog here back in March of 2021. He was peeing blood and we were both devastated that the end was drawing near. We brought him to the closest animal hospital to us being Bay Street Animal Hospital. We got to the counter and I tell the receptionist why we were there and she immediately blurts out that we should’ve made an appointment. Obviously, we did not foresee our dog to be in this condition for us to make an appointment. So her comment was immediately upsetting. She saw our dogs state and without regards to how we were feeling, she was rude. Needless to say, she told us to wait. Shortly after, someone came over, looked at my husband and I and without checking our dog, asked us what do we want to do. She did not even offer to have our dog looked at by a veterinarian. Since my husband and I had witnessed our dog suffering, we were already considering to put him to rest. I had just thought, a professional would look at him first to see what was wrong. With confusion surrounding us on losing our fur-baby, we went into a room for them to start the procedure. Unfortunately, unlike most places that I’ve read about online or spoken to friends about; that give you time with your pet beforehand, this location rushed the whole thing. I was literally there crying hysterically and did not have a moment from the time we said ok to doing the procedure to the time it actually started. The doctor came in and within seconds it was done. I am writing this review because I felt the staff at this facility were just heartless. They did not show any sympathy or empathy for the fact that we were letting go of a member of our family. They were rude and everything was rushed. I would not recommend this place at all and if I could, I would leave them no stars. I feel like I’m leaving some things out but overall this experience was definitely not a good one. I regret ever going there and regret that my inability to process everything happening allowed us permit it all to happen that way.

My son brought his beautiful Scottish fold to get spayed and she died in their care. She was a beautiful healthy 6 month old kitten. They did blood work before the procedure which showed she was healthy. When I made the appt the receptionist told me Dr. Cavallero would be doing the surgery. Turns out she wasn’t even there that day and Dr. Donchik did the surgery. When he called to tell us she died, he said she must’ve had an underlying condition. I don’t believe that. I think he was careless and gave her too much anesthesia. It was the day before thanksgiving and I think everyone there was in a rush to go home. Please do not trust Dr. Donchik with your pet. He has no compassion and tried to blame this on her breed saying that Scottish folds sometimes have heart issues. That was not the case. This is a common procedure done all the time on cats. I just can’t help but feel he is to blame. Unfortunately I can’t prove it because I was not in the room. I hope he loses his license. Stay away!

Found ticks on my puppy head and the neck , called in and the girl said bring her in. While there they put a tight leash around her neck and took her in , girl comes some time later to ask where the ticks were and I already explained to her where exactly they are. Ok, told her again. She goes inside, comes out with my puppy to ask me to show where the ticks are again. Ok Then she start pulling my poor girl inside again and of cause she doesn’t want to go in again. Girl is start pulling so hard that my puppy eyes are got full of blood and she start suffocating. I got up fumed at that employee of the month , took my puppy and left. Never again I am coming in. NEVER AGAIN.

they schedule an appointment every 20 minutes, and I doubt any vet can give a thorough examination in 20 min. I was there at 9.40PM and the woman for the 9.20 appt was still waiting. I asked a guy who just came out of the examination and he told me he was there since 7PM. I waited until 10.20 and the woman with the 9.20 appt was still waiting. My cat was adopted and she is very afraid of animal hospitals being that she was kept at one when she was capture and have to endure all the barking. My cat was very quiet the whole time but since she just have a little cold and was getting better anyway I just decided I didn't want to put her through this, so I left without seeing the vet. The vet(s) may be competent but the scheduling was horrible. If they were really caring they need to provide more time between the appointments

Super affordable considering the prices at other locations. The staff are passionate about what they do! They made my cat and my family feel very welcomed. Nice and clean!

I spent close to $1000 on blood and allergy tests for my cat and I have been unable to get in contact with the vet for more than two months. I begged for the doctor to send an email at least going over the test results and to tell me what the next steps are and didn’t even receive that. They always tell me someone will call and a week will go by and no one will reach out and then I call again and get the same treatment. I will make sure to let everyone know about the horrible treatment we have received, definitely not going back there.

My appointment was for 7:40. It is now 8:45 and they can't tell me when I will see the vet.

I got my cat back ! Talking to the head Vet of the hospital everything was taken care of during this situation going on the staff was consistent and understanding.

My terrible experience with this vet occurred in 2014, and I have never left a review because it's frankly a memory I haven't wanted to revisit. But having gotten a new cat and seen other vets recently, I've been reminded of what happened the last and final time I came to this place and wanted to share my story. When you have a pet, you tend to understand them and develop a special bond with them - I had such a bond with my cat Cindy who lived with me for 21 good and long years. She began to exhibit the telltale signs of end of life behavior, and I knew the time had come when I saw her breathing shallowly, hiding in her corner. Her fur had already been matted for months prior, she wasn't eating or drinking, and I watched her overall condition deteriorate - I could no longer put off the inevitable. I did not want her to suffer any more. When I brought her in to be euthanized, the vet tech stated that she required a rectal thermometer - in another room and away from me. Her temperature had no bearing on the reason I brought her in, and I pushed against it because I knew it would cause unnecessary discomfort. He insisted and I gave in. When Cindy was brought into another room and the thermometer was inserted, she must have had some kind of vasovagal response because the shock of the thermometer caused her to die. It still saddens me to this day that her final moments were away from me, in discomfort and scared with strangers. I wish common sense, empathy, and logic were used in those final moments and all I can say is that no matter where you go, trust your bond with your animal and fight for them because they can't do it themselves. ** I acknowledge that this occurred many years ago at this point, and hopefully their methods have improved. But I'll always feel regret for having let things go down the way they did.

We brought out Xolo to get staples on one of her paws and she was treated very well and in a timely manner. The staff were gentle and caring, especially Dr. Aanonsen. We are very satisfied by the quality service that we received.

I highly recommend that you DO NOT leave your dog at this establishment. I left my dog here for three days. When I picked him up, he had a chemical burn below his nose and lost 4 pounds because he was not fed. To make matters worse, the staff was not transparent about what happened. They gave me the run around and refused to show any documentation on how they cared for my dog. When I returned home, my pup began to bleed. Since I had no idea what happened, I had to return to them so they could care for him. Even then, they were still lacking transparency. This place is careless, unprofessional, and dishonest.

I take my pitbull there i luv all the vet's their and the staff is fantastic don't have one complaint

This place is a disgrace. They are rude, unprofessional, unsympathetic and it’s all the staff. From doctors to the absolute most unprofessional front desk staff I have ever come across in any business. Do yourself a favor if you care about your animal go somewhere else where you can be treated with dignity and respect. The front desk staff couldn’t care any less about you or your pet.

I took my dog for a scheduled appointment first visit they said the vet had a emergency surgery my dog was not seeing at all very unprofessional and rude don’t care about your pet never will go back there again thankfully we found a very caring. Animal hospital it call animal health group on 2300 hyland Blv way better than this place and more caring vet

Last week, my husband and I had to make the awful decision to put our almost 14 year old pug to sleep after a short battle with an illness. At the time his regular vet wasn’t available and insisted that we take him to the hospital in Red Bank, NJ. This for us wasn’t an option as we felt they would have pushed us to prolong the inevitable. He was having trouble breathing and we just didn’t want him to suffer anymore. Bay St took us right in. They were so kind and caring, from the girls at the front desk to Dr. Cohen and the tech. Not only did they give our baby peace, but they gave us peace as well. I was so nervous that I wouldn’t be able to be with him during the procedure. I wore a mask and they gave me as much time as I needed to be with him. I can’t thank them enough. We will never forget them or the kindness that they have shown us. ❤️????

Im gonna keep the 5th star out because the waiting time is ETERNAL. Even with appointment. It's my only complaint. The staff and Drs are AMAZING. Be prepared to wait at least 40min..if you are lucky. I hope they can work on this.

I would have given 5 stars because the doctors are phenomenal and I have full confidence in their care, which is ultimately why I have continued to go here. However the front end staff (with the exception of Renee) are so unprofessional it makes going there a terrible experience! I witnessed a staff member be condescending to a man that brought his cat in for an emergency because he was too distraught to answer her questions the way she wanted him to. The same person was then rude to me over a mistake on a bill because I brought it to her attention and she couldn’t grasp that it was a legitimate mistake that needed to be fixed. Then unbeknownst to the staff, my sister was there with her pet right after I left and she heard them talking negatively about me by name. The last few times I’ve been there the staff has had the most inappropriate conversations as if no one could hear them. This staff needs some serious training in professional conduct and customer service.

The office Manager is straight out rude, the Veterinarian I saw ran all tests and x-rays and still can’t come to a conclusion. Hence I have to see another vet, for a second opinion after I spent a $1000 not happy.

I have been coming here for years and the prices have gotten to be so unreasonable. They have expanded and their rates have skyrocketed. 80 dollars just to walk in the door. Everytime I walk out with a bill over 400 dollars. And then they tell you you need a recheck and charge you 60 to walk back in the door and find more things to charge you for. And then have the nerve to say they trimmed her nails no charge. Really? There are plenty of good vets on S.I. Do yourself a favor...stay clear of this money making factory.

All of the staff are so nice and Dr.Parker is the best!! Thank you guys for your help

Wonderful Staff and Veterinarians. The younger female Dr is good for all-round Vet & Diagnosis. Dr. Cohen is the best with older Dogs. I love how he manages things with my Senior Dog, Buddy. Understanding that some tests, treatments may not be warranted due to their age, and doesnt make you feel bad if you don't run every test. He let's you know what he would recommend most and what can be skipped because old age is old age. There's not much you can do to stop them from getting old, just maintaining their quality of life as much as possible for as long as possible. Also love that they are 24/7 Facility, as this comes in VERY handy.

It's so expensive. they can charge your anywhere from $65 to $85 on a Visit .they do crub side pick up.they will charge you the full amount of the $85 just for the them supposably checking up.With this curbside pick up your not able to see what the veterinarian is doing. even checking their vitals and examining your pet There will always be something new with with yourr animal that you will have to come back to pay another CO payment of $85. The free perks that they have include nail trimming on a cat they didn't even do that to my cat. I Spent over $345 just to get my cats are a means and a fecal sample. There is not a welcome packets that most veterinarians do Look around before you settle for this veterinarian practice their hours are good but their pricing and the customer service is poor this is a Good hospital for an emergency when all the veterinarians in Staten Islando are closed but i will still look in to the city if the is an emergency. I used to work at a veterinarian office and this is the worst

Thank you very much to all the staff!!! Especially now, working at such hectic times! My beloved cat was extremely ill, he passed away, but nevertheless, I still feel enormous gratitude to Dr. Theresa Cavallaro and her assistants, all receptionists, and to all those who I didn’t have a chance to see or to talk to for professionalism, compassion, love to our little members of family, and great respect to the pet owners! Be Blessed! Be safe!!! Nataliya Ivanova

The one receptionist Sh.... is very rude and not professional, all rest of the staff a professional and nice. This is not my first contact with her she is a manager on this office. I spoke to the owner told him about my experience but she still on the front deck.

Absolutely wonderful staff and doctors! Our beloved Lab Max was diagnosed with an a aggressive cancer after a tumor was found, removed and tested last August. He was given approx 4-6 months. The entire staff and doctors were so caring and supportive. They explained what our options were. We decided to put him on medication to help him stay comfortable since he was still happy and was having no problem with his daily routines. We were told what to do to keep him as healthy as we could ,what to watch for and that we would know when it was time. Well, he did great and enjoyed his life for 9 more months. It all happened within a week in May of this year. Everything we were told started to happen and we knew. When it came time to do the hardest but right thing to do a pet owner must go through, they were so wonderful, supportive and respectful . it was a very sad but peaceful process. We were so grateful to have him for almost 13 years. Also, reasonable prices, the emergency availability & flexibility is great, and forgot to mention, a wonderful Pet hotel. They took excellent care of our dogs when they stayed there. Thank you all so much for everything and we will be back hopefully this year with a new addition to our family :)

I’ve been to many vets in Staten Island Dr. Parker at Bay Street Animal Hospital is by far the best . His bedside manner is excellent. He explains everything and doesn’t push for things you don’t need. I recently had an emergency with my dog that i was unsure what needed to be done i called the office which was already closed but was able to speak to someone who was taking calls , she was able to get in touch with Dr. Parker within minutes . I can’t thank him enough for giving me that excellent service and peace of mind. I originally called the emergency vet on victory when Bay Street was closed they wouldn’t even let me speak to a Vet they told me i needed to bring my dog in no questions asked . I decided let me just give Bay Street a call maybe they’d at least let me speak to a vet which to my surprise i was able to speak to my Vet . A conversation that took minutes and just a few questions saved the night and definitely saved me money . Thank you Dr. Parker

Dr Parker and Vet Tech Johnny have been nothing but amazing to my Foster and I. My Foster dog Martha needed some medical attention before she can become adopted and they have been so warm and gentle and giving towards her I cannot thank them enough. The entire staff is very friendly and helpful and the facility is clean, updated and very well ran. Thank you Bay Street Animal Hospital for all of your hospitality and work with Doreen at For Blake’s Sake Animal Rescue.

I have only good things to say, from receptionists to the Drs, very professional knowledgeable people who didnt try to beat me over the head with unnecessary tests and blood work. Asking me if I had any questions and taking the time to answer them all. My cats will be patients here for a very long time. Very affordable also!

They are amazing always helpful and caring and with information best care I had for my pets even when they gone than other place I been too.