Upstate Animal Medical Center Saratoga Springs, New York

So great when they call. They tell you what your doing right, suggest Andy improvements and make suggestions for all budgets. They're also great with ferrets if your looking for someone!

Very loving and caring practice. Ellie and Minnie loved their docs ????

I took my leopard gecko Draco there to be seen, and they briefly saw him, sent me home with meds and said if I had any health questions or concerns to call. I did the next day, so I did. (This was a Friday) I was told the Vet was on vacation and wouldn't return until the following Tuesday. So then I requested to speak to a vet tech or anyone that could give me advisement and the secretary became rude and said that no one could give me advisement other than the vet. So I asked to have vet tech call back and she rudely refused, at which point I said if something happens to him in the meantime my attorney will be the next one calling and she hung up on me. I called back got someone else who refused to give me the first woman's name and claimed she didn't know who she was and then she rudely hung up on me. I called back a third time at which point I was rudely and coldly told if I'm genuinely concerned about his health that I should take him somewhere else to get him another exam. Money I didn't have to spend on another vet to go through it all again and put my gecko through it all again when all I need it was a couple questions answered.

Very good Very kind and caring friendly towards owner and pet.

Only reptile vet in the area. He took care of my ball python after an accident and now she's in perfect health.

Very unprofessional vet, condescending and downright rude. Refused to give me my bearded dragons x-rays after 3 months of calling and waiting, had to threaten legal action before I actually received them. They ran 400$ worth of tests I DID NOT want done and sprung it on me last second. Didn't address any of the issues I brought my bearded dragon in for.

Dr. Lucas is a pleasant and professional vet doctor. She is very honest with what is going with your pet. We saw this doctor because our fur baby needed surgery. Highly recommended. Office staff are sweet and always willing to lend a helping hand to assist. Vet prices are fair and inline with other vet offices nearby.

Great experience, on call Veterinarian came in on her day off to treat our sick pet emergency. Great care thank you!!

Wonderful service with an emergency that we had with our pup. Can’t recommend Dr Joy enough.

Brought my ferret Lilo in and will be bringing all my ferrets here. Felt so heard, the doc was so understanding and patient as he answered my 1000 questions. The techs were very nice in guiding me through the COVID protocols. 7 months later and I have to knock my review down. Dr. Tamas continues to be very helpful and caring. However the practice manager is heartless. Calls me the day of one of my ferrets dying on their operating table (through no fault of there's) to discuss the bill....I pay on time and have several pets being cared for there. Try not to call me about my dead ferrets medical bills the day she dies. Desperate to tie up loose ends my cold business mind gets it but really?? I'm sure you could give people ONE DAY.

Dr. Joy is one of the best vets around!! She takes amazing care of my babies everytime they are there with her and the staff is just as great ????

Just an all around good office. Wish they were open on weekends.

Dr. Lucas is patient and attentive. She's helped so many of our chickens live a happy healthy life and is very professional.

Very pleasant & patient. My dog loves to go there. She also loves to come home???? I think she knows they are kind & helpful to her.

Dr. Lucas was amazing. Took her time with my bearded dragon and all questions I had.

This veterinary hospital not only treats animals, they know how to care for human hearts as well Top notch covid protocols are in effect. I am proud to call UAMC my vet for the passed decade. BUNNY EXPERTS

Excellent and compassionate care for animals of all sizes. Quick efficient and high quality care is a guarantee! I had 2 of my dogs receive end of life care here, and I couldn't have asked for better service.

Had a horse vetted here recently. Fast, thorough, and the horse sold. Never saw leg x-rays done so fast. Very efficient.

So friendly and support to my dogs special needs

Not for an exotic pet, like frogs! We took our frog to dr.Lucas because the frog stopped eating and was acting lethargic. We noticed some stuff that looked like peeled skin in the water of its tank and wondered what it was, and we also wanted to know why it wasn’t eating. After sitting in the parking lot waiting for an hour to talk to the dr. who was examining our frog, none of these questions were answered. We had to pay $120 for the same day appointment + $30 for a stool testing. Dr.Lucas sent us home with a can of dog food and a syringe to force feed our frog! You will break poor frog’s fragile jaws if you try to open it forcefully - it doesn’t work! Dr.Lucas did recommend us to go to Eddie’s aquarium in Cohoes, and we actually learned a lot more about what to do to help our sick frog at the aquarium! I only wish the dr. told us about the aquarium before she took our $150 for a not very helpful visit! The receptionist Debbie was helpful and friendly.

These people are rude if they don't like what you are saying they blame you and tell you to do elsewhere I wouldn't recommend them and there prices are higher than a lot of other vets that see exotic animals

I drove almost two hours here because they were the only vet I could find willing to do surgery on a chicken. Even the closest avian "specialist" was not equipped to handle what needed to be done. Dr Joy saved my chickens life and seems to be the only person in eastern NY that actually understands chickens. I'm so grateful to have found her.

*Warning!* Malpractice. At your expense

Absolutely amazing staff! The best information and treatment I have ever received for my dog with issues ????

Dr Joy cured my dog! What else do you need say!

My husband and I have been bringing our rabbits from Albany to see Dr. Lucas for many years. We are so grateful to her and her dedicated staff for their exceptional care and expertise. The doctor came in on what were supposed to be days off when we had emergencies with one of our bunnies, the first time to perform complex, life-saving surgery; the second, to give her a peaceful release when she was facing what would have been a terrible end. She had demonstrated that same devotion to helping our other bunnies, too, going above and beyond, and shown us the support and compassion we needed through some very difficult times. Bless her!

Great vet with friendly, professional service. Their location is extremely convenient and their pricing is excellent.

Great staff.. Very clean nice and professional.

Great specialty and emergency vet, in particular for exotic animals. We have ferrets and are limited in where we can go for emergency, and Dr Joy Lucas is wonderful. Our little guy was quite ill, and even though recently we had to do phone only/drop off/parking lot visits, she was still thorough and collaborative and always explains things really well.

Took great care of my sweet rabbit. Dr Joy was great.