Pet Expressions Saint James, New York

Great experience. Professional and friendly. Did an amazing job on my dog.

I had my two labs groomed at Pet expressions. I had to drop them off at 9am and I wasn’t allowed in due to covid. I should have thought twice when the owner didn’t ask me for any of my dogs records, vaccinations, proof of rabies shot. The owner only took cash plus I tipped her for a total of 225$. When I got home my black dog Belle was very itchy and I rinsed her off. My chocolate lab Mochas eye looked a little funky but I didn’t think too much of it. The next day my Chocolate Lab Mocha eye was infected and shut. She was also itchy and was vomiting. Mocha wound up with a serious skin infection, eye infection and worms. When I called the owner she acted sympathetic and said she will check in with me in a few days to see how Mocha was doing. She didn’t check in, so I called after mocha was taken care of to explain to her the vet cost and how sick Mocha was. I told her that things happen, but please do the right thing. I asked her did my grooming money back and 200$ towards my vet bills. She asked me for the copies of the vet bills which I gave her and she agreed to what I asked for. I didn’t receive anything from her and then she told me that she called my vet and I lied about what happened. when I called my vet and questioned them, they said she did call but legally they aren’t allowed to give her any information. I asked her again to settle out of court to do the right thing and she refused. These are pictures of Mochas eye, her skin, and some of the vet bills occurred. I’m not unreasonable. My daughters dog also had to be treated by her vet for worms also just in case they spread to him. I spent about 200$ also In over the counter Medicine. The owner claimed she never had issues there before but that’s not what her Yelp reviews say. I would think twice before sending your pets there, and know if something does happen she will not help out in any way! I just moved to Saint James and this is shocking to me how this business owner handled this situation.

The service was great, very friendly and they took amazing care of my dog. This is the cleanest and happiest he has returned from a grooming visit! I was very impressed and would recommend their services.

My furnace Little Miss Absolutely loves her cut!! Thank you Susan and her staff????????

This week I had brought my dog here, waited in my car for an hour and then three more hours after that, the lady never called me to tell me when my dog was ready I waited in the car for about four hours. Then when I go to pay the lady tells me the price is $87 for my little poodle. Like she made the price up on the spot. Not only did the lady try to lie by telling me she’s been calling when I had no miss calls but also kept my dog there for a crazy period of time. 0/10 would not recommend

The best! Truman loves his cuts :)

I took my dog to pet expressions in Saint James today. They did a horrible job. First all, they kept my dog for 7 hours, then when I finally when to pick him up the owner was very dishonest. She charged me $100 but conveniently forgot to tell me they hurt my dog. I asked how my dog behaved and she never said he was aggressive or difficult. I didn’t notice until I came home that the poor thing got two deep cuts right under his eyes. My husband called her to ask her for an explanation, instead she was very dismissive and unprofessional. The least she could have done is to apologize. Never going back to this place.

What a terrific place to bring your dog, full of true love and concern for your animal. I went to pick up my brothers dog and was met by a young lady who was very welcoming. When you walk in there are bird cages filled with parakeets and parrots and I was admiring them. The young lady at the front desk asked if I would like to have one perch on my finger. She placed the bird on my finger and what a joy it began kissing my face and I fell in love with it. Sue the owner was grooming my brothers dog and you can see the love she has for the animals in her care and is also a terrific groomer, my brothers dog looked adorable. So if you live in St. James or the surrounding areas give Pet Expressions a try they are great and are warm and welcoming not only to you but your pets.

The staff and groomer were both amazing great customer service and great work on my teacup yorkie petey can't wait to go back and get his hair cut again.