Healthy Choice Pet Supply Rochester, New York

62 reviews

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Reviews: Healthy Choice Pet Supply (Rochester)

All reviews (62)

Yelp (6)

Google (56)

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Nathaniel Gustke

2 years ago

We love this spot for nail trims, the staff are always extremely quick and attentive. Nice shop with plenty of supplies available. It's our go to!

Abby Celso

2 years ago

This was our first and last time coming to this groomer. We brought our dog (a schnauzer terrier mix) here to get a wash and trim. We were very specific with the employees about what we wanted from our visit, and it was as if they intentionally did the opposite of what we asked for. A light trimming around the face turned into a patchy shaving of her entire head. Bald spots, nicks from the sheers on her cheeks etc….just an absolute nightmare scenario. To top it all off, when my boyfriend came to pick her up they hid our dog in the back until he paid for the grooming and then even asked for a tip! Unbelievable and unethical.

Lori Pelitera

2 years ago

Paula does a fabulous job with our Gracie! Gracie loves going here! Paula is so kind and you can tell she loves animals

Darcy Palermo

2 years ago

I've tried a few places around the area before coming across this place. I absolutely love bringing my dog here even with it only being his 4th time so far. Paula knew exactly how I wanted my dogs facial hair shaped with me trying to explain it as best as I could. Very friendly environment and I highly recommend.

Ian Small

2 years ago

The owner is extremely kind and helpful, and keeps a very clean shop with well cared for cats. You can tell the cats are loved from how friendly and curious they are!

Atilla

2 years ago

I don't write reviews normally, and everyone is nice here, but I came to the vet cause she was in pain and just learned my dog has ruptured eardrums the day after she got groomed. The groomer made a point to tell me "I got here ears real good so they might be really red". This was odd to me cause getting her ears should be status quo. Like I said, there nice to my dog, but wt.....

Scott A Kozlowski

2 years ago

I have had Golden Doodle dogs for over 15 years and never had a dog shaved down. I am totally unsatisfied with this grooming. Grooming done in May 2021, took over 3-1/2 months for hair to grow back. I met and talked directly with Jody the groomer about how we agreed to do her best getting some matts out and only cutting her half way. I even told her I was willing to pay more to have matts worked out. She could of called me stating she needed to be shaved entirely but didn’t. I even placed some of Luna’s hair in my hand to show Jodi hair to cut half way. When I picked up my dog I found Jodi left on a trip ( possibly in a rush and not care to try to work the matts etc). I dropped Luna off at 11:35 and received missed call at 12:50. Only 1 hour 15 minutes to bath and cut. I routinely brush my and bath my dog and it takes 45 minutes (wash & dry). We knew Luna was getting bad, tried to move up appointment and even washed her a week earlier. Jodi trimmed ears, tail and under chin way to much. Even her back which was matt free was shaved to the skin. A small nick is between is on her nose. Agreed she had some matts but she did not need to completely shave down. Poor communication. The store stated they tried calling but did not leave a message. I had to call them later to see if my dear dog was ready. My phone history shows they called but no message. I even had my wife call to test my phone and she could leave a message. I mentioned to Recpt they could of texted me and she stated only a land line on their end. I also noticed her pink bow was missing on collar. See picture. I don’t normally complain but I find this grooming inappropriate. I paid $ 70 and receptionist asked if I wanted to give a tip. I reluctantly did it mentioning I haven’t even seen my dog. I called to complain and sent written letter to owner Paula Anderson with no reply back or reimbursement.

Devin S Englerth

2 years ago

This is my go to grooming place. Paula gets me in with as many of me dogs as I want and does a fantastic job on them. Last time was 3 of my huskies and my Westie. They were done quickly and they look and smell fantastic. I love the smell of the shampoo they use. Can not recommend them enough. You won't be disappointed.

Samantha Jackson

2 years ago

I have taken my cat here twice for grooming and have been so happy with the results! The first time he was badly matted and needed some very close shaving to remove them. They were so gentle with him when removing all the matts and made him so much more comfortable. I took him again this week for another haircut since his coat was getting scraggly and it’s hard for him to maintain his coat in his older age and it’s hard for us to brush his belly well. The staff was so wonderful and everyone I talked to was so friendly from the front desk staff to the groomer! They all told me how he did and how they gave him love the whole time. He seems so much more energetic and happy at home with his summer cut. I would recommend this place to everyone wondering where to take their cats to get groomed.

Ted Colucci

2 years ago

These folks are the best! Paula is really a sweetheart and you can tell that she loves what she does. We love bringing our dog there!

Kathleen Mancini

2 years ago

We brought our very skiddish dog here after we moved to Chili. The owner was his groomer. She greeted him by sitting on the floor with him. He immediately warmed up to her. We felt good about leaving him with her. She has never disappointed us!!

Jenna &Roman

3 years ago

Cannot thank you guys for the amazing job that you did with Wacko today ! You were all very kind and understanding to our situation and so helpful and loving with him I could tell he felt so so much better when we dropped him off at home. Quick job! With wonderful! people we will definitely be back <3 thank you so so much

Leah Staley

3 years ago

Been coming here with our family dog Zoey for the past couple years and it always has been a wonderful experience for all! Zoey has bad separation anxiety but it seems that it disappears when she’s around all the staff there! She always is taking care of so sweetly and the customer service is amazing! Thank you all for taking care of us and Zoey and I cannot recommend this place enough! You won’t be disappointed!

Alex

3 years ago

Love how my dogs nails get cut and how clean and brushed I pick my dogs up from grooming and they look like Rockstars! Amazing place they are so patient and make my dogs feel right at home. My dogs come back at ease and not stressed out after EVERY grooming session. Everyone is so friendly and super sweet with me and my dogs. Love this place and they gave my dogs adorable bandanas after they groomed them very cute surprise ???? been going here for years best place hands down! They make scheduling easy and call if a spot is opened up for a sooner appointment, great honest communication! 5 star rating-10 star service, completely affordable but the customer service here is priceless ????

Brandon Geer

3 years ago

Fantastic shop, and amazing groomer! We brought our golden doodle to PetSmart initially for a haircut, and they butchered his cut, especially around his face. We called Healthy Choice Pet Supply, and they fit him in that day, despite a busy grooming schedule! Heather brought him right back, fixed up his haircut in about 5 minutes, and did an overall amazing job working with him. Along with that, the shop itself is amazing! Great prices and a pretty decent selection. They will even special order stuff that you may need at a regular schedule at no additional cost. I had no idea that they existed before this interaction, but I am very glad I found them! We will definitely be going back!!

Alisha

3 years ago

Did a wonderful grooming on my 2 dogs! I highly recommend!

Emily Shaffer

3 years ago

Did a great job cleaning up my cat! She had some thick mats on her back due to the fact she can't clean herself back there. The fur remaining is super soft ???? and they got her thumbnails clipped because they were growing into one of the pads on the bottom of her feet. She seems much happier now and it didn't take long at all!

Gina Curtiss

3 years ago

Every time I have brought my dogs here for grooming the staff is so gentle, kind, and patient with them. I have no anxiety about leaving them there because I know they are in good hands! I would highly recommend

Jennifer Wells

3 years ago

I brought my ragdoll cat Tuna to Paula this morning. I read wonderful reviews about Healthy Choice Pet Supplies and their grooming services. I used to take Tuna to a groomer in Spencerport and she was absolutely wonderful with him, but unfortunately he doesn't do so great on car rides and by the time I would get him to her, he would be so exasperated that there was only so much she could do for him without giving him a heart attack. So, I decided to try closer to home. Not only was Paula super accommodating in suggesting to bring Tuna in first thing in the morning being his first time visiting and needing to get used to the surroundings, but Tuna took to her so well and she was so incredibly patient with him. Like most cats, my cat doesn't like baths. By the time she was done with the actual grooming, he had become a little stressed. She let him just chill in the room on his own to calm down and after he had calmed down, gave him a bath and a blow out. She took her time with him and was so patient and caring and my Tuna is looking like his handsome self again! We will definitely be returning every 2 months for his regular grooming appointments and purchasing all of our doggy and kitty pet supplies from Healthy Choice Pet Supply & Grooming, as well. Paula is officially my hero for being able to give my Tuna the full works, he can be handful and she took him on so willingly and did such a phenomenal job with him. Far exceeded my expectations and Tuna came home chill as a cucumber, not stressed at all and according to my husband was silent and happy the entire ride home....this NEVER happens!!! Thank you so very much, Paula! We will be back and I hope and pray that you are not going anywhere anytime soon or I will be the one having a heart attack. We are now Healthy Choice Pet Supply & Grooming customers for life!!!!

Jess Iuppa

3 years ago

A hidden gem!! We will be taking our dogs here from now on. Wonderful people

linda mcandrew

3 years ago

The people are extremely friendly and very kind to my dogs! My dogs are rescues and it’s been very hard to find someone to groom them because of their behavior. When I walked in the store and my dogs were greeted by the groomer, it was the first time that they didn’t bite! She accepted my little ones , they stayed, and they finally got groomed! What a great moment that was, since no other place would take them! I’m so grateful that I found this place! And so are my babies!

Lori McKee

3 years ago

Very friendly staff. Good prices for grooming and they are fast. I used to go to Pet Smart and it took 3 hours and cost $30 more for the same service. I am so glad they came to Chili!

Nannyk B

3 years ago

Our Buddy just got home from his first grooming...He looks terrific ( and proud).. We thank you so much. Q

Sabbrina Johnson

3 years ago

I took my parrot to get his nails and beak trimmed. The shop is super clean, the owner (I assume) was very friendly and my bird loved her. There was also a variety of pet stuff (not just for dogs and cats). I will definitely be going back for grooming and pet supplies!

Tina Adams

3 years ago

I just took my dogs for a walk in nail trim. The staff was great! They took them right back and did a quick nail trim. My dogs are normally fearful of nail trimester but both came out happy. I definitely recommend this store/groomer to everyone.

Tom and Pri Gamer

4 years ago

Locally owned honest pet supplier and groomer. Do you know what it means to shop locally? It means honor your neighbors who owns business in Chili and don’t complain about price or compare to big chain stores. We need these mom and pop places with specialty goods for our animals and us here in Chili. I’m happy to support our own community business owners and families instead of giving my hard earned money to some big chain store to save two dollars. They have a very small profit margin as it is and they do it for the love! We should support and encourage these businesses not come here to complain about prices... it’s about service, passion and community!!!

Amity Widener

4 years ago

Service is amazing here! Love supporting this small local business! They're very accommodating too! When I told them I was looking for a specific cat food, they ordered it for me! The food they carry are all top rated brands too! Grooming service is amazing too! Our three kitties come here to get groomed/clipped and they always look amazing afterwards (plus they love pet more too)! Support this business for sure! Shop local, support local!!

Anita Frail

4 years ago

This place has well stocked products for a lot of different pets including the exotic ones. My friend was looking for a particular brand of fish filter cartridge replacements but unfortunately found the price to be considerably more expensive than what she pays elsewhere. Still it was interesting to see what they had to offer and the staff was approachable and knowledgeable. They also offer different activities and clinics on a regular basis.

Ben O

4 years ago

Outstanding customer service and they treat and care for your animals as if they were their own. Prices are better than the other pet stores around the Rochester area. We take our 65 pound lab mix to get groomed. They not only cut her nails but they also file them down. They always make sure that there is not a room full of dogs to be groomed therefore making the experience for the dog comfortable. Our dog is returned dry and never damp like other groomers do.

Caleb Craft

4 years ago

The owner is extremely conscientious. She is always willing to help out and take care of you and your pets. Also a ups drop off!

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Healthy Choice Pet Supply, New York, Rochester

3240 Chili Ave

Business Hours

Monday

10 AM - 7 PM

Tuesday

10 AM - 7 PM

Wednesday

10 AM - 7 PM

Thursday

10 AM - 7 PM

Friday

10 AM - 7 PM

Saturday

9 AM - 6 PM

Sunday

9 AM - 3 PM

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