Chili Animal Care Rochester, New York

10 years ago Chili Vet was a good place, before COVID, I started to notice repairs on n the place not being done and equipment being outdated. And they started nickel and diming everything. Them one day dog was really sick, I called the vet first thing in the morning, and they could not see my dog due to a full schedule and to go to the emergency vet. No, sorry we are super busy, or let me move appts around. It pretty much I was on my own. So after being a customer of 15 years I switched to another vet who called me back after just a few questions to staff. If this was the only time I had issues I would have let it slide, since 10 years ago I had nothing but great experiences with chili vet. But the quality and service had really fallen off a cliff the past few years.

Always treats our dogs great!

Phone staff have always been extremely rude here. They prescribed medication for my dog without following the correct protocol of checking his ears for an infection and instead only did a swab. They charge for every little thing, including appts that are overdue and emergency visit costs. They book months and months out without giving notice when their calendar opens up. So done with them.

I called in to re sch an appt was told they lost a doctor and was basically told too look elsewhere for care . Extremely poor service now there loosing customers and they want to keep their jobs ? Wouldn't recommend look elsewhere for care for your animals:(

They are the best vet to go to very supportive the staff is amazing

We love this place. They have always treated us like family.

Always available to answer all questions. Have been there for years!

If you get to see the doctors, they are knowledgeable and kind. However, they are booking out 2 months. Telephone staff is very rude and impatient. I have tolerated this office staff for several years, but finally pulled my 4 pets today. I will miss the docs, but its just not worth the trouble.

Dr. Salama is an amazing Vet! She was the only one who figured out my dogs varied issued and now.heenjoys a healthy life!

We saw Dr.Samanoa today, she was thorough and clearly cared about the well being of my fur baby. I was very happy with her explanation of treatment and next steps for care at home. I’ve been coming here for years and all of the vets and vet techs are super sweet.

Staff is Great! We have a fussy dog and they work magic with him when he visits!

So I have never ever written a review on any business or anyone but recently moving to chili I wanted to find a new vet for my 4 dogs and 2 kittens. So we chose this vet. My cats were from operation freedom ride and came with all there vaccines, and I wanted to start them and get them just over all looked over ( just to establish a relationship and get them in the system at this vet) so I went for there first appointment, had to wait in my car cause of Covid well they called me and said they needed to redo all there vaccines cause the dates didn’t add up with what the OFR sent them. So I said ok, then they came out and said they found a spot of flea poop on one of the cats and not the other so I needed to really get 6 months of medication, and ya know cause they were strays I needed to get all this blood work. Made me feel as if I was some POS owner. Sooo they came out to get my card ( never told me the price ) 450 dollars later I was all set to go and they wanted the cats to come back in 3 weeks to get there last round of shots. So I brought them in today for just there shots, they came out to get the card and I asked how much and they said they didn’t know...... came back out and gave me the receipt for 144 dollars... I check the bill and it was 24 each per cat for shot which was fine, but then said there exam was 48 dollars each. So I called and said I didn’t request an exam and they were just examined 3 weeks ago and they said due to the law the doctor had to administer the shot because of the kinds of shot, and I said no, no one ever told me this, this was suppose to be just a quick and easy shot appt, and then they said, well it was more cause they had to make sure there was no bad reaction to the shot, and I said how would they know it was only given 10 min ago, what is there to examine. Then they said anytime the doctor goes into the room they need to examine. I said so in the matter of 3 weeks you guys have now gotten 650 dollars to “ examine kitten...... KITTENS, heathy kittens that were already vaccinated and spade and microchipped. This is completely unacceptable. She then transferred me to the office manager and she told me she would credit me 12 dollars, I said that’s still not acceptable and I didn’t consent to this amount and then she said she would have someone else call me..... 7 hours later I sit here waiting for the call and not one person contacted me. Let me remind you my dogs are 13, 13, and 12 and I have never experienced anything like this at their other vet office. I am completely disgusted. I will be contacting my credit card company if this issue is not fixed by the end of the week! I will also be looking for another vet that j can trust with all my animals and are not money hungry

We have been coming here for years! Dr Meg is hands down the best! Super caring and compassionate about her clients!

Nice doctors they took good care of my dog and the doctor came out to talk to me .

My pets have always received great care! They are efficient and caring. We have been using them for 20 years now.

timely. Empithtic and highly caring

First time visiting since Pandemic but the staff was courteous and professional. Everyone did a very good job with the new normal. Thank you

I have been going there for many years now and they are great, answer all my questions, send me reminders (god forbid I remember myself) and NOW they have an app! I can make request appointments and even update some things myself via the notes.

We have been going here for over thirty years and based on this experience they are the best in care, testing, diagnosis and prescription meds. They are honest as the day is long..they will tell you when you need a specialist and give you the name too. Dr. Kuntz, the owner and head vet, Dr."Meg"his back up and very bright second, and Debbie, the office lead and trainer run the show and their personal staff are young, flexible, quick learners that complete this business. They all work together for your pet. This has been very difficult to do during the pandemic but they continually make improvements in their service in accordance with the ever changing requirements of pandemic regulations. It is so unfortunate they don't get the credit deserved for their hard work and problem solving. If you love your pets and they are special to you, this is the place to take them. Unfortunately there is a waiting list to get in but get your name in and follow up every two weeks to display your seriousness of purpose. " Chili Animal Care is a five star business operation and one with a five star heart." Scott, Sue and Sadie Fletcher

They love my pet. The staff are friendly and attentive. They know their job and understand their customers.

Knowledgeable and compassionate. The best in the business

Been going to chili Animal care for over 50 years

My mother brought her 13 yr. Cat for vacinations, reasonable prices Vet spoke to us ơn phone. Everything following COVID guidelines.

From the staff to the Drs everyone is professional and pleasant. I really am impressed by the Dr getting on the floor to be level with my dog. Thank you for such a great experience every time.

They are so kind and organized.

They treat you like family.

They were very caring when I had to lift my Nigel from his pain❤️

They are great with my animals

Very friendly and helpful staff!

I feel as though I should share my experience , so others wont have to go through what i did. Last week I had to put down my beautiful huskie ,who ive had in my house for 13 years. It broke my heart , and still bothers me. She was a patient here , so i called to make the appointment. They gave me a price , it was scheduled for the next day. When i showed up with her , they told me they were charging me another 40$ , saying because i didnt bring her there the year before. How awful is that ? This is by far , the worst thing i had to experience , and they made it worse. How heartless !!!! I am still reeling , and with a broken heart. I have taken my other kids away from there to another vet , and i will NEVER go back there. Please be aware, they only care about money, certainly not the financial situation of us. I hope all who read this will be careful of these people, and know what they will do to make money. God bless my daughter, and all who read this. I hope to see her in heaven!